История сбоев Amplify

1. 17 августа 2026 г. в 19:03 UTCinvestigating

   В настоящее время мы расследуем прерывистую проблему с нашим каналом чата поддержки клиентов, которая может помешать клиентам видеть ответы на свои вопросы. Если вы столкнулись с этой проблемой, пожалуйста, свяжитесь с нами через нашу веб-форму (https://service.amplify.com/support).

2. 21 августа 2026 г. в 17:58 UTCinvestigating

   Некоторые пользователи видят облегчение в этом вопросе после обновления страницы браузера. Если вы обновите свой браузер и все еще испытываете эту проблему, пожалуйста, продолжайте обращаться к нашим командам поддержки через веб-форму (https://service.amplify.com/support). Мы ценим ваше терпение и продолжаем работать над этим вопросом. Спасибо!

Автоматический перевод официального обновления инцидента.

1. 3 августа 2026 г. в 19:24 UTCinvestigating

   Мы знаем о проблеме, которая может привести к ошибке при отправке сообщения о поддержке через веб-портал. Если вы столкнулись с этой проблемой, пожалуйста, перейдите на https://service.amplify.com/support, чтобы отправить веб-форму. Вы также можете позвонить в нашу службу поддержки напрямую по телефону 800-823-1969 или напрямую в чате агента поддержки, войдя в свою учетную запись. Мы обновим эту страницу, как только решим проблему, вызвавшую это сообщение об ошибке.

2. 3 августа 2026 г. в 19:49 UTCmonitoring

   Было реализовано исправление, и не должно быть никаких препятствий для использования amplify.com/support в качестве потока к открытию билета поддержки через веб-форму. На данный момент мы продолжим мониторинг.

3. 4 августа 2026 г. в 12:34 UTCresolved

   This incident has been resolved.

Автоматический перевод официального обновления инцидента.

1. 30 июля 2026 г. в 15:16 UTCinvestigating

   Наш поставщик телефонов испытывает периодические проблемы с производительностью. В результате некоторые входящие звонки в наши группы поддержки не смогли подключиться. Мы отслеживаем состояние этой проблемы с нашим поставщиком услуг связи. Тем временем вы можете связаться с нами через Chat, войдя в свою учетную запись или через веб-форму (service.amplify.com/s/support). Мы ценим ваше терпение и надеемся, что этот вопрос будет решен в ближайшее время!

2. 30 июля 2026 г. в 16:12 UTCmonitoring

   Наш поставщик телефонных услуг внедрил исправление. Мы продолжаем следить.

3. 30 июля 2026 г. в 17:08 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 7 июля 2026 г. в 14:36 UTCinvestigating

   Наш поставщик телефонов в настоящее время испытывает проблемы с производительностью. В результате наши службы поддержки не могут связаться с клиентами по телефону. Мы отслеживаем состояние этой проблемы с нашим поставщиком услуг связи. Тем временем вы можете связаться с нами через Chat, войдя в свою учетную запись или через веб-форму (service.amplify.com/s/support). Мы ценим ваше терпение и надеемся, что этот вопрос будет решен в ближайшее время!

2. 9 июля 2026 г. в 13:43 UTCinvestigating

   Мы все еще расследуем этот вопрос. Пожалуйста, продолжайте связываться с нами через Чат, войдя в свою учетную запись или через веб-форму (service.amplify.com/s/support). Еще раз спасибо за ваше терпение!

3. 9 июля 2026 г. в 15:22 UTCmonitoring

   Реализовано исправление, и телефонные звонки теперь успешно подключаются! Мы продолжим мониторинг.

4. 9 июля 2026 г. в 15:40 UTCresolved

   Этот инцидент был урегулирован. Сейчас все телефонные линии открыты. Еще раз спасибо за ваше терпение!

Автоматический перевод официального обновления инцидента.

1. 30 апреля 2026 г. в 19:24 UTCinvestigating

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. 30 апреля 2026 г. в 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 апреля 2026 г. в 19:51 UTCresolved

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

1. 27 апреля 2026 г. в 00:41 UTCidentified

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 апреля 2026 г. в 12:35 UTCresolved

   Our scheduled maintenance has been completed. Thank you so much for your patience!

1. 21 апреля 2026 г. в 21:56 UTCidentified

   We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 апреля 2026 г. в 00:37 UTCresolved

   This incident has been resolved.

1. 2 апреля 2026 г. в 22:57 UTCmonitoring

   We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

2. 3 апреля 2026 г. в 12:22 UTCresolved

   Yesterday evening’s scheduled maintenance was successful.

1. 10 марта 2026 г. в 14:54 UTCinvestigating

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. 10 марта 2026 г. в 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 апреля 2026 г. в 22:53 UTCresolved

   This incident has been resolved.

1. 10 марта 2026 г. в 14:04 UTCinvestigating

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. 10 марта 2026 г. в 15:10 UTCresolved

   This incident has been resolved.

1. 25 февраля 2026 г. в 14:48 UTCinvestigating

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. 25 февраля 2026 г. в 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 февраля 2026 г. в 16:31 UTCresolved

   This incident has been resolved.

1. 13 февраля 2026 г. в 14:57 UTCinvestigating

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. 13 февраля 2026 г. в 15:59 UTCmonitoring

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. 13 февраля 2026 г. в 17:16 UTCresolved

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

1. 10 февраля 2026 г. в 21:05 UTCinvestigating

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. 10 февраля 2026 г. в 22:11 UTCmonitoring

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. 13 февраля 2026 г. в 13:47 UTCresolved

   This incident has been resolved.

1. 10 февраля 2026 г. в 17:13 UTCinvestigating

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. 10 февраля 2026 г. в 18:02 UTCmonitoring

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. 18 февраля 2026 г. в 14:35 UTCresolved

   This incident has been resolved.

1. 4 февраля 2026 г. в 18:49 UTCinvestigating

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. 4 февраля 2026 г. в 20:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 февраля 2026 г. в 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4 февраля 2026 г. в 21:43 UTCresolved

   This incident has been resolved.

1. 22 января 2026 г. в 17:27 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

2. 3 февраля 2026 г. в 23:50 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.

3. 20 февраля 2026 г. в 22:06 UTCresolved

   This incident has been resolved.

1. 13 января 2026 г. в 16:13 UTCinvestigating

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. 13 января 2026 г. в 16:28 UTCmonitoring

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. 14 января 2026 г. в 02:49 UTCresolved

   This incident has been resolved.

1. 12 января 2026 г. в 19:20 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. 12 января 2026 г. в 19:25 UTCinvestigating

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. 12 января 2026 г. в 19:44 UTCinvestigating

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. 12 января 2026 г. в 20:10 UTCmonitoring

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. 13 января 2026 г. в 15:44 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. 14 января 2026 г. в 16:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 21 января 2026 г. в 20:48 UTCmonitoring

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. 3 февраля 2026 г. в 23:50 UTCresolved

   This incident has been resolved.

1. 18 декабря 2025 г. в 17:15 UTCinvestigating

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. 18 декабря 2025 г. в 17:40 UTCresolved

   This incident has been resolved.

1. 10 декабря 2025 г. в 18:53 UTCinvestigating

   We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

2. 10 декабря 2025 г. в 19:01 UTCidentified

   Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login.

3. 10 декабря 2025 г. в 19:04 UTCmonitoring

   A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now.

4. 16 декабря 2025 г. в 16:06 UTCresolved

   This incident has been resolved.