60 Activecampaign incidents · декабрь 2024 г. — official updates, affected components, duration and resolution details.
Мы знаем, что некоторые аккаунты имеют проблемы с доступом к своим аккаунтам. В настоящее время инженерное дело активно исследуется. Мы поделимся следующим обновлением в течение 30 минут.
Реализовано исправление, и мы отслеживаем результаты.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.
The issue has been identified and a fix is in progress.
A fix has been implemented and we are monitoring closely to ensure resolution.
This incident has been resolved.
Investigating: Engineers are currently investigating an issue affecting Campaign Sending in the EU Data Center. Engineers will provide another update in 30 minutes as more information becomes available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
В настоящее время мы расследуем этот вопрос.
Мы продолжаем расследование этого вопроса.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Мы знаем о периодических проблемах с доступом к страницам в некоторых учетных записях. Наши инженеры активно работают над решением проблемы.
Реализовано исправление, и мы отслеживаем результаты.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
В настоящее время ActiveCampaign испытывает нестабильность платформы. В настоящее время команды исследуют первопричину.
Этот вопрос был выявлен, и мы работаем над его восстановлением.
Мы продолжаем работать над решением этой проблемы.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Инженеры изучают проблему, затрагивающую пользовательские объекты для клиентов APAC. По мере продвижения расследования будет предоставляться дополнительная информация.
Мы продолжаем расследование этого вопроса.
Инженеры определили проблему и работают над ее решением.
Инженеры продолжают работать над разрешением.
Этот вопрос был устранен, и мы продолжаем следить за ним.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Учетные записи клиентов, размещенные в регионе APAC, недоступны. Инженеры определили проблему и в настоящее время осуществляется исправление.
Реализовано исправление, и мы отслеживаем результаты.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Engineers are currently investigating an issue affecting some customers in the campaign editor. For impacted accounts, clicking the Save and Exit or Next buttons may not respond as expected, which can prevent users from moving forward in the editor. Engineers are engaged and are actively working on the issue.
We are continuing to investigate this issue.
Engineers have implemented a fix. all regions are now fully operational again.
ActiveCampaign is experiencing a degradation of some parts of the platform Customers who are attempting to access the main Contacts or Deals pages may see the content fail to load. Other pages may also be impacted. This issue is due to a security issue impacting a third party domain used to host assets for ActiveCampaign. If you are experiencing issues loading these or other pages, please reach out to support for more information. Symptoms may include pages that load the navigation but present a blank/white page for the main content. This issue may have started as early as Tuesday, June 16th, for some customers.
We believe this issue is resolved at this time. If customers are continuing to experience issues loading the pages in question, they should contact support.
Engineers are responding to a high error rate currently impacting the Hosted Legacy API, resulting in failed Web API requests. To restore full functionality, Engineers reverted the platform to the previous stable version.
This incident was resolved about 1:29pm CT. No further impact has been observed.
Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.
Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored.
Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.
Engineers have identified an issue preventing new accounts from creating landing pages. Existing landing pages are unaffected. The cause has been identified and a fix is will be deployed as soon as possible.
Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.
The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue
The issue has been identified and a fix is being implemented.
this incident is now resolved. customers should see their automations load.
Engineers have observed delays in campaign sending in the EU region and are working on a resolution.
Engineers are continuing to investigate delays in campaign sending in the EU region.
Campaign delays in the EU region have been resolved.
Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors.
Engineers have identified a fix and it is being deployed now
Engineers have verified the fix in our production environment
We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.
The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expected
Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.
This incident has been resolved.
We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.
We are continuing to work on a fix for this issue.
Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.
The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.
This incident has been resolved.
Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.
Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available
The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.
The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.
The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.
This incident has been resolved.