Istoricul incidentelor Squarespace

1. 21 octombrie 2026 la 10:41 UTCresolved

   Acuity Scheduling service a fost temporar indisponibil de la 10:36-10:55pm ora estului SUA.

Traducere automată din actualizarea oficială a incidentului.

1. 28 septembrie 2026 la 13:17 UTCidentified

   În prezent, investigăm probleme în întreaga Squarespace, în special în ceea ce privește accesul la panoul campaniilor de e-mail, precum și aplicarea și accesarea anumitor caracteristici premium.

2. 28 septembrie 2026 la 13:35 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

3. 28 septembrie 2026 la 13:50 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 28 septembrie 2026 la 14:06 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 18 septembrie 2026 la 20:35 UTCinvestigating

   Unii utilizatori se confruntă cu probleme cu aplicația Acuity Admin Mobile crashing atunci când încearcă să lanseze aplicația după ultima actualizare iOS 27. În prezent investigăm problema.

2. 18 septembrie 2026 la 20:46 UTCinvestigating

   În prezent recomandăm utilizatorilor să rămână pe iOS 26 și să amâne actualizarea la iOS 27 până când această problemă este rezolvată. Această măsură de precauție va asigura accesul neîntrerupt la aplicația Acuity Admin Mobile. Utilizatorii de Android rămân neafectați.

3. 20 septembrie 2026 la 16:57 UTCidentified

   Problema a fost identificată şi lucrăm la o soluţie.

4. 21 septembrie 2026 la 19:25 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

5. 22 septembrie 2026 la 19:25 UTCresolved

   Accesul la aplicația Acuity Scheduling a fost restaurat pentru utilizatori pe iOS 27. Utilizatorii pot actualiza la Acuity Scheduling versiunea 98.0.0 prin Apple App Store pentru a instala fix.

Traducere automată din actualizarea oficială a incidentului.

1. 9 septembrie 2026 la 15:26 UTCresolved

   Unii clienți văd o pagină "SORY" atunci când accesează pagina lor de Scheduling Client.

Traducere automată din actualizarea oficială a incidentului.

1. 20 august 2026 la 20:12 UTCidentified

   În prezent, ne confruntăm cu o perturbare a serviciilor în ceea ce privește integrarea în Meta Services. Echipa noastră de ingineri a identificat problema şi lucrează cu Meta pentru a o rezolva. Vom oferi o actualizare cât mai curând posibil.

2. 20 august 2026 la 23:15 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

3. 21 august 2026 la 13:56 UTCresolved

   După revizuirea impactului, am confirmat că această problemă este limitată în domeniul de aplicare și nu afectează funcționalitatea de bază. Închidem această actualizare Statuspage. Clienții care continuă să experimenteze problema ar trebui să contacteze Support.

Traducere automată din actualizarea oficială a incidentului.

1. 20 august 2026 la 12:26 UTCinvestigating

   Investigăm în prezent o problemă care determină întârzierea sincronizarea calendarului Google. Acest lucru poate întârzia, de asemenea, crearea de link-uri Google Meet pentru numiri.

2. 20 august 2026 la 15:54 UTCresolved

   Problema a fost rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 12 august 2026 la 22:55 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 12 august 2026 la 23:12 UTCresolved

   This incident has been resolved.

1. 29 iulie 2026 la 18:20 UTCinvestigating

   Investigăm în prezent probleme de conectivitate cu site-uri Squarespace și borduri de bord.

2. 29 iulie 2026 la 18:43 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 29 iulie 2026 la 19:02 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

4. 29 iulie 2026 la 19:47 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 4 iunie 2026 la 18:58 UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 4 iunie 2026 la 19:17 UTCinvestigating

   We're investigating issues with Acuity Scheduling elevated errors.

3. 4 iunie 2026 la 19:19 UTCidentified

   We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.

4. 4 iunie 2026 la 19:27 UTCmonitoring

   A fix has been implemented and we are monitoring results.

5. 4 iunie 2026 la 19:30 UTCresolved

   This incident has been resolved.

1. 20 mai 2026 la 17:45 UTCinvestigating

   We are currently investigating connectivity issues and 503 errors for Squarespace sites.

2. 20 mai 2026 la 18:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 mai 2026 la 18:15 UTCresolved

   This incident has been resolved.

1. 19 mai 2026 la 17:06 UTCinvestigating

   We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. 19 mai 2026 la 17:06 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 mai 2026 la 17:35 UTCresolved

   This incident has been resolved.

