61 Articulate incidents · сентябрь 2025 г. — official updates, affected components, duration and resolution details.
Экспорт PDF в Rise 360 занимает больше времени, чем ожидалось. Мы изучаем задержки и работаем над восстановлением нормальной обработки.
Экспорт PDF в Rise 360 обрабатывается снова. Мы отслеживаем, чтобы подтвердить, что производительность остается стабильной.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.
This incident has been resolved.
We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.
We are continuing to investigate this issue.
Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.
This incident has been resolved.
Мы расследуем проблему, затрагивающую экспорт PDF в Rise 360. Клиенты могут не иметь возможности экспортировать курсы в формате PDF. Мы активно расследуем причину и поделимся еще одним обновлением, как только у нас будет больше информации. Мы понимаем, что это влияет на вашу работу, и ценим ваше терпение во время исследования.
Мы продолжаем расследование этого вопроса.
Мы внедрили исправление проблемы, затрагивающей экспорт PDF в Rise 360. Теперь клиенты снова смогут экспортировать курсы в формате PDF. Мы продолжаем следить за производительностью, чтобы убедиться, что исправление работает, как и ожидалось. Спасибо за ваше терпение, пока мы работали над решением этой проблемы.
Мы продолжаем отслеживать любые дополнительные проблемы.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Видеофайлы не появляются в опубликованных LMS или веб-выходах. Мы расследуем и работаем над восстановлением ожидаемого издательского поведения.
Видеофайлы снова появляются в опубликованных LMS и веб-выходах. Мы следим за исправлением, чтобы убедиться, что проблема полностью решена. Если вы опубликовали курс, когда эта проблема была активной, переиздайте его, чтобы обеспечить включение видеофайлов, как ожидается.
Видеофайлы снова появляются в опубликованных LMS и веб-выходах. Мы следим за исправлением, чтобы убедиться, что проблема полностью решена. Проблема затронула клиентов примерно с 9:12 утра по восточному времени до 1:20 вечера по восточному времени. Если вы опубликовали курс в течение этого времени, переиздайте его, чтобы обеспечить включение видеофайлов в соответствии с ожиданиями.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Некоторые клиенты не могут загрузить курсы быстрого обмена Rise 360. Мы расследуем проблему и работаем над выявлением причины. Мы поделимся дополнительной информацией здесь, как только она будет доступна.
Мы решили проблему, которая помешала загрузке курсов быстрого обмена Rise 360. Если вы все еще не можете загрузить курс Quick Share, пожалуйста, обновите свой браузер и попробуйте снова. Спасибо за ваше терпение.
Автоматический перевод официального обновления инцидента.
Теперь студенты могут начать викторины в Reach 360 и Rise.com. Мы подтвердили, что исправление было развернуто, и функция викторины была восстановлена. Если вы опубликовали курс в LMS, пока этот вопрос был активным, переиздайте курс, чтобы убедиться, что викторины работают правильно. Если вы все еще не можете начать викторину, обновите свой браузер и попробуйте снова.
Автоматический перевод официального обновления инцидента.
Мы расследуем возможную проблему с нашей платформой управления функциями. Мы поделимся дополнительной информацией здесь, как только она будет доступна.
Мы продолжаем расследование этого вопроса.
Мы столкнулись с перебоями с нашей платформой управления функциями upstream. Инцидент был устранен, и все функции снова работают. Мы продолжаем следить за производительностью. Если у вас возникли проблемы с поиском или доступом к функциям, пожалуйста, обновите свой браузер, чтобы восстановить нормальную функциональность. Возможно, пользователям Storyline 360 придется перезапустить приложение.
Мы продолжаем внимательно следить за производительностью, чтобы обеспечить стабильность услуг.
Все функции снова функциональны. Мы продолжаем следить за производительностью.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Клиенты не могут размещать заказы или управлять подписками через articulate.com. Страницы проверки электронной коммерции и управления учетными записями в настоящее время находятся в режиме обслуживания, пока мы исследуем и работаем над восстановлением обслуживания.
