История сбоев Alertmedia

1. 1 сентября 2026 г. в 16:40 UTCidentified

   Мы выявили проблему с одним из наших поставщиков услуг доставки сообщений (Twilio), которая влияет на доставку некоторых SMS-сообщений и голосовой доставки с платформы (уведомления, предупреждения об угрозах, реагирование на инциденты, предупреждения о рисках поездок). Наша инженерная команда исследует и рассматривает последствия и потенциальные смягчения. Мы работаем с Twilio, чтобы контролировать ситуацию. Страница статуса Twilio: https://status.twilio.com/ Около 10% SMS-сообщений не работают.

2. 1 сентября 2026 г. в 17:20 UTCidentified

   Мы продолжаем следить за ситуацией с Тбилиси. Был выявлен вопрос о доставке голоса, и в настоящее время внедряется исправление. Проблема задержки SMS была выявлена, и инженеры работают над исправлением. Страница статуса Twilio: https://status.twilio.com/

3. 1 сентября 2026 г. в 17:36 UTCmonitoring

   Для SMS и Voice были применены исправления, и мы начинаем видеть снижение частоты ошибок. Функциональность передачи голоса и SMS возвращается в норму. Мы продолжим следить за этим вопросом. Страница статуса Twilio: https://status.twilio.com/

4. 1 сентября 2026 г. в 18:26 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 4 июня 2026 г. в 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 июня 2026 г. в 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 5 июня 2026 г. в 00:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 июня 2026 г. в 02:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 июня 2026 г. в 14:19 UTCresolved

   This incident has been resolved.

1. 3 июня 2026 г. в 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 июня 2026 г. в 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 июня 2026 г. в 02:09 UTCresolved

   This incident has been resolved.

1. 14 января 2026 г. в 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 января 2026 г. в 03:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 13 января 2026 г. в 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 января 2026 г. в 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 января 2026 г. в 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 января 2026 г. в 20:31 UTCresolved

   This incident has been resolved

1. 2 декабря 2025 г. в 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 декабря 2025 г. в 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 декабря 2025 г. в 17:46 UTCresolved

   This incident has been resolved.

1. 18 ноября 2025 г. в 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 ноября 2025 г. в 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 ноября 2025 г. в 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 ноября 2025 г. в 00:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 ноября 2025 г. в 02:27 UTCresolved

   This incident has been resolved.

1. 20 октября 2025 г. в 09:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 октября 2025 г. в 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 октября 2025 г. в 10:05 UTCidentified

   Updated impacted components

4. 20 октября 2025 г. в 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 октября 2025 г. в 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 октября 2025 г. в 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 октября 2025 г. в 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 20 октября 2025 г. в 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 октября 2025 г. в 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 октября 2025 г. в 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 октября 2025 г. в 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 октября 2025 г. в 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 октября 2025 г. в 09:09 UTCresolved

    This incident has been resolved.

1. 26 сентября 2025 г. в 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 сентября 2025 г. в 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 сентября 2025 г. в 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 сентября 2025 г. в 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 мая 2025 г. в 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 мая 2025 г. в 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 мая 2025 г. в 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 мая 2025 г. в 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 мая 2025 г. в 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 марта 2025 г. в 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 марта 2025 г. в 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 марта 2025 г. в 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 марта 2025 г. в 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 марта 2025 г. в 18:58 UTCresolved

   This incident has been resolved.

1. 20 февраля 2025 г. в 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 февраля 2025 г. в 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 февраля 2025 г. в 19:56 UTCresolved

   This incident has been resolved.

1. 13 февраля 2025 г. в 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 февраля 2025 г. в 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 февраля 2025 г. в 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 января 2025 г. в 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 января 2025 г. в 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 января 2025 г. в 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 ноября 2024 г. в 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 ноября 2024 г. в 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 сентября 2024 г. в 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 сентября 2024 г. в 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 сентября 2024 г. в 17:53 UTCresolved

   This incident has been resolved.

1. 19 апреля 2024 г. в 18:12 UTCinvestigating

   We are investigating an issue with Imports and group updates.

2. 19 апреля 2024 г. в 18:52 UTCidentified

   The issue has been identified and we are working on a fix

3. 19 апреля 2024 г. в 20:09 UTCidentified

   We are continuing to work on implementing the fix for ongoing performance issues with imports.

4. 19 апреля 2024 г. в 20:41 UTCmonitoring

   The fix has been deployed to production, and we're seeing the system recover. We will continue to monitor and update this page once all systems are confirmed to be recovered and stable.

5. 19 апреля 2024 г. в 21:00 UTCresolved

   This incident has been resolved.