История сбоев Bitpanda

1. 21 июля 2026 г. в 11:38 UTCinvestigating

   Мы выявили проблему с нашим сторонним банковским провайдером. Пострадавшие пользователи могут испытывать: Отклоненный вывод средств (они автоматически возвращаются) Задержка обработки фиатных депозитов Временная недоступность проверки аккаунта Никакие средства не подвергаются риску. Мы активно работаем со сторонним банковским провайдером. восстановить полный сервис и предоставить обновление в кратчайшие сроки.

2. 22 июля 2026 г. в 11:04 UTCresolved

   Этот инцидент был урегулирован. Все услуги по снятию, внесению депозитов и проверке счетов работают нормально. Выводы, которые были отклонены во время сбоя, были автоматически возвращены. Депозиты, которые были отложены, уже обработаны. Приносим извинения за неудобства.

Автоматический перевод официального обновления инцидента.

1. 23 июня 2026 г. в 12:55 UTCinvestigating

   Some users may currently experience errors or failures when attempting to withdraw or deposit funds. We are aware of the situation and our team is already working on a fix. Thank you for your patience while we get this sorted out.

2. 23 июня 2026 г. в 13:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 июня 2026 г. в 14:37 UTCresolved

   This incident has been resolved.

1. 21 июня 2026 г. в 13:57 UTCinvestigating

   At the moment we are having technical issues with the Fusion trading. We are working on solving the issues as soon as possible. Thank you for your patience.

2. 21 июня 2026 г. в 14:15 UTCresolved

   This incident has been resolved.

1. 4 июня 2026 г. в 07:43 UTCinvestigating

   We are currently investigating an issue affecting some Bitpanda Fusion users where portfolio balances are not displaying correctly. FIAT values shown in the Fusion portfolio may appear incorrect or outdated. Your funds are safe. This is a display/synchronisation issue only. Trading and portfolio management via the Bitpanda Broker work as expected — your correct balances and full trading functionality are available there. Our engineering team is actively working on a resolution. We will provide further updates as soon as more information is available. We apologise for the inconvenience and thank you for your patience.

2. 4 июня 2026 г. в 13:49 UTCresolved

   This incident has been resolved.

1. 2 июня 2026 г. в 17:18 UTCinvestigating

   We are aware of issues affecting Fusion order creation in the iOS app under specific conditions. We encourage affected users to use the Webapp as a workaround, our technical teams are working on the fix already.

2. 5 июня 2026 г. в 08:57 UTCresolved

   A fix has been implemented.

1. 2 июня 2026 г. в 11:15 UTCinvestigating

   Trading via Fusion has been temporarily disabled due to technical issues. We are working on restoring Fusion as soon as possible. We apologize for the inconvenience this might cause.

2. 2 июня 2026 г. в 13:15 UTCresolved

   This incident has been resolved.

1. 21 мая 2026 г. в 06:03 UTCinvestigating

   We are aware that trading of real stocks is currently unavailable on Bitpanda. When attempting to place an order, users may experience the order page loading indefinitely without completing. We have identified that the issue originates with one of our market infrastructure partners, who is currently experiencing disruption affecting their exchange connectivity. Our team is actively monitoring the situation and is in direct contact with our partner, who has confirmed they are working with the exchange and all relevant providers to resolve the issue as quickly as possible. We will continue to post updates here as the situation develops. We sincerely apologise for the inconvenience this causes and appreciate your patience.

2. 21 мая 2026 г. в 06:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 мая 2026 г. в 06:19 UTCresolved

   This incident has been resolved.

1. 4 мая 2026 г. в 17:22 UTCinvestigating

   At the moment we are having technical issues with the Bitpanda website. We are working on solving the issues as soon as possible. Thank you for your patience

2. 4 мая 2026 г. в 17:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 мая 2026 г. в 17:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 мая 2026 г. в 17:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results

5. 4 мая 2026 г. в 18:19 UTCresolved

   The issue has been resolved

1. 29 апреля 2026 г. в 19:10 UTCinvestigating

   One of our card payment providers is experiencing a technical issue affecting transaction authorizations, so deposits could be delayed. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

2. 29 апреля 2026 г. в 20:22 UTCresolved

   The issue had been solved by our card payment provider.

1. 16 апреля 2026 г. в 12:56 UTCinvestigating

   We’re currently investigating an issue where a specific set of stocks is temporarily not tradable. Some users may be unable to place buy/sell orders for the affected instruments. Our team is working to restore normal trading as quickly as possible, and we’ll provide an update as soon as we have more information.

2. 16 апреля 2026 г. в 13:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 апреля 2026 г. в 14:07 UTCidentified

   The root cause has been identified; the issue is third-party related.

