Istoricul incidentelor Vantiv

Engineers are investigating settlements delayed from approximately 10:40 PM CDT. The delayed batches are submitting as of 6:35 AM CDT.

Delayed batches have been submitted to processors for settlement. Some batches may take additional time for their current status to be reflected in reports.

Engineers are investigating increased errors on the gateway platform.

Engineers are monitoring errors on the gateway. Transactions are currently processing normally.

No further issues have been observed. Increased errors occurred from 10:14:12 PM CDT - 10:15:52 PM CDT.

We have identified issues relating to EMV Processors. Engineers are working to resolve the issue as soon as possible.

A fix has been implemented and we are actively monitoring the results.

This issue has been resolved and all services are operating normally. EMV Processors experienced degraded processing on 2026-06-16 between 22:31 and 23:45 CDT.

We have identified issues relating to Query API. Our Engineers are working to resolve the issue as soon as possible.

A fix has been implemented and we are monitoring the results.

Engineers have resolved and confirmed the services are operational and stable.

We are currently investigating a possible service incident that may be impacting one or more functions of the Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.

A fix has been implemented and we are actively monitoring the results. All sites are currently functional and operating normally. Our engineering team remains engaged and is continuing to closely monitor the situation to ensure stability.

This issue has been resolved and all services are operating normally.

Engineers are investigate settlement delays on the First Data Nashville North platform.

Engineers have identified the cause of the settlement delay. Many of the outstanding settlement batches have been submitted to First Data Nashville North as of 12:42 PM CDT. Engineers are working to process the remaining batches.

All of the outstanding First Data Nashville North batches have been submitted. Engineers are monitoring for responses from First Data.

Response files from First Data Nashville North have completed processing, and settlement is now up to date.

We have identified issues relating to Apple Pay. Engineers are working to resolve the issue as soon as possible.

This incident has been resolved.

We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.

This incident is now resolved.

We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.

We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.

We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.

Engineers have resolved and confirmed the impacted services are operational and stable.

We are currently investigating increased latency affecting API requests. Some may experience slower-than-normal response times.

We have identified the issue. Our team is actively working on implementing a fix and mitigating the impact.

A fix has been implemented and we are monitoring to confirm all services are stable.

Engineers have resolved and confirmed the impacted services are operational and stable.

We are currently investigating a possible service incident with www.quickclick.com. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.

Engineers have resolved and confirmed the impacted services are operational and stable.

Our system experienced response timeouts to the Tsys platform between 2026-03-18 16:01 and 2026-03-18 16:03. Engineers continue monitoring for additional issues.

No further connection timeouts on the platform have been observed.

Our system experienced response timeouts to the Tsys platform between 2026-03-15 8;06 AM and 2026-03-15 8;12 AM less than 10% of transactions processed on the Tsys Platform were affected. Engineers continue monitoring for additional issues.

No further connection timeouts on the platform have been observed.

We are currently investigating an issue causing transaction processing failures. Our engineers are working to investigate and resolve the issue.

We have identified the issue relating to degraded transaction processing and have narrowed the impact to transactions processed on TSYS. Transactions performed on the affected processor may experience funding delays as a result. Our team is currently investigating solutions to ensure minimal impact. We will continue to provide updates as more information becomes available.

A fix has been implemented and we are monitoring to confirm all services are stable.

Engineers have resolved and confirmed the impacted services are operational and stable. Merchants processing on TSYS with settlement scheduled during the 2:30 AM ET settlement job will experience settlement at an alternate time. All other transaction processing is now functioning normally.

Settlements are currently delayed on the Worldpay eCommerce (formerly Litle) platform. Engineers are investigating.

We have received responses for all outstanding Worldpay eCommerce (formerly Litle) batches.

We are currently seeing elevated email delivery failures to Microsoft-managed email domains, including outlook.com, hotmail.com, msn.com, and related services. Password reset emails, OTP codes, device codes, settlement reports, and transaction receipts sent to these domains may be impacted. The issue currently appears limited to Microsoft's consumer (free) email services, with Microsoft 365 (O365) accounts remaining unaffected, as are many other reputable senders. This is related to Microsoft-side filtering controls and is not specific to our email configuration. As a temporary workaround, we recommend using an alternate, non-Microsoft email provider where possible. We have opened a support case with Microsoft and are actively monitoring the situation. At this time, we do not have an estimated time frame for resolution, and will update when the issue has been resolved.

Microsoft has confirmed that mitigation has been implemented on their side to address the elevated email delivery failures affecting Microsoft consumer domains, including outlook.com, hotmail.com, and msn.com. According to Microsoft, the changes may take 24–48 hours to fully propagate across their systems. During this period, some intermittent delivery delays or failures may still occur for emails sent to these domains. We will continue monitoring delivery performance and will provide another update once the issue is fully resolved.

Microsoft resolved their issue.

We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.

We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.

We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.

Engineering is deploying a mitigation to address elevated error rates and increased page load times. This issue is impacting Web Portals and Quick Click. We will continue to provide updates as mitigation progresses.

We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. Our engineers are closely monitoring systems to confirm all services remain stable.

No further issues have been observed.

We are currently investigating a potential service incident that may be impacting one or more functions of the Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.

Engineers have identified potential cause and have deployed a mitigation. We are seeing early signs of recovery for terminal devices

At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes.

At this time we are seeing recovery in the US Region of device based traffic and transactions. Engineers are actively monitoring device connections and connection lifetimes

We have deployed another change to prevent additional device reconnects. Our team of engineers continue to be engaged and actively monitor.

At this time we have observed constant stability for approximately the past hour. No additional changes are anticipated, but engineers remain closely engaged and monitoring.

No further issues have been observed.

Our engineers are currently investigating an issue that may be impacting one or more functions of the gateway.

Our engineers have identified the issue and are working to resolve it in a timely manner.

A fix has been implemented. We are monitoring for further disruptions.

This incident has been resolved. No further errors have been observed.