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    Istoricul incidentelor Workramp

    51 incidente Workramp înregistrate începând din ianuarie 2018, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Problema cu unele caracteristici AI

    A început 31 august 2026 la 14:15 UTC · 1d 23h

    IssuesIncident minor
    Componente afectate
    Learn:UpAcademy
    1. 31 august 2026 la 14:15 UTCinvestigating

      Unele caracteristici ale AI nu funcționează în prezent. Echipa noastră investighează în mod activ problema și lucrează la o actualizare. În prezent sunt afectate următoarele caracteristici: -Creare Ghid prin AI - impacting Learn:Up/intern -AI Challenge Grading - impacting Learn:Up/intern -AI Text Question Grading - impacting both Learn: Up & Academies Vom continua să monitorizeze situația și să ofere actualizări aici, așa cum am afla mai multe. Vă mulțumim pentru răbdare în timp ce lucrăm pentru a rezolva acest lucru.

    2. 31 august 2026 la 20:09 UTCidentified

      Echipa noastră a găsit problema şi lucrează la o actualizare pentru a o repara. Odată confirmat, echipa noastră va fi în măsură să facă un fix de date pentru clasament AI Text Question & AI Challenge care sunt blocate în prezent. Puteţi să le notaţi manual, dacă doriţi. Vom actualiza din nou aici odată ce actualizarea este eliberată și apoi din nou atunci când fix de date a fost finalizat.

    3. 1 septembrie 2026 la 20:50 UTCmonitoring

      A fost implementată o soluţie şi monitorizăm rezultatele. Toate următoarele caracteristici AI ar trebui să funcționeze din nou: - Create Guide via AI - Al Challenge Grading -AI Text Întrebare Grading Echipa noastră lucrează la un fix de date pentru orice clasificare care a fost ratat pentru problema AI Text Grading. Pentru provocări, acestea sunt stabilite pentru a dezagrega clasatul AI și să atribuie utilizatorilor reali după ce a fost în imposibilitatea de a nota, astfel încât acestea pot fi clasificate manual. Dacă aveți nevoie de elevul AI Challenge în schimb pentru orice ratat pe 31 august, vă rugăm să ajungeți la [email protected]

    4. 2 septembrie 2026 la 13:41 UTCresolved

      Fix de date pentru AI Text problema Grading întrebare a fost acum lansat, astfel încât această problemă a fost acum pe deplin rezolvată. Dacă observaţi ceva sau dacă vă putem ajuta cu ceva, vă rugăm să ajungeţi la [email protected]

    Traducere automată din actualizarea oficială a incidentului.

    Academy Degradation

    A început 20 ianuarie 2026 la 16:15 UTC · 35m

    IssuesIncident minor
    Componente afectate
    Academy
    1. 20 ianuarie 2026 la 16:39 UTCinvestigating

      Our backend team is aware of the issue and are investigating further

    2. 20 ianuarie 2026 la 16:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results

    3. 20 ianuarie 2026 la 16:46 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 20 ianuarie 2026 la 16:50 UTCresolved

      The incident has been fully resolved

    Site Outage

    A început 15 octombrie 2025 la 18:57 UTC · 3h 24m

    OutageIncident major
    Componente afectate
    EU ApplicationLearn:UpAcademy
    1. 15 octombrie 2025 la 18:57 UTCinvestigating

      We are currently experiencing an outage with the platform and our backend team is investigating the issue.

    2. 15 octombrie 2025 la 19:05 UTCidentified

      We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.

    3. 15 octombrie 2025 la 19:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 15 octombrie 2025 la 22:21 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 15 octombrie 2025 la 22:21 UTCresolved

      This incident has been resolved.

    SCORM Module Completion Status Delays

    A început 26 septembrie 2025 la 15:35 UTC · 55m

    IssuesIncident minor
    Componente afectate
    Learn:Up
    1. 26 septembrie 2025 la 15:35 UTCinvestigating

      We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.

    2. 26 septembrie 2025 la 16:29 UTCinvestigating

      This issue is now resolved and SCORM module statuses are syncing as expected.

    3. 26 septembrie 2025 la 16:30 UTCresolved

      This issue is now resolved and SCORM module statuses are syncing as expected.

    Analytics Studio Outage Caused by Omni Analytics

    A început 8 septembrie 2025 la 18:14 UTC · 1h 11m

    OutageIncident major
    Componente afectate
    Learn:UpAcademy
    1. 8 septembrie 2025 la 18:14 UTCinvestigating

      Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/

    2. 8 septembrie 2025 la 18:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 8 septembrie 2025 la 18:46 UTCmonitoring

      Omni Analytics has implemented a fix and is monitoring the progress.

    4. 8 septembrie 2025 la 19:25 UTCresolved

      This incident has been resolved.

    Platform Degraded Performance

    A început 3 septembrie 2025 la 16:26 UTC · 1h 1m

    IssuesIncident minor
    Componente afectate
    Learn:UpAcademy
    1. 3 septembrie 2025 la 16:26 UTCinvestigating

      We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.

    2. 3 septembrie 2025 la 17:27 UTCresolved

      This incident has now been resolved.

    EU Reporting Errors

    A început 12 august 2025 la 14:28 UTC · 1h 23m

    IssuesIncident minor
    Componente afectate
    EU Application
    1. 12 august 2025 la 14:28 UTCinvestigating

      We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.

    2. 12 august 2025 la 15:51 UTCresolved

      This incident has been resolved.

    Admin Console Search Issues

    A început 8 august 2025 la 16:21 UTC · 43m

    IssuesIncident minor
    Componente afectate
    Learn:Up
    1. 8 august 2025 la 16:21 UTCinvestigating

      We are currently investigating an issue with the content search in the Admin Console returning no results.

