Istoricul incidentelor Xendit

1. 12 august 2026 la 19:05 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 20.00% of requests in the last 15 minutes have been affected - First triggered at: 2026-08-13 02:03:17+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 20:07 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 19:04 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.5% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 20:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 17:39 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 18:39 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 17:10 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

2. 12 august 2026 la 17:20 UTCresolved

   This incident has been resolved.

1. 12 august 2026 la 16:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000

2. 12 august 2026 la 16:50 UTCresolved

   This incident has been resolved.

1. 12 august 2026 la 16:02 UTCidentified

   Stimaţi clienţi, Am detectat probleme cu plățile EWALLET LINKAJA din cauza unei întreruperi la sfârșitul partenerului nostru. Impactul: - Vedem probleme cu finalizarea plăţilor pe LINKAJA - Comercianţii vor putea iniţia tranzacţii cu succes, dar vor putea primi apeluri întârziate pentru finalizarea plăţii. - Market: Indonezia - Impact: rata de plată de succes a scăzut sub pragul normal În prezent, suntem în curs de investigare și vom ține această pagină actualizată pe măsură ce aflăm mai multe și restabilim aceste servicii. Între timp, vă recomandăm să luați următoarele măsuri pentru a atenua perturbările utilizatorilor finali în timpul acestui incident: - Consultați utilizatorii finali să completeze plățile prin intermediul unui furnizor alternativ de eWallet până la soluționarea problemei. - Reconcilierea statutului tranzactiilor initiate dupa incident va fi necesara. Vom colabora cu furnizorul nostru de eWallet și vom furniza informații suplimentare în timp util. Scuze pentru deranjul cauzat. Cu sinceritate, Serviciul client Xendit

2. 12 august 2026 la 16:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traducere automată din actualizarea oficială a incidentului.

1. 12 august 2026 la 16:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: All amount

2. 12 august 2026 la 18:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001

3. 12 august 2026 la 18:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

4. 12 august 2026 la 20:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

5. 12 august 2026 la 21:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

1. 12 august 2026 la 14:53 UTCidentified

   Stimaţi clienţi, Am detectat probleme cu plățile QR CODE LINKAJA din cauza unei întreruperi la sfârșitul partenerului nostru. Impactul: - Vedem probleme cu finalizarea plăţilor pe LINKAJA - Comercianţii vor putea iniţia tranzacţii cu succes, dar vor putea primi apeluri întârziate pentru finalizarea plăţii. - Market: Indonezia - Impact: rata de plată de succes a scăzut sub pragul normal În prezent, suntem în curs de investigare și vom ține această pagină actualizată pe măsură ce aflăm mai multe și restabilim aceste servicii. Între timp, vă recomandăm să luați următoarele măsuri pentru a atenua perturbările utilizatorilor finali în timpul acestui incident: - Consultați utilizatorii finali să completeze plățile prin intermediul unui furnizor alternativ de eWallet până la soluționarea problemei. - Reconcilierea statutului tranzactiilor initiate dupa incident va fi necesara. Vom colabora cu furnizorul nostru de eWallet și vom furniza informații suplimentare în timp util. Scuze pentru deranjul cauzat. Cu sinceritate, Serviciul client Xendit

2. 12 august 2026 la 14:54 UTCresolved

   Dragi Clienţi, Acest incident a fost rezolvat. Cu sinceritate, Serviciul client Xendit

Traducere automată din actualizarea oficială a incidentului.

1. 12 august 2026 la 09:56 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 12:18 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 06:52 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 08:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 04:28 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 05:16 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 04:25 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 04:28 UTCresolved

   Dragi Clienţi, Acest incident a fost rezolvat. Cu sinceritate, Serviciul client Xendit

Traducere automată din actualizarea oficială a incidentului.

1. 12 august 2026 la 02:12 UTCidentified

   Stimaţi clienţi, Am detectat probleme cu plățile Over-The-Counter (OTC) ECPAY LOAN din cauza întreruperii la sfârșitul partenerului nostru. Impactul: - Creat Over-The-Counter (OTC) ECPAY LOAN nu poate fi plătit - Plata Over-The-Counter (OTC) de succes va dura mai mult timp pentru a procesa - Comercianţii vor putea crea/actualiza coduri de plată Over-The-Counter (OTC) Investigăm și vom păstra această pagină actualizată așa cum am auzit știri de la partenerul nostru. Între timp, vă recomandăm să luați următoarele măsuri pentru a atenua perturbarea în timpul acestui incident: - Consultaţi plătitorii să utilizeze alte canale de plată Scuze pentru deranjul cauzat. Cu sinceritate, Serviciul client Xendit

2. 12 august 2026 la 02:31 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traducere automată din actualizarea oficială a incidentului.

1. 12 august 2026 la 01:45 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 01:46 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 01:43 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 01:44 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 august 2026 la 00:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-4999, above 250000001

2. 12 august 2026 la 00:50 UTCresolved

   This incident has been resolved.

1. 11 august 2026 la 23:38 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 august 2026 la 00:38 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 august 2026 la 22:05 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 august 2026 la 22:06 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 august 2026 la 21:21 UTCidentified

   Stimaţi clienţi, Am detectat probleme cu plățile DANA QR CODE din cauza unei întreruperi la sfârșitul partenerului nostru. Impactul: - Vedem probleme cu finalizarea plăţilor pentru DANA - Comercianţii vor putea iniţia tranzacţii cu succes, dar vor putea primi apeluri întârziate pentru finalizarea plăţii. - Market: Indonezia - Impact: rata de plată de succes a scăzut sub pragul normal În prezent, suntem în curs de investigare și vom ține această pagină actualizată pe măsură ce aflăm mai multe și restabilim aceste servicii. Între timp, vă recomandăm să luați următoarele măsuri pentru a atenua perturbările utilizatorilor finali în timpul acestui incident: - Consultați utilizatorii finali să completeze plățile prin intermediul unui furnizor alternativ de eWallet până la soluționarea problemei. - Reconcilierea statutului tranzactiilor initiate dupa incident va fi necesara. Vom colabora cu furnizorul nostru de eWallet și vom furniza informații suplimentare în timp util. Scuze pentru deranjul cauzat. Cu sinceritate, Serviciul client Xendit

2. 11 august 2026 la 21:24 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traducere automată din actualizarea oficială a incidentului.

1. 11 august 2026 la 21:19 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 august 2026 la 21:20 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service