Служба была восстановлена. Клиенты могут снова размещать заказы и управлять подписками через articulate.com. Мы продолжаем следить за производительностью, чтобы все оставалось стабильным.
Автоматический перевод официального обновления инцидента.
Мы расследуем проблему, затрагивающую редактирование пользовательских блоков в Rise 360. Пользователи видят страницу «Что-то пошло не так», когда они пытаются редактировать пользовательские блоки. Мы активно расследуем причину и поделимся еще одним обновлением, как только у нас будет больше информации.
Мы определили причину проблемы, затрагивающей редактирование пользовательских блоков в Rise 360. Мы работаем над восстановлением нормальной функциональности как можно быстрее. Мы поделимся еще одним обновлением по мере продвижения вперед. Мы ценим ваше терпение.
Мы внедрили исправление проблемы, затрагивающей редактирование пользовательских блоков в Rise 360. Редактирование пользовательских блоков снова работает, и мы отслеживаем сервис, чтобы подтвердить, что все остается стабильным. Пожалуйста, обновите страницу браузера перед редактированием пользовательских блоков.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.
We are continuing to investigate this issue.
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.
A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully. We will continue to monitor the situation and provide further updates as needed.
This incident has been resolved.
We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.
Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library. In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice. We're investigating the issue and will share another update as soon as we have more information. We're sorry for the trouble.
We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.
Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability. If you're still experiencing noticeable delays or errors, please contact us at [email protected]. We will provide another update soon.
This incident has been resolved. AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. Thank you for your patience.
We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete. We are actively investigating the cause and will share an update as soon as we have more information.
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at [email protected].
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact [email protected].
We've increased the available capacity with our downstream provider and we are currently monitoring the results. We'll share another update as soon as possible.
We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process. We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully. We're also seeing stable image generation performance with no recent errors reported. We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected. We’re continuing to monitor the service and working with our downstream provider to improve additional capacity. We’ll share another update as soon as possible. Thank you for your patience.
We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time. Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved. We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information.
We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.
We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.
We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. The service has remained stable during the monitoring period, and this incident has been resolved. Thank you for your patience while we worked to address this issue.
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state. The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected. If you continue to experience issues, please reach out to us at [email protected].
This incident has been resolved. All systems are currently operational.
We’re investigating an issue affecting quiz generation in Rise 360 and Storyline 360. Creators may see errors or be unable to generate quizzes. Existing courses and quizzes remain accessible. Our team is actively investigating the issue and working to restore normal functionality. We’ll share another update as soon as we have more information. If you need additional assistance, please contact [email protected].
We implemented a fix for the issue affecting Quiz generation. It is working normally again. We’re continuing to monitor the service to ensure it remains stable. We’ll provide another update after we’ve completed our monitoring period.
This incident has been resolved.
We are investigating an issue affecting Manage Blocks in Rise 360. Users may be unable to access or manage blocks after selecting a block from the Manage Blocks view. Our team is actively investigating the issue and working to restore normal functionality.
We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored, and we are monitoring the service to ensure stability.
We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored and the service has remained stable during monitoring. This incident has been resolved.
We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360. Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more. We’re sorry for the trouble. For additional help, contact [email protected].
We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately. We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.
We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely. If you have any questions, reach out to [email protected].
This incident has been resolved.
We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features. AI image generation is currently working as expected. We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.
We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior. We’re actively monitoring performance and working with our provider to restore full stability.
We're actively monitoring the performance and working with our provider to restore full stability. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
This incident has been resolved. We’ve confirmed that affected services are operating normally again. Thank you for your patience!
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We’ll share another update as soon as we have more information. For additional help, please contact [email protected].
We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility. If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com
We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected. We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.
We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected. We’ll share another update as soon as we have more information. We’re sorry for the trouble.
Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual. We’ll continue to share updates as we have them. We’re sorry for the trouble.
Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble.
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
Image generation and editing features are processing as expected again. In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.
This incident has been resolved.