Istoricul incidentelor Udemy

1. 8 septembrie 2026 la 18:46 UTCinvestigating

   Investigăm în prezent o problemă care afectează procesarea plăţilor pe Udemy. Unii utilizatori pot experimenta erori sau eșecuri atunci când încearcă să completeze o achiziție. Echipa noastră de ingineri a identificat problema şi lucrează activ la o rezoluţie. Vom furniza actualizări pe măsură ce acestea devin disponibile. Impactul: Clienții care încearcă să verifice sau să facă o achiziție pot întâmpina erori. Starea: Investigarea echipe de inginerie sunt angajate. Ne cerem scuze pentru deranj şi apreciem răbdarea ta. Dacă aveți nevoie de asistență imediată, vă rugăm să contactați echipa noastră de sprijin. Septembrie 8, 2026

2. 8 septembrie 2026 la 19:08 UTCidentified

   Am identificat cauza principală a erorilor de procesare a plăților care afectează în prezent verificarea planurilor Udemy și Udemy Business Team. Echipele noastre de ingineri şi de infrastructură lucrează activ la implementarea unui fix. Impact: Clienții care încearcă să completeze achizițiile, să se înscrie în abonamente sau să adauge locuri Team Plan pot continua să experimenteze erori sau timeout-uri în timpul checkout-ului. Următor Actualizare: Vom oferi o altă actualizare în 30 de minute, sau mai devreme dacă serviciul este restabilit. Ne cerem scuze pentru întrerupere şi vă apreciem răbdarea. 8 septembrie 2026

3. 8 septembrie 2026 la 19:25 UTCmonitoring

   Am aplicat un fix suplimentar pentru problema care afectează procesarea plăților pe planurile Udemy și Udemy Business Team și monitorizăm activ pentru a confirma recuperarea completă. Unii utilizatori pot încă experimenta erori ocazionale la checkout. Dacă se întâmplă acest lucru, vă rugăm să încercați din nou în câteva minute. Următor Actualizare: În 30 de minute, sau mai devreme, după ce rezoluția completă este confirmată. Îţi apreciem răbdarea şi ne cerem scuze pentru neplăceri. 8 septembrie 2026

4. 8 septembrie 2026 la 19:47 UTCresolved

   Problema care afectează procesarea plăţilor în planurile Udemy şi Udemy Business Team a fost rezolvată. Verificarea și procesarea plăților funcționează în mod normal. Dacă ați întâlnit anterior o eroare în timpul checkout, vă rugăm să încercați din nou achiziția. Dacă continuați să experimentați orice probleme, vă rugăm să contactați echipa noastră de sprijin pentru asistență. Ne cerem sincer scuze pentru deranj şi vă mulţumim pentru răbdare. Septembrie 8, 2026

Traducere automată din actualizarea oficială a incidentului.

1. 3 septembrie 2026 la 19:56 UTCinvestigating

   Ne-am redus în jos o cauză probabilă a problemelor de conectare SSO și sunt rularea înapoi o versiune recentă ca o acțiune corectivă. Suntem de monitorizare îndeaproape și va oferi o actualizare în scurt timp.

2. 3 septembrie 2026 la 20:03 UTCmonitoring

   Am lansat recenta versiune care a cauzat probleme de conectare SSO, și vedem erori de conectare revenind la niveluri normale. Continuăm să monitorizăm îndeaproape pentru a confirma că problema este pe deplin rezolvată.

3. 3 septembrie 2026 la 20:14 UTCresolved

   Lansarea recentă care cauzează probleme de conectare SSO a fost rulat înapoi, iar funcționalitatea de conectare a revenit la normal. Acest incident este acum rezolvat. Ne cerem scuze pentru orice neplăceri cauzate.

Traducere automată din actualizarea oficială a incidentului.

1. 23 august 2026 la 17:03 UTCinvestigating

   Investigăm rapoarte că unii utilizatori nu se pot conecta la Udemy. Echipa noastră de inginerie lucrează activ la un fix. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile.

2. 24 august 2026 la 00:18 UTCinvestigating

   Investigăm în prezent rapoarte ale utilizatorilor care se confruntă cu o eroare de aplicare ("excepție client-side") atunci când se încarcă pagina de conectare web Udemy. Context: Udemy Mobile App (iOS și Android) este complet operațională și nu este afectată de această problemă. Învățătorii și instructorii cu impact sunt sfătuiți să se autentifice prin aplicația mobilă în timp ce lucrăm la un fix pentru accesul pe web. Lucrăm activ cu ingineria pentru a rezolva acest lucru cât mai repede posibil. Vom continua să postăm actualizări în următoarea oră sau de îndată ce vor fi disponibile noi informații.

