Istoricul incidentelor Xendit

Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on QRPH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: ph - Over 0.201% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 10.20% of requests in the last 15 minutes have been affected - First triggered at: 2026-07-14 02:51:12+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 12.60% of requests in the last 15 minutes have been affected - First triggered at: 2026-07-14 02:00:12+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner. TH_SCB: All amount

This incident has been resolved.

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000

This incident has been resolved.

Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service