51 Aweber incidents · октябрь 2017 г. — official updates, affected components, duration and resolution details.
В настоящее время мы изучаем проблему, препятствующую загрузке форм подписки на веб-сайты клиентов. Наша команда активно работает над выявлением причины.
Реализовано исправление, и мы отслеживаем результаты.
Этот инцидент был урегулирован.
Автоматический перевод официального обновления инцидента.
We are aware of an unscheduled interruption caused by a major AWS outage, impacting logins, email sending, and subscriber sign ups. All services are now working as expected and we will continue to monitor. We will provide updates as they become available. Thank you for your patience.
We have addressed the cause of the unscheduled interruption to logins, email sending, and subscriber sign ups. Customers are now able to log in, broadcast emails are sending, workflow emails are sending, and subscribers who signed up during the outage have been added. All other services are also working as expected. Thank you for your patience.
We are currently experiencing an unscheduled interruption, impacting access to the subscriber management page. New subscribers will still be added and all other services are working as expected. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
We addressed the cause of the unscheduled interruption impacting access to the subscriber management page. Customers are now able to access the subscriber management page and all services are working as expected. There was no interruption in adding new subscribers. Thank you for your patience.
We are currently experiencing an unscheduled interruption, affecting click tracking and causing a delay in adding new subscribers. New subscribers will still be captured and added once resolved. We have identified the cause and are working to resolve it. All other services are working as expected. We will provide updates as they become available. Thank you for your patience.
We addressed the cause of the unscheduled interruption, which affected click tracking and caused a delay in adding new subscribers. Click tracking is now working as expected and new subscribers are being added as expected. Any new subscribers acquired during the interruption have been added as well. Thank you for your patience.
Some users are currently experiencing an unscheduled interruption impacting the ability to view message drafts and sent broadcasts, and a delay in broadcasts sent to segments that include filters for previous opens, clicks, page visits, or sales. Broadcasts sent to all subscribers or segments that do not include those filters are unaffected. All other services are working as expected. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
The interruption to viewing draft messages and sent broadcasts has been resolved and all delayed broadcasts sending to segments that include filters for previous opens, clicks, page visits, or sales have been sent as of 4:18pm EDT. All AWeber services are now operating as expected. Thank you for your patience.
We are currently experiencing an unscheduled interruption to all email sending. We have identified the cause and are working to resolve it. All other services are working as expected. We will provide updates as they become available. Thank you for your patience.
Campaigns, test messages, and other transactional based messages are flowing again and caught up. Broadcasts are still delayed, but coming back shortly. Thank you for your patience, all other systems are operating normally.
All mail is flowing again. We do have a few messages in the broadcast queue that are still catching up. Thank you for your patience.
All scheduled broadcasts have been sent. All systems are operating normally. Thank you for your patience.
We are currently experiencing an unscheduled interruption to broadcast email sending. We have identified the cause and are working to resolve it. Campaign email sending, test email sending, and all other services are working as expected. We will provide updates as they become available. Thank you for your patience.
Our team is continuing to work to resolve the interruption to broadcast email sending. We are also aware of a related interruption to campaign email sending and are working to resolve both as quickly as possible. We will continue to provide updates as they are available. Thank you for your patience.
We have addressed the cause of the interruption to broadcast email sending and campaign email sending. Broadcast sending and campaign sending delays are now catching up. All other services are operating as expected. Thank you for your patience.
Broadcast emails and campaign emails are currently sending as expected. However, between 10:19AM ET and 12:34PM ET broadcast emails and campaign emails experienced an unscheduled interruption. As a result, some broadcast and campaign emails sent during this timeframe continue to be delayed. Our team is actively working to send those emails affected. All other AWeber services continue to operate as expected. Thank you for your patience.
The messages from the incident period of 10:19AM ET to 12:34PM ET have been recovered and fully sent. All AWeber services are operating as expected. Thank you for your patience. We will be making system changes to prevent recurrence of this issue moving forward.
We are currently experiencing an unscheduled interruption impacting customer logins and access to the AWeber control panel. Campaign and broadcast message sending is currently delayed. Adding subscribers has been delayed; but no subscribers will be lost. Our team has identified the cause and is working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
Our team has identified the issue and is continuing to work to resolve the interruption to customer logins and delays to campaign and broadcast email sending. We will continue to provide updates as they become available. Thank you for your patience.
We have addressed the cause of the interruption to customer logins. At 9:35AM ET, 10:55AM ET, and 11:20AM ET customer logins were unavailable for less than a minute each time. At 12:20PM ET customer logins were unavailable for less than 3 minutes. And at 12:39PM ET customer logins were unavailable for less than 10 minutes. Customers are now able to log in and access the AWeber control panel as expected. Campaign emails and broadcast emails are sending, but still delayed. We will provide an update when all email sending has caught up. Thank you for your continued patience.
All broadcast emails and campaign emails are now caught up and sending normally. Between 9:30AM ET and 2:31PM ET broadcast emails and campaign emails experienced an unscheduled delay in sending. All AWeber services are now operating as expected. Thank you for your patience.
