Istoricul incidentelor Tibco

1. 11 august 2026 la 13:51 UTCinvestigating

   Please be advised that TIBCO Scribe online is experiencing an issue with agent service. The TIBCO team is investigating this issue as a priority. While this issue is occurring, users may see the error “Unable to send the command to the Agent.” Scheduled jobs will continue to run normally. However, on-demand solutions may not run and may display the same error when testing the connection. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

2. 11 august 2026 la 17:18 UTCidentified

   We are still actively working with the vendor (Microsoft) to investigate and resolve the issue. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

3. 12 august 2026 la 10:29 UTCinvestigating

   We are continuing to work closely with Microsoft to investigate and resolve the issue. We will provide further updates as we make progress. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

Traducere automată din actualizarea oficială a incidentului.

1. 8 iunie 2026 la 08:35 UTCidentified

   We are currently undergoing a migration of our account management platform from legacy TIBCO Accounts to our more secure, unified authentication system, PureAUTH. Please be advised that, as part of this transition, users in the EU region may currently experience difficulties logging into their TIBCO Control Plane subscriptions. Users in the EU region are advised to login from the US-west region for their TIBCO Control Plane subscriptions and then switch to the EU region once logged in. We apologize for any disruption and will provide further updates as services are restored. Thank you for your patience and understanding. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

2. 8 iunie 2026 la 09:16 UTCmonitoring

   The migration of our account management platform from the legacy TIBCO Accounts to the enhanced PureAUTH authentication system has been completed. Users are now able to log in successfully, and we are currently monitoring the login process. If you have any questions or concerns, please reach out to customer support through the TIBCO® Support Portal at https://support.tibco.com.

3. 8 iunie 2026 la 13:25 UTCresolved

   The migration of our account management platform from the legacy TIBCO Accounts to the enhanced PureAUTH authentication system has been completed successfully. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

1. 7 februarie 2025 la 09:36 UTCinvestigating

   We are currently investigating an issue where users are unable open analyses in TIBCO Cloud™ Spotfire® (EU and US region). Our team is actively working to identify the root cause and implement a fix as soon as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the Spotfire Support Portal at https://support.spotfire.com.

2. 7 februarie 2025 la 13:13 UTCinvestigating

   The issue has been resolved.

3. 7 februarie 2025 la 13:15 UTCinvestigating

   The issue as been resolved. If you are still facing any issues, please contact Spotfire Support at support.spotfire.com. Thank you.

4. 7 februarie 2025 la 15:43 UTCresolved

   This incident has been resolved.

1. 7 februarie 2025 la 08:12 UTCinvestigating

   We are currently investigating an issue where users are unable to see applications via the TCI GUI and API. Our team is actively working to identify the root cause and implement a fix as soon as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

2. 7 februarie 2025 la 10:41 UTCinvestigating

   Our team is actively investigating the issue, but we have not yet been able to implement a resolution. We are continuing to work on identifying the root cause and will provide further updates as soon as possible. Thank you for your patience and understanding. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

3. 7 februarie 2025 la 12:00 UTCresolved

   The issue impacting application visibility in the TCI GUI and API has been resolved. Users should now be able to see their applications as expected. Thank you for your patience while we worked to restore functionality. If you continue to experience any issues or if you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

1. 13 noiembrie 2024 la 12:43 UTCinvestigating

   We are aware of an ongoing issue affecting access to TIBCO Operated Control Plane subscriptions in the EU region. Our team has identified the root cause and is actively working on a long-term solution.

2. 13 noiembrie 2024 la 12:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 13 noiembrie 2024 la 12:45 UTCmonitoring

   We’ve applied a fix and we will continue to monitor the situation closely.

4. 13 noiembrie 2024 la 19:37 UTCresolved

   This incident has been resolved.

1. 4 octombrie 2024 la 21:46 UTCinvestigating

   Currently we are facing an issue where users cannot login to TIBCO Cloud.

