Istoricul incidentelor Usaepay

1. 2 septembrie 2026 la 18:30 UTCresolved

   2 septembrie 2026 6:56 AM PDT Identificat - Am identificat probleme de conectivitate și lucrăm în prezent cu un furnizor din amonte. Vă rugăm să re-încercați orice tranzacții eșuate. 2 septembrie 2026 7:34AM PDT Identificat - Apreciem răbdarea dumneavoastră în timp ce continuăm să lucrăm cu un furnizor din amonte în această problemă. 2 septembrie 2026 8:32 AM PDT Identificat - Aceasta este încă o problemă în curs de desfășurare cu un furnizor din amonte. Vom continua să vă ţinem la curent pe măsură ce primim informaţii. Mulţumesc pentru răbdare. 2 septembrie 2026 9:24 AM PDT Monitorizare - Furnizorul nostru din amonte a identificat problema și lucrează la soluție. Am redus traficul pentru a stabiliza problema şi monitorizăm stabilitatea. 2 septembrie 2026 11:30 AM PDT Rezolvat - Am fost stabili și nu mai văd probleme. Rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 26 august 2026 la 02:00 UTCupdate

   August 24, 2026 1:23PM PDT Programat - Vom efectua întreținerea programată a centrului de date. În timpul acestei ferestre de întreținere nu este de așteptat nici o întrerupere a serviciului sau timp liber. Dacă întâlniți erori în acest timp, vă rugăm să rejudecați acțiunea anterioară. 25 august 2026 07:00 PDT Active - Programat de întreținere începe.

Traducere automată din actualizarea oficială a incidentului.

1. 23 august 2026 la 03:14 UTCresolved

   22 august 2026 6:38PM PDT Investigarea - Investigăm în prezent o potenţială problemă care afectează un furnizor terţ. Acest lucru poate avea un impact asupra unor servicii. Echipa noastră lucrează pentru a confirma şi evalua impactul. 22 august 2026 7:10PM PDT Monitoring - Problema din amonte pare să fie rezolvată. Monitorizăm performanţele pentru a ne asigura că serviciile rămân stabile. 22 august 2026 8:14PM PDT Rezolvat - Toate serviciile funcționează în mod normal.

Traducere automată din actualizarea oficială a incidentului.

1. 19 iulie 2026 la 17:19 UTCresolved

   19 iulie 2026 9:53AM PDT Identificat - Investigăm o problemă care afectează performanța de procesare a tranzacțiilor. Vânzătorii pot vedea un mesaj de eroare: Vă rugăm să rejudecați orice tranzacții eșuate. 19 iulie 2026 10:04AM PDT Monitoring - Echipa noastră de inginerie a identificat și rezolvat problema legată de un furnizor din amonte. Continuăm să monitorizăm serviciul pentru a asigura stabilitatea și supravegherea oricăror alte probleme. 19 iulie 2026 10:19 AM PDT Rezolvat - Nu am observat nici o eroare suplimentară de la actualizarea noastră anterioară.

Traducere automată din actualizarea oficială a incidentului.

1. 8 iulie 2026 la 13:30 UTCresolved

   July 8, 2026 4:00AM PDT Investigating - We are investigating an issue regarding the customer database. Merchants may experience the search not loading or being able to navigate to other pages of the customer database. Our staging URL (https://www-stage.usaepay.com) should be used for the time being. Our gateway remains operational at this time. July 8, 2026 4:30AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. July 8, 2026 5:00AM PDT Monitoring - The customer database has been stable after our engineers resolved the issue. We will continue to monitor for further errors. July 8, 2026 6:30AM PDT Resolved - We have observed no further issues. Resolved.

1. 9 iunie 2026 la 20:37 UTCresolved

   June 9, 2026 11:23AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “Error (Unable to connect to processor)” Please retry any failed transactions. June 9, 2026 1:14PM PDT Identified - We are actively working with our partners to resolve the issue and will share updates as recovery progresses. June 9, 2026 1:37PM PDT Resolved - We have been seeing platform stability from Tsys and will continue to monitor. The issue is now resolved.

