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Istoricul incidentelor Sync

51 incidente Sync înregistrate începând din martie 2021, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

Înapoi la starea actuală

Elevated API Errors

A început 3 iulie 2026 la 04:15 UTC 12h 10m

Pending

Componente afectate

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

3 iulie 2026 la 04:15 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download
3 iulie 2026 la 04:51 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3 iulie 2026 la 16:25 UTCresolved
This incident has been resolved.

Login and upload issues affecting a subset of Sync users

A început 27 mai 2026 la 17:03 UTC 8m

IssuesIncident minor

Componente afectate

Control Panel

27 mai 2026 la 17:03 UTCinvestigating
We are currently investigating an issue affecting login and uploads in the Sync web panel.
27 mai 2026 la 17:05 UTCidentified
The issue has been identified and a fix is being implemented.
27 mai 2026 la 17:11 UTCresolved
This incident has been resolved.

Elevated Errors when previewing an Excel Document

A început 25 mai 2026 la 14:32 UTC 2h 45m

IssuesIncident minor

Componente afectate

Control Panel

25 mai 2026 la 14:32 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
25 mai 2026 la 14:52 UTCidentified
The issue has been identified and a fix is being implemented.
25 mai 2026 la 16:43 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25 mai 2026 la 17:17 UTCresolved
This incident has been resolved.

Emergency Upstream Maintenance

A început 5 mai 2026 la 17:14 UTC 3h 56m

IssuesIncident minor

Componente afectate

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

5 mai 2026 la 17:14 UTCmonitoring
One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.
5 mai 2026 la 21:10 UTCresolved
This incident has been resolved.

Errors when previewing MS Documents in the Control Panel

A început 1 mai 2026 la 18:51 UTC 6h 33m

IssuesIncident minor

Componente afectate

Control Panel

1 mai 2026 la 18:51 UTCidentified
We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.
1 mai 2026 la 21:59 UTCmonitoring
A temporary fix has been implemented. We are currently monitoring the issue.
2 mai 2026 la 01:24 UTCresolved
This incident has been resolved.

Login issues affecting mobile apps

A început 6 martie 2026 la 12:56 UTC 2h 7m

Pending

Componente afectate

iOS Mobile ClientAndroid Mobile Client

6 martie 2026 la 12:56 UTCinvestigating
We are currently investigating a login issue affecting the iOS and Android mobile apps
6 martie 2026 la 15:02 UTCresolved
This incident has been resolved.

Login issues affecting the Sync mobile apps

A început 21 decembrie 2025 la 19:56 UTC 1d 11h

IssuesIncident minor

Componente afectate

iOS Mobile ClientWindows DesktopMac DesktopAndroid Mobile Client

21 decembrie 2025 la 19:56 UTCinvestigating
We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.
22 decembrie 2025 la 03:23 UTCinvestigating
We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users
22 decembrie 2025 la 14:59 UTCinvestigating
We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.
22 decembrie 2025 la 15:37 UTCinvestigating
We are continuing to investigate this issue.
23 decembrie 2025 la 07:21 UTCresolved
A new release is now available for the mobile apps that have resolved the issue.

THIS IS A DRILL

A început 2 decembrie 2025 la 15:04 UTC 2m

Pending

Componente afectate

Control Panel

2 decembrie 2025 la 15:04 UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
2 decembrie 2025 la 15:04 UTCidentified
THIS IS A DRILL: We have identified the issue.
2 decembrie 2025 la 15:05 UTCidentified
THIS IS A DRILL: We are monitoring the issue.
2 decembrie 2025 la 15:06 UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
2 decembrie 2025 la 15:06 UTCresolved
THIS IS A DRILL: This issue is resolved.

Elevated Errors Accessing the Control Panel and Web Site

A început 18 noiembrie 2025 la 13:32 UTC 2h 46m

OutageIncident major

Componente afectate

Control PanelPublic Website (sync.com)

18 noiembrie 2025 la 13:32 UTCinvestigating
We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.
18 noiembrie 2025 la 13:44 UTCidentified
We have been informed that our upstream provider has identified the issue and is implementing a fix.
18 noiembrie 2025 la 14:38 UTCidentified
We are continuing to work on this issue, we are in the process of mitigating the upstream issue.
18 noiembrie 2025 la 14:48 UTCmonitoring
A fix has been implemented by our upstream, we are currently monitoring.
18 noiembrie 2025 la 16:18 UTCresolved
This incident has been resolved.