1. 28 aprilie 2026 la 10:17 UTCinvestigating

   This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.

2. 28 aprilie 2026 la 11:31 UTCidentified

   The issue has been identified and a fix has been implemented.

3. 28 aprilie 2026 la 11:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 aprilie 2026 la 11:48 UTCresolved

   This incident has been resolved.

1. 27 aprilie 2026 la 17:12 UTCinvestigating

   We are currently investigating an issue with website subscriptions not being activated.

2. 27 aprilie 2026 la 17:28 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 aprilie 2026 la 17:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 aprilie 2026 la 17:48 UTCresolved

   This incident has been resolved.

1. 27 aprilie 2026 la 16:09 UTCinvestigating

   We are currently investigating issues with editing and loading sites.

2. 27 aprilie 2026 la 16:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 aprilie 2026 la 16:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 aprilie 2026 la 18:16 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 aprilie 2026 la 18:26 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 27 aprilie 2026 la 22:01 UTCidentified

   We are continuing to work on a fix for this issue.

7. 27 aprilie 2026 la 22:20 UTCresolved

   This incident has been resolved.

1. 21 aprilie 2026 la 17:21 UTCinvestigating

   We’re investigating issues with new payment details being saved.

2. 21 aprilie 2026 la 17:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 aprilie 2026 la 18:13 UTCmonitoring

   Issue has been mitigated and we are monitoring the fix.

4. 21 aprilie 2026 la 18:41 UTCresolved

   This incident has been resolved.

1. 9 aprilie 2026 la 10:02 UTCinvestigating

   We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

2. 9 aprilie 2026 la 10:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 aprilie 2026 la 10:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 9 aprilie 2026 la 11:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 9 aprilie 2026 la 11:22 UTCresolved

   This incident has been resolved.

1. 2 aprilie 2026 la 19:11 UTCinvestigating

   We're investigating issues with loading sites.

2. 2 aprilie 2026 la 19:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 aprilie 2026 la 19:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 aprilie 2026 la 19:29 UTCresolved

   This incident has been resolved.

1. 31 martie 2026 la 21:26 UTCinvestigating

   We're investigating errors while connecting to some Squarespace sites.

2. 31 martie 2026 la 21:45 UTCmonitoring

   We're investigating errors while connecting to some Squarespace sites.

3. 31 martie 2026 la 21:49 UTCmonitoring

   Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.

4. 31 martie 2026 la 22:01 UTCresolved

   This incident has been resolved.

5. 7 aprilie 2026 la 17:41 UTCpostmortem

   On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service Unavailable” errors impacting site loading, login, site editing, Campaigns, Domains, and our Commerce platform. At 4:43 PM EDT we performed a network configuration change in one of our points of presence \(PoP\). This change impacted critical networking equipment within that region. Our teams were notified immediately via automated alerts, internal reports, and additional customer reports. At 4:48 PM EDT our system automatically routed traffic off of this PoP. This action should have contained the impact. However, another region was already offline due to planned maintenance. As a result, the majority of our traffic was ultimately routed to a single PoP. In aggregate, this increased load overwhelmed our website lookup infrastructure in this region, severely impacting visitor requests. At 5:08 PM EDT, our teams resolved the original network configuration issue. We continued to see customer impact, so at 5:20 PM EDT we cleared the website lookup cache in the active region. This exacerbated the issue due to an additional misconfiguration within the lookup infrastructure.  At 5:35 PM EDT we successfully routed traffic back onto the original PoP, which had fully recovered. By 5:36 PM EDT our systems were serving all customer requests normally. We deeply apologize for this incident. Ensuring Squarespace sites remain up and available is of the utmost importance to us. Our team has prioritized improvements to the mitigation of similar issues and scaling our edge capacity as necessary. Thank you for your patience.

1. 31 martie 2026 la 17:40 UTCinvestigating

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

2. 31 martie 2026 la 18:00 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

3. 31 martie 2026 la 18:26 UTCidentified

   We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.

4. 31 martie 2026 la 18:37 UTCresolved

   Acuity Scheduling is now fully operational.

1. 18 martie 2026 la 15:38 UTCinvestigating

   We are currently investigating issues with sites not loading properly due to errors and delays.

2. 18 martie 2026 la 16:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 martie 2026 la 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 martie 2026 la 16:56 UTCresolved

   This incident has been resolved.