Istoricul incidentelor Vonage

1. 4 septembrie 2026 la 09:21 UTCinvestigating

   Suntem conştienţi de aspecte care ar putea avea impact asupra e-mailurilor de verificare 2FA din regiunea EMEA. Ne străduim să rezolvăm problema cât mai curând posibil. Vom furniza actualizări suplimentare în termen de o oră. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

2. 4 septembrie 2026 la 11:03 UTCidentified

   Am identificat problema și am aplicat etapele inițiale de atenuare. Continuăm să lucrăm pentru a rezolva problema care poate fi legată de problemele de e-mail 2FA. Vom continua să vă punem la curent în 2 ore. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

3. 4 septembrie 2026 la 12:31 UTCidentified

   Continuăm să lucrăm pentru a rezolva problema care ar putea avea impact asupra e-mailurilor de verificare 2FA din regiunile EMEA și NAM. Vom continua să vă punem la curent în 6 ore. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

4. 4 septembrie 2026 la 13:52 UTCmonitoring

   Serviciile Vonage continuă să prezinte semne de recuperare după întreruperea de astăzi în e-mailurile de verificare 2FA. Vom continua să furnizeze actualizări suplimentare aici în 6 ore și odată ce serviciul complet este restaurat. Vă mulțumim pentru răbdare și înțelegere pe măsură ce lucrăm pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

5. 4 septembrie 2026 la 14:25 UTCresolved

   Serviciile de Vonage au fost restaurate complet în urma întreruperii serviciilor de astăzi, care a început la 2026-09-04 08:01 UTC. Rezoluţia completă a fost confirmată cu efect 2026-09-04 13:37 UTC. Clienţii afectaţi vor primi un RFO oficial. Vă mulțumim pentru răbdare și înțelegere, așa cum am lucrat pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

Traducere automată din actualizarea oficială a incidentului.

1. 4 septembrie 2026 la 08:26 UTCinvestigating

   Suntem conştienţi de probleme care ar putea avea impact asupra analizelor istorice: Livrări programate, tablouri de bord pentru analize istorice şi întrebări API privind statisticile din regiunea EMEA. Ne străduim să rezolvăm problema cât mai curând posibil. Vom furniza actualizări suplimentare în termen de o oră. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

2. 4 septembrie 2026 la 09:25 UTCmonitoring

   Serviciile Vonage continuă să prezinte semne de recuperare în urma întreruperii de astăzi în API-ul Istoric Analytics și Statistics. Vom continua să furnizeze actualizări suplimentare aici în 6 ore și odată ce serviciul complet este restaurat. Vă mulțumim pentru răbdare și înțelegere pe măsură ce lucrăm pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

3. 4 septembrie 2026 la 10:17 UTCresolved

   Serviciile de vânzare au fost restaurate pe deplin în urma întreruperii serviciului de astăzi, care a început la 2026-09-04 07:07 UTC. Rezoluția completă a fost confirmată efectivă începând cu 2026-09-04 10:14 UTC. Vă mulțumim pentru răbdare și înțelegere, așa cum am lucrat pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

Traducere automată din actualizarea oficială a incidentului.

1. 20 august 2026 la 09:23 UTCinvestigating

   Suntem conştienţi de problemele care ar putea afecta apelurile dvs. WebRTC. Ne străduim să rezolvăm problema cât mai curând posibil. Vom furniza noi actualizări în 30 de minute. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveţi întrebări, vă rog

2. 20 august 2026 la 09:31 UTCidentified

   Am identificat problema care ar putea avea impact asupra apelurilor dvs. WebRTC și am aplicat atenuări inițiale. Serviciile Vonage continuă să arate semne de recuperare după întreruperea de astăzi în Vom continua să furnizeze actualizări suplimentare aici în termen de 30 de minute și odată ce serviciul complet este restaurat. Vă mulțumim pentru răbdare și înțelegere pe măsură ce lucrăm pentru a restabili serviciile cât mai repede posibil.

