Istoricul incidentelor Taxjar

Our Intuit Quickbooks integration is reporting errors / disconnected

A început 26 martie 2026 la 13:45 UTC 2h 0m

Pending

Componente afectate

TaxJar Reporting

26 martie 2026 la 15:16 UTCinvestigating
We are currently investigating this issue.
26 martie 2026 la 15:17 UTCidentified
The issue has been identified and a fix is being implemented.
26 martie 2026 la 15:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26 martie 2026 la 15:45 UTCresolved
This incident is resolved.

Degraded TaxJar API

A început 28 februarie 2026 la 23:00 UTC 0m

Pending

1 martie 2026 la 04:11 UTCresolved
Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Incorrect Tax Calculations

A început 20 noiembrie 2024 la 19:00 UTC 0m

Pending

20 noiembrie 2024 la 21:44 UTCresolved
TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

A început 20 noiembrie 2024 la 14:33 UTC 2h 25m

Pending

Componente afectate

TaxJar Reporting

20 noiembrie 2024 la 14:33 UTCinvestigating
We are currently investigating this issue.
20 noiembrie 2024 la 16:20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 noiembrie 2024 la 16:59 UTCresolved
This incident has been resolved.

Elevated API Errors

A început 25 aprilie 2023 la 16:35 UTC 0m

IssuesIncident minor

Componente afectate

Tax Calculations APIOther API ServicesTransaction Push APITax Rates API

25 aprilie 2023 la 16:35 UTCinvestigating
TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.
25 aprilie 2023 la 16:35 UTCresolved
This incident has been resolved.

TaxJar Reporting Issues

A început 31 august 2022 la 19:26 UTC 1h 1m

IssuesIncident minor

Componente afectate

TaxJar Reporting

31 august 2022 la 19:26 UTCinvestigating
We are actively investigating an issue regarding account updates.
31 august 2022 la 20:27 UTCresolved
This incident has been resolved.

TaxJar Reporting - Performance Issue

A început 17 august 2022 la 15:30 UTC 18m

IssuesIncident minor

17 august 2022 la 20:07 UTCresolved
This incident has been resolved

TaxJar Reporting - Performance Issue

A început 16 august 2022 la 01:12 UTC 35m

IssuesIncident minor

Componente afectate

Tax Calculations APITaxJar ReportingTransaction Push API

16 august 2022 la 01:12 UTCinvestigating
We are currently investigating this issue.
16 august 2022 la 01:47 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issue

A început 23 iulie 2022 la 16:34 UTC 39m

IssuesIncident minor

Componente afectate

TaxJar Reporting

23 iulie 2022 la 16:34 UTCinvestigating
We are currently investigating this issue.
23 iulie 2022 la 16:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 iulie 2022 la 17:13 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

A început 15 iulie 2022 la 20:03 UTC 9m

IssuesIncident minor

Componente afectate

TaxJar Reporting

15 iulie 2022 la 20:03 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
15 iulie 2022 la 20:12 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

A început 7 iulie 2022 la 16:48 UTC 3h 26m

IssuesIncident minor

Componente afectate

TaxJar Reporting

7 iulie 2022 la 16:48 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
7 iulie 2022 la 20:14 UTCresolved
This incident has been resolved.

TaxJar App

A început 29 iunie 2022 la 17:25 UTC 13m

OutageIncident major

Componente afectate

Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API

29 iunie 2022 la 17:25 UTCidentified
This issue has been identified and a fix is being implemented.
29 iunie 2022 la 17:30 UTCidentified
We are continuing to work on a fix for this issue.
29 iunie 2022 la 17:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29 iunie 2022 la 17:37 UTCresolved
This incident has been resolved.

Elevated API Response Times

A început 15 iunie 2022 la 20:08 UTC 1h 33m

IssuesIncident minor

Componente afectate

Tax Calculations APITaxJar ReportingTransaction Push API

15 iunie 2022 la 20:08 UTCinvestigating
We are currently investigating this issue.
15 iunie 2022 la 21:40 UTCidentified
The issue has been identified and a fix is being implemented.
15 iunie 2022 la 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15 iunie 2022 la 21:40 UTCmonitoring
We are continuing to monitor for any further issues.
15 iunie 2022 la 21:42 UTCresolved
This incident has been resolved.

Elevated API Errors

A început 8 februarie 2022 la 12:00 UTC 0m

Pending

8 februarie 2022 la 12:45 UTCresolved
TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

Third party hosting provider issues

A început 22 decembrie 2021 la 13:29 UTC 1h 1m

OutageIncident major

Componente afectate

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile

22 decembrie 2021 la 13:29 UTCmonitoring
We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
22 decembrie 2021 la 13:41 UTCmonitoring
We are continuing to monitor for any further issues.
22 decembrie 2021 la 13:53 UTCmonitoring
A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.
22 decembrie 2021 la 14:30 UTCresolved
This incident has been resolved.

Increased service errors

A început 22 decembrie 2021 la 12:30 UTC 0m

Pending

22 decembrie 2021 la 13:04 UTCresolved
We are investigating increased service errors.

Third party hosting provider issues

A început 8 decembrie 2021 la 00:02 UTC 1h 31m

IssuesIncident minor

Componente afectate

Tax Calculations API

8 decembrie 2021 la 00:02 UTCmonitoring
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
8 decembrie 2021 la 00:19 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
8 decembrie 2021 la 00:49 UTCmonitoring
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
8 decembrie 2021 la 01:33 UTCresolved
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Third party hosting provider issues.

A început 7 decembrie 2021 la 16:56 UTC 5h 12m

OutageIncident critic

Componente afectate

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API

7 decembrie 2021 la 16:56 UTCmonitoring
We are currently monitoring potential 3rd party vendor issues.
7 decembrie 2021 la 17:59 UTCmonitoring
Hosting vendor is experiencing major outage.
7 decembrie 2021 la 21:07 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
7 decembrie 2021 la 21:33 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
7 decembrie 2021 la 22:08 UTCresolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Elevated API Errors

A început 11 octombrie 2021 la 18:30 UTC 0m

Pending

11 octombrie 2021 la 19:12 UTCresolved
TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

Elevated API Response times.

A început 10 septembrie 2021 la 19:34 UTC 4h 27m

IssuesIncident minor

Componente afectate

Tax Calculations APITax Rates API

10 septembrie 2021 la 20:30 UTCinvestigating
We are continuing to investigate this issue.
10 septembrie 2021 la 21:38 UTCinvestigating
We are currently investigating this issue.
11 septembrie 2021 la 00:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 septembrie 2021 la 00:01 UTCresolved
This incident has been resolved.