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    Istoricul incidentelor Vanilla Forums

    50 incidente Vanilla Forums înregistrate începând din noiembrie 2020, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Broccoli2Shell

    A început 26 octombrie 2026 la 23:53 UTC · În desfășurare

    Pending
    1. 26 octombrie 2026 la 23:53 UTCmonitoring

      Suntem conştienţi de Broccoli2Shell şi monitorizăm activ evoluţiile. Pe baza evaluării noastre actuale, platforma Vanilla nu este afectată în acest moment. Vom continua să monitorizăm și să oferim o actualizare în cazul în care evaluarea noastră se modifică.

    Traducere automată din actualizarea oficială a incidentului.

    Emergency Maintenance

    A început 1 mai 2026 la 00:15 UTC · 1h 45m

    IssuesIncident minor
    Componente afectate
    AWS Canada Central Webhooks & Queue SystemAWS Canada Central Enterprise Plan CommunitiesAWS US West Enterprise Plan CommunitiesAWS EU Central Webhook & Queue SystemAWS US West Corporate Plan CommunitiesAWS Canada Central Corporate Plan CommunitiesAWS US West Webhooks & Queue SystemAWS EU Central Corporate Plan CommunitiesAWS EU Central Enterprise Plan Communities
    1. 1 mai 2026 la 00:15 UTCidentified

      We are performing emergency maintenance on our infrastructure.

    2. 1 mai 2026 la 02:00 UTCresolved

      This incident has been resolved.

    Global Outage

    A început 5 decembrie 2025 la 09:07 UTC · 8m

    OutageIncident critic
    Componente afectate
    Cloudflare Load Balancing and Monitoring
    1. 5 decembrie 2025 la 09:07 UTCidentified

      Cloudflare appears to be having some issues and returning 500s.

    2. 5 decembrie 2025 la 09:15 UTCresolved

      This incident has been resolved.

    Analytics Dashboard Loading Errors

    A început 23 septembrie 2025 la 17:45 UTC · 2h 32m

    IssuesIncident minor
    Componente afectate
    Keen IO Stream API
    1. 23 septembrie 2025 la 17:45 UTCinvestigating

      We are investigating intermittent issues with loading of Analytics Dashboards.

    2. 23 septembrie 2025 la 20:18 UTCresolved

      This incident has been resolved.

    Internet connectivity issues with Cloudflare and AWS

    A început 22 august 2025 la 11:17 UTC · 36m

    IssuesIncident minor
    Componente afectate
    AWS Canada Central Webhooks & Queue SystemVexxHost US West Corporate Plan CommunitiesVexxHost Canada Central Webhooks & Queue SystemVexxHost Canada Central Corporate Plan CommunitiesAWS Canada Central Enterprise Plan CommunitiesAWS US West Enterprise Plan CommunitiesVexxHost US West Enterprise Plan CommunitiesAWS US West Corporate Plan CommunitiesAWS Canada Central Corporate Plan CommunitiesVexxHost Canada Central Enterprise Plan CommunitiesVexxHost US West Webhooks & Queue SystemAWS EU Central Enterprise Plan Communities
    1. 22 august 2025 la 11:17 UTCinvestigating

      We have identified some connectivity issue between our primary datacenter and Cloudflare and AWS, causing internal services to malfunction. We're investigating the cause.

    2. 22 august 2025 la 11:48 UTCmonitoring

      Our hosting provider have fixed the issue and services are coming back online.

    3. 22 august 2025 la 11:52 UTCresolved

      This incident has been resolved.

    Cloudflare DNS outage causing search outage for Vanilla sites

    A început 14 iulie 2025 la 22:36 UTC · 25m

    IssuesIncident minor
    Componente afectate
    AWS Canada Central Webhooks & Queue SystemVexxHost Canada Central Webhooks & Queue SystemAWS US West Enterprise Plan CommunitiesAWS Canada Central Corporate Plan CommunitiesVexxHost US West Webhooks & Queue SystemAWS EU Central Enterprise Plan Communities
    1. 14 iulie 2025 la 22:36 UTCidentified

      Due to the Cloudflare DNS outage, Vanilla sites are experiencing outages with search. Our team is currently looking into implementing fixes.

    2. 14 iulie 2025 la 23:01 UTCresolved

      This incident has been resolved.

