Istoricul incidentelor Teradici

1. 23 iulie 2026 la 17:48 UTCinvestigating

   Ne confruntăm temporar cu o pană de curent care afectează Anyware Manager și Anyware Manager Clienți Enterprise din cauza degradării serviciului Microsoft Azure. Acest lucru poate afecta capacitatea utilizatorilor de a stabili conexiunile PCoIP la staţiile lor de lucru la distanţă. În plus, administratorii nu sunt în măsură să creeze noi aplicații și nici să le administreze. Investigăm activ şi vom raporta în 60 de minute.

2. 23 iulie 2026 la 18:04 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 23 iulie 2026 la 20:21 UTCinvestigating

   Toate serviciile sunt operaţionale.

4. 23 iulie 2026 la 21:47 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iulie 2026 la 17:08 UTCinvestigating

   Investigarea unei probleme de serviciu În prezent investigăm rapoarte ale unei probleme care afectează înregistrarea/activarea agentului HP Anyware care poate fi legată de un furnizor de servicii terţ. Echipele noastre lucrează activ cu furnizorul pentru a evalua impactul. Actualizări suplimentare vor fi postate pe măsură ce informațiile devin disponibile.

2. 22 iulie 2026 la 17:33 UTCinvestigating

   UPDATE: În prezent avem o întrerupere temporară care afectează Serviciul de licenţiere Anyware: Această problemă împiedică utilizatorii să înregistreze și să activeze Licențele Anyware Cloud Access. Cu toate acestea, nu afectează agenţii care au fost deja înregistraţi sau activaţi. Lucrăm în mod activ cu furnizorul nostru de servicii terţe de licenţiere pentru a rezolva problema cât mai repede posibil.

3. 22 iulie 2026 la 17:51 UTCinvestigating

   Continuăm să investigăm această problemă.

4. 22 iulie 2026 la 19:49 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

5. 22 iulie 2026 la 22:01 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 6 iulie 2026 la 16:37 UTCidentified

   Ne confruntăm temporar cu o pană de curent care afectează clienţii Anyware Manager. Această întrerupere afectează capacitatea utilizatorilor de a stabili conexiunile PCoIP la staţiile de lucru la distanţă. În plus, administratorii nu sunt în măsură să creeze noi aplicații și nici să le administreze. Investigăm activ şi vom raporta în 60 de minute.

2. 6 iulie 2026 la 17:53 UTCresolved

   Am rezolvat incidentul şi vom continua să monitorizăm sistemul.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iulie 2026 la 13:07 UTCinvestigating

   Ne confruntăm temporar cu o pană de curent care afectează clienţii Anyware Manager. Această întrerupere afectează capacitatea utilizatorilor de a stabili conexiunile PCoIP prin Poartă către staţiile lor de lucru la distanţă. Investigăm activ şi vom raporta în 60 de minute.

2. 2 iulie 2026 la 14:27 UTCidentified

   Am identificat problema și lucrăm la repararea acesteia.

3. 2 iulie 2026 la 16:02 UTCidentified

   Incidentul a fost rezolvat, iar serviciul a fost restaurat.

4. 2 iulie 2026 la 16:05 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 7 mai 2026 la 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7 mai 2026 la 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 mai 2026 la 20:18 UTCresolved

   This incident has been resolved.

1. 29 aprilie 2026 la 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 aprilie 2026 la 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 aprilie 2026 la 01:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 mai 2026 la 02:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 mai 2026 la 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 mai 2026 la 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 mai 2026 la 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 mai 2026 la 23:02 UTCresolved

   This incident has been resolved.

1. 28 aprilie 2026 la 03:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 aprilie 2026 la 04:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 aprilie 2026 la 08:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 aprilie 2026 la 08:16 UTCresolved

   This incident has been resolved.

1. 27 aprilie 2026 la 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 aprilie 2026 la 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 aprilie 2026 la 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 martie 2026 la 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 martie 2026 la 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 martie 2026 la 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 februarie 2026 la 02:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 februarie 2026 la 04:10 UTCresolved

   This incident has been resolved.

1. 3 februarie 2026 la 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 februarie 2026 la 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 februarie 2026 la 21:09 UTCresolved

   This incident has been resolved.

1. 23 ianuarie 2026 la 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 ianuarie 2026 la 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 ianuarie 2026 la 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 ianuarie 2026 la 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 ianuarie 2026 la 20:26 UTCresolved

   This incident has been resolved.

1. 22 decembrie 2025 la 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 decembrie 2025 la 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 decembrie 2025 la 01:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29 octombrie 2025 la 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 octombrie 2025 la 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 octombrie 2025 la 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 octombrie 2025 la 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 octombrie 2025 la 23:39 UTCresolved

   This incident has been resolved.

1. 29 octombrie 2025 la 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 octombrie 2025 la 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 octombrie 2025 la 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 octombrie 2025 la 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 octombrie 2025 la 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 septembrie 2025 la 01:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 septembrie 2025 la 05:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 iunie 2025 la 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 iunie 2025 la 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 aprilie 2025 la 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 aprilie 2025 la 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 aprilie 2025 la 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 aprilie 2025 la 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21 martie 2025 la 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21 martie 2025 la 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 martie 2025 la 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 martie 2025 la 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 martie 2025 la 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 martie 2025 la 20:16 UTCresolved

   This incident has been resolved.

1. 18 martie 2025 la 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 martie 2025 la 00:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 martie 2025 la 00:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 martie 2025 la 00:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 martie 2025 la 00:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.