Istoricul incidentelor Sticky

1. 15 octombrie 2026 la 15:22 UTCresolved

   În dimineaţa zilei de sâmbătă, 10 octombrie, unele procese de fundal programate pe lipicios. Platforma io a fost întârziată în timp ce echipa noastră efectua întreţinerea de rutină a securităţii. Echipa noastră de inginerie a identificat problema în acea dimineață și a lucrat prin backlog coadă pe tot parcursul zilei. Ordinele recurente întârziate au fost procesate odată ce coada a prins din urmă, astfel încât unele rebill-uri a fugit mai târziu decât timpul lor programate. Toate locurile de muncă afectate au fost finalizate de atunci. Dacă vedeți orice ordine recurente care încă arată neprocesate, sau exporturi care nu au terminat, vă rugăm să contactați suport cu ordinul relevant sau ID-uri de export și le vom revizui imediat. Ne cerem scuze pentru întrerupere.

Traducere automată din actualizarea oficială a incidentului.

1. 20 octombrie 2025 la 14:14 UTCinvestigating

   Service Update: Temporary Analytics Delay We’re currently experiencing a temporary disruption in analytics dashboards due to a global AWS infrastructure outage impacting multiple services across the web. What to expect: -Analytics dashboards may not load or display the latest data until AWS systems are fully restored. -Once AWS recovery is complete, our team will re-run all ETL processes to backfill data. During this period, some dashboards may appear slightly behind. -The Reports section remains available and should load normally, though performance may slow if multiple filters are applied simultaneously. What’s next: Our engineering team is closely monitoring AWS’ progress and will restore full analytics functionality as soon as their systems are stable. Thank you for your patience — we’ll update this page as soon as the issue is fully resolved.

2. 21 octombrie 2025 la 15:10 UTCresolved

   We experienced a temporary disruption in analytics dashboards yesterday, due to a global AWS infrastructure outage impacting multiple services across the web. The issue is now resolved and the analytics dashboards are currently getting the data up to date.

1. 24 iunie 2025 la 18:39 UTCresolved

   On June 17th, 2025, approximately between 2:03 pm and 2:20 pm Eastern time, Sticky.io experienced a temporary outage that affected merchants’ interface as well as APIs, due to an internal error with a backend data update. Once the root issue was identified, the team quickly reverted the update, which restored service stability. The Engineering team has since reviewed and updated deployment protocols to prevent this type of incidents from occurring again in the future.

1. 19 septembrie 2023 la 21:22 UTCinvestigating

   Our technical teams observed a disruption to our analytics and reporting services. Users may experience long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions are NOT impacted. We will provide our next update within 30 min.

2. 19 septembrie 2023 la 21:30 UTCmonitoring

   Our technical teams observed a disruption to our analytics and reporting services. Users may have experienced long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions were NOT impacted. A fix has been deployed and the issue has been fully resolved. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.

3. 19 septembrie 2023 la 22:01 UTCresolved

   Our technical teams observed a disruption to our analytics and reporting services. Users may have experienced long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions were NOT impacted. A fix has been deployed and the issue has been fully resolved.

1. 13 iunie 2023 la 19:46 UTCinvestigating

   Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. Our team is actively investigating. We will provide our next update within the next half hour.

2. 13 iunie 2023 la 20:44 UTCinvestigating

   Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. Our team is continuing to investigate this issue. We will provide our next update within the next half hour.

3. 13 iunie 2023 la 21:49 UTCmonitoring

   Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. As of, 4:40 PM Eastern, we started to observe stabilization of our order processing capabilities. Our team is continuing to monitor and we will provide our next update within the next half hour.

4. 13 iunie 2023 la 22:18 UTCresolved

   Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. As of 5:18 PM Eastern, the issue has been fully resolved and our order processing capabilities have stabilized.

1. 25 mai 2023 la 13:53 UTCinvestigating

   Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team is currently investigating this issue and actively working on a resolution. We will provide our next update on the matter within the next 30 minutes.

2. 25 mai 2023 la 14:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 mai 2023 la 14:21 UTCidentified

   Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and is actively working to resolve it. We will provide our next update on the matter within the next 30 minutes.

4. 25 mai 2023 la 14:54 UTCmonitoring

   Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.

