Istoricul incidentelor Xsolla

1. 3 august 2026 la 21:59 UTCresolved

   Data: 3 august 2026, 20:45 La 3 august 2026, între 20:45 și 21:25 UTC, serviciul API Magazinul a cunoscut performanțe degradate. În această perioadă, este posibil ca utilizatorii să fi observat perioade ridicate de răspuns sau temporizări atunci când apelează anumite metode API magazin, ceea ce ar putea duce la încărcarea mai lentă a paginilor legate de magazin și fluxurile de cumpărare. Problema a fost pe deplin rezolvată, iar serviciul funcționează în mod normal. Continuăm să monitorizăm serviciul şi investigăm cauza principală pentru prevenirea recurenţelor. Ne cerem scuze pentru orice neplăceri cauzate.

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 09:32 UTCidentified

   Avem o pană parţială din cauza problemelor legate de procesarea plăţilor.

2. 24 iulie 2026 la 09:40 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

3. 24 iulie 2026 la 09:41 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 24 iulie 2026 la 09:48 UTCresolved

   La 24 iulie 2026, de la 2:15 AM la 2:40 AM PT, serviciul de creare a plăților nu a fost disponibil. În timpul acestei ferestre, utilizatorii au întâmpinat o eroare atunci când au încercat să inițieze o plată. Ne cerem sincer scuze pentru orice neplăceri pe care le-ar fi putut cauza.

Traducere automată din actualizarea oficială a incidentului.

1. 14 iulie 2026 la 18:18 UTCinvestigating

   În prezent investigăm rapoarte de latență intermitentă care afectează Store.xsolla.com API-uri, ceea ce poate duce la întârzieri temporare de conectare pentru unii utilizatori. Echipa noastră de ingineri lucrează activ pentru a identifica şi rezolva cauza principală. Vom furniza noi actualizări pe măsură ce continuăm investigaţia.

2. 14 iulie 2026 la 18:57 UTCmonitoring

   Am identificat și rezolvat sursa problemelor de conectivitate intermitentă, care au fost izolate într-o anumită zonă de rețea. Echipa noastră de inginerie a migrat cu succes serviciile afectate către zone stabile și am confirmat că conectivitatea la servicii a fost restabilită pe deplin. Continuăm să monitorizăm performanţa şi facem o analiză post-incidenţă pentru a preveni recurenţele.

3. 14 iulie 2026 la 20:56 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 13 mai 2026 la 20:08 UTCinvestigating

   We are aware of an ongoing incident impacting Xsolla Launcher availability. End users may experience failed or slow downloads of launcher assets. The issue has been traced to a major outage at one of our upstream CDN providers, which is currently affecting their global content delivery network and API. Their engineering team has acknowledged the incident and is actively investigating the root cause. Our team is monitoring the situation closely and evaluating mitigation options on our side. We will post the next update as soon as we receive new information from the upstream provider or have additional details to share. We sincerely apologize for the inconvenience and appreciate your patience.

2. 13 mai 2026 la 20:28 UTCmonitoring

   Xsolla Launcher CDN traffic has recovered across affected endpoints. Per our upstream CDN provider, the CDN has mostly recovered but may still be partially unavailable for some users while remediation continues on their side We are continuing to monitor the situation.

3. 13 mai 2026 la 20:52 UTCresolved

   Our upstream CDN provider has confirmed that the incident on their side has been resolved. We sincerely apologize for the disruption and thank you for your patience throughout the incident.

1. 5 mai 2026 la 19:24 UTCinvestigating

   We are currently investigating reports of degraded performance affecting the Store API. Users may experience slow load times or errors when accessing Webshop-related pages. Our team is actively looking into the issue and will provide an update as soon as possible.

2. 5 mai 2026 la 19:46 UTCinvestigating

   We are currently investigating a service outage affecting the Store API and our Webshop product in general. Our team is actively working to identify the root cause and will provide an update as soon as possible.

