Istoricul incidentelor Very Good Security

1. 9 iulie 2026 la 11:51 UTCresolved

   2 iulie 2026 23:24 UTC Programat - VGS va efectua întreținere programată în mediul LIVE SUA. În timpul acestei ferestre de întreținere, crearea de noi organizații și bolți, noi înregistrări ale utilizatorilor, crearea de noi conturi de servicii și actualizări ale configurațiilor SSO vor fi temporar indisponibile. Dashboard-ul VGS va funcționa doar în modul de citire pe durata acestei ferestre. Clienţii pot prezenta scurte perioade de răspuns ridicat latenţă şi erori timp de până la 1 minut. 9 iulie 2026 06:00 UTC Activ - de întreținere programată începe. 9 iulie 2026 11:03 UTC Activ - Întreținerea programată a mediului LIVE a fost extinsă la 12 PM UTC și este încă în curs de desfășurare. VGS Tabloul de bord va funcționa numai în modul citire pe durata acestei ferestre. Clienţii pot prezenta scurte perioade de răspuns ridicat latenţă şi erori timp de până la 1 minut. 9 iulie 2026 11:51 UTC Completat - Întreținerea programată a fost finalizată.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iunie 2026 la 07:21 UTCresolved

   15 iunie 2026 21:36 UTC Investigare - Investigăm în prezent o degradare parțială a SFTP Proxy și gestionarea serviciilor de tokenizare fișiere pe Sandbox VGS. Utilizatorii pot experimenta latență intermitentă, timeouts, sau conexiuni eșuate atunci când face cereri proxy SFTP în mediul Sandbox. Echipa noastră de inginerie este diagnosticarea activă cauza rădăcină pentru a restabili performanța completă. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile. 15 iunie 2026 22:52 UTC Investigatii - Echipa noastra de inginerie continua sa investigheze performantele degradate ale SFTP Proxy si Managemented File Tokenization Services on the VGS Sandbox. Lucrăm activ pentru a identifica cauza rădăcină și pentru a restabili funcționalitatea completă. Vom furniza actualizări suplimentare pe măsură ce vor fi disponibile mai multe informații. 16 iunie 2026 00:13 UTC Identificat - Echipa noastră de inginerie a identificat cauza principală a performanței degradate a SFTP Proxy și Managemented File Tokenization servicii pe Sandbox VGS. Echipa noastră lucrează activ la implementarea unei soluţii. Vom furniza o altă actualizare cel târziu la 1:30 UTC. 16 iunie 2026 01:35 UTC Monitorizare - Echipa noastră de inginerie a implementat un fix pentru performanța degradată a SFTP Proxy și Managemented File Tokenization servicii pe VGS Sandbox. În prezent, monitorizăm sistemul pentru a confirma că problema este pe deplin rezolvată. Vă rugăm să așteptați următoarea actualizare nu mai târziu de 2:30 UTC. 16 iunie 2026 02:38 UTC Monitorizare - Am confirmat că SFTP Proxy în Sandbox funcționează conform așteptărilor. Echipa noastră continuă să testeze și să monitorizeze performanța MFT în cutia de nisip pentru a asigura funcționalitate completă. Vom oferi o altă actualizare odată ce funcționalitatea completă este confirmată iunie 16, 2026 07:21 UTC Rezolvat - MFT și SFTP Proxy în Sandbox au fost confirmate operaționale și se execută conform așteptărilor.

Traducere automată din actualizarea oficială a incidentului.

1. 15 iunie 2026 la 06:01 UTCresolved

   15 iunie 2026 05:06 UTC Investigare - Investigăm în prezent o problemă în care utilizatorii nu pot crea sau actualiza rute în mediul Sandbox. Echipa noastră de inginerie lucrează activ pentru a rezolva acest lucru. Vom furniza o actualizare în curând. 15 iunie 2026 05:55 UTC Monitorizare - Crearea de rute și funcționalitatea de actualizare a fost restaurată în mediul Sandbox. Monitorizăm în mod activ pentru a asigura stabilitatea continuă și vom oferi actualizări suplimentare, dacă este necesar. 15 iunie 2026 06:01 UTC Rezolvat - Crearea de rute și actualizarea funcționalității în mediul Sandbox a fost complet restaurată. Toate operaţiunile funcţionează cum era de aşteptat.

