История сбоев Axcelerate

1. 1 сентября 2026 г. в 01:20 UTCinvestigating

   Мы обнаружили более медленную, чем ожидалось, производительность системы и в настоящее время находимся в процессе исследования.

2. 1 сентября 2026 г. в 01:36 UTCmonitoring

   Мы определили причину проблемы и будем продолжать следить за ситуацией, поскольку серверы AXcelerate возвращаются в стабильное состояние.

3. 1 сентября 2026 г. в 02:00 UTCresolved

   Мы рады сообщить, что проблемы с сервером, с которыми мы столкнулись ранее, были решены.

Автоматический перевод официального обновления инцидента.

1. 5 августа 2026 г. в 07:32 UTCinvestigating

   В настоящее время мы расследуем вопрос, затрагивающий клиентский портал. Мы работаем над решением этого вопроса.

2. 5 августа 2026 г. в 09:27 UTCresolved

   This incident has been resolved.

Автоматический перевод официального обновления инцидента.

1. 1 июня 2026 г. в 23:45 UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2 июня 2026 г. в 02:01 UTCresolved

   This incident has been resolved.

1. 25 мая 2026 г. в 06:03 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 25 мая 2026 г. в 06:06 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 25 мая 2026 г. в 06:48 UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 14 мая 2026 г. в 02:19 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 14 мая 2026 г. в 02:30 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 14 мая 2026 г. в 02:50 UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 25 марта 2026 г. в 23:06 UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 25 марта 2026 г. в 23:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 марта 2026 г. в 23:39 UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 26 марта 2026 г. в 00:12 UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 27 февраля 2026 г. в 00:22 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 27 февраля 2026 г. в 00:45 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 27 февраля 2026 г. в 02:33 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 1 февраля 2026 г. в 23:02 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 1 февраля 2026 г. в 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 февраля 2026 г. в 23:27 UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 12 января 2026 г. в 04:52 UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 12 января 2026 г. в 06:53 UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 13 января 2026 г. в 05:13 UTCresolved

   This incident has been resolved.

1. 9 января 2026 г. в 00:27 UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 11 января 2026 г. в 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 января 2026 г. в 00:37 UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 26 ноября 2025 г. в 22:08 UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 27 ноября 2025 г. в 01:00 UTCresolved

   This incident has been resolved.

1. 15 октября 2025 г. в 23:54 UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 16 октября 2025 г. в 00:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 октября 2025 г. в 01:20 UTCresolved

   This incident has been resolved.

1. 30 сентября 2025 г. в 04:52 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 30 сентября 2025 г. в 05:19 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 30 сентября 2025 г. в 05:48 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 18 сентября 2025 г. в 05:52 UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 18 сентября 2025 г. в 05:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 сентября 2025 г. в 06:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 сентября 2025 г. в 08:48 UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 14 сентября 2025 г. в 23:51 UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 3 сентября 2025 г. в 09:13 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 3 сентября 2025 г. в 09:48 UTCresolved

   This incident has been resolved.

1. 6 июля 2025 г. в 22:53 UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 6 июля 2025 г. в 23:43 UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 7 июля 2025 г. в 05:09 UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 7 июля 2025 г. в 05:10 UTCresolved

   This incident has been resolved.

1. 17 июня 2025 г. в 23:56 UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 18 июня 2025 г. в 00:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 июня 2025 г. в 02:09 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 18 июня 2025 г. в 02:49 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 29 мая 2025 г. в 23:48 UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 30 мая 2025 г. в 01:35 UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 29 мая 2025 г. в 23:27 UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 30 мая 2025 г. в 01:07 UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.