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    Istoricul incidentelor Totango

    50 incidente Totango înregistrate începând din mai 2023, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Account and Segment Experiencing High Load Times

    A început 25 februarie 2026 la 19:20 UTC · 3h 14m

    IssuesIncident minor
    Componente afectate
    Totango Web Application
    1. 25 februarie 2026 la 19:20 UTCinvestigating

      We are currently investigating the issue with high load times in Accounts and Segments

    2. 25 februarie 2026 la 19:21 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 februarie 2026 la 19:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 februarie 2026 la 21:35 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 25 februarie 2026 la 22:34 UTCresolved

      This incident has been resolved.

    Totango Performance Issues

    A început 9 decembrie 2025 la 16:25 UTC · 2h 18m

    IssuesIncident minor
    Componente afectate
    Totango Web Application
    1. 9 decembrie 2025 la 16:25 UTCinvestigating

      We are currently investigating this issue.

    2. 9 decembrie 2025 la 17:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 decembrie 2025 la 17:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 decembrie 2025 la 18:43 UTCresolved

      This incident has been resolved.

    Application not loading

    A început 20 octombrie 2025 la 09:45 UTC · 5h 22m

    Pending
    Componente afectate
    Totango Web Application
    1. 20 octombrie 2025 la 09:45 UTCmonitoring

      Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.

    2. 20 octombrie 2025 la 15:07 UTCresolved

      This incident has been resolved.

    AI CSM Chatbot Blocking Visibility

    A început 1 august 2025 la 14:46 UTC · 3h 0m

    Pending
    Componente afectate
    Totango Web Application
    1. 1 august 2025 la 14:46 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 1 august 2025 la 16:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 august 2025 la 17:46 UTCresolved

      This incident has been resolved.

    Degraded Performance issues

    A început 22 iulie 2025 la 09:23 UTC · 2h 21m

    OutageIncident major
    Componente afectate
    Totango Web Application
    1. 22 iulie 2025 la 09:23 UTCinvestigating

      We are currently investigating this issue.

    2. 22 iulie 2025 la 09:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 iulie 2025 la 11:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 iulie 2025 la 11:44 UTCresolved

      This incident has been resolved.

    Degraded Performance issues

    A început 21 iulie 2025 la 22:01 UTC · 4h 44m

    OutageIncident major
    Componente afectate
    Totango Web Application
    1. 21 iulie 2025 la 22:01 UTCinvestigating

      We are currently investigating this issue.

    2. 22 iulie 2025 la 02:45 UTCresolved

      This incident has been resolved.

    Application not loading

    A început 21 iulie 2025 la 19:11 UTC · 1h 28m

    OutageIncident major
    Componente afectate
    Totango Web Application
    1. 21 iulie 2025 la 19:11 UTCinvestigating

      We are currently investigating this issue

    2. 21 iulie 2025 la 20:38 UTCresolved

      This incident has been resolved.

    Login and degraded performance issues

    A început 10 iunie 2025 la 10:53 UTC · 2h 30m

    IssuesIncident minor
    Componente afectate
    Totango Web Application
    1. 10 iunie 2025 la 10:53 UTCinvestigating

      We are currently investigating this issue.

    2. 10 iunie 2025 la 11:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 iunie 2025 la 13:23 UTCresolved

      This incident has been resolved.

    SuccessPlays are queued

    A început 6 mai 2025 la 16:25 UTC · 17h 41m

    IssuesIncident minor
    Componente afectate
    Tasks and SuccessPlays
    1. 6 mai 2025 la 16:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 7 mai 2025 la 10:06 UTCresolved

      This incident has been resolved.

    Integrations Delay

    A început 29 aprilie 2025 la 20:04 UTC · 1h 49m

    IssuesIncident minor
    Componente afectate
    Data Processing Pipelines
    1. 29 aprilie 2025 la 20:04 UTCinvestigating

      We are currently investigating an issue with Customer Data Hub Processing Delays

    2. 29 aprilie 2025 la 20:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29 aprilie 2025 la 20:25 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 29 aprilie 2025 la 21:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 29 aprilie 2025 la 21:53 UTCresolved

      This incident has been resolved.

