Istoricul incidentelor Uphold

1. 19 octombrie 2026 la 19:10 UTCinvestigating

   Investigăm în prezent o întrerupere a serviciilor care afectează tranzacţiile cu carduri pentru deţinătorii de carduri Uphold. Această problemă este cauzată de o creștere a autorizațiilor eșuate la un procesor de carduri terț. Echipele investighează în mod activ cauza în colaborare cu echipa noastră de inginerie. Prin urmare, unele tranzacții cu carduri pot fi refuzate la punctul de vânzare. Vă recomandăm utilizarea unei metode alternative de plată, dacă este posibil, în timp ce lucrăm pentru a rezolva acest lucru. Vom continua să monitorizăm îndeaproape situația și să oferim actualizări pe măsură ce acestea devin disponibile. Ne cerem scuze pentru orice neplăceri şi apreciem înţelegerea ta.

2. 19 octombrie 2026 la 22:01 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 16 septembrie 2026 la 16:36 UTCidentified

   Suntem conștienți de un incident în curs cu Google Pay API - https://pay.google.com/status/. Depozitele prin această metodă nu sunt disponibile în acest moment. Sistemul nostru se va recupera automat odată ce incidentul lor este rezolvat. Monitorizăm în mod activ situația și vom furniza actualizări pe măsură ce acestea devin disponibile. Ne cerem scuze pentru orice neplăceri şi apreciem înţelegerea ta.

2. 16 septembrie 2026 la 17:06 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iulie 2026 la 16:28 UTCinvestigating

   Avem în prezent o perturbare a serviciilor care afectează depozitele de cripto și retragerile din Uphold, Topper și EasyBitcoin. Echipa noastră monitorizează în mod activ situația și vă vom oferi actualizări pe măsură ce acestea devin disponibile. Ne cerem scuze pentru orice neplăceri şi apreciem înţelegerea ta.

2. 23 iulie 2026 la 16:42 UTCinvestigating

   Am identificat un impact suplimentar care afectează următoarele metode de depunere: - Depozite Apple Pay și Google Pay - Depozite cu carduri de credit - Pix, PayPal, și Venmo depozite Continuăm să monitorizăm situaţia şi vom furniza actualizări suplimentare pe măsură ce acestea devin disponibile. Ne cerem scuze pentru orice neplăceri şi apreciem înţelegerea ta.

3. 23 iulie 2026 la 18:19 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 23 iulie 2026 la 18:51 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 iulie 2026 la 16:04 UTCinvestigating

   Din cauza unei întreruperi continue la un furnizor terţ, ne confruntăm în prezent cu o perturbare a serviciilor care afectează următoarele: - Client nou la bord - Observaţii privind verificarea identităţii pentru clienţii existenţi - Tranzacţii care necesită respectarea regulilor de călătorie Sistemul nostru se va recupera automat odată ce furnizorul nostru este din nou online. Monitorizăm în mod activ situația și vom furniza actualizări pe măsură ce acestea devin disponibile. Ne cerem scuze pentru orice neplăceri şi apreciem înţelegerea ta.

2. 14 iulie 2026 la 16:15 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 14 iulie 2026 la 16:20 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 25 iunie 2026 la 17:30 UTCinvestigating

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. 26 iunie 2026 la 10:12 UTCresolved

   This incident has been resolved.

1. 29 mai 2026 la 08:43 UTCinvestigating

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. 29 mai 2026 la 09:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 iunie 2026 la 10:00 UTCresolved

   This incident has been resolved.

1. 19 mai 2026 la 13:04 UTCidentified

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. 19 mai 2026 la 14:13 UTCresolved

   This incident has been resolved.

1. 24 aprilie 2026 la 08:27 UTCinvestigating

   We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically. UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved. In the meantime, we recommend using an alternative payment method where possible. Our team is actively working to resolve this issue and will provide updates as they become available. We apologise for the inconvenience and appreciate your understanding.

2. 27 aprilie 2026 la 17:23 UTCmonitoring

   Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically. UK Uphold Card: Card transactions should now be processing normally. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once we have fully confirmed resolution. We expect to provide a final update tomorrow once we have reviewed the numbers and confirmed full stabilisation. We apologise for the inconvenience and appreciate your continued patience.

3. 30 aprilie 2026 la 09:20 UTCresolved

   This incident has been resolved.

1. 26 martie 2026 la 23:41 UTCidentified

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. 27 martie 2026 la 00:24 UTCmonitoring

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. 27 martie 2026 la 00:59 UTCresolved

   This incident has been resolved.

1. 3 februarie 2026 la 16:50 UTCinvestigating

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 3 februarie 2026 la 17:14 UTCresolved

   This incident has been resolved.

1. 3 februarie 2026 la 16:01 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting services on Uphold. We’ll post regular updates here as more information becomes available. We expect to restore service shortly.

2. 3 februarie 2026 la 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 februarie 2026 la 17:14 UTCresolved

   This incident has been resolved.

1. 18 decembrie 2025 la 22:21 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting certain services on Uphold. We expect to restore service shortly. Areas affected: - Trading of XRP We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 18 decembrie 2025 la 22:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 decembrie 2025 la 23:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 decembrie 2025 la 23:27 UTCresolved

   This incident has been resolved.

1. 18 decembrie 2025 la 17:31 UTCinvestigating

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. 18 decembrie 2025 la 19:11 UTCresolved

   This incident has been resolved.

1. 6 decembrie 2025 la 12:23 UTCinvestigating

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 6 decembrie 2025 la 12:31 UTCidentified

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. 6 decembrie 2025 la 13:34 UTCmonitoring

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. 6 decembrie 2025 la 13:36 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 6 decembrie 2025 la 17:53 UTCresolved

   This incident has been resolved.

1. 18 noiembrie 2025 la 12:04 UTCinvestigating

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. 18 noiembrie 2025 la 12:19 UTCmonitoring

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. 18 noiembrie 2025 la 13:53 UTCmonitoring

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. 18 noiembrie 2025 la 14:45 UTCmonitoring

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. 18 noiembrie 2025 la 15:37 UTCresolved

   This incident has been resolved.

1. 7 noiembrie 2025 la 15:00 UTCinvestigating

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 7 noiembrie 2025 la 17:59 UTCresolved

   This incident has been resolved.

1. 26 octombrie 2025 la 02:39 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. 26 octombrie 2025 la 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 octombrie 2025 la 10:31 UTCresolved

   This incident has been resolved.

1. 20 octombrie 2025 la 09:50 UTCinvestigating

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. 20 octombrie 2025 la 09:55 UTCmonitoring

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. 20 octombrie 2025 la 16:46 UTCmonitoring

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. 20 octombrie 2025 la 16:50 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 octombrie 2025 la 18:41 UTCmonitoring

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. 20 octombrie 2025 la 23:03 UTCresolved

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

1. 10 octombrie 2025 la 22:11 UTCinvestigating

   We’re experiencing temporary issues affecting some transactions on both Uphold and Topper. Our team is working hard to resolve things and we expect to resume normal service shortly Thanks for your understanding.

2. 10 octombrie 2025 la 23:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 octombrie 2025 la 23:07 UTCmonitoring

   Systems are returning to normal. Some transactions may take a little longer than normal to complete. We will continue to monitor and update on the situation.

4. 10 octombrie 2025 la 23:24 UTCresolved

   This incident has been resolved.

1. 7 octombrie 2025 la 09:52 UTCinvestigating

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. 7 octombrie 2025 la 13:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 octombrie 2025 la 13:25 UTCresolved

   This incident has been resolved.