Istoricul incidentelor Teamsupport

1. 1 septembrie 2026 la 16:04 UTCinvestigating

   Investigăm în prezent o perturbare a serviciilor care afectează Messaging & Live Chat. Clienții pot experimenta eșecuri de conectare, probleme de încărcare Hub, și erori intermitente de server

2. 1 septembrie 2026 la 16:15 UTCidentified

   Am identificat cauza principală a întreruperii serviciului actual care afectează Messaging & Live Chat. Această întrerupere este rezultatul unui incident de infrastructură activă cu Google Cloud Platform (GCP) care afectează disponibilitatea platformei pentru mai mulți clienți. Clienții pot experimenta eșecuri de conectare, probleme de încărcare Hub, erori intermitente server, și eșecuri de rutare chat. Google lucrează activ la rezolvarea problemei. Puteți monitoriza actualizări live la status.cloud.google.com. Vom continua să oferim actualizări pe măsură ce situația progresează și va notifica clienții odată ce serviciul a fost restabilit.

3. 1 septembrie 2026 la 19:25 UTCresolved

   Suntem încântați să confirmăm că perturbarea serviciului care afectează Messaging & Live Chat a fost pe deplin rezolvată. Toate serviciile sunt pe deplin operaționale. Cauza principală a fost identificată ca fiind o problemă de infrastructură Google Cloud Platform care a fost de atunci remediată de echipa lor de inginerie. Ne cerem sincer scuze pentru deranj şi vă mulţumim pentru răbdare.

Traducere automată din actualizarea oficială a incidentului.

1. 7 august 2026 la 19:21 UTCidentified

   În prezent avem o pană care afectează platforma Messaging & Live Chat. Clienții pot fi în imposibilitatea de a accesa aplicația sau de a primi o eroare "site-ul nu poate fi atins." Echipa noastră de inginerie lucrează în mod activ la o rezoluție și va oferi actualizări de urgență.

2. 7 august 2026 la 19:45 UTCidentified

   Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.

3. 7 august 2026 la 20:01 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 30 martie 2026 la 16:47 UTCinvestigating

   We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency. Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.

2. 30 martie 2026 la 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 martie 2026 la 22:36 UTCresolved

   This incident has been resolved.

1. 3 noiembrie 2025 la 14:53 UTCinvestigating

   We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

2. 3 noiembrie 2025 la 15:08 UTCresolved

   Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.

1. 20 octombrie 2025 la 09:52 UTCmonitoring

   our service providers OUTAGE appears to be resolving itself. AI functionality Ticket creation Attachment uploads were affected.

2. 20 octombrie 2025 la 09:55 UTCresolved

   This incident has been resolved.

1. 12 iunie 2025 la 18:27 UTCidentified

   We're currently experiencing a disruption to Messaging & Live Chat due to a broader outage with Google Cloud services. Our team is actively monitoring the situation and will provide updates as they become available.

2. 12 iunie 2025 la 19:20 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 iunie 2025 la 19:22 UTCmonitoring

   Messaging and Live Chat remain impacted due to a broader Google Cloud outage. Google has confirmed partial recovery in some regions, but there is no ETA for full resolution. We are actively monitoring and will share updates as they become available.

4. 12 iunie 2025 la 19:51 UTCmonitoring

   Google has identified the root cause and applied mitigations. Most services are recovering, though some users may still see intermittent impact depending on the Google Cloud products in use. We’re monitoring closely and will share further updates as available.

5. 12 iunie 2025 la 20:31 UTCmonitoring

   Google has applied mitigations and most services are recovering. Some customers may still experience intermittent issues as full recovery is still in progress. We’re continuing to monitor and will share updates as available.

6. 12 iunie 2025 la 20:31 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 iunie 2025 la 21:30 UTCmonitoring

   Google Cloud has confirmed improvements across regions, and full resolution is expected soon. We’ll share updates as we learn more.

8. 12 iunie 2025 la 23:47 UTCresolved

   All Messaging and Live Chat services impacted by the recent Google Cloud outage have been fully restored and are now operating normally

1. 4 octombrie 2023 la 20:19 UTCinvestigating

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. 4 octombrie 2023 la 20:19 UTCidentified

   As you continue to work through the incident, update your customers frequently.

3. 4 octombrie 2023 la 20:19 UTCmonitoring

   Let your users know once a fix is in place, and keep communication clear and precise.

4. 4 octombrie 2023 la 20:19 UTCresolved

   Empathize with those affected and let them know everything is operating as normal.