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    Istoricul incidentelor Swrve

    50 incidente Swrve înregistrate începând din martie 2019, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

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    Elevated Push Notification Errors - Android

    A început 15 octombrie 2024 la 00:00 UTC · 0m

    IssuesIncident minor
    1. 15 octombrie 2024 la 16:19 UTCresolved

      We have been experiencing elevated Push Notification errors with delivery to Android devices as a result of upstream incident at Google. The cause has been identified and mitigation is being put in place. Error levels are low and will return 5xx errors to Push API requests.

    Elevated 5xx errors on Event API

    A început 15 februarie 2024 la 11:00 UTC · 0m

    OutageIncident major
    1. 21 februarie 2024 la 12:44 UTCresolved

      Elevated 5xx errors on Event API. ~6min service degradation.

    Elevated errors in Transactional Push API

    A început 31 ianuarie 2024 la 14:01 UTC · 2h 21m

    OutageIncident major
    Componente afectate
    Event ProcessingPush NotificationsA/B Test/Content ServersAdvanced Rule Processing
    1. 31 ianuarie 2024 la 14:01 UTCinvestigating

      We are investigating elevated errors in Transactional Push API

    2. 31 ianuarie 2024 la 14:17 UTCinvestigating

      We are continuing investigation. There is an increase in errors on A/B test Content servers. Event processing and Advanced rule processing is also delayed.

    3. 31 ianuarie 2024 la 14:39 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 31 ianuarie 2024 la 14:54 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 31 ianuarie 2024 la 15:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 31 ianuarie 2024 la 16:21 UTCresolved

      This incident has been resolved.

    Issue with Advanced Rule Processing.

    A început 25 octombrie 2023 la 13:44 UTC · 45m

    IssuesIncident minor
    Componente afectate
    Advanced Rule Processing
    1. 25 octombrie 2023 la 13:44 UTCinvestigating

      We are investigating an issue with advanced rule processing.

    2. 25 octombrie 2023 la 14:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 octombrie 2023 la 14:29 UTCresolved

      This incident has been resolved.

    Service degradation with supplier

    A început 13 iunie 2023 la 19:31 UTC · 1h 32m

    IssuesIncident minor
    Componente afectate
    DashboardAdvanced Rule Processing
    1. 13 iunie 2023 la 19:31 UTCidentified

      Our upstream service provider is experiencing service degradation which will be affecting a number of our services.

    2. 13 iunie 2023 la 19:32 UTCinvestigating

      Our upstream service provider is experiencing service degradation which will be affecting a number of our services.

    3. 13 iunie 2023 la 19:58 UTCinvestigating

      We are continuing to investigate this issue.

    4. 13 iunie 2023 la 20:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    5. 13 iunie 2023 la 20:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 13 iunie 2023 la 21:03 UTCresolved

      This incident has been resolved.

    Notice: QA Events unavailable

    A început 18 aprilie 2023 la 16:31 UTC · 2m

    IssuesIncident minor
    Componente afectate
    Dashboard
    1. 18 aprilie 2023 la 16:31 UTCmonitoring

      QA Events are under maintenance and will be briefly unavailable.

    2. 18 aprilie 2023 la 16:33 UTCresolved

      Maintenance complete.

    InAppCampaign image scaling delay

    A început 23 februarie 2023 la 09:13 UTC · 21m

    Pending
    Componente afectate
    Dashboard
    1. 23 februarie 2023 la 09:13 UTCinvestigating

      We are currently investigating an issue that may be delaying some campaigns from launching.

    2. 23 februarie 2023 la 09:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 februarie 2023 la 09:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 23 februarie 2023 la 09:35 UTCresolved

      This incident has been resolved.

    Data Processing Delays

    A început 11 noiembrie 2022 la 02:18 UTC · 1h 11m

    IssuesIncident minor
    Componente afectate
    Payload Targeting
    1. 11 noiembrie 2022 la 02:18 UTCidentified

      Our data processing infrastructure is running behind and we are currently working to clear the backlog.

    2. 11 noiembrie 2022 la 02:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 noiembrie 2022 la 03:29 UTCresolved

      This incident has been resolved.

    Campaign content server elevated error rate.

    A început 10 noiembrie 2022 la 10:51 UTC · 1m

    Pending
    Componente afectate
    A/B Test/Content Servers
    1. 10 noiembrie 2022 la 10:51 UTCinvestigating

      We are currently investigating this issue.

    2. 10 noiembrie 2022 la 10:51 UTCinvestigating

      We are continuing to investigate this issue.

    3. 10 noiembrie 2022 la 10:52 UTCresolved

      This incident has been resolved.

    Degradation of Advanced Rule Processing

    A început 5 noiembrie 2022 la 12:09 UTC · 3h 24m

    IssuesIncident minor
    Componente afectate
    Advanced Rule Processing
    1. 5 noiembrie 2022 la 12:09 UTCinvestigating

      We are currently investigating an issue with Advanced Rule Processing in the US which is resulting in delayed processing.

    2. 5 noiembrie 2022 la 12:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 noiembrie 2022 la 13:37 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 5 noiembrie 2022 la 14:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 5 noiembrie 2022 la 15:33 UTCresolved

      This incident has been resolved.