We are experiencing an unscheduled service interruption. In some regions, users will not be able to load aweber.com or log in to their AWeber account. Campaign and broadcast messages are also currently delayed. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
The issue has been identified and we are implementing a fix.
All issues loading aweber.com and logging into your AWeber account have been resolved. The issue was the result of a DNS issue caused by our domain host that has been addressed. Delays in sending campaign and broadcast messages have also resolved. We appreciate your patience.
We are currently experiencing an unscheduled interruption impacting customer logins, subscribers, campaign message sending, broadcast message sending, landing pages, API, and sign up forms. Our team has identified the cause and is working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
We addressed the cause of the unscheduled interruption to customer logins, subscribers, campaign message sending, broadcast message sending, landing pages, API, and sign up forms. Customers are now able to login and all systems are operating as expected. Thank you for your patience.
We are currently experiencing a delay in Campaign messages sending. Broadcasts are sending normally. Subscribers are still being added and all other systems are operating as expected. Our team is currently working to identify the cause and resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
We're continuing to investigate a delay in Campaign messages sending. Broadcasts are sending normally. Subscribers are still being added and all other systems are operating as expected. We will provide updates as they become available. We apologize for the inconvenience and thank you for your continued patience.
We've identified the cause of the delay in Campaign message sending and are working to resolve it. Broadcasts are sending normally. Subscribers are still being added and all other systems are operating as expected. We will continue to provide updates as they become available. Thank you for your patience.
The underlying issue causing delays in Campaign message sending has been resolved and we are monitoring to ensure Campaign messages will continue to send as they should. Previously delayed Campaign messages are now catching up. All other services are working as expected. Thanks for your patience. We'll post any further updates here as necessary.
Previously delayed Campaign messages are actively catching up. All other services are working as expected. Thanks for your continued patience. We'll post any further updates here as necessary.
We addressed the cause of the delay in Campaign message sending and all messages have now caught up and are sending normally. During this delay Broadcast messages continued to be sent as expected, subscribers were still added, and all other services operated as expected. Again, we apologize for the inconvenience and thank you for your patience.
We are currently experiencing an unscheduled service interruption. At this time, users will not be able to load aweber.com or log in to their AWeber account. Automated and scheduled messages are sending, new subscribers are being added, and landing pages are not impacted and continue to work as expected. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
All issues loading aweber.com and logging into your AWeber account have been resolved. We are continuing to monitor the situation to ensure that there are no further issues.
We are currently experiencing an unscheduled service interruption causing some people to be unable to save or copy messages or landing pages. Automated and scheduled messages continue to send properly, new subscribers are being added, and landing pages are working as expected. All other systems besides message and landing page saving and copying are working properly at this time. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
This issue has been resolved and all operations are normal. All landing pages and messages are now saving with no issues. We appreciate your patience.
We are currently experiencing an unscheduled service interruption. At this time, users will not be able to log in to their AWeber account and web forms are being intermittently impacted. Automated and scheduled messages are sending, new subscribers are being added, and landing pages are working as expected. Our team is working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
We are continuing to work to mitigate a distributed denial of service attack on the account management portion of our website. No account data is at risk, they are simply flooding the site with thousands of requests per second and we’re working as rapidly as we can to tune the bot detection algorithms to only reject the bad requests and not also catch real users. Automated and scheduled messages continue to send properly, new subscribers are being added, and landing pages are working as expected. All other systems besides account logins are working properly at this time.
We've made a number of changes to the bot detection algorithms and account logins are currently working again. Automated and scheduled messages continue to send properly, new subscribers are being added, and landing pages are working as expected.
Account logins have been stable for more than six hours and we are seeing no additional issues. We are continuing to monitor the situation to make sure no new issues arise.
This issue has been resolved and all operations are normal. We appreciate your patience.
We are currently experiencing an unscheduled service interruption. At this time, customers will not be able to log in to their AWeber account and may experience delayed response times. Our team has identified the cause and is working to resolve it. We will provide updates as they become available. We apologize for the inconvenience and thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and all users are able to login and use their AWeber account without issue. We are currently monitoring to make sure there are no lingering issues.
This issue has been resolved and all operations are normal. We appreciate your patience.
AWeber is performing a scheduled upgrade from 6 to 6:30pm ET on Tuesday, October 4th. Split-tests may be affected for 5-10 minutes during the upgrade.
Upgrade in progress.
AWeber is performing a scheduled upgrade on Thursday, September 22nd from 6 to 6:30pm EST. This upgrade may affect campaigns for five to 10 minutes during that time.
Update completed.
AWeber is performing a scheduled upgrade from 6-6:30pm EST on September 20th. The upgrade may affect campaigns functionality for 5-10 minutes.
Upgrade completed.
AWeber is performing a scheduled upgrade at 6-6:30pm EST on Thursday, September 15th that may affect campaigns for 5-10 minutes.
Upgrade completed.
AWeber is performing a scheduled upgrade at 6pm EST on Tuesday, September 13th that may affect landing page functionality for 5-10 minutes.
Upgrade completed.