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    Istoricul incidentelor Tidio

    47 incidente Tidio înregistrate începând din august 2020, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Issues with ticketing (emails)

    A început 1 iulie 2026 la 07:02 UTC · 6h 6m

    OutageIncident major
    Componente afectate
    Ticketing System
    1. 1 iulie 2026 la 07:02 UTCinvestigating

      We are currently investigating this issue.

    2. 1 iulie 2026 la 09:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 iulie 2026 la 09:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 1 iulie 2026 la 13:07 UTCresolved

      This incident has been resolved.

    Outage of Meta business products

    A început 12 iunie 2026 la 14:45 UTC · 3h 41m

    OutageIncident major
    Componente afectate
    Web & Desktop application
    1. 12 iunie 2026 la 14:45 UTCidentified

      Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

    2. 12 iunie 2026 la 18:26 UTCresolved

      Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

    Connectivity issues with Meta integrations

    A început 4 iunie 2026 la 15:09 UTC · 4d 15h

    Pending
    Componente afectate
    Web & Desktop application
    1. 4 iunie 2026 la 15:09 UTCinvestigating

      We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

    2. 4 iunie 2026 la 16:20 UTCidentified

      We’ve identified the problem, and our developers are working on a solution.

    3. 4 iunie 2026 la 19:11 UTCidentified

      We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

    4. 4 iunie 2026 la 22:34 UTCidentified

      We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    5. 5 iunie 2026 la 18:19 UTCidentified

      We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    6. 5 iunie 2026 la 22:27 UTCidentified

      We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

    7. 6 iunie 2026 la 22:11 UTCidentified

      We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

    8. 9 iunie 2026 la 06:17 UTCresolved

      This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

    Connectivity issues for some users

    A început 17 aprilie 2026 la 16:07 UTC · 5h 34m

    IssuesIncident minor
    Componente afectate
    Web & Desktop applicationAgent Dashboard
    1. 17 aprilie 2026 la 16:07 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 17 aprilie 2026 la 19:22 UTCinvestigating

      A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

    3. 17 aprilie 2026 la 21:41 UTCresolved

      Everything is back up and running. Thank you for your patience

    Degraded performance for some users

    A început 9 aprilie 2026 la 14:35 UTC · 2h 8m

    IssuesIncident minor
    Componente afectate
    APIWeb & Desktop application
    1. 9 aprilie 2026 la 14:35 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 9 aprilie 2026 la 15:22 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it.

    3. 9 aprilie 2026 la 16:43 UTCresolved

      This incident has been resolved, services are fully operational.

    Connectivity issues for some users

    A început 15 ianuarie 2026 la 07:18 UTC · 29m

    OutageIncident major
    Componente afectate
    APIAgent Dashboard
    1. 15 ianuarie 2026 la 07:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 15 ianuarie 2026 la 07:47 UTCresolved

      Everything is back up and running. Thank you for your patience

    Connectivity issues for some users

    A început 5 decembrie 2025 la 09:05 UTC · 3h 41m

    OutageIncident major
    Componente afectate
    WebSocketChat widgetAgent Dashboard
    1. 5 decembrie 2025 la 09:05 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 decembrie 2025 la 09:25 UTCmonitoring

      The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

    3. 5 decembrie 2025 la 09:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 5 decembrie 2025 la 12:46 UTCresolved

      Everything is back up and running.

    Connectivity issues for some users

    A început 18 noiembrie 2025 la 11:38 UTC · 8h 25m

    Pending
    Componente afectate
    FlowsAPIWebSocketTicketing SystemWeb & Desktop applicationLyro AIChat widgetAgent Dashboard
    1. 18 noiembrie 2025 la 11:38 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 18 noiembrie 2025 la 11:59 UTCidentified

      The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

    3. 18 noiembrie 2025 la 14:36 UTCmonitoring

      The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

    4. 18 noiembrie 2025 la 17:00 UTCmonitoring

      We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

    5. 18 noiembrie 2025 la 20:04 UTCresolved

      This incident is now resolved. Thank you for your patience and understanding.