3. 24 august 2026 la 00:51 UTCidentified

   Site-ul nostru se confruntă în prezent cu o problemă de stabilitate Acest lucru poate avea impact asupra cursanților Udemy.com accesând platforma prin intermediul browserelor web desktop. Simptomele sunt eşecuri de conectare şi erori de aplicare în partea clientului atunci când încearcă să acceseze site-ul pe browserele desktop (Chrome, Firefox, Brave). Lucru recomandat: Experienţa mobilă nu este afectată. Puteți continua să accesați cursurile utilizând Udemy Mobile App sau un browser web mobil în timp ce lucrăm la o rezoluție. Echipa noastra a identificat cauza principala si un fix este în prezent în revizuire. Vom oferi o actualizare suplimentară în următoarea oră. Pentru actualizări de stare live, vă rugăm să vă abonați la pagina noastră de stare. Îţi apreciem răbdarea.

4. 24 august 2026 la 01:26 UTCresolved

   Echipa noastră de ingineri a rezolvat problema care afectează elevii înregistraţi pe Udemy.com. Utilizatorii experimentau erori de aplicare pe pagina principală și pagina mea de învățare atunci când accesau site-ul prin intermediul browserelor web desktop. A fost implementată pe deplin o soluţie şi problema nu mai are loc. Nu este necesară nicio acţiune din partea ta. Ne cerem scuze pentru întrerupere şi vă mulţumim pentru răbdare.

Traducere automată din actualizarea oficială a incidentului.

1. 5 august 2026 la 07:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5 august 2026 la 07:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 august 2026 la 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 august 2026 la 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24 iunie 2026 la 18:46 UTCidentified

   Suntem în prezent conştienţi de o problemă în care unele uploaduri video pot experimenta perioade extinse de procesare. Videoclipurile încărcate pot rămâne într-o stare de "procedură" mai lungă decât era de așteptat. Cine este afectat: Instructorii încarcă conținutul video pe platformă.

2. 24 iunie 2026 la 18:56 UTCidentified

   Suntem în prezent conștienți de o problemă în care unele upload-uri media pot experimenta perioade extinse de procesare. Mass-media încărcată, inclusiv videoclipuri și imagini, poate rămâne într-o stare de procesare mai lungă decât era de așteptat.

3. 24 iunie 2026 la 22:28 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 27 mai 2026 la 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27 mai 2026 la 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15 mai 2026 la 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15 mai 2026 la 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 mai 2026 la 20:15 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 la 01:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8 mai 2026 la 01:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 mai 2026 la 02:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8 mai 2026 la 03:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8 mai 2026 la 06:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8 mai 2026 la 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8 mai 2026 la 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8 mai 2026 la 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5 mai 2026 la 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5 mai 2026 la 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 mai 2026 la 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 mai 2026 la 19:31 UTCresolved

   This incident has been resolved.

1. 20 aprilie 2026 la 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20 aprilie 2026 la 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 aprilie 2026 la 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20 aprilie 2026 la 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16 aprilie 2026 la 01:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16 aprilie 2026 la 01:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16 aprilie 2026 la 01:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13 aprilie 2026 la 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13 aprilie 2026 la 15:09 UTCresolved

   This incident has been resolved.

1. 12 aprilie 2026 la 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13 aprilie 2026 la 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 aprilie 2026 la 16:27 UTCresolved

   This incident has been resolved.

1. 9 aprilie 2026 la 09:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9 aprilie 2026 la 09:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9 aprilie 2026 la 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6 aprilie 2026 la 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6 aprilie 2026 la 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6 aprilie 2026 la 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6 aprilie 2026 la 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 aprilie 2026 la 22:53 UTCresolved

   This incident has been resolved.

1. 30 martie 2026 la 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30 martie 2026 la 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 martie 2026 la 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 aprilie 2026 la 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2 aprilie 2026 la 18:19 UTCresolved

   This incident has been resolved.

1. 20 martie 2026 la 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20 martie 2026 la 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 martie 2026 la 17:00 UTCresolved

   This incident has been resolved.

1. 12 martie 2026 la 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12 martie 2026 la 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12 martie 2026 la 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11 martie 2026 la 02:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11 martie 2026 la 02:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11 martie 2026 la 08:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12 martie 2026 la 02:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5 martie 2026 la 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5 martie 2026 la 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5 martie 2026 la 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.