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    История сбоев Anydesk

    50 Anydesk incidents · январь 2024 г. — official updates, affected components, duration and resolution details.

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    my.anydesk II API Degraded

    Начало 13 августа 2026 г. в 14:57 UTC · 25m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Customer Portal
    1. 13 августа 2026 г. в 14:57 UTCidentified

      We are experiencing an issue with the my.anydesk II API. Root cause has been found and work on fixing is in progress.

    2. 13 августа 2026 г. в 15:15 UTCmonitoring

      A fix has been deployed. We continue to monitor it.

    3. 13 августа 2026 г. в 15:22 UTCresolved

      This incident has been resolved.

    Outage - my.anydesk II

    Начало 13 июля 2026 г. в 08:28 UTC · 3h 20m

    OutageКритический инцидент
    Затронутые компоненты
    Customer Portal
    1. 13 июля 2026 г. в 08:28 UTCinvestigating

      We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 13 июля 2026 г. в 08:42 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 июля 2026 г. в 09:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 июля 2026 г. в 11:49 UTCresolved

      This incident has been resolved.

    Major outage - my.anydesk II

    Начало 27 июня 2026 г. в 13:46 UTC · 1d 3h

    OutageКритический инцидент
    Затронутые компоненты
    Customer Portal
    1. 27 июня 2026 г. в 13:46 UTCinvestigating

      We are currently facing full outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 27 июня 2026 г. в 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 июня 2026 г. в 15:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 июня 2026 г. в 15:27 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 28 июня 2026 г. в 17:17 UTCresolved

      We can confirm the issue is properly fixed, as we did not see any issues during our extended monitoring period. We again apologise for any inconvenience caused during this time.

    REST API Outage

    Начало 16 июня 2026 г. в 12:45 UTC · 2h 22m

    OutageСерьёзный инцидент
    Затронутые компоненты
    REST API
    1. 16 июня 2026 г. в 12:45 UTCidentified

      Due to an upstream issue we are experiencing outage of our REST API. Reason has been identified and work on solving it is ongoing.

    2. 16 июня 2026 г. в 13:29 UTCmonitoring

      A fix has been applied that fixed the issues - we are continuing to monitor the service.

    3. 16 июня 2026 г. в 15:08 UTCresolved

      This incident has been resolved.

    Service Degradation - macOS Custom Client Builds

    Начало 22 мая 2026 г. в 09:29 UTC · 26m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Customer Portal
    1. 22 мая 2026 г. в 09:29 UTCinvestigating

      Due to issues with one of our upstream providers, we are currently experiencing performance degradation affecting the generation of custom client builds for macOS. As a result, custom builds are temporarily unavailable for this platform. We apologise for the inconvenience and appreciate your patience.

    2. 22 мая 2026 г. в 09:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 мая 2026 г. в 09:54 UTCresolved

      This incident has been resolved.

    MacOS custom builds impacted

    Начало 4 мая 2026 г. в 10:00 UTC · 4h 32m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Customer Portal
    1. 4 мая 2026 г. в 13:05 UTCinvestigating

      The ability to create MacOS custom builds is impacted currently

    2. 4 мая 2026 г. в 14:32 UTCresolved

      This incident has been resolved.

    Partial outage - Taiwan and Hong Kong

    Начало 28 апреля 2026 г. в 11:20 UTC · 7d 21h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Asia
    1. 28 апреля 2026 г. в 11:20 UTCinvestigating

      We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.

    2. 28 апреля 2026 г. в 11:59 UTCidentified

      Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.

    3. 30 апреля 2026 г. в 18:22 UTCidentified

      Our engineering teams continue to work on the issue

    4. 6 мая 2026 г. в 08:51 UTCresolved

      This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.

    Service degradation - India

    Начало 18 апреля 2026 г. в 17:36 UTC · 14h 53m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Asia
    1. 18 апреля 2026 г. в 17:36 UTCinvestigating

      We are currently experiencing service degradation with our upstream provider in India. This will impact sessions in the Indian zone. We're in contact with our upstream provider and will provide an update once we receive further information. We apologise for any inconvenience caused.

    2. 18 апреля 2026 г. в 22:41 UTCinvestigating

      We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.

    3. 19 апреля 2026 г. в 08:29 UTCresolved

      This incident has been resolved.

    Major outage - AnyDesk Network

    Начало 16 марта 2026 г. в 14:13 UTC · 49m

    OutageКритический инцидент
    Затронутые компоненты
    AsiaAnyDesk AccountAfricaEuropeAustraliaAmericas
    1. 16 марта 2026 г. в 14:13 UTCinvestigating

      We are currently facing major outage with our AnyDesk Network . Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

    2. 16 марта 2026 г. в 14:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 марта 2026 г. в 15:02 UTCresolved

      This incident has been resolved.

    Service Degradation - Custom Client Builds

    Начало 27 февраля 2026 г. в 13:19 UTC · 5d 4h

    IssuesНезначительный инцидент
    Затронутые компоненты
    Customer Portal
    1. 27 февраля 2026 г. в 13:19 UTCidentified

      We are currently experiencing performance degradation affecting the generation of custom client builds. As a result, some custom builds may be temporarily unavailable. The root cause has been identified and we are working to implement a fix. We will provide further updates as progress continues. We apologise for the inconvenience and appreciate your patience.