3. 5 mai 2026 la 20:24 UTCmonitoring

   We have applied a mitigation that has restored Store API availability. Our team continues to monitor the service to ensure stability.

4. 5 mai 2026 la 21:03 UTCresolved

   All services are fully operational. We apologize for any inconvenience this may have caused and thank you for your patience.

1. 13 ianuarie 2026 la 15:49 UTCresolved

   On January 13, 2025, between 5:45 AM and 6:35 AM PST, users and partners may have experienced limited access to Site Builder features: - Inability to access the Site Builder editor or view site listings in Partner Account - Login failures via User ID on partner-hosted sites Certain login requests were temporarily blocked after an upstream provider's security system flagged them as anomalous. The issue was quickly identified and resolved in coordination with the provider. All Site Builder functionality has been fully restored. We apologize for any inconvenience this may have caused.

1. 24 decembrie 2025 la 21:30 UTCmonitoring

   We are currently experiencing degraded functionality in Xsolla Login Silent Authentication for Steam users due to an ongoing outage on the Steam platform. As a result, users attempting to authenticate via Xsolla Login using Steam may encounter login failures or timeouts. Other Xsolla Login authentication methods remain operational. We are actively monitoring the situation and will provide updates as Steam restores full service.

2. 25 decembrie 2025 la 02:53 UTCmonitoring

   Steam has restored service and Xsolla Login Silent Authentication for Steam users is operating normally again. We are monitoring closely for the next 30 minutes to ensure stability.

3. 25 decembrie 2025 la 03:21 UTCresolved

   This issue is resolved. Xsolla Login Silent Authentication for Steam users remains stable and fully operational.

1. 5 decembrie 2025 la 23:59 UTCresolved

   On December 5th at 2:56 PM PST, our systems detected a DDoS attack targeting our platform. The attack was automatically identified and mitigated by our anti-DDoS protection. During the brief period before full mitigation was completed (approximately 3 minutes, from 2:56 PM to 2:59 PM PST), some users may have experienced increased latency or intermittent timeouts. The attack was fully mitigated, and all systems have been operating normally since 3:00 PM PST. No ongoing impact to stability or performance has been observed. We sincerely apologize for any disruption this may have caused and greatly appreciate your patience and understanding.

1. 1 decembrie 2025 la 02:26 UTCinvestigating

   We are currently investigating this issue.

2. 1 decembrie 2025 la 02:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 decembrie 2025 la 02:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 decembrie 2025 la 04:21 UTCresolved

   At 6:15 PM PST on November 30, our monitoring systems detected abnormal traffic patterns that showed temporary network degradation and partial unavailability across our services. We traced the issue to a temporary network disruption affecting upstream internet service providers (external to our platform). The impact lasted approximately 14 minutes, with full service restored at 6:29 PM PST. All systems are operating normally since connectivity was reestablished. We sincerely apologize for the impact and truly appreciate your patience and understanding.

1. 16 octombrie 2025 la 13:17 UTCidentified

   We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.

2. 16 octombrie 2025 la 13:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 octombrie 2025 la 13:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 16 octombrie 2025 la 13:54 UTCresolved

   On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered. We sincerely apologize for any inconvenience this may have caused.

1. 23 septembrie 2025 la 08:02 UTCresolved

   At 11:42 PM PST on September 22, our monitoring systems detected abnormal traffic patterns that caused temporary network degradation. As a result, users experienced slower response times and, in some cases, intermittent connectivity issues. The root cause was identified as a sudden surge of inbound requests that exceeded normal operating levels (DDoS attack), which temporarily impacted service availability. The incident was fully resolved by 12:01 AM PST on September 23, and services have been operating normally since then. We sincerely apologize for the impact and truly appreciate your patience and understanding.

1. 4 septembrie 2025 la 18:27 UTCinvestigating

   We're experiencing an issue with Store API. We're investigating this issue and will post an update shortly.

2. 4 septembrie 2025 la 21:05 UTCmonitoring

   We've implemented the fix for the issue. We'll monitor the services for the next 2 hours to ensure stability and will post an update.