    Help Desk issues - difficulties in sending tickets

    A început 14 mai 2025 la 19:30 UTC · 2h 41m

    OutageIncident major
    Componente afectate
    API
    1. 14 mai 2025 la 19:30 UTCinvestigating

      We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

    2. 14 mai 2025 la 19:32 UTCidentified

      We've identified the issue with one of the 3rd party services. We're working on this as we speak.

    3. 14 mai 2025 la 20:16 UTCidentified

      The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

    4. 14 mai 2025 la 22:09 UTCmonitoring

      A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

    5. 14 mai 2025 la 22:11 UTCresolved

      The affected component is now operational. Thank you.

    Connectivity issues for some users

    A început 26 august 2024 la 10:44 UTC · 3h 12m

    OutageIncident major
    Componente afectate
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 august 2024 la 10:44 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 august 2024 la 13:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 august 2024 la 13:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    A început 26 august 2024 la 07:17 UTC · 1h 48m

    OutageIncident major
    Componente afectate
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 august 2024 la 07:17 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 august 2024 la 09:05 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    A început 7 ianuarie 2024 la 20:46 UTC · 3h 48m

    IssuesIncident minor
    Componente afectate
    Web & Desktop application
    1. 7 ianuarie 2024 la 20:46 UTCidentified

      We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

    2. 7 ianuarie 2024 la 23:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 ianuarie 2024 la 00:34 UTCresolved

      This incident has been resolved.

    Issues with Emails sent via Tidio

    A început 23 octombrie 2023 la 11:34 UTC · 1h 22m

    OutageIncident major
    Componente afectate
    Web & Desktop application
    1. 23 octombrie 2023 la 11:34 UTCinvestigating

      We're currently investigating problems with sending Emails via Tidio.

    2. 23 octombrie 2023 la 12:56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 23 octombrie 2023 la 12:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    A început 5 noiembrie 2022 la 21:27 UTC · 55m

    OutageIncident major
    Componente afectate
    Web & Desktop application
    1. 5 noiembrie 2022 la 21:27 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 noiembrie 2022 la 22:16 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

    3. 5 noiembrie 2022 la 22:23 UTCresolved

      Everything is back up and running. Thank you for your patience.

    Connectivity issues for some users

    A început 24 octombrie 2022 la 14:17 UTC · 55m

    IssuesIncident minor
    Componente afectate
    Web & Desktop application
    1. 24 octombrie 2022 la 14:17 UTCidentified

      We are currently experiencing a connectivity issue. Our developers have already identified the cause, and it should take 1-2 hours to fix. We're extremely sorry about the inconvenience!

    2. 24 octombrie 2022 la 14:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 octombrie 2022 la 15:12 UTCresolved

      This incident has been resolved.

    Connectivity issues in the chat admin panel

    A început 24 octombrie 2022 la 10:47 UTC · 1h 22m

    IssuesIncident minor
    Componente afectate
    APIWeb & Desktop application
    1. 24 octombrie 2022 la 10:47 UTCinvestigating

      We're investigating a connectivity problem with new conversations in the chat admin panel.

    2. 24 octombrie 2022 la 12:09 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    A început 20 august 2022 la 13:44 UTC · 33m

    OutageIncident major
    Componente afectate
    Web & Desktop applicationChat widget
    1. 20 august 2022 la 13:44 UTCidentified

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 august 2022 la 14:17 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    A început 17 august 2022 la 11:01 UTC · 7h 37m

    IssuesIncident minor
    Componente afectate
    WebSocketWeb & Desktop application
    1. 17 august 2022 la 11:01 UTCinvestigating

      We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

    2. 17 august 2022 la 15:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 august 2022 la 18:38 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    A început 3 august 2022 la 16:18 UTC · 26m

    OutageIncident critic
    Componente afectate
    API
    1. 3 august 2022 la 16:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 3 august 2022 la 16:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 august 2022 la 16:44 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    A început 20 iulie 2022 la 15:39 UTC · 59m

    OutageIncident critic
    Componente afectate
    API
    1. 20 iulie 2022 la 15:39 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 iulie 2022 la 16:38 UTCresolved

      This incident has been resolved.