3. 20 august 2026 la 10:11 UTCmonitoring

   Serviciile Vonage continuă să prezinte semne de recuperare după întreruperea de astăzi în apeluri WebRTC. Vom continua să oferim actualizări suplimentare și odată ce serviciul complet este restabilit. Vă mulțumim pentru răbdare și înțelegere pe măsură ce lucrăm pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați [ https://www.vonage.com/support/]

4. 20 august 2026 la 10:49 UTCresolved

   Serviciile de vanaj au fost restaurate complet în urma întreruperii serviciului de astăzi, care a început la 2026-08-20 08:14 UTC. Rezoluţia completă a fost confirmată cu efect 2026-08-20 08:49 UTC. Clienţii afectaţi vor primi un RFO oficial. Vă mulțumim pentru răbdare și înțelegere, așa cum am lucrat pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați [ https://www.vonage.com/support/]

Traducere automată din actualizarea oficială a incidentului.

1. 11 august 2026 la 00:26 UTCinvestigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 11 august 2026 la 00:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 august 2026 la 01:26 UTCinvestigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 11 august 2026 la 03:29 UTCinvestigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 11 august 2026 la 03:45 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 11 august 2026 la 03:47 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 11 august 2026 la 08:06 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Traducere automată din actualizarea oficială a incidentului.

1. 7 august 2026 la 09:21 UTCinvestigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 7 august 2026 la 09:53 UTCinvestigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 7 august 2026 la 10:54 UTCinvestigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 7 august 2026 la 11:19 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 7 august 2026 la 12:40 UTCresolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Traducere automată din actualizarea oficială a incidentului.

1. 4 august 2026 la 12:36 UTCinvestigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 4 august 2026 la 13:05 UTCresolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 29 iulie 2026 la 14:01 UTCinvestigating

   Suntem conştienţi de probleme care ar putea afecta interacţiunile vocale în cazul în care asistentul virtual este utilizat, ceea ce duce la aportul Virtual Asistent nu mai este capturat. Ne străduim să rezolvăm problema cât mai curând posibil. Vom furniza actualizări suplimentare în termen de o oră. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, https://www.vonage.com/support/

2. 29 iulie 2026 la 14:15 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 29 iulie 2026 la 14:28 UTCmonitoring

   Serviciile Vonage continuă să prezinte semne de recuperare după întreruperea de astăzi în AI Studio Virtual Assistant. Vom continua să oferim actualizări suplimentare aici în 12 ore, și odată ce serviciul complet este restaurat. Vă mulțumim pentru răbdare și înțelegere pe măsură ce lucrăm pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

4. 29 iulie 2026 la 20:49 UTCresolved

   Serviciile de vonage au fost restaurate complet ca urmare a întreruperii serviciului de astăzi, care a început la 2026-07-29 13:40 UTC. Rezoluţia completă a fost confirmată cu efect 2026-07-29 14:09 UTC. Vei primi un RFO oficial. Vă mulțumim pentru răbdare și înțelegere, așa cum am lucrat pentru a restabili serviciile cât mai repede posibil.

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 09:53 UTCinvestigating

   Suntem conștienți de probleme care pot afecta unele apeluri de intrare în cazul în care asistentul virtual este utilizat, ceea ce duce la ieșire Virtual Asistent nu mai fi capturat. Ne străduim să rezolvăm problema cât mai curând posibil. Vom furniza actualizări suplimentare în termen de o oră. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, https://www.vonage.com/support/

2. 24 iulie 2026 la 11:17 UTCmonitoring

   Serviciile Vonage continuă să arate semne de recuperare după întreruperea de astăzi în asistent virtual. Vom continua să furnizeze actualizări suplimentare aici în termen de 4 ore, și odată ce serviciul complet este restabilit. Vă mulțumim pentru răbdare și înțelegere pe măsură ce lucrăm pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

3. 24 iulie 2026 la 15:11 UTCresolved

   Serviciile de Vonage au fost restaurate complet ca urmare a întreruperii serviciilor de astăzi, care a început la 2026-07-24 08:06 UTC. Rezoluţia completă a fost confirmată cu efect 2026-07-24 09:17 UTC. Clienţii afectaţi vor primi un RFO oficial. Vă mulțumim pentru răbdare și înțelegere, așa cum am lucrat pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

Traducere automată din actualizarea oficială a incidentului.

