Istoricul incidentelor Zero Hash

1. 11 august 2026 la 18:52 UTCinvestigating

   We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.

2. 11 august 2026 la 19:36 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 august 2026 la 22:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 august 2026 la 22:56 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 11:36 UTCmonitoring

   Furnizorul nostru de tehnologie MPC investighează o problemă de finalizare a tranzacţiilor pe reţeaua XRP Retragerile din reţea sunt întârziate şi vor fi trimise automat în lanţ după rezolvarea problemei

2. 29 iulie 2026 la 12:31 UTCresolved

   Acest incident a fost rezolvat acum

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 06:35 UTCinvestigating

   Suntem conştienţi de rata mare de eroare 503 pe /lichiditate, /plată şi /convert reducere a criteriilor finale. Echipa se uită activ în acest sens și vă vom oferi o actualizare în 30 de minute. Între timp, cererile şi execuţiile RFQ vor fi afectate.

2. 20 iulie 2026 la 07:14 UTCmonitoring

   S-a pus în aplicare un fix, iar criteriile finale afectate au revenit la ora 07:00 UTC. Monitorizăm serviciile și ne vom actualiza odată ce confirmarea problemei este pe deplin rezolvată.

3. 20 iulie 2026 la 07:44 UTCresolved

   Acest incident a fost rezolvat. Toate serviciile afectate sunt operaționale și stabile. Vă mulțumim pentru răbdare în timp ce lucrăm prin aceasta și nu ezitați să ajungă pentru a sprijini dacă aveți întrebări.

Traducere automată din actualizarea oficială a incidentului.

1. 4 iulie 2026 la 17:20 UTCinvestigating

   We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.

2. 4 iulie 2026 la 17:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 iulie 2026 la 18:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 iulie 2026 la 19:11 UTCresolved

   This incident has been resolved.

1. 2 iulie 2026 la 19:09 UTCmonitoring

   We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.

2. 2 iulie 2026 la 23:39 UTCresolved

   All impacted deposits have been credited.

1. 29 iunie 2026 la 14:05 UTCidentified

   We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades

2. 29 iunie 2026 la 14:06 UTCidentified

   We are continuing to work on a fix for this issue.

3. 29 iunie 2026 la 15:22 UTCidentified

   We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution

4. 29 iunie 2026 la 17:22 UTCidentified

   We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.

5. 29 iunie 2026 la 18:03 UTCmonitoring

   A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.

6. 29 iunie 2026 la 19:10 UTCmonitoring

   Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.

7. 29 iunie 2026 la 21:47 UTCresolved

   This incident has been resolved.

1. 25 iunie 2026 la 20:06 UTCidentified

   We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.

2. 26 iunie 2026 la 00:09 UTCresolved

   We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.

1. 22 iunie 2026 la 14:34 UTCinvestigating

   We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.

2. 22 iunie 2026 la 14:34 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 iunie 2026 la 14:50 UTCidentified

   Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.

4. 22 iunie 2026 la 15:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 iunie 2026 la 15:17 UTCresolved

   This incident has been resolved.

1. 18 iunie 2026 la 21:49 UTCidentified

   We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 18 iunie 2026 la 22:29 UTCresolved

   All impacted transaction have been confirmed on-chain.

1. 7 iunie 2026 la 11:57 UTCidentified

   Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.

2. 7 iunie 2026 la 11:58 UTCidentified

   We are continuing to work on a fix for this issue.

3. 7 iunie 2026 la 12:17 UTCmonitoring

   A fix has been implemented by our MPC provider. We are now monitoring the results

4. 7 iunie 2026 la 14:44 UTCresolved

   This incident has been resolved.

1. 2 iunie 2026 la 13:14 UTCidentified

   We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.

2. 2 iunie 2026 la 14:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 iunie 2026 la 14:47 UTCresolved

   This incident has been resolved.

1. 28 mai 2026 la 23:22 UTCinvestigating

   We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available

2. 29 mai 2026 la 00:48 UTCresolved

   A fix has been implemented and our Client Portal is functioning as expected.

1. 27 mai 2026 la 15:35 UTCmonitoring

   We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.

2. 27 mai 2026 la 16:17 UTCmonitoring

   A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.

3. 27 mai 2026 la 17:48 UTCmonitoring

   Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.

4. 27 mai 2026 la 21:47 UTCresolved

   This incident has been resolved.

1. 22 mai 2026 la 16:51 UTCidentified

   We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 22 mai 2026 la 17:03 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 19 mai 2026 la 23:57 UTCidentified

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 20 mai 2026 la 00:35 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 23 aprilie 2026 la 19:51 UTCinvestigating

   We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 23 aprilie 2026 la 20:22 UTCinvestigating

   We have identified a the root cause and are actively working on a fix.

3. 23 aprilie 2026 la 21:22 UTCresolved

   All impacted transactions have now been confirmed on-chain.

1. 16 aprilie 2026 la 00:59 UTCidentified

   We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint. The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals. Sorry for the inconvenience and feel free to reach out if you have any questions.

2. 16 aprilie 2026 la 02:14 UTCidentified

   We are continuing to work on a the fix deployment. There was an issue with the end testing and we are now taking a different approach to release the fix as soon as possible. The impact is specifically affecting all withdrawals including those initiated via the /convert_withdraw/execute and /payments endpoints. Once the deployment is fully complete, we will execute a replay of all affected transactions to automatically process any withdrawals that were stalled or dropped during this window. We will provide another update as soon as the deployment is finished and the reprocessing has begun. Thank you for your continued patience.

3. 16 aprilie 2026 la 02:41 UTCresolved

   The incident has been resolved. All impacted withdrawals have been reprocessed. We appreciate your patience while we worked through the issue. Please do not hesitate to reach out if you still see anything abnormal or have any questions.

1. 14 aprilie 2026 la 10:19 UTCinvestigating

   We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.

2. 14 aprilie 2026 la 11:15 UTCidentified

   A fix has been implemented. The convert_withdraw endpoint is operational again. There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.

3. 14 aprilie 2026 la 12:05 UTCmonitoring

   Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.

4. 14 aprilie 2026 la 14:02 UTCresolved

   This incident has been resolved.

1. 12 aprilie 2026 la 20:56 UTCidentified

   We have seen an increase in delays regarding the processing of USDC.XLM and XLM withdrawals. The issue has been traced back to our MPC provider, and we are currently working closely with them to remediate the situation.

2. 12 aprilie 2026 la 21:22 UTCresolved

   This incident has been resolved.

1. 3 aprilie 2026 la 17:45 UTCidentified

   We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

2. 3 aprilie 2026 la 18:50 UTCresolved

   All impacted transactions have now been confirmed on-chain.