Istoricul incidentelor Tide

1. 14 iulie 2026 la 16:27 UTCinvestigating

   Datorită problemelor tehnice, aderarea la Tide ar putea dura mai mult decât de obicei. Trecem prin orice backlog cât de repede putem şi vă vom anunţa în aplicaţie dacă vă avem la bord. Ne cerem scuze pentru inconveniente, vă vom actualiza imediat ce vom obține acest fix. Pentru întrebări urgente, atingeți "Suport" în aplicația dumneavoastră sau email [email protected] și vă vom ajuta.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iulie 2026 la 16:40 UTCidentified

   We are currently experiencing an issue that is causing some online card payments to decline. We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges. Please check back here for updates as we work toward a fix. We appreciate your patience.

2. 2 iulie 2026 la 17:20 UTCresolved

   The issue affecting online card payments has now been resolved and you can continue making card payments normally. We apologize for any inconvenience caused and thank you for your patience.

1. 1 iulie 2026 la 15:32 UTCinvestigating

   We are currently experiencing an issue that is causing some online card payments to decline. We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges. Please check back here for updates as we work toward a fix. We appreciate your patience.

2. 1 iulie 2026 la 15:53 UTCresolved

   The issue affecting online card payments has now been resolved and you can continue making card payments normally. We apologize for any inconvenience caused and thank you for your patience.

1. 1 iulie 2026 la 10:15 UTCidentified

   We’re experiencing an issue with the balance shown for members at ATMs. To make sure you’re seeing the correct balance for your account, use your Tide app. We’re working on this to get it fixed, and will update you when this is resolved.

2. 1 iulie 2026 la 15:44 UTCresolved

   The issue affecting the balance shown for members at ATMs has now been resolved. Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support. We apologise for any inconvenience caused and thank you for your patience.

1. 30 iunie 2026 la 15:14 UTCidentified

   We’re experiencing issues with our Confirmation of Payee tool. We recommend making payments to new payees, once this is resolved. But, if you need to make a payment to a new payee, you’ll need to verify manually, tap: Proceed manually > approve the recipient. Just make sure you have entered the correct payee details. Payments to existing payees are going through as usual. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.

2. 30 iunie 2026 la 15:40 UTCresolved

   The issue has been resolved and you can now use the Confirmation of payee functionality. Thank you for your patience.

1. 27 iunie 2026 la 23:42 UTCinvestigating

   We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number. We thank you for your patience.

2. 27 iunie 2026 la 23:43 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 iunie 2026 la 07:02 UTCidentified

   A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days. If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.

4. 2 iulie 2026 la 12:14 UTCmonitoring

   We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version. We kindly ask you to contact our Member Support team for any further assistance.

5. 13 iulie 2026 la 07:18 UTCresolved

   We have confirmed that the implemented fix has effectively resolved the issue.

1. 14 iunie 2026 la 02:10 UTCinvestigating

   Some Outbound Faster Payments may be declined. We're looking into what's causing this and will keep you updated on this page. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app."

2. 14 iunie 2026 la 03:47 UTCinvestigating

   Some outbound payments were being declined, but are now going through normally. Thanks for giving us the time to resolve this.

3. 14 iunie 2026 la 03:47 UTCresolved

   This incident has been resolved.

1. 9 iunie 2026 la 14:06 UTCinvestigating

   We're facing a problem at the moment, where some members can't get through to us over chat or on the phone. We're looking into what's causing this and will update this page as soon as you can try to reach out. For urgent queries, email [email protected]. Apologies for the inconvenience.

2. 9 iunie 2026 la 14:37 UTCresolved

   This incident has been resolved.

1. 8 iunie 2026 la 08:37 UTCinvestigating

   We’re experiencing an issue with inbound payments - they're being queued and will go through with a slight delay. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

2. 8 iunie 2026 la 13:24 UTCresolved

   Inbound payments were slightly delayed, but are now going through normally. Thanks for giving us the time to resolve this.

1. 1 iunie 2026 la 15:47 UTCidentified

   We have mitigated an issue that briefly impacted a small number of card payments earlier today. While services are currently fully operational, our team is still working on a permanent fix for the root cause. You may experience minor, temporary disruptions in the meantime. We appreciate your patience as we finalize the resolution.

2. 4 iunie 2026 la 05:01 UTCresolved

   This incident has been resolved.

1. 31 mai 2026 la 22:27 UTCidentified

   We're experiencing an issue with adding Money via Cards or Digital wallets. We had to temporarily disable it until Monday morning. If you have any questions, tap 'Support' in the app.

2. 1 iunie 2026 la 06:47 UTCresolved

   Adding Money via Cards or Digital wallet is available again Thanks for your patience, and we’re sorry for any disruption this caused. Tap ‘Support’ in the app if you have questions or need assistance.

