Istoricul incidentelor Trustpilot

1. 30 septembrie 2026 la 18:04 UTCinvestigating

   Unii utilizatori au probleme cu accesarea aplicației noastre de afaceri în acest moment. Trustpilot este conștient de această problemă și lucrează pentru a o rezolva urgent. Ne cerem scuze pentru neplăceri.

2. 30 septembrie 2026 la 20:29 UTCidentified

   Am identificat o problemă cu https://business.trustpilot.com/. Pentru moment, utilizatorii pot accesa subdomenii specifice, cum ar fi: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

3. 30 septembrie 2026 la 21:23 UTCresolved

   Acest incident este acum rezolvat şi totul funcţionează conform aşteptărilor

Traducere automată din actualizarea oficială a incidentului.

1. 16 septembrie 2026 la 12:46 UTCinvestigating

   Clientii care utilizeaza comentarii produs widget-uri cu schimbul de recenzii nu pot fi afișate recenzii așa cum se așteaptă.

2. 16 septembrie 2026 la 13:01 UTCidentified

   Un upgrade la unul bazele noastre de date nu a mers la fel de lin cum se aștepta. În prezent lucrăm să-l recuperăm şi să fugim cum trebuie.

3. 16 septembrie 2026 la 16:26 UTCidentified

   Nu am putut atenua problema la niveluri acceptabile fără ca aceasta să ducă la degradarea serviciilor. O privire mai atentă va fi necesară mâine pentru a rezolva acest incident. Clientii care utilizeaza comentarii de produs widget-uri cu revizuire de partajare (clientii afectate) ar vedea că sunt încă de lucru și showcasing propriile comentarii ale produsului. Numai recenziile comune nu vor fi vizibile.

4. 17 septembrie 2026 la 08:43 UTCmonitoring

   Nu credem că problema a fost rezolvată și că widget-uri de revizuire a produsului cu partajarea de revizuire ar trebui să fie de lucru așa cum se așteaptă. Vom continua să monitorizăm pentru câteva ore, pentru orice eventualitate.

5. 17 septembrie 2026 la 10:47 UTCresolved

   După ce am monitorizat această caracteristică de ceva timp, credem că acest incident este acum rezolvat şi totul funcţionează conform aşteptărilor

Traducere automată din actualizarea oficială a incidentului.

1. 24 martie 2026 la 21:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 24 martie 2026 la 21:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 24 martie 2026 la 22:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 martie 2026 la 23:43 UTCresolved

   This incident has been resolved.

1. 24 martie 2026 la 13:00 UTCinvestigating

   We are currently investigating this issue.

2. 24 martie 2026 la 13:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 martie 2026 la 14:29 UTCresolved

   This incident has been resolved.

1. 14 noiembrie 2025 la 07:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 14 noiembrie 2025 la 07:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 noiembrie 2025 la 08:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 noiembrie 2025 la 09:22 UTCresolved

   This incident has been resolved.

1. 10 noiembrie 2025 la 02:55 UTCinvestigating

   This incident has been resolved.

2. 10 noiembrie 2025 la 05:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 noiembrie 2025 la 05:43 UTCresolved

   This incident has been resolved.

1. 17 iunie 2025 la 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 17 iunie 2025 la 13:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 18 iunie 2025 la 09:20 UTCresolved

   All systems continue to operate as expected.

1. 12 iunie 2025 la 18:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 12 iunie 2025 la 19:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 12 iunie 2025 la 20:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 13 iunie 2025 la 06:02 UTCresolved

   This incident has been resolved.

1. 12 iunie 2025 la 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 12 iunie 2025 la 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 12 iunie 2025 la 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 12 iunie 2025 la 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 12 iunie 2025 la 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 30 mai 2025 la 13:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 30 mai 2025 la 13:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 mai 2025 la 14:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 mai 2025 la 14:19 UTCresolved

   This incident has been resolved.

1. 16 mai 2025 la 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 16 mai 2025 la 12:23 UTCresolved

   This incident has been resolved.

1. 3 aprilie 2025 la 08:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 3 aprilie 2025 la 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 3 aprilie 2025 la 13:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 3 aprilie 2025 la 13:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 4 aprilie 2025 la 08:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 7 aprilie 2025 la 07:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 8 aprilie 2025 la 07:44 UTCresolved

   This incident has been resolved.

1. 3 aprilie 2025 la 08:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 27 martie 2025 la 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 27 martie 2025 la 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 27 martie 2025 la 13:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 martie 2025 la 13:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 martie 2025 la 14:50 UTCresolved

   This incident has been resolved.

1. 14 martie 2025 la 16:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 14 martie 2025 la 19:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 martie 2025 la 22:28 UTCresolved

   This incident has been resolved.

1. 11 martie 2025 la 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 11 martie 2025 la 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 martie 2025 la 13:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 martie 2025 la 13:57 UTCresolved

   The fix has now been confirmed.

1. 29 ianuarie 2025 la 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 29 ianuarie 2025 la 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 29 ianuarie 2025 la 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 29 ianuarie 2025 la 16:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 28 ianuarie 2025 la 15:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 28 ianuarie 2025 la 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 ianuarie 2025 la 16:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 28 ianuarie 2025 la 16:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 28 ianuarie 2025 la 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 28 ianuarie 2025 la 16:32 UTCresolved

   This incident has been resolved.

1. 28 noiembrie 2024 la 15:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 28 noiembrie 2024 la 16:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 noiembrie 2024 la 17:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28 noiembrie 2024 la 17:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 3 decembrie 2024 la 05:56 UTCresolved

   This incident has been resolved.

1. 25 octombrie 2024 la 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 25 octombrie 2024 la 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 octombrie 2024 la 13:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 25 octombrie 2024 la 16:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.