Traducere automată din actualizarea oficială a incidentului.

1. 25 mai 2026 la 15:06 UTCresolved

   25 mai 2026 12:31 UTC Programat - VGS va efectua întreținere programată pe mediul LIVE. În timpul acestei ferestre de întreținere, crearea de noi organizații și bolți, noi înregistrări ale utilizatorilor, crearea de noi conturi de servicii și actualizări ale configurațiilor SSO vor fi temporar indisponibile. Dashboard-ul VGS va funcționa doar în modul de citire pe durata acestei ferestre. Clienţii pot prezenta scurte perioade de răspuns crescut latenţă timp de până la 1 minut şi posibil 5xx răspunsuri. Aceasta este o continuare a întreținerii care tocmai sa încheiat. 25 mai 2026 12:32 UTC Activ - de întreținere programată începe. 25 mai 2026 15:06 UTC Completat - Întreţinerea programată a fost finalizată. Mulţumesc mult pentru răbdare şi înţelegere.

Traducere automată din actualizarea oficială a incidentului.

1. 25 mai 2026 la 12:00 UTCresolved

   18 mai 2026 23:38 UTC Programat - VGS va efectua întreținere programată pe mediul LIVE. În timpul acestei ferestre de întreținere, crearea de noi organizații și bolți, noi înregistrări ale utilizatorilor, crearea de noi conturi de servicii și actualizări ale configurațiilor SSO vor fi temporar indisponibile. Dashboard-ul VGS va funcționa doar în modul de citire pe durata acestei ferestre. Clienţii pot prezenta scurte perioade de răspuns crescut latenţă timp de până la 1 minut şi posibil 5xx răspunsuri. 25 mai 2026 06:00 UTC Activ - de întreținere programată începe. 25 mai 2026 12:00 UTC Completat - Întreținerea programată este completă.

Traducere automată din actualizarea oficială a incidentului.

1. 21 mai 2026 la 11:00 UTCresolved

   May 15, 2026 11:37 UTC Scheduled - VGS will be performing a scheduled maintenance on the LIVE-US environment. During this maintenance window, customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 21, 2026 10:00 UTC Active - Scheduled maintenance is starting. May 21, 2026 11:00 UTC Completed - Scheduled maintenance is complete.

1. 18 mai 2026 la 10:26 UTCresolved

   May 14, 2026 00:29 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 18, 2026 06:00 UTC Active - Scheduled maintenance is starting. May 18, 2026 08:59 UTC Active - The scheduled maintenance on the LIVE environment has been extended to 12 PM UTC and is still ongoing. Customers may continue to experience brief periods of elevated response latency and possible 5xx responses. We are actively working to complete the maintenance as quickly as possible and will provide another update once it concludes. May 18, 2026 10:26 UTC Completed - Scheduled maintenance is complete.

1. 17 mai 2026 la 12:03 UTCresolved

   May 17, 2026 09:32 UTC Investigating - We are currently experiencing partial performance degradation affecting the Forward HTTP Proxy service. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available. May 17, 2026 10:19 UTC Investigating - We are continuing to investigate performance degradation affecting both Forward and Reverse Proxy services. Our Engineering team is actively working to identify the cause and restore full performance. We will provide further updates as soon as more information becomes available. May 17, 2026 11:08 UTC Monitoring - Our Engineering team has applied improvements, and we are now seeing service performance recover. The service has been operating normally for the last 30 minutes. We continue to closely monitor the situation to ensure stability and will share further updates as more information becomes available. May 17, 2026 12:03 UTC Resolved - After close monitoring, we have confirmed that the HTTP proxy service is stable and operating normally. No further issues have been observed.

1. 13 mai 2026 la 22:00 UTCresolved

   May 4, 2026 19:49 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE-EU environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 13, 2026 18:00 UTC Active - Scheduled maintenance is starting. May 13, 2026 22:00 UTC Completed - Scheduled maintenance is complete.

1. 12 mai 2026 la 16:00 UTCresolved

   May 4, 2026 19:42 UTC Scheduled - VGS will be performing scheduled maintenance on the LIVE AP environment. During this maintenance window, the creation of new organizations and vaults, new user registrations, new service account creation, and updates to SSO configurations will be temporarily unavailable. The VGS Dashboard will operate in read-only mode for the duration of this window. Customers may experience brief periods of elevated response latency for up to 1 minute, and possibly 5xx responses. May 12, 2026 12:00 UTC Active - Scheduled maintenance is starting. May 12, 2026 16:00 UTC Completed - Scheduled maintenance is complete.