3. 4 septembrie 2025 la 23:07 UTCresolved

   We have confirmed that the issue has been fully resolved. The incident was triggered by unforeseen behavior in the purchasing flow, which placed excessive load on the underlying infrastructure and resulted in locks that caused, first, performance degradation and then downtime in request processing. From 11:05 AM PST to 1:29 PM PST Sept 4rd 2025, some users may have experienced delays or errors when purchasing digital goods. All systems are now operating normally. However, some users might have experienced delays with the delivery of purchased items - the process may have taken longer than expected. At the moment, all items have been delivered. We sincerely apologize for the inconvenience this incident may have caused and appreciate your patience while we worked to resolve it.

1. 25 iulie 2025 la 13:23 UTCresolved

   Between 07:42 and 08:08 AM EST, some partner websites built with Site Builder were temporarily unavailable due to an unexpected issue affecting the service's infrastructure. The issue was identified and mitigated. Measures have been taken to reduce the risk of recurrence. We appreciate your understanding and patience.

1. 24 iunie 2025 la 07:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 24 iunie 2025 la 07:32 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 24 iunie 2025 la 08:20 UTCresolved

   On June 24, 2025, from 12:18 AM to 12:26 AM PT, our users may have encountered errors accessing Xsolla services due to temporary network issues with upstream providers. We sincerely apologize for any inconvenience this may have caused.

1. 3 iunie 2025 la 15:42 UTCresolved

   On June 3, 2025, from 8:03 AM PT to 8:24 AM PT, our users have encountered errors in credit card payment processing due to the unavailability of the Credit Cards service. We sincerely apologize for any inconvenience this may have caused.

1. 28 mai 2025 la 08:59 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 28 mai 2025 la 09:00 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28 mai 2025 la 09:18 UTCmonitoring

   We've fixed the issue. We'll monitor the services for the next 10 minutes to ensure stability and will post an update.

4. 28 mai 2025 la 10:17 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 28 mai 2025 la 10:50 UTCmonitoring

   On May 28, 2025, from 01:11 AM to 02:12 AM PT, our users and partners may have encountered errors in the authentication process due to partial unavailability of the authorization API. Approximately 35% of users were affected during this period. We sincerely apologize for any inconvenience this may have caused.

6. 28 mai 2025 la 10:52 UTCresolved

   This incident has been resolved.

1. 22 mai 2025 la 10:24 UTCresolved

   On May 21, 2025, from 9:51 PM PT to 10:25 PM PT, our users and partners may have encountered errors in authentication process due to partial unavailability of the authorization API. It affected about 30% of users. We sincerely apologize for any inconvenience this may have caused.

1. 3 martie 2025 la 00:21 UTCinvestigating

   Increased latency and intermittent network disconnections observed in network traffic, causing delays in application responses. The network team is analyzing the issue.

2. 3 martie 2025 la 00:44 UTCresolved

   From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents.

1. 20 februarie 2025 la 13:09 UTCresolved

   Between February 20, 12:50 AM PST and February 20, 02:45 AM PST, we experienced an issue affecting websites using the default .xsolla.site domain. Users encountered errors or were unable to access sites built with Xsolla Sitebuilder relying on .xsolla.site. Our team identified the cause and implemented a solution. We apologize for any inconvenience this incident may have caused.

1. 30 ianuarie 2025 la 07:00 UTCidentified

   There is degradation in the store.xsolla.com high response time, and unavailability of some methods.

2. 30 ianuarie 2025 la 07:29 UTCmonitoring

   We have been working to resolve the issue and are currently monitoring the system's performance.

3. 30 ianuarie 2025 la 08:04 UTCmonitoring

   There are issues with processing and delivering orders

4. 30 ianuarie 2025 la 08:50 UTCmonitoring

   All the functionality is operational since 0:04 PST. We'll monitor the services for the next 30 minutes to ensure stability and will post another update.

5. 30 ianuarie 2025 la 09:42 UTCresolved

   We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.