Istoricul incidentelor Smartlook

1. 26 octombrie 2026 la 05:57 UTCinvestigating

   În prezent avem o problemă cu autentificarea Smartlook. Utilizatorii pot vedea o eroare Gateway Timeout 504 atunci când încearcă să acceseze conturile lor. Echipa noastră de dezvoltare este conștientă de această problemă și lucrează activ la un fix.

2. 26 octombrie 2026 la 06:01 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 26 octombrie 2026 la 09:26 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

4. 26 octombrie 2026 la 09:27 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

5. 26 octombrie 2026 la 14:37 UTCmonitoring

   În prezent monitorizăm serviciul înainte de a oferi confirmarea finală că problema a fost rezolvată pe deplin.

6. 26 octombrie 2026 la 14:38 UTCmonitoring

   Fix a fost lansat, iar utilizatorii se pot conecta acum la Smartlook din nou.

7. 26 octombrie 2026 la 14:40 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

8. 28 octombrie 2026 la 09:09 UTCresolved

   Ne cerem scuze pentru problemă. A fost rezolvată pe 26 octombrie 2026. Din cauza acestui număr, nu au fost colectate date între 23 octombrie 2026 la 21:30 UTC și 26 octombrie 2026 la 12:40 UTC. Ne cerem scuze pentru deranj şi vă mulţumim pentru înţelegere.

Traducere automată din actualizarea oficială a incidentului.

1. 20 octombrie 2025 la 11:49 UTCresolved

   Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.

1. 27 ianuarie 2025 la 13:40 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 27 ianuarie 2025 la 13:40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 27 ianuarie 2025 la 16:26 UTCidentified

   If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].

4. 28 ianuarie 2025 la 17:07 UTCidentified

   The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.

5. 20 februarie 2025 la 13:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 24 februarie 2025 la 08:53 UTCresolved

   This incident has been resolved.

1. 14 noiembrie 2024 la 14:13 UTCinvestigating

   We are currently investigating the issue.

2. 14 noiembrie 2024 la 14:41 UTCresolved

   The incident has been now resolved. Sessions are playable without any troubles.

1. 7 august 2024 la 13:55 UTCinvestigating

   We are currently investigating this issue.

2. 7 august 2024 la 15:49 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 august 2024 la 06:14 UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 mai 2024 la 07:41 UTCresolved

   Due to a disruption in our service, completed sessions were loading with a significant delay.

1. 11 aprilie 2024 la 15:04 UTCinvestigating

   We are currently investigating this issue.

2. 11 aprilie 2024 la 15:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 aprilie 2024 la 15:56 UTCresolved

   This incident has been resolved.

1. 27 martie 2024 la 14:42 UTCinvestigating

   We are looking into an issue where for some users the sessions and session list is loading with a significant delay.

2. 27 martie 2024 la 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 martie 2024 la 17:32 UTCresolved

   This incident has been resolved.

1. 21 martie 2024 la 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 22 martie 2024 la 06:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 martie 2024 la 08:50 UTCresolved

   This incident has been resolved. The issue lasted from 6.45 PM to 7.15 PM (CET), March 21, 2024, mainly session replay was affected. There might be a minor data loss (missing/corrupted sessions).

1. 14 martie 2024 la 07:25 UTCinvestigating

   We are currently investigating an issue where recording playback returns "Missing or corrupted record." error.

2. 14 martie 2024 la 07:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 martie 2024 la 08:44 UTCidentified

   The issue has been located, and we are working on a fix.

4. 14 martie 2024 la 11:09 UTCresolved

   The issue is now resolved. Some website project recordings recorded from 07:00 AM to 11:50 AM CET and mobile project recordings from 09:00 AM to 11:50 AM CET might be corrupted or missing. The issue affected recordings stored in EU datacenter. The root cause was AWS load balancer controller failure, which we have fixed in coordination with AWS support.

1. 13 martie 2024 la 15:02 UTCinvestigating

   We are investigating a degraded performance with sessions loading.

2. 13 martie 2024 la 18:21 UTCmonitoring

   Sessions are loading again, and we keep monitoring the situation.

3. 13 martie 2024 la 20:34 UTCresolved

   This incident was resolved, and the performance is back to normal.

1. 12 martie 2024 la 13:28 UTCinvestigating

   We are currently investigating this issue.

2. 12 martie 2024 la 19:06 UTCresolved

   Short-term decrease in UI performance between 5pm and 6pm (CET). Some recordings may not have been persisted. We are sorry for any inconvenience caused.

1. 11 martie 2024 la 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 11 martie 2024 la 14:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 martie 2024 la 16:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 martie 2024 la 17:24 UTCresolved

   This incident was resolved, and the performance is back to normal. There might be some data loss between 2:45 PM and 3:45 PM (CET). We apologize for the inconvenience, and thank you for your understanding.

1. 5 martie 2024 la 19:03 UTCinvestigating

   We are investigating the degraded performance of the app.

2. 6 martie 2024 la 05:55 UTCresolved

   This incident was resolved, and the performance is back to normal. No sessions should be impacted.

1. 4 martie 2024 la 17:07 UTCinvestigating

   We are investigating a degraded performance of the app.

2. 5 martie 2024 la 06:43 UTCmonitoring

   The services have returned to the normal level of performance, and we are monitoring them.

3. 5 martie 2024 la 08:35 UTCresolved

   This incident was resolved, performance is back to normal, there should be no data loss.

1. 29 februarie 2024 la 20:27 UTCresolved

   UI performance issue that affected loading sessions. There might be some data loss (especially mobile projects) between 8.00 PM and 9.00 PM (CET). We are very sorry for any inconvenience.

1. 14 februarie 2024 la 17:03 UTCinvestigating

   We are currently investigating issues with sessions not loading.

2. 14 februarie 2024 la 17:55 UTCresolved

   The performance issue has been resolved, some recordings recorded between 5:30 PM CET and 6:30 PM CET might be corrupted.

1. 12 februarie 2024 la 18:34 UTCinvestigating

   We are currently investigating this issue.

2. 12 februarie 2024 la 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 februarie 2024 la 20:30 UTCresolved

   The issue has been solved. As for sessions, from 7:00 PM CET to 9:00 PM CET, there might be some sessions missing or corrupted, especially mobile ones. Our apologies for any inconvenience caused by this issue.

1. 5 februarie 2024 la 08:12 UTCinvestigating

   We have observed prolonged loading times for some of the features and we are currently looking into the root cause.

2. 5 februarie 2024 la 08:20 UTCidentified

   We are currently experiencing performance issues with our database and are actively working on resolving it.

3. 5 februarie 2024 la 09:22 UTCresolved

   The database is stable now. The issue lasted from 8:45 AM CET to 9:45 AM CET, affecting both the reading and saving of recordings. Some recordings may be missing or corrupted.