Istoricul incidentelor Vindicia

1. 28 august 2026 la 15:44 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard este în prezent indisponibil. Inginerii noştri lucrează la problemă şi vă vor ţine la curent cu orice evoluţie. Dacă aveți întrebări, vă rugăm să postați un bilet către https://clientsupport.vindicia.com sau să contactați [email protected].

2. 28 august 2026 la 15:46 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 28 august 2026 la 16:56 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 12:31 UTCinvestigating

   Amazon AWS se confruntă cu degradare în serviciu și întreruperi parțiale. Acest lucru poate atribui unele erori sau degradare în exploatare pe platforma Vindicia atât pe mediile Staging cât și de producție. Vom continua să monitorizăm îndeaproape sistemul pentru orice problemă.

2. 24 iulie 2026 la 13:09 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 7 aprilie 2026 la 07:01 UTCinvestigating

   SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7 aprilie 2026 la 09:03 UTCresolved

   The issue has been resolved now.

1. 15 ianuarie 2026 la 00:11 UTCinvestigating

   Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 15 ianuarie 2026 la 01:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 ianuarie 2026 la 05:33 UTCresolved

   The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.

1. 13 decembrie 2025 la 10:04 UTCinvestigating

   Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 13 decembrie 2025 la 10:44 UTCresolved

   The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.

1. 16 septembrie 2025 la 19:03 UTCidentified

   Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 16 septembrie 2025 la 23:51 UTCmonitoring

   A fix has been implemented and we will monitor for any issues.

3. 17 septembrie 2025 la 05:08 UTCresolved

   This incident has been resolved.

1. 10 septembrie 2025 la 19:45 UTCidentified

   Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 10 septembrie 2025 la 20:51 UTCresolved

   We are pleased to inform you that this incident has been resolved and portal is now fully operational.

1. 8 august 2025 la 10:36 UTCinvestigating

   We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8 august 2025 la 11:21 UTCresolved

   This incident has been resolved.

1. 2 iunie 2025 la 16:00 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2 iunie 2025 la 20:18 UTCinvestigating

   We are continuing to investigate this issue and are working diligently to identify the root cause.

3. 2 iunie 2025 la 21:02 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 2 iunie 2025 la 22:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 3 iunie 2025 la 03:56 UTCinvestigating

   The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

6. 4 iunie 2025 la 06:46 UTCresolved

   The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.

1. 18 martie 2025 la 22:23 UTCinvestigating

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18 martie 2025 la 22:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 martie 2025 la 18:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 19 martie 2025 la 19:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 martie 2025 la 23:53 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 2 martie 2025 la 20:04 UTCidentified

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 3 martie 2025 la 00:20 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 12 decembrie 2024 la 19:54 UTCinvestigating

   Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 12 decembrie 2024 la 21:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 decembrie 2024 la 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 decembrie 2024 la 15:24 UTCinvestigating

   We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

5. 13 decembrie 2024 la 21:01 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 16 decembrie 2024 la 15:37 UTCresolved

   This incident has been resolved.

1. 9 decembrie 2024 la 11:02 UTCinvestigating

   The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 9 decembrie 2024 la 15:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 decembrie 2024 la 15:40 UTCresolved

   The issue has been resolved now, and Portal is also available.

1. 19 noiembrie 2024 la 12:54 UTCinvestigating

   The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact [email protected].

2. 19 noiembrie 2024 la 13:00 UTCmonitoring

   The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.

3. 19 noiembrie 2024 la 13:36 UTCresolved

   We have completed the monitoring, and the Portal 2.0 dashboard is now operational.

1. 21 octombrie 2024 la 09:31 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 21 octombrie 2024 la 09:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 octombrie 2024 la 10:17 UTCresolved

   This incident has been resolved.

1. 18 octombrie 2024 la 12:43 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18 octombrie 2024 la 16:56 UTCresolved

   This incident has been resolved.

1. 12 septembrie 2024 la 19:23 UTCinvestigating

   Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

2. 12 septembrie 2024 la 19:54 UTCmonitoring

   Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

3. 13 septembrie 2024 la 10:15 UTCidentified

   We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

4. 13 septembrie 2024 la 11:04 UTCresolved

   The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

1. 22 august 2024 la 09:09 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 21st, 2024 at 11:36 AM UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 22 august 2024 la 23:00 UTCresolved

   This incident has been resolved.

1. 7 august 2024 la 14:55 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 07th, 2024 at 13:30 UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7 august 2024 la 17:52 UTCresolved

   This incident has been resolved.

1. 8 mai 2024 la 20:18 UTCinvestigating

   Certain Production Portal users may receive 403-Forbidden error when accessing Retain/Subscribe Dashboards. All other Retain/Subscribe reports are working properly. Our engineers are currently investigating the issue with high priority and will update this post as we gather more information. if you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8 mai 2024 la 21:12 UTCresolved

   This incident has been resolved.