1. 8 mai 2026 la 23:49 UTCresolved

   May 8, 2026 00:56 UTC Investigating - Our engineering team is monitoring an active incident reported by AWS in us-east-1, including elevated DynamoDB API errors and EC2 instance availability issues in one availability zone. VGS operates across multiple availability zones; however, the DynamoDB issue is region-wide. You may have observed brief intermittent errors from VGS services starting around 23:38 UTC. A total service interruption is not expected, but you may continue to experience intermittent errors or minor latency while this issue persists. We apologize for any inconvenience and will continue to provide updates as AWS works toward a resolution. For more details on the AWS incident, see: https://health.aws.amazon.com/health/status May 8, 2026 02:14 UTC Monitoring - Our team is continuing to monitor the incident with AWS in us-east-1. You may experience intermittent errors or latency from VGS services while this persists. For details: https://health.aws.amazon.com/health/status May 8, 2026 03:21 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS has indicated that progress toward resolution is slower than anticipated. You may continue to experience intermittent errors or latency from VGS services during this time. We expect to receive the next update from their team by 10:00 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 05:27 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. AWS is observing early signs of recovery. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 11:30 PM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 06:53 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is working towards recovery for the impacted components. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 01:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 08:54 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is still working toward full recovery for the impacted components, though it is taking longer than initially anticipated. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 03:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 11:10 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is making progress on recovery, though full resolution is expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 6:30 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 14:06 UTC Monitoring - Our team continues to monitor the AWS incident in us-east-1. The AWS team is actively working towards full recovery, though it is still expected to take several more hours. You may still see some intermittent errors or latency from VGS services until full recovery is achieved. We expect to receive the next update from their team by 9:00 AM PDT. For details: https://health.aws.amazon.com/health/status May 8, 2026 20:14 UTC Monitoring - Our team continues to monitor the ongoing AWS incident in us-east-1. Recovery is progressing more slowly than previously anticipated, and some VGS services may continue to experience intermittent errors or degraded performance for the next several hours. We will provide another update by 4:00 PM PDT or sooner if the situation changes. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:30 UTC Monitoring - We are seeing positive signs of progress on the AWS incident in us-east-1. The number of affected services is beginning to improve, though some intermittent errors or degraded performance may persist while recovery efforts continue. We will provide another update as soon as we have new information. For details: https://health.aws.amazon.com/health/status May 8, 2026 23:49 UTC Resolved - AWS continues to work toward full resolution of the underlying incident in us-east-1, and their traffic mitigation efforts appear to have addressed potential instability on our end. Our team's monitoring has seen no impact to VGS services today. We will continue to monitor internally until the AWS incident is resolved and will reopen this incident if any impairment to VGS services is detected.

1. 7 mai 2026 la 17:00 UTCresolved

   May 7, 2026 02:43 UTC Scheduled - VGS will be performing scheduled maintenance on all Sandbox environments. During this maintenance window, CMP and Vault services will be impacted. Customers may experience brief periods of elevated response latency for around 1-2 minutes during this window. May 7, 2026 16:00 UTC Active - Scheduled maintenance is starting. May 7, 2026 17:00 UTC Completed - Scheduled maintenance is complete.

1. 6 mai 2026 la 02:08 UTCresolved

   May 5, 2026 22:40 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 22:47 UTC Investigating - We are investigating a delay in log delivery to the VGS Dashboard. Our engineering team has been notified and is actively looking into the issue. We appreciate your patience as we resolve this. May 5, 2026 23:41 UTC Investigating - Our engineering team is continuing to investigate the log delivery delay affecting the VGS Dashboard. We are actively working to restore delivery times to normal levels and will share another update shortly. May 6, 2026 01:07 UTC Monitoring - The log delivery delays on the VGS Dashboard have been mitigated. We are now seeing logs flowing to the dashboard, and we are monitoring the service as it continues to stabilize and catch up. Thank you for your patience. May 6, 2026 02:08 UTC Resolved - The log delivery delays on the VGS Dashboard have been resolved. All systems are operating normally. Thank you for your patience.