    Network connectivity issues in YUL1/Montréal

    A început 28 mai 2025 la 21:46 UTC · 21m

    OutageIncident critic
    Componente afectate
    VexxHost Canada Central Webhooks & Queue SystemVexxHost Canada Central Corporate Plan CommunitiesVexxHost Canada Central Enterprise Plan Communities
    1. 28 mai 2025 la 21:46 UTCinvestigating

      A core switch went offline while performing maintenance with our hosting provider. Both parties are aware of the issue and actively working to bring it back online as soon as possible.

    2. 28 mai 2025 la 21:53 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 mai 2025 la 21:53 UTCmonitoring

      The switch is back online, we're waiting for BGP/routing to settle. Connectivity to Cloudflare in particular is taking a moment to settle.

    4. 28 mai 2025 la 22:07 UTCresolved

      This incident has been resolved.

    Search & Job Queue Outage

    A început 13 mai 2025 la 13:55 UTC · 3h 6m

    OutageIncident major
    Componente afectate
    VexxHost Canada Central Webhooks & Queue System
    1. 13 mai 2025 la 13:55 UTCinvestigating

      We are currently investigating this issue.

    2. 13 mai 2025 la 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 mai 2025 la 15:40 UTCmonitoring

      Webhooks, notifications, and automation rules will be delayed by 2-3 hours.

    4. 13 mai 2025 la 17:01 UTCresolved

      This incident has been resolved.

    Latency Issues in YUL Data Center

    A început 12 mai 2025 la 05:25 UTC · 3h 34m

    OutageIncident major
    Componente afectate
    VexxHost Canada Central Corporate Plan CommunitiesVexxHost Canada Central Enterprise Plan Communities
    1. 12 mai 2025 la 05:25 UTCinvestigating

      We are currently investigating issues with sites located on our YUL1 data center. Sites may be slow or inaccessible.

    2. 12 mai 2025 la 06:26 UTCidentified

      We are talking with Cloudflare's support, and they have confirmed seeing the same network issues as we identified to our origin. We are now awaiting resolution on their end.

    3. 12 mai 2025 la 07:09 UTCidentified

      We have identified the exact ISP causing our issues and are awaiting resolution. There is a routing loop along the way between Cloudflare and our datacenter.

    4. 12 mai 2025 la 08:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 12 mai 2025 la 08:59 UTCresolved

      This incident has been resolved.

    Outage in YUL-1 (Montréal) Datacenter

    A început 17 decembrie 2024 la 00:35 UTC · 37m

    OutageIncident major
    Componente afectate
    VexxHost Canada Central Webhooks & Queue SystemVexxHost Canada Central Corporate Plan CommunitiesSupport ForumVexxHost Canada Central Enterprise Plan Communities
    1. 17 decembrie 2024 la 00:35 UTCinvestigating

      We are currently investigating this issue.

    2. 17 decembrie 2024 la 00:41 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 decembrie 2024 la 00:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 decembrie 2024 la 01:13 UTCresolved

      This incident has been resolved.

    Degraded Performance In YUL1 Webhooks & Queue System

    A început 8 iulie 2024 la 18:16 UTC · 4h 43m

    OutageIncident major
    Componente afectate
    VexxHost Canada Central Webhooks & Queue System
    1. 8 iulie 2024 la 18:16 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 iulie 2024 la 20:04 UTCinvestigating

      We are currently investigating this issue.

    3. 8 iulie 2024 la 20:06 UTCinvestigating

      We are continuing to investigate this issue.

    4. 8 iulie 2024 la 21:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8 iulie 2024 la 21:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8 iulie 2024 la 22:59 UTCresolved

      This incident has been resolved.

    Site Outages

    A început 10 iunie 2024 la 20:50 UTC · 27m

    OutageIncident critic
    Componente afectate
    VexxHost Canada Central Corporate Plan CommunitiesSupport Forum
    1. 10 iunie 2024 la 20:50 UTCinvestigating

      Infrastructure update causing global site instability. We are investigating the isse.

    2. 10 iunie 2024 la 20:50 UTCinvestigating

      We are continuing to investigate this issue.

    3. 10 iunie 2024 la 21:01 UTCidentified

      We have identified the issue and are pushing a fix now.

    4. 10 iunie 2024 la 21:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 10 iunie 2024 la 21:15 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 10 iunie 2024 la 21:17 UTCresolved

      This incident has been resolved.