2. 4 octombrie 2024 la 21:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 octombrie 2024 la 21:57 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 octombrie 2024 la 01:48 UTCresolved

   This incident has been resolved.

1. 4 martie 2024 la 18:06 UTCinvestigating

   The HTML landing page (cloud.tibco.com) has mismatched certificate name. There is no disruption to any applications or services. You can sign-in via either: - https://www.tibco.com/ and clicking at the TIBCO Cloud sign in link at the bottom of the page - https://select-region.cloud.tibco.com/?domain=cloud&mode=signin

2. 4 martie 2024 la 23:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 martie 2024 la 13:05 UTCresolved

   This incident has been resolved.

1. 21 noiembrie 2023 la 14:22 UTCinvestigating

   Currently we are facing an issue where access (i.e. login) to TIBCO Cloud in the AWS EU region is very slow.

2. 21 noiembrie 2023 la 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 noiembrie 2023 la 15:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 noiembrie 2023 la 16:24 UTCresolved

   This incident has been resolved.

1. 26 octombrie 2023 la 07:15 UTCinvestigating

   We are currently investigating this issue.

2. 26 octombrie 2023 la 13:19 UTCidentified

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. 26 octombrie 2023 la 15:48 UTCmonitoring

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. 26 octombrie 2023 la 17:47 UTCresolved

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

1. 7 septembrie 2023 la 15:56 UTCinvestigating

   Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Latency in Mashery V2/V3 API OAuth- Latency in creation of new Tokens Mashery Admin Dashboard might be slow TIBCO team is engaged and working on this with priority. We are scaling up the Mashery API stack as a mitigation measure and in parallel working on the root cause. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. 7 septembrie 2023 la 16:30 UTCidentified

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. 7 septembrie 2023 la 17:22 UTCmonitoring

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. 7 septembrie 2023 la 20:53 UTCresolved

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

1. 25 iulie 2023 la 19:23 UTCinvestigating

   Please be advised that Integration - Connect is experiencing an issue with slow performance in the user interface on Azure (US) for some customers. The TIBCO team is investigating this issue as a priority. While this is occurring, customers may see that the App status update is taking longer, Flow debug might timeout or take longer, and the Execution history update is slow. Scheduled and event-based Connect Apps will continue to run despite the App status. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

2. 26 iulie 2023 la 06:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 iulie 2023 la 11:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 iulie 2023 la 08:35 UTCresolved

   This incident has been resolved.

1. 30 iunie 2023 la 02:46 UTCinvestigating

   Users cannot login the TIBCO Cloud on the Azure region. We are currently investigating this issue, and update here soon once it's fixed.

2. 30 iunie 2023 la 03:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 iunie 2023 la 04:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 iunie 2023 la 04:22 UTCresolved

   This incident has been resolved.

1. 2 mai 2023 la 15:57 UTCinvestigating

   Please be advised that currently TIBCO Cloud™ API Management platform ECLS feature is experiencing service degradation with error "certificate has expired". Based on the available information at this time, we believe that following components are affected. Enriched Call Log Streaming (ECLS) (No service disruption) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. 2 mai 2023 la 17:45 UTCidentified

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. 2 mai 2023 la 18:03 UTCmonitoring

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. 2 mai 2023 la 18:04 UTCresolved

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

1. 28 aprilie 2023 la 16:57 UTCinvestigating

   Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Enriched Call Log Streaming (ECLS)- (No service disruption) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. 28 aprilie 2023 la 17:51 UTCidentified

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. 28 aprilie 2023 la 17:52 UTCmonitoring

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. 28 aprilie 2023 la 17:54 UTCresolved

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

1. 27 aprilie 2023 la 17:53 UTCinvestigating

   Please be advised that accessing organizations in AWS regions is not working. The TIBCO team is investigating this issue as a priority.