5. 25 mai 2023 la 15:11 UTCresolved

   Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. A fix has been deployed and the issue has been fully resolved.

1. 17 martie 2023 la 04:59 UTCinvestigating

   On March 16th, starting at 11:38 PM Eastern time, we observed issues with the sticky.io APIs affecting some of our clients with 404 responses due to an issue with our APIs and Dashboards. This issue is affecting all clients intermittently. We are actively investigating the issue. We will provide our next update within 30 min.

2. 17 martie 2023 la 05:40 UTCidentified

   On March 16th, starting at 11:38 PM Eastern time, we observed issues with the sticky.io APIs affecting some of our clients with 404 responses due to an issue with our APIs and Dashboards. This issue is affecting all clients intermittently. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.

3. 17 martie 2023 la 06:19 UTCresolved

   On March 16th, starting at 11:38 PM Eastern time, we observed issues with the sticky.io APIs affecting some of our clients with 404 responses due to an issue with our APIs and Dashboards. This issue was affecting all clients intermittently. We took action to address the noted issues and we saw that dashboard load issues with 404 errors returned to normal. A fix has been deployed and the issue has been fully resolved.

1. 9 martie 2023 la 13:07 UTCidentified

   Starting from 7:40 am Eastern, we observed issues with displaying order details for some of our clients with 500 responses. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.

2. 9 martie 2023 la 13:35 UTCidentified

   Starting from 7:40 AM to 8:25 AM Eastern, we observed issues with displaying order details for some of our clients with 500 responses. We took action to address the noted issue, the issue has been fully resolved and the order details are loading.

3. 9 martie 2023 la 13:35 UTCresolved

   This incident has been resolved.

1. 28 februarie 2023 la 16:26 UTCinvestigating

   We have detected intermittent problems with scheduled rebilling starting on February 27th. However, no order data, either current or new, has been impacted or lost. Our team is actively investigating the issue and we will provide an update within the next 30 minutes.

2. 28 februarie 2023 la 16:46 UTCresolved

   From February 27th to 11:30 AM Eastern on February 28th, we detected a time zone configuration issue during a critical database update process that led to intermittent problems with scheduled rebilling. This issue has been addressed and corrected. Moving forward, all scheduled rebills will run at their normally scheduled time and any rebills that were missed will be processed with the next scheduled rebill job.

1. 27 februarie 2023 la 18:55 UTCinvestigating

   Starting from 1:00 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. We are actively investigating the issue. We will provide our next update within 30 min.

2. 27 februarie 2023 la 19:26 UTCmonitoring

   Starting from 1:00 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. As of 1:50 pm Eastern, we saw the system response times return to normal. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.

3. 27 februarie 2023 la 19:54 UTCresolved

   Starting from 1:00 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. As of 1:50 pm Eastern, we saw the system response times return to normal and the issue has been fully resolved.

1. 17 februarie 2023 la 21:34 UTCidentified

   We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We will provide our next update when the fix has been deployed.

2. 21 februarie 2023 la 18:06 UTCidentified

   We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We expect that the fix will be deployed on Thursday, February 23rd. We will provide an update once the issue has been fully resolved.

3. 23 februarie 2023 la 19:14 UTCidentified

   We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We now expect that the fix will be deployed on Friday, February 24th. We will provide an update once the issue has been fully resolved.

4. 24 februarie 2023 la 13:54 UTCresolved

   We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and addressed it. A fix has been deployed and the issue has been fully resolved.

1. 23 ianuarie 2023 la 10:43 UTCresolved

   Between 3:50 AM EST and 3:55 am on 1/23/23 one of our databases experienced a higher-than-normal load resulting in a restart of the server. During this 4-minute window, some merchant operations, including new orders, failed to process for some customers. As of 3:55 AM EST, the issue has been fully resolved.

1. 4 ianuarie 2023 la 23:05 UTCinvestigating

   Starting from 4:30 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. We are actively investigating the issue. We will provide our next update within 30 min.

2. 5 ianuarie 2023 la 00:12 UTCinvestigating

   Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, the system response times are back to normal. We are actively investigating & monitoring all aspects of the platform. We will provide our next update within 30 min.

3. 5 ianuarie 2023 la 01:20 UTCresolved

   Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, we saw the system response times return to normal and the issue has been fully resolved.