    2. 8 august 2025 la 17:00 UTCidentified

      The issue has been identified and a fix is being applied.

    3. 8 august 2025 la 17:04 UTCresolved

      The issue has been resolved and the Admin Console content search is now working as expected.

    workramp.com site error

    A început 12 iunie 2025 la 18:35 UTC · 2h 30m

    Pending
    Componente afectate
    Learn:Up
    1. 12 iunie 2025 la 18:35 UTCinvestigating

      Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

    2. 12 iunie 2025 la 21:05 UTCresolved

      This incident has been resolved.

    Admin Console Errors

    A început 10 iunie 2025 la 20:17 UTC · 0m

    OutageIncident critic
    1. 10 iunie 2025 la 20:37 UTCresolved

      Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

    Degraded Performance in Employee Learning Cloud

    A început 15 noiembrie 2024 la 15:30 UTC · 6h 22m

    IssuesIncident minor
    Componente afectate
    Learn:Up
    1. 15 noiembrie 2024 la 15:30 UTCinvestigating

      We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

    2. 15 noiembrie 2024 la 19:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 noiembrie 2024 la 21:52 UTCresolved

      This incident has been resolved.

    Platform Outage

    A început 16 august 2024 la 13:53 UTC · 1h 35m

    Pending
    Componente afectate
    Learn:UpAcademy
    1. 16 august 2024 la 13:53 UTCinvestigating

      We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

    2. 16 august 2024 la 13:56 UTCmonitoring

      The site is up and running and we are monitoring the results.

    3. 16 august 2024 la 15:28 UTCresolved

      This incident has been resolved.

    Degraded Platform Performance

    A început 5 aprilie 2024 la 20:25 UTC · 1h 22m

    IssuesIncident minor
    Componente afectate
    EU ApplicationLearn:UpAcademy
    1. 5 aprilie 2024 la 20:40 UTCinvestigating

      We are aware of an issue with our platform intermittently producing a generic errors.

    2. 5 aprilie 2024 la 20:42 UTCidentified

      Our backend team is working on resolving the intermittent error. We expect full platform stability soon.

    3. 5 aprilie 2024 la 21:19 UTCmonitoring

      We have now deployed a fix and are monitoring the results.

    4. 5 aprilie 2024 la 21:47 UTCresolved

      This incident has been resolved.

    Platform Outage

    A început 2 aprilie 2024 la 15:33 UTC · 3h 28m

    OutageIncident critic
    Componente afectate
    EU ApplicationLearn:UpAcademy
    1. 2 aprilie 2024 la 15:45 UTCidentified

      Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

    2. 2 aprilie 2024 la 16:14 UTCinvestigating

      We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

    3. 2 aprilie 2024 la 16:35 UTCidentified

      Our team has identified a possible cause for the outage and are working on a solution.

    4. 2 aprilie 2024 la 16:44 UTCmonitoring

      The platform is back up and running, however our team is still monitoring the stability of the platform's performance.

    5. 2 aprilie 2024 la 19:01 UTCresolved

      This incident has been resolved.

    EU Instance Outage

    A început 16 februarie 2024 la 19:20 UTC · 41m

    OutageIncident critic
    Componente afectate
    EU Application
    1. 16 februarie 2024 la 19:56 UTCinvestigating

      We are currently investigating this issue.

    2. 16 februarie 2024 la 19:58 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 februarie 2024 la 19:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 februarie 2024 la 20:01 UTCresolved

      This incident has been resolved.

    Platform Outage

    A început 15 noiembrie 2023 la 21:43 UTC · 1h 31m

    OutageIncident critic
    Componente afectate
    Learn:UpAcademy
    1. 15 noiembrie 2023 la 21:43 UTCinvestigating

      There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

    2. 15 noiembrie 2023 la 21:52 UTCmonitoring

      Our team has restored platform functions and are monitoring the backend impact.

    3. 15 noiembrie 2023 la 22:05 UTCidentified

      While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

    4. 15 noiembrie 2023 la 22:23 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 15 noiembrie 2023 la 22:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 16 noiembrie 2023 la 00:15 UTCresolved

      A solution has been put in place and the platform is functioning stably.

    Platform Outage

    A început 31 octombrie 2023 la 21:37 UTC · 3m

    OutageIncident critic
    Componente afectate
    Learn:UpAcademy
    1. 31 octombrie 2023 la 21:37 UTCinvestigating

      Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

    2. 31 octombrie 2023 la 21:39 UTCidentified

      WorkRamp pages are loading again but we are still identifying the cause of the original error.

    3. 31 octombrie 2023 la 21:46 UTCresolved

      The error is now resolved and all systems are functional.

    Degraded Website Performance

    A început 18 octombrie 2023 la 13:02 UTC · 2h 50m

    IssuesIncident minor
    Componente afectate
    Learn:UpEmailAcademy
    1. 18 octombrie 2023 la 13:02 UTCinvestigating

      There is a backup of backend processes causing a delay in certain actions in the platform.

    2. 18 octombrie 2023 la 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18 octombrie 2023 la 14:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18 octombrie 2023 la 15:52 UTCresolved

      This incident has been resolved.

    Degraded Performance for Some Features

    A început 31 august 2023 la 19:30 UTC · 0m

    IssuesIncident minor
    1. 1 septembrie 2023 la 16:15 UTCresolved

      Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

    SCORM Modules Presenting a Blank Page

    A început 9 martie 2023 la 18:39 UTC · 6h 21m

    Pending
    Componente afectate
    Learn:UpAcademy
    1. 9 martie 2023 la 18:39 UTCinvestigating

      The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

    2. 9 martie 2023 la 19:02 UTCmonitoring

      SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue.

    3. 10 martie 2023 la 03:57 UTCresolved

      This incident has been resolved.