История сбоев Afterpay

1. 23 сентября 2026 г. в 00:46 UTCmonitoring

   Некоторые потребители Afterpay в США испытывают периодические проблемы при попытке проверить на торговых сайтах. Пострадавшие пользователи, возможно, не смогли получить лимит расходов или завершить покупку. Проблема была вызвана внутренним сбоем базы данных, временно влияющим на услуги заказа. Мы выявили и смягчили первопричину и продолжаем следить.

2. 23 сентября 2026 г. в 01:05 UTCresolved

   Мы подтвердили, что кассовые службы полностью работают. Спасибо за ваше терпение.

Автоматический перевод официального обновления инцидента.

1. 3 сентября 2026 г. в 00:27 UTCinvestigating

   В настоящее время мы испытываем сбои, которые влияют на нашу способность отвечать на запросы поддержки клиентов. Наша команда активно работает над тем, чтобы решить этот вопрос как можно быстрее. Мы ценим ваше терпение и будем предоставлять обновления по мере поступления дополнительной информации.

2. 3 сентября 2026 г. в 01:55 UTCresolved

   Сбой, влияющий на нашу способность отвечать на запросы поддержки клиентов, был устранен. Наша команда вернулась в Интернет и обрабатывает контакты в обычном режиме. Мы приносим извинения за любые задержки, которые вы могли испытать, и благодарим вас за терпение.

Автоматический перевод официального обновления инцидента.

1. 15 августа 2026 г. в 04:45 UTCinvestigating

   В настоящее время мы испытываем периодические сбои в обработке платежей Mastercard. В качестве обходного пути мы рекомендуем клиентам использовать форму оплаты без Mastercard, если она доступна. Ваша способность принимать платежи является нашим главным приоритетом, и наша инженерная команда изучает этот вопрос. Мы ценим ваше терпение во время этого кризиса.

2. 15 августа 2026 г. в 05:55 UTCresolved

   Предыдущая проблема с обработкой платежей Mastercard теперь решена. Мы ценим ваше терпение на протяжении всего процесса урегулирования.

Автоматический перевод официального обновления инцидента.

1. 20 июля 2026 г. в 22:46 UTCinvestigating

   В настоящее время мы сталкиваемся с проблемой в нашем чате поддержки в приложении, где ответы могут не отображаться. Если вам нужна помощь, пожалуйста, свяжитесь с нами по электронной почте или телефону. США: 1 833 844 8095 Канада: 1 833 918 6111 Австралия: Новая Зеландия: Мы приносим извинения за неудобства и работаем над тем, чтобы решить это как можно быстрее.

2. 20 июля 2026 г. в 23:32 UTCresolved

   Наша команда решила предыдущую проблему с помощью чата поддержки в приложении. Мы ценим ваше терпение, поскольку мы работали над решением этой проблемы.

Автоматический перевод официального обновления инцидента.

1. 10 июля 2026 г. в 18:09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10 июля 2026 г. в 18:21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3 июля 2026 г. в 00:21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3 июля 2026 г. в 00:45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3 июля 2026 г. в 03:41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3 июля 2026 г. в 04:13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2 июля 2026 г. в 05:24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2 июля 2026 г. в 05:57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8 мая 2026 г. в 04:17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 мая 2026 г. в 05:37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8 мая 2026 г. в 06:37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8 мая 2026 г. в 13:32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8 мая 2026 г. в 03:20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8 мая 2026 г. в 03:28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8 мая 2026 г. в 03:35 UTCresolved

   Service has returned to normal.

1. 8 мая 2026 г. в 00:45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8 мая 2026 г. в 01:10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8 мая 2026 г. в 01:27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8 мая 2026 г. в 02:08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6 мая 2026 г. в 18:37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6 мая 2026 г. в 18:56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20 марта 2026 г. в 02:53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20 марта 2026 г. в 03:30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18 февраля 2026 г. в 09:45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18 февраля 2026 г. в 09:45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18 февраля 2026 г. в 09:45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18 февраля 2026 г. в 09:45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18 февраля 2026 г. в 09:45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18 февраля 2026 г. в 09:45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18 февраля 2026 г. в 09:45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18 февраля 2026 г. в 09:45 UTCinvestigating

   The team is actively investigating the issue.

4. 18 февраля 2026 г. в 09:45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18 февраля 2026 г. в 09:45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18 февраля 2026 г. в 09:45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18 февраля 2026 г. в 09:45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18 февраля 2026 г. в 09:45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18 февраля 2026 г. в 09:45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18 февраля 2026 г. в 09:45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18 февраля 2026 г. в 09:45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18 февраля 2026 г. в 09:45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18 февраля 2026 г. в 09:45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18 февраля 2026 г. в 09:45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18 февраля 2026 г. в 09:45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.