4. 16 апреля 2026 г. в 14:07 UTCidentified

   We're working closely with the affected vendor on resolving the incident as soon as possible.

5. 16 апреля 2026 г. в 14:10 UTCidentified

   We’re currently awaiting the fix from the vendor to restore tradability and will share updates as soon as we have them.

6. 17 апреля 2026 г. в 07:02 UTCresolved

   This incident has been resolved.

1. 15 апреля 2026 г. в 14:27 UTCinvestigating

   We are currently encountering a technical issue affecting  crypto deposits. Some users may encounter errors when submitting required transaction information, which can lead to delays in funds being credited to your account. Our engineering team is working on a fix to restore the deposit flow, and your funds remain entirely secure. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

2. 16 апреля 2026 г. в 11:46 UTCresolved

   This incident has been resolved.

1. 8 апреля 2026 г. в 08:34 UTCinvestigating

   We are currently experiencing a display issue affecting portfolio balances on both our web and mobile applications. Please note that all transactions are being processed correctly on our backend systems, and your funds are safe. Our engineering teams are working to resolve the situation as quickly as possible. We appreciate your patience while we work to restore full service.

2. 8 апреля 2026 г. в 11:23 UTCresolved

   This incident has been resolved.

1. 27 марта 2026 г. в 16:25 UTCinvestigating

   We are currently experiencing a technical issue affecting real stock trading. Our engineering teams are working to resolve the situation as quickly as possible. We appreciate your patience while we work to restore full service.

2. 27 марта 2026 г. в 16:59 UTCresolved

   This incident has been resolved.

1. 24 марта 2026 г. в 17:52 UTCinvestigating

   We are currently experiencing disruptions with SEPA Instant transfers due to an ongoing issue on the side of one of our banking partners. What's affected: SEPA Instant withdrawals may fail to process. Please note that any affected transactions will have the funds returned to your Bitpanda account — your money is safe. What's not affected: Other payment methods and services remain fully operational. Workaround: As a workaround, please select 'Send' as your withdrawal method. This feature is currently available on both the Web app and Android

2. 24 марта 2026 г. в 18:42 UTCresolved

   This incident has been resolved.

1. 24 марта 2026 г. в 11:55 UTCinvestigating

   We are currently experiencing processing delays for both crypto and fiat deposits. Our team is investigating the cause and working to restore normal processing times as quickly as possible.

2. 25 марта 2026 г. в 13:24 UTCresolved

   This incident has been resolved.

1. 21 марта 2026 г. в 18:39 UTCinvestigating

   We are currently experiencing disruptions with SEPA Instant transfers due to an ongoing issue on the side of one of our banking partners. What's affected: SEPA Instant withdrawals may fail to process. Please note that any affected transactions will have the funds returned to your Bitpanda account — your money is safe. What's not affected: Other payment methods and services remain fully operational. What we're doing: Our team is actively investigating the issue and working with our banking partner to restore full service as quickly as possible. We will provide updates as the situation develops. We apologise for any inconvenience this may cause and thank you for your patience.

2. 21 марта 2026 г. в 18:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 марта 2026 г. в 21:20 UTCresolved

   This incident has been resolved.

1. 9 марта 2026 г. в 13:52 UTCidentified

   We’ve identified a technical issue that caused a limited number of transactions to remain in processing state. Our team has identified the cause and is reprocessing the affected transactions in batches over the next few hours. We apologize for the inconvenience and will share further updates as progress is made.

2. 9 марта 2026 г. в 18:28 UTCresolved

   All pending transactions have been processed.

1. 24 февраля 2026 г. в 16:30 UTCinvestigating

   We are currently investigating an issue affecting asset purchases on the legacy web platform. Some users may encounter an error when attempting to buy an asset. As a workaround, please use the new web app (app.bitpanda.com) or our mobile apps (iOS & Android), where purchases are working normally. Our teams are working on a fix. We’ll provide an update shortly.

2. 25 февраля 2026 г. в 16:39 UTCresolved

   This incident has been resolved.

1. 2 февраля 2026 г. в 17:44 UTCinvestigating

   TINK deposits are currently disabled as one of third parties has an outage. We are sorry for the inconvenience!

2. 2 февраля 2026 г. в 18:59 UTCresolved

   This incident has been resolved.

1. 27 января 2026 г. в 17:35 UTCinvestigating

   We are currently experiencing processing delays for deposits and withdrawals for the following assets due to an outage with a third-party service provider: ADA DOT IOTA VELO VSN WAVES XLM XTZ Please be assured that all funds are safe. Our team is working closely with our partner to resolve this issue as quickly as possible. We apologize for the inconvenience and will post another update as soon as we have more information.

2. 27 января 2026 г. в 18:47 UTCresolved

   This incident has been resolved.