1. 23 iulie 2026 la 11:49 UTCinvestigating

   Suntem conştienţi de probleme care ar putea avea un impact asupra unora dintre apelurile dumneavoastră direcţionate către controlorii de frontieră ai sesiunii GTT (SBC) din regiunea EMEA din cauza unei întreruperi a activităţii unei terţe părţi. Ne străduim să rezolvăm problema cât mai curând posibil. Vom furniza actualizări suplimentare în termen de o oră. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

2. 23 iulie 2026 la 13:02 UTCidentified

   În urma unei întreruperi raportate de GTT, monitorizăm impactul asupra unor servicii Vonage, care ar fi putut afecta apelurile dumneavoastră în regiunea EMEA. Lucrăm îndeaproape cu GTT pentru a rezolva această problemă. Vom continua să oferim actualizări suplimentare în 6 ore. Vă mulţumesc pentru răbdare şi înţelegere. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

3. 23 iulie 2026 la 16:58 UTCmonitoring

   Vă mulțumim pentru răbdarea dumneavoastră în urma întreruperii GTT raportate mai devreme astăzi, care poate fi afectat apelurile care trec prin serviciile GTT. GTT a identificat problema și a aplicat atenuările inițiale și continuă să raporteze semne timpurii de redresare a serviciilor afectate. Rămânem logodiţi cu ei pe măsură ce redresarea continuă. Vom oferi actualizări suplimentare în termen de 24 de ore și odată ce serviciul complet este restaurat. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

4. 23 iulie 2026 la 17:56 UTCresolved

   Serviciile Vonage au fost restaurate complet ca urmare a întreruperii de serviciu raportate de GTT, care a început la 2026-07-23 09:44:28 UTC. Rezoluţia completă a incidentului a fost confirmată de GTT cu efect 2026-07-23 14:25 UTC. Clienţii afectaţi vor primi un RFO oficial. Vă mulțumim pentru răbdare și înțelegere așa cum am lucrat cu GTT pentru a restabili serviciile cât mai repede posibil. Dacă aveți întrebări, vă rugăm să contactați https://www.vonage.com/support/

Traducere automată din actualizarea oficială a incidentului.

1. 9 iulie 2026 la 06:42 UTCinvestigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9 iulie 2026 la 07:22 UTCmonitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 9 iulie 2026 la 11:51 UTCresolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 6 iulie 2026 la 14:28 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 6 iulie 2026 la 14:59 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 6 iulie 2026 la 16:35 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 iulie 2026 la 10:56 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 iulie 2026 la 16:29 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 3 iulie 2026 la 11:12 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 iulie 2026 la 05:11 UTCinvestigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 iulie 2026 la 06:59 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2 iulie 2026 la 09:27 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 1 iulie 2026 la 16:00 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 1 iulie 2026 la 16:58 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 1 iulie 2026 la 19:25 UTCresolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 30 iunie 2026 la 18:35 UTCinvestigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 30 iunie 2026 la 19:37 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 1 iulie 2026 la 12:22 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 26 iunie 2026 la 12:54 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 26 iunie 2026 la 13:08 UTCmonitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 26 iunie 2026 la 19:31 UTCidentified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 29 iunie 2026 la 05:11 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 19 iunie 2026 la 12:08 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 19 iunie 2026 la 14:51 UTCinvestigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 19 iunie 2026 la 19:54 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 16 iunie 2026 la 17:02 UTCinvestigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 16 iunie 2026 la 17:46 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 iunie 2026 la 18:19 UTCresolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 12 iunie 2026 la 15:51 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 15 iunie 2026 la 17:30 UTCmonitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 iunie 2026 la 15:27 UTCresolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 9 iunie 2026 la 16:29 UTCinvestigating

   We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9 iunie 2026 la 18:13 UTCinvestigating

   We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 10 iunie 2026 la 19:08 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 11 iunie 2026 la 17:39 UTCmonitoring

   Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 11 iunie 2026 la 20:40 UTCresolved

   This incident has been resolved.