2. 27 aprilie 2023 la 18:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 aprilie 2023 la 18:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 aprilie 2023 la 18:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 aprilie 2023 la 18:51 UTCresolved

   This incident has been resolved.

1. 24 aprilie 2023 la 20:17 UTCinvestigating

   Please be advised that trial sign up for new users in both the AWS and Azure regions is not working. The TIBCO team is investigating this issue as a priority.

2. 24 aprilie 2023 la 20:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 aprilie 2023 la 21:09 UTCresolved

   This incident has been resolved.

1. 24 aprilie 2023 la 17:49 UTCinvestigating

   *.mashery.com certificate is set to expire on April 29, 2023, and we are in the process of renewing it. *.mashery cert is used by portals, mashery APIs, and MOM stack so we are conducting due diligence.  We don’t expect any service disruption during this process. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. 24 aprilie 2023 la 17:57 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 aprilie 2023 la 16:54 UTCidentified

   The *.mashery.com certificate has been renewed. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. 28 aprilie 2023 la 16:55 UTCmonitoring

   The *.mashery.com certificate has been renewed and we are monitoring it. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

5. 1 mai 2023 la 16:39 UTCresolved

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

1. 11 aprilie 2023 la 16:14 UTCinvestigating

   Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing ECLS service degradation. Based on the available information at this time, we believe that the following components are affected. Enriched Call Log Streaming (ECLS) - NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. 11 aprilie 2023 la 16:23 UTCidentified

   We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. 11 aprilie 2023 la 16:23 UTCmonitoring

   Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

4. 11 aprilie 2023 la 16:40 UTCresolved

   Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

1. 28 martie 2023 la 09:57 UTCinvestigating

   Please be advised that Integration - Connect is experiencing an issue with the Solution/App status update. The TIBCO team is investigating this issue as a priority. While this is occurring, customers may see that Solutions/Apps are in Starting or Preparing state. Scheduled and event-based Connect Apps/Solutions will continue to run without exceptions. If you would like to run the job manually, please run it in Debug or Set it to Scheduled.

2. 28 martie 2023 la 10:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 martie 2023 la 11:18 UTCresolved

   This incident has been resolved.

1. 20 martie 2023 la 17:40 UTCinvestigating

   Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing reporting service degradation. Based on the available information at this time, we believe that the following components are affected. Mashery Reporting APIs Enriched Call Log Export (ECLE) Admin Dashboard Reports There is NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

2. 20 martie 2023 la 23:50 UTCidentified

   We have identified the root cause of the issue As per the investigation, there are two milestones involved (1) fixing the current issue (2) historical data ingestion followed by rebuild We will provide the next update after 5 hours Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

3. 21 martie 2023 la 05:43 UTCidentified

   We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.

4. 21 martie 2023 la 08:12 UTCidentified

   We are continuing to work on the fix for this issue. We will update the status page as soon as fix implementation process completes.

5. 21 martie 2023 la 20:35 UTCidentified

   We are continuing to work on a fix for this issue.

6. 21 martie 2023 la 20:37 UTCidentified

   We are currently working on a storage upgrade as one of the plans of action to improve the resiliency of the stack. We will update the status at 10 am pst tomorrow

7. 22 martie 2023 la 18:05 UTCidentified

   The current task (fix) is still in progress and we started seeing some improvement and we expect to see full improvement when the task is completed. We will provide the next update tomorrow 10 am PST (3/23).

8. 23 martie 2023 la 20:58 UTCidentified

   Currently, the Task of storage upgrade is completed and we are working on historic data ingestion. We will update you as soon as the task is completed. Thanks

9. 24 martie 2023 la 18:35 UTCmonitoring

   Thanks for your patience on this. Based on the available information at this time, The task of storage upgrade is completed and the historic data ingestion has started and is in progress but it will take 7-10 days for completion. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

10. 24 martie 2023 la 18:36 UTCresolved

    Please note that the issue that caused degradation of TIBCO Cloud™ API Management reporting service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.