    2. 27 февраля 2026 г. в 16:56 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 4 марта 2026 г. в 18:11 UTCresolved

      This incident has been resolved.

    Service Degradation - South America

    Начало 25 февраля 2026 г. в 12:44 UTC · 2d 4h

    IssuesНезначительный инцидент
    Затронутые компоненты
    Americas
    1. 25 февраля 2026 г. в 12:44 UTCinvestigating

      We are currently facing degraded performance in South America. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

    2. 25 февраля 2026 г. в 15:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 февраля 2026 г. в 07:32 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 26 февраля 2026 г. в 16:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 27 февраля 2026 г. в 16:55 UTCresolved

      This incident has been resolved.

    Service degradation - Eastern Europe, Western Asia

    Начало 3 февраля 2026 г. в 08:21 UTC · 6h 12m

    IssuesНезначительный инцидент
    Затронутые компоненты
    AsiaEurope
    1. 3 февраля 2026 г. в 08:21 UTCinvestigating

      We are currently facing degraded performance of the service, affecting several countries in parts of Europe and Western Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

    2. 3 февраля 2026 г. в 10:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 февраля 2026 г. в 11:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 февраля 2026 г. в 13:51 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 3 февраля 2026 г. в 14:32 UTCresolved

      This incident has been resolved.

    Service Degradation

    Начало 22 января 2026 г. в 09:29 UTC · 4h 51m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Europe
    1. 22 января 2026 г. в 09:29 UTCinvestigating

      We currently facing degraded performance of the service, affecting several countries in Europe. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

    2. 22 января 2026 г. в 10:16 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 января 2026 г. в 11:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 января 2026 г. в 14:20 UTCresolved

      This incident has been resolved.

    Service Degradation - my.anydesk II

    Начало 22 декабря 2025 г. в 13:49 UTC · 1h 8m

    OutageКритический инцидент
    Затронутые компоненты
    AnyDesk AccountCustomer Portal
    1. 22 декабря 2025 г. в 13:49 UTCinvestigating

      We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 22 декабря 2025 г. в 13:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 декабря 2025 г. в 14:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 22 декабря 2025 г. в 14:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 22 декабря 2025 г. в 14:56 UTCresolved

      This incident has been resolved.

    Service Degradation - my.anydesk II

    Начало 1 декабря 2025 г. в 07:59 UTC · 11h 8m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Customer Portal
    1. 1 декабря 2025 г. в 07:59 UTCinvestigating

      We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 1 декабря 2025 г. в 08:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 декабря 2025 г. в 19:08 UTCresolved

      This incident has been resolved.

    Service Degradation - my.anydesk II

    Начало 24 ноября 2025 г. в 16:12 UTC · 2h 59m

    IssuesНезначительный инцидент
    Затронутые компоненты
    AnyDesk AccountCustomer Portal
    1. 24 ноября 2025 г. в 16:12 UTCinvestigating

      We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 24 ноября 2025 г. в 16:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 ноября 2025 г. в 19:11 UTCresolved

      This incident has been resolved.

    Outage - my.anydesk II

    Начало 21 ноября 2025 г. в 13:55 UTC · 1h 55m

    Pending
    Затронутые компоненты
    AnyDesk AccountCustomer Portal
    1. 21 ноября 2025 г. в 13:55 UTCinvestigating

      We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 21 ноября 2025 г. в 14:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 21 ноября 2025 г. в 14:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 21 ноября 2025 г. в 15:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 ноября 2025 г. в 15:49 UTCresolved

      This incident has been resolved.

    Major outage - my.anydesk II

    Начало 19 ноября 2025 г. в 18:09 UTC · 1h 6m

    OutageКритический инцидент
    Затронутые компоненты
    Customer Portal
    1. 19 ноября 2025 г. в 18:09 UTCinvestigating

      We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 19 ноября 2025 г. в 18:59 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 ноября 2025 г. в 19:14 UTCresolved

      This incident has been resolved.

    Service Degradation

    Начало 18 ноября 2025 г. в 14:03 UTC · 2h 27m

    Pending
    Затронутые компоненты
    Online shopCustomer Portal
    1. 18 ноября 2025 г. в 14:03 UTCidentified

      Due to a major outage of an upstream provider, we are currently experiencing service degradation of some customer facing services. We are in touch with our service provider and are working towards a resolution.

    2. 18 ноября 2025 г. в 16:30 UTCresolved

      This incident has been resolved.

    Outage - Online shop

    Начало 17 ноября 2025 г. в 10:53 UTC · 8h 0m

    OutageКритический инцидент
    Затронутые компоненты
    Online shop
    1. 17 ноября 2025 г. в 10:53 UTCinvestigating

      We are currently facing an outage of our online shop, our team is aware and is investing the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

    2. 17 ноября 2025 г. в 11:10 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 ноября 2025 г. в 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 ноября 2025 г. в 11:35 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 17 ноября 2025 г. в 18:52 UTCresolved

      This incident has been resolved.