Some desktop apps are showing device is suspended

A început 1 octombrie 2025 la 16:01 UTC 1h 2m

IssuesIncident minor

Componente afectate

Windows DesktopMac Desktop

1 octombrie 2025 la 17:01 UTCinvestigating
We are currently investigating an issue where the desktop app may show your device is suspended
1 octombrie 2025 la 17:02 UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

A început 2 august 2025 la 21:00 UTC 8h 0m

IssuesIncident minor

5 august 2025 la 17:36 UTCresolved
Some users may be unable to log in to Sync.

Some users may experience issues with uploads, downloads, and file transfers

A început 7 iulie 2025 la 19:15 UTC 0m

IssuesIncident minor

8 iulie 2025 la 17:05 UTCresolved
Issue has been resolved.

Scheduled Maintenance

A început 26 iunie 2025 la 13:42 UTC 12h 15m

Pending

Componente afectate

iOS Mobile ClientShared FoldersWindows DesktopMac DesktopEventsAdmin tools (Pro Teams)Control PanelAndroid Mobile ClientLinks

26 iunie 2025 la 13:42 UTCinvestigating
We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.
26 iunie 2025 la 19:03 UTCidentified
We are working to resolve an outage in our systems, the cause has been identified and a fix is underway
26 iunie 2025 la 19:18 UTCmonitoring
A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.
26 iunie 2025 la 22:28 UTCmonitoring
Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.
27 iunie 2025 la 01:57 UTCresolved
This incident has been resolved.

Elevated API Errors

A început 28 mai 2025 la 19:41 UTC 6h 24m

IssuesIncident minor

Componente afectate

Control PanelPublic Website (sync.com)

28 mai 2025 la 19:41 UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
28 mai 2025 la 19:41 UTCinvestigating
We are continuing to investigate this issue.
28 mai 2025 la 20:16 UTCidentified
The issue has been identified, a fix is being implemented.
28 mai 2025 la 20:58 UTCmonitoring
A fix has been implemented and we are monitoring the situation.
29 mai 2025 la 02:04 UTCresolved
This incident has been resolved.

Login issues affecting a subset of Sync users

A început 12 martie 2025 la 19:59 UTC 2h 22m

IssuesIncident minor

Componente afectate

Control Panel

12 martie 2025 la 19:59 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
12 martie 2025 la 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12 martie 2025 la 22:21 UTCresolved
This incident has been resolved.

Elevated Errors

A început 18 februarie 2025 la 02:00 UTC 58m

Pending

18 februarie 2025 la 02:00 UTCinvestigating
We are experiencing elevated errors
18 februarie 2025 la 02:59 UTCresolved
This incident has been resolved

Elevated Errors

A început 11 februarie 2025 la 17:15 UTC 4h 59m

IssuesIncident minor

Componente afectate

iOS Mobile ClientWindows DesktopMac DesktopControl PanelAndroid Mobile Client

11 februarie 2025 la 17:15 UTCinvestigating
We are seeing elevated error rates and are currently looking into the issue.
11 februarie 2025 la 17:26 UTCinvestigating
A change has been implemented and we are currently monitoring its impact.
11 februarie 2025 la 17:26 UTCmonitoring
A change has been implemented, and we are currently monitoring its impact.
11 februarie 2025 la 22:14 UTCresolved
This incident has been resolved.

THIS IS A DRILL

A început 20 decembrie 2024 la 20:17 UTC 2m

Pending

20 decembrie 2024 la 20:17 UTCinvestigating
THIS IS A DRILL: We are investigating the issue.
20 decembrie 2024 la 20:17 UTCidentified
THIS IS A DRILL: We have identified the issue.
20 decembrie 2024 la 20:18 UTCmonitoring
THIS IS A DRILL: We are monitoring the issue.
20 decembrie 2024 la 20:19 UTCresolved
THIS IS A DRILL: This issue is resolved.

Login issues affecting a subset of Sync users

A început 11 septembrie 2024 la 21:03 UTC 2h 25m

IssuesIncident minor

Componente afectate

Control Panel

11 septembrie 2024 la 21:03 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
11 septembrie 2024 la 22:33 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 septembrie 2024 la 23:28 UTCresolved
This incident has been resolved.

Login and Syncing issues affecting a subset of Sync users

A început 15 iulie 2024 la 17:44 UTC 2h 49m

IssuesIncident minor

Componente afectate

Shared FoldersWindows DesktopControl PanelAndroid Mobile ClientLinks

15 iulie 2024 la 17:44 UTCinvestigating
Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.
15 iulie 2024 la 18:12 UTCidentified
The issue has been identified and a fix is being implemented.
15 iulie 2024 la 18:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15 iulie 2024 la 20:33 UTCresolved
This incident has been resolved.

Istoricul incidentelor Sync | Uptimus