    Interruption of Service

    A început 29 mai 2024 la 16:20 UTC · 3m

    Pending
    Componente afectate
    VexxHost Canada Central Corporate Plan Communities
    1. 29 mai 2024 la 16:20 UTCinvestigating

      We are currently investigating reports of sites being inaccessible.

    2. 29 mai 2024 la 16:22 UTCresolved

      The problem has been identified and resolved.

    Search services disruption

    A început 15 aprilie 2024 la 16:10 UTC · 2h 18m

    IssuesIncident minor
    Componente afectate
    VexxHost Canada Central Corporate Plan Communities
    1. 15 aprilie 2024 la 16:10 UTCinvestigating

      Support teams are investigating an outage affecting search services for some customers.

    2. 15 aprilie 2024 la 16:52 UTCmonitoring

      A fix has been implemented and we are no longer seeing errors for customers using the search service. Support teams are continuing to monitoring the results.

    3. 15 aprilie 2024 la 18:29 UTCresolved

      Support is closing this as an active issue, but we will continue to monitor.

    Knowledge Base Issues on Enterprise Sites

    A început 25 martie 2024 la 17:05 UTC · 2h 56m

    IssuesIncident minor
    Componente afectate
    VexxHost Canada Central Corporate Plan Communities
    1. 25 martie 2024 la 17:05 UTCinvestigating

      Navigating to Knowledge Base articles directly is resulting in an error. Navigating articles via the Knowledge Base page is working as expected. Our product team is investigating the issue.

    2. 25 martie 2024 la 20:00 UTCresolved

      We have deployed a fix for this issue and full Knowledge Base access has been restored.

    Intermittent Connectivity Issues

    A început 11 martie 2024 la 16:18 UTC · 12h 17m

    IssuesIncident minor
    Componente afectate
    VexxHost Canada Central Corporate Plan Communities
    1. 11 martie 2024 la 16:18 UTCmonitoring

      Our host is performing some upgrades and this is leading to intermittent errors and poor performance for community sites. We are monitoring the situation.

    2. 11 martie 2024 la 23:04 UTCmonitoring

      The worst of the impact on hosted communities should be over at this time, but we are continuing to monitor and will update this status when the updates are complete

    3. 12 martie 2024 la 00:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 12 martie 2024 la 04:35 UTCresolved

      All hosted communities should be back to normal.

    Performance degradation in our Montréal (YUL) datacenter

    A început 10 martie 2024 la 15:00 UTC · 4h 4m

    OutageIncident major
    Componente afectate
    VexxHost Canada Central Corporate Plan Communities
    1. 10 martie 2024 la 18:11 UTCinvestigating

      We are currently investigating this issue.

    2. 10 martie 2024 la 18:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 martie 2024 la 18:55 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 10 martie 2024 la 19:04 UTCresolved

      This incident has been resolved.

    Ongoing Maintenance on Enterprise Clusters

    A început 7 martie 2024 la 15:05 UTC · 7h 36m

    Pending
    Componente afectate
    VexxHost Canada Central Corporate Plan Communities
    1. 7 martie 2024 la 15:05 UTCmonitoring

      We are performing maintenance updates to Enterprise clusters. We do not expect to see any down time for sites, but there may be a performance impact when the updates are being applied

    2. 7 martie 2024 la 22:42 UTCresolved

      Upgrades are done for the day of 7 March.

    Partial Outage on Hosted Communities

    A început 15 februarie 2024 la 21:51 UTC · 3h 44m

    OutageIncident major
    Componente afectate
    VexxHost Canada Central Corporate Plan Communities
    1. 15 februarie 2024 la 21:51 UTCmonitoring

      We have identified the issue where some hosted communities were down. We have implemented a fix and are now monitoring the issue.

    2. 16 februarie 2024 la 01:35 UTCresolved

      All hosted communities have been returned to full functionality.

    Database issues for certain sites in our YUL/Montréal datacenter

    A început 15 februarie 2024 la 17:00 UTC · 0m

    Pending
    1. 15 februarie 2024 la 19:33 UTCresolved

      We've identified some issues related to the databases upgrades we have done yesterday. Those are currently rebuilding, and a few customer's sites are affected. We're doing everything we can to bring those back up ASAP.