1. 17 mai 2026 la 13:09 UTCinvestigating

   Some members can’t log in to Tide on the web. We’re fixing this - please check back here for further updates. For urgent queries, tap ‘Support’ in the app or email [email protected]. We apologise for the inconvenience.

2. 17 mai 2026 la 14:31 UTCresolved

   A fixed app version will be available tomorrow, Monday.

1. 15 mai 2026 la 12:14 UTCinvestigating

   We’re experiencing interruptions in our services, including card payments and ATM withdrawals. We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience. Please don't reattempt transfers or transactions. You may also be temporarily unable to withdraw cash using your Tide card and Expense cards. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.

2. 15 mai 2026 la 12:30 UTCresolved

   Issue Resolved: Card payments and ATM Withdrawals We've fixed the issue affecting card payments and ATM withdrawals. All services are working as expected, and queued payments are now going through. If you have any queries, tap 'Support' in the app.

1. 11 mai 2026 la 14:24 UTCinvestigating

   Some card payments may fail even if funds are available. We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. If your transaction is declined, you can retry making it with your physical card. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

2. 11 mai 2026 la 15:38 UTCresolved

   Card payments issue: resolved Details: Card transactions are now going through as usual. Thank you for your patience while we fixed this. We apologise for any inconvenience.

1. 5 mai 2026 la 09:54 UTCinvestigating

   We experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-5 May. We’re resolving this as fast as possible and will update this page as soon as we have further information. If you require this data sooner, you can disconnect the automatic sync and manually export it as a CSV file from Tide and upload it directly to Xero. For immediate assistance, please email [email protected] or use the 'Support' feature within your app.

2. 6 mai 2026 la 17:21 UTCresolved

   We’ve experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-6 May. We’ve fixed this Your existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero: App: Admin > All Actions > Accounting integrations Web: Tools & Services > Accounting integrations If you need further assistance, please email [email protected] or use the 'Support' feature within your app.

1. 5 mai 2026 la 08:49 UTCinvestigating

   We’re experiencing an issue that may cause delays in subscribing to Tide Accounting. If you have already subscribed, some of your transactions or reports may not be updating immediately. We’re resolving this as fast as possible and will update this page when you can log in again. For urgent help, email [email protected] or tap ‘Support’ in your app – we’ll be there.

2. 8 mai 2026 la 16:13 UTCresolved

   This issue is now resolved. If earlier you had issues with: Your subscription being activated - you should be able to access accounting features now Incorrect reports - please regenerate them and let us know if you need any further assistance Updates on categories/VAT reflected - these should be updating now as usual Thank you for your patience while we were working on resolving this. If you still need assistance, please tap ‘Support’ in your app – we’ll be there to help.

1. 1 mai 2026 la 10:06 UTCidentified

   We're experiencing an issue that may prevent your account balance from updating in a timely manner. If your balance is not updating immediately, please don't repeat any payments for the time being. For urgent balance queries, tap 'Support' in your app.

2. 4 mai 2026 la 11:30 UTCresolved

   This incident has been resolved.

1. 30 aprilie 2026 la 09:32 UTCinvestigating

   Your displayed Merchant account balance may not currently be reflecting recents payments. Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved. We're working to fix this quickly - in the meantime, we're sorry for any inconvenience. If your balance is not updating, please don’t repeat any payments for the time being. If you need urgent help regarding your balance, please tap ‘Support’ in the app.

2. 30 aprilie 2026 la 09:48 UTCresolved

   This incident has been resolved.

1. 27 aprilie 2026 la 12:01 UTCinvestigating

   Some card payments may fail even if funds are available. You can retry declined transactions. ATM withdrawals are also affected. Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.

2. 29 aprilie 2026 la 08:34 UTCidentified

   Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again. Thanks for your patience, and we’re sorry for any inconvenience caused.

3. 4 mai 2026 la 12:24 UTCidentified

   Card payments and ATM withdrawals are now going through normally. You can retry any previously declined payments. Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details. Once again, thank you for your patience.

4. 11 mai 2026 la 14:32 UTCresolved

   This incident has been resolved.

1. 27 aprilie 2026 la 08:38 UTCinvestigating

   Some members may not be able to make outbound payments or internal transfers between their accounts at the moment. We’re already on it and we'll let you know when we've resolved the issue. Thank you for your patience. Tap ‘Support’ in the app if you have any questions.

2. 27 aprilie 2026 la 13:35 UTCresolved

   Payments are back to normal An earlier issue caused some outbound payments and internal transfers to fail, but we've fixed this. Any failed payments should be retried - they'll now process successfully. If you need help with anything, tap ‘Support’ in the app.