1. 1 ianuarie 2023 la 09:08 UTCinvestigating

   Starting from 1:00 am Eastern, we observed API latency may result in new order creation errors. We are actively investigating the issue. We will provide our next update within 30min.

2. 1 ianuarie 2023 la 10:12 UTCinvestigating

   Starting from 1:00 am Eastern, we observed API latency might result in new order creation errors. Our Engineering Team is continuing to investigate the issue. We will provide our next update within 30min.

3. 1 ianuarie 2023 la 10:57 UTCresolved

   From 1 am EST to 5:50 am EST, we observed that API latency might result in new order creation errors that affected some customers. We took action to address the noted issues and the issue is now resolved the new orders are coming through.

1. 21 decembrie 2022 la 07:14 UTCinvestigating

   Starting from 8:46 pm Eastern, we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We are actively investigating the issue. We will provide our next update within 30min.

2. 21 decembrie 2022 la 08:04 UTCinvestigating

   Starting from 8:46 pm Eastern, we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.

3. 21 decembrie 2022 la 09:33 UTCresolved

   Starting from 8:46 pm Eastern, we observed we observed Database Server Degradation affecting the sticky.io merchant portal and APIs that affected some of our clients with 419 and 500 responses. We took action to address the noted issues and we saw response times return to normal. A fix has been deployed and the issue has been fully resolved.

1. 12 decembrie 2022 la 22:34 UTCmonitoring

   From 1:22 to 1:25 PM Eastern, we observed an intermittent spike in system response times that affected some merchants on the sticky.io Platform. We took action to address the noted issues and we saw response times return to normal. We are continuing to monitor our systems.

2. 13 decembrie 2022 la 00:21 UTCresolved

   From 1:22 to 1:25 PM Eastern, we observed an intermittent spike in system response times that affected some merchants on the sticky.io Platform. We took action to address the noted issues and we saw response times return to normal. A fix has been deployed and the issue has been fully resolved.

1. 3 noiembrie 2022 la 19:41 UTCinvestigating

   We are currently experiencing Database Server Degradation affecting the sticky.io merchant portal and APIs. Our Engineering Team is working to resolve and we will post an update as soon as possible.

2. 4 noiembrie 2022 la 03:54 UTCidentified

   We have successfully recreated the affected database cluster and are in the process of deploying and testing now.

3. 4 noiembrie 2022 la 04:08 UTCmonitoring

   Our engineering Team has deployed and tested the new database cluster. We can confirm that normal operations have been restored for most affected systems. Please note that Analytics operations may still be impacted while we bring the system back to full stability. However, we are now seeing heathy web and API traffic and transactions being processed across all previously affected instances. We will continue to update as we work to fully resolve the issue.

4. 4 noiembrie 2022 la 16:00 UTCresolved

   We have confirmed that all systems, including Analytics operations, are stable and healthy across all instances.

1. 20 octombrie 2022 la 23:58 UTCinvestigating

   We have identified an issue that is currently affecting platform stability for our clients. We are working diligently to resolve the issue and will post updates as they become available.

2. 21 octombrie 2022 la 00:05 UTCinvestigating

   We have taken steps to address the issue and are seeing platform stability return for affected clients. Our Engineering Team is currently monitoring all aspects of the platform and will provide updates as the situation evolves.

3. 21 octombrie 2022 la 00:23 UTCresolved

   Stability has been restored across all affected systems and clients. We will continue to closely monitor all systems and client connections.

1. 12 ianuarie 2022 la 14:45 UTCinvestigating

   Some customers may receive an error when accessing our API documentation. We are working with our third-party provider to resolve this. The API, CRM, and other systems are responding normally, only the documentation is affected.

2. 12 ianuarie 2022 la 15:36 UTCresolved

   This incident has been resolved.

1. 17 decembrie 2021 la 21:56 UTCmonitoring

   We’ll be running an update, in the next few minutes, to our Analytics Engine which may cause a brief interruption to our Analytics and Reports dashboards for 10 minutes or so. This update will have no effect to the rest of the platform, and no data will be lost during the outage, when the system comes back up everything will be backfilled and up to date.

2. 17 decembrie 2021 la 22:19 UTCresolved

   This incident has been resolved.