    Push Notifications API elevated error rates

    A început 27 septembrie 2022 la 00:05 UTC · 49m

    IssuesIncident minor
    Componente afectate
    Push Notifications
    1. 27 septembrie 2022 la 00:05 UTCinvestigating

      We are currently investigating this issue.

    2. 27 septembrie 2022 la 00:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 septembrie 2022 la 00:25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 septembrie 2022 la 00:54 UTCresolved

      This incident has been resolved.

    Issue viewing Advanced rules

    A început 12 septembrie 2022 la 10:57 UTC · 2h 2m

    IssuesIncident minor
    Componente afectate
    DashboardAdvanced Rule Processing
    1. 12 septembrie 2022 la 10:57 UTCinvestigating

      We are investigating an issue updating Advanced Rules within the customer Dashboard.

    2. 12 septembrie 2022 la 12:58 UTCresolved

      This incident has been resolved.

    Advanced rule processing - degraded

    A început 8 iulie 2022 la 09:44 UTC · 29m

    IssuesIncident minor
    Componente afectate
    Advanced Rule Processing
    1. 8 iulie 2022 la 09:44 UTCidentified

      We are experiencing issues with advanced rule processing. We have identified the issue and are implementing a fix.

    2. 8 iulie 2022 la 09:55 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 iulie 2022 la 10:12 UTCresolved

      This incident has been resolved.

    Increased timeouts editing Push campaigns

    A început 23 iunie 2022 la 14:27 UTC · 9m

    IssuesIncident minor
    Componente afectate
    Dashboard
    1. 23 iunie 2022 la 14:27 UTCinvestigating

      We have identified the cause of the issue and are working to resolve it.

    2. 23 iunie 2022 la 14:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 iunie 2022 la 14:36 UTCresolved

      This incident has been resolved.

    Elevated errors on Push messages to Amazon devices

    A început 10 iunie 2022 la 03:30 UTC · 39m

    IssuesIncident minor
    Componente afectate
    Push Notifications
    1. 10 iunie 2022 la 03:30 UTCmonitoring

      We are experiencing elevated push errors affecting Amazon devices only. This is caused by upstream vendor issues. The vendor has identified the cause of the issue and is implementing a fix.

    2. 10 iunie 2022 la 04:09 UTCresolved

      This incident has been resolved.

    Intermittent failures with individual Push Notifications

    A început 26 martie 2022 la 10:16 UTC · 4h 41m

    IssuesIncident minor
    Componente afectate
    Push Notifications
    1. 26 martie 2022 la 10:16 UTCinvestigating

      We're currently investing intermittent failures delivering individual push notifications to Apple devices.

    2. 26 martie 2022 la 11:15 UTCidentified

      The issue has been identified with a downstream provider (Apple APNS)

    3. 26 martie 2022 la 14:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 martie 2022 la 14:43 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 26 martie 2022 la 14:56 UTCresolved

      This incident has been resolved.

    Degraded Service - Swrve Platform

    A început 22 decembrie 2021 la 13:35 UTC · 1h 4m

    IssuesIncident minor
    Componente afectate
    Event ProcessingPush NotificationsDashboardA/B Test/Content ServersEvent APIPayload TargetingExport APIUser DB ExportAdvanced Rule ProcessingIdentity Service
    1. 22 decembrie 2021 la 13:35 UTCinvestigating

      We are currently experiencing degraded performance on a number of Swrve components due to issues with a provider.

    2. 22 decembrie 2021 la 14:10 UTCidentified

      The issue has been identified by our provider and a fix is currently being implemented. At this time we are seeing delays with push notifications and we are continuing to investigate the impact to other services.

    3. 22 decembrie 2021 la 14:39 UTCresolved

      This incident has been resolved.

    Degraded Service - Swrve Platform

    A început 7 decembrie 2021 la 16:10 UTC · 8h 59m

    IssuesIncident minor
    Componente afectate
    Event ProcessingPush NotificationsDashboardA/B Test/Content ServersEvent APIPayload TargetingExport APIUser DB ExportAdvanced Rule ProcessingIdentity Service
    1. 7 decembrie 2021 la 16:10 UTCinvestigating

      We are currently experiencing degraded performance on a number of Swrve components due to issues with a provider.

    2. 7 decembrie 2021 la 17:09 UTCidentified

      The issue has been identified by our provider and a fix is currently being implemented.

    3. 8 decembrie 2021 la 01:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 decembrie 2021 la 01:09 UTCresolved

      This incident has been resolved.

    Delays in Amplify event processing.

    A început 23 noiembrie 2021 la 16:33 UTC · 1h 4m

    IssuesIncident minor
    Componente afectate
    Advanced Rule Processing
    1. 23 noiembrie 2021 la 16:33 UTCinvestigating

      We are currently investigating delays to Amplify event processing.

    2. 23 noiembrie 2021 la 17:08 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 noiembrie 2021 la 17:37 UTCresolved

      This incident has been resolved.

    Increase in errors on Customer Dashboard

    A început 18 mai 2021 la 08:30 UTC · 0m

    Pending
    1. 18 mai 2021 la 09:04 UTCresolved

      We've experienced an increase in errors on the customer dashboard. The cause has been identified and a fix applied.