    Slower-than-usual processing of updates

    A început 3 martie 2025 la 14:32 UTC · 3h 13m

    IssuesIncident minor
    Componente afectate
    Data Processing Pipelines
    1. 3 martie 2025 la 14:32 UTCinvestigating

      We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.

    2. 3 martie 2025 la 17:44 UTCresolved

      This incident has been resolved.

    Integration issues

    A început 3 decembrie 2024 la 16:29 UTC · 14m

    Pending
    Componente afectate
    Data Processing PipelinesSalesforce Connector
    1. 3 decembrie 2024 la 16:29 UTCinvestigating

      We are currently investigating this issue.

    2. 3 decembrie 2024 la 16:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 3 decembrie 2024 la 16:43 UTCresolved

      This incident has been resolved.

    Collection Creation Issue

    A început 11 noiembrie 2024 la 15:24 UTC · 14h 21m

    IssuesIncident minor
    Componente afectate
    Totango Web Application
    1. 11 noiembrie 2024 la 15:24 UTCinvestigating

      We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this

    2. 11 noiembrie 2024 la 16:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 noiembrie 2024 la 16:48 UTCmonitoring

      This incident has been resolved.

    4. 12 noiembrie 2024 la 05:45 UTCresolved

      This incident has been resolved.

    Campaign email HTML issue

    A început 5 noiembrie 2024 la 18:50 UTC · 2h 52m

    IssuesIncident minor
    Componente afectate
    Campaigns
    1. 5 noiembrie 2024 la 18:50 UTCinvestigating

      HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.

    2. 5 noiembrie 2024 la 21:42 UTCresolved

      This incident has been resolved.

    Issues identified in Campaign sender signature and bulk attribute updates

    A început 4 noiembrie 2024 la 17:00 UTC · 6h 11m

    IssuesIncident minor
    Componente afectate
    Totango Web ApplicationCampaigns
    1. 4 noiembrie 2024 la 17:00 UTCidentified

      1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action

    2. 4 noiembrie 2024 la 17:40 UTCidentified

      A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated

    3. 4 noiembrie 2024 la 23:11 UTCresolved

      This incident has been resolved.

    General tab under Global Settings will not load

    A început 27 octombrie 2024 la 15:28 UTC · 21h 20m

    IssuesIncident minor
    Componente afectate
    Totango Web Application
    1. 27 octombrie 2024 la 15:28 UTCinvestigating

      We are currently investigating this issue.

    2. 28 octombrie 2024 la 08:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 octombrie 2024 la 09:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 octombrie 2024 la 12:47 UTCresolved

      This incident has been resolved.

    Issue with Outlook's Touchpoint Connect

    A început 27 octombrie 2024 la 14:27 UTC · 26m

    OutageIncident major
    Componente afectate
    Email to Touchpoints
    1. 27 octombrie 2024 la 14:27 UTCinvestigating

      We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.

    2. 27 octombrie 2024 la 14:52 UTCresolved

      The issue has been resolved.

    Login and degraded performance issues

    A început 14 octombrie 2024 la 14:43 UTC · 18h 17m

    OutageIncident major
    Componente afectate
    Totango Web Application
    1. 14 octombrie 2024 la 14:43 UTCinvestigating

      We are currently investigating this issue.

    2. 14 octombrie 2024 la 18:31 UTCidentified

      An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution.

    3. 15 octombrie 2024 la 09:00 UTCresolved

      This incident has been resolved.

    Issue identified in the Email-to-Touchpoint feature

    A început 10 octombrie 2024 la 17:10 UTC · 14h 35m

    IssuesIncident minor
    Componente afectate
    Email to Touchpoints
    1. 10 octombrie 2024 la 17:10 UTCinvestigating

      We are currently investigating this issue.

    2. 10 octombrie 2024 la 19:12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 octombrie 2024 la 07:45 UTCresolved

      This incident has been resolved.

    Application not loading

    A început 30 septembrie 2024 la 15:57 UTC · 18h 53m

    OutageIncident major
    Componente afectate
    Totango Web Application
    1. 30 septembrie 2024 la 15:57 UTCinvestigating

      We are currently investigating this issue

    2. 30 septembrie 2024 la 16:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 octombrie 2024 la 10:50 UTCresolved

      This incident has been resolved.