Istoricul incidentelor Snapdocs

We are aware that there is some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.

We are seeing improvements across the platform but aware that there is still some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.

Our team has identified the cause to the platform latency and we making adjustments to reinforce platform stability.

A fix has been implemented and we are monitoring the results across platform functionality.

This incident has been resolved.

Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact support@snapdocs.com for any questions.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact support@snapdocs.com for any questions.

This incident has been resolved.

We have identified and fixed an issue affecting document processing times within closing creation. Our team is monitoring for results. Please contact support@snapdocs.com for any further questions.

This incident has been resolved.

We are currently investigating delays within Snapdocs

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

We continue to investigate delays within Snapdocs. Please email support@snapdocs.com with any questions

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating delays in processing documents in our closing creation

We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass This issue does not affect Snapdocs platform health.

Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.

This incident has been resolved.

We are currently investigating this issue.

We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact support@snapdocs.com with any questions.

We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at support@snapdocs.com.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact support@snapdocs.com for any questions

We are continuing to investigate this issue. Please email support@snapdocs.com with any questions.

We are currently investigating an issue causing delays in order and closing creation for some customers. The issue has been identified and is related to a third-party dependency in our email processing workflow. Some orders may experience longer than normal processing times.

We are continuing to investigate delays in order and closing creation caused by disruptions to our email processing workflow. Orders and closings can still be created manually in the meantime.

We are actively working with our third-party provider to resolve the issue. Orders and closings can still be created manually through the platform. Please contact support@snapdocs.com with any questions.

We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at support@snapdocs.com.

New orders and closings submitted via email are now creating successfully. We are continuing to monitor the situation closely to ensure full stability. If you have any questions or are experiencing any issues, please reach out to support@snapdocs.com.

We are continuing to monitor for any further issues.

This incident has been resolved.

Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Please contact support@snapdocs.com for any questions.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Snapdocs is currently investigating errors accessing our website

We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results. Please email support@snapdocs.com if you have any questions.

This incident has been resolved.

Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.

We are continuing to investigate the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating degraded performance affecting our eVault and eNotes services. Processing, registration, and transfers may take longer than usual.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating the delays on QC Funding.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Snapdocs is currently experiencing intermittent delays with closings creating. Our team is actively working to resolve the issue and restore full functionality.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Snapdocs is currently experiencing email delivery issues with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

Snapdocs engineering has identified that the issue is related to the Microsoft outage for 365 Services including email delivery. Microsoft's Status page- https://status.cloud.microsoft/

This incident has been resolved.

We are currently investigating an issue where users who are logging in receive an error message.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring results.

This incident has been resolved.

We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact support@snapdocs.com for any questions.

This incident has been resolved.

Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

We are continuing to investigate this issue.

This incident has been resolved.