1. 5 iunie 2026 la 19:32 UTCresolved

   June 4, 2026 3:00PM PDT Investigating - We are investigating an issue with our batch closure system. Our gateway remains operational at this time. June 5, 2026 9:00AM PDT Identified - Our engineers have identified the issue and are currently working on implementing a fix. June 5, 2026 10:10AM PDT Monitoring - Batch closure has been stable after our engineers resolved the issue. We will continue to monitor for further errors. June 5, 2026 12:32PM PDT Resolved - We have observed no further issues. Resolved.

1. 28 mai 2026 la 21:00 UTCresolved

   May 28, 2026 1:07PM PDT Investigating - We are aware of an issue impacting processing on sandbox. Our Site Reliability Engineers are currently investigating the issue. This is only contained to sandbox and production systems are unaffected and remain operational. May 28, 2026 1:29PM PDT Monitoring - Our Site Reliability Engineers have identified and resolved the issue. Currently we are monitoring for anything further. We appreciate your patience while our team looked into this. May 28, 2026 2:00PM PDT Resolved - Resolved

1. 13 mai 2026 la 19:20 UTCresolved

   May 13, 2026 11:47AM PDT Investigating - We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact. May 13, 2026 11:59AM PDT Monitoring - The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable. May 13, 2026 12:20PM PDT Resolved - All services are now operating normally.

1. 6 mai 2026 la 16:13 UTCresolved

   April 30, 2026 11:27AM PDT Identified - We are aware of an issue causing some transactions to remain in a pending state, whilst batches close and are actively working to resolve it. If you encounter this issue, please contact our support team for assistance. We appreciate your patience. May 6, 2026 9:13AM PDT Resolved - This has now been resolved.

1. 30 aprilie 2026 la 11:56 UTCresolved

   April 28, 2026 2:00PM PDT Investigating - We are currently investigating issues with the Rest API requests. April 29, 2026 12:00PM PDT Identified - We have identified the cause and are working promptly on restoring services. April 29, 2026 4:32PM PDT Monitoring - We have pushed a fix and are currently monitoring for any further errors. We’ll provide another update once we’ve confirmed the issue is fully resolved. April 29, 2026 11:58PM PDT Monitoring - We’ve implemented a fix and are continuing to monitor the system closely. We’ll share another update once we’ve confirmed everything is fully resolved. April 30, 2026 4:56AM PDT Resolved - This is now resolved.

1. 22 aprilie 2026 la 03:01 UTCresolved

   April 21, 2026 10:35AM PDT Scheduled - We will be performing maintenance in our data centers to improve performance and reliability. We do not expect any impact to transaction processing or downtime. April 21, 2026 7:07PM PDT Active - Our engineers are starting maintenance April 21, 2026 8:01PM PDT Completed - The Scheduled Maintenance is now concluded.

1. 27 martie 2026 la 19:00 UTCresolved

   March 25, 2026 12:08PM PDT Investigating - We're actively investigating reports of issues viewing batches, accessing accounts, and performing certain operations on the gateway. Our engineering team is actively investigating and working toward a resolution. March 25, 2026 1:39PM PDT Identified - Our engineers have identified the issue and are actively working to mitigate it. We appreciate your patience as we work toward a resolution. March 27, 2026 10:00AM PDT Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. March 27, 2026 12:00PM PDT Resolved - No further issues observed. Gateway is fully operational.

1. 24 martie 2026 la 19:06 UTCresolved

   March 24, 2026 9:28AM PDT Investigating - We are investigating an issue impacting transaction processing performance. Merchants may see an error message: “unable to process transaction.” Please retry any failed transactions. March 24, 2026 10:07AM PDT Identified - Our engineers have identified the issue and are working promptly on a fix. We thank you for your patience. March 24, 2026 11:13AM PDT Monitoring - Merchant processing has been stable. We will continue to monitor the platform for further errors. March 24, 2026 12:06PM PDT Resolved - Resolved

1. 17 februarie 2026 la 02:58 UTCresolved

   February 16, 2026 1:54PM PST Investigating - We are investigating an issue related to the developer.usaepay.com service being unavailable. Merchants/partners will not be able to log in to manage developer resources including Payment Engine terminals. February 16, 2026 1:58PM PST Identified - Our engineers have identified the cause and are working promptly on restoring services. February 16, 2026 2:40PM PST Monitoring - Our engineers have resolved the issue and we are monitoring for further disruptions. We thank you for your continued patience. February 16, 2026 6:58PM PST Resolved - This is now resolved.