История сбоев Blackboard

1. 19 августа 2026 г. в 22:10 UTCinvestigating

   В настоящее время Blackboard расследует сбои в обслуживании, затрагивающие ряд клиентов. Мы расследуем увеличение частоты ошибок, связанных с системой хранения данных, влияющих на группу клиентов, развернутых на Blackboard LMS на востоке США. Дополнительные обновления будут опубликованы на status.blackboard.com

2. 19 августа 2026 г. в 22:48 UTCinvestigating

   Мы продолжаем расследовать этот вопрос и активно работаем с инфраструктурными партнерами Blackboard, чтобы как можно быстрее диагностировать и решить проблему. Мы продолжим предоставлять обновления на status.blackboard.com

3. 19 августа 2026 г. в 23:10 UTCinvestigating

   Обновление: Корректировка диапазона от «Blackboard - SaaS - Global» до «Blackboard - SaaS (США)»

4. 20 августа 2026 г. в 01:17 UTCinvestigating

   Blackboard продолжает работать напрямую с нашими партнерами по инфраструктуре для диагностики и решения проблемы. Мы продолжим публиковать обновления на status.blackboard.com

5. 20 августа 2026 г. в 01:40 UTCidentified

   Проблема была выявлена, и Blackboard работает над перезагрузкой и восстановлением сервисов. Может сохраняться нестабильность, пока мы работаем над тем, чтобы все услуги были полностью восстановлены. Следующее обновление status.blackboard.com будет через 1 час

6. 20 августа 2026 г. в 03:36 UTCmonitoring

   Проблема была выявлена, и пострадавшие службы были восстановлены. Blackboard продолжает следить за этими сервисами. Обновления будут продолжать публиковаться на status.blackboard.com до тех пор, пока этот инцидент не будет разрешен.

7. 20 августа 2026 г. в 04:40 UTCmonitoring

   Услуги были восстановлены. Blackboard продолжает следить за этими сервисами.

8. 20 августа 2026 г. в 09:09 UTCmonitoring

   Пострадавшие службы были восстановлены и остаются стабильными. Blackboard продолжает следить за базовыми сервисами, чтобы обеспечить постоянную стабильность.

9. 20 августа 2026 г. в 13:41 UTCmonitoring

   Пострадавшие службы остаются стабильными. Blackboard продолжает следить за базовыми сервисами, чтобы обеспечить постоянную стабильность. Следующее обновление будет предоставлено после закрытия бизнеса.

10. 20 августа 2026 г. в 21:46 UTCmonitoring

    Пострадавшие службы остаются стабильными. Blackboard продолжает следить за базовыми сервисами, чтобы обеспечить постоянную стабильность. Следующее обновление будет представлено завтра (пятница) утром.

Автоматический перевод официального обновления инцидента.

1. 19 августа 2026 г. в 21:48 UTCidentified

   Мы расследуем увеличение частоты ошибок, связанных с системой хранения данных, влияющих на группу клиентов, развернутых на Blackboard LMS на востоке США

2. 19 августа 2026 г. в 22:01 UTCidentified

   Мы продолжаем работать над решением этой проблемы.

Автоматический перевод официального обновления инцидента.

1. 11 августа 2026 г. в 13:53 UTCidentified

   A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.

2. 11 августа 2026 г. в 14:28 UTCidentified

   Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.

3. 11 августа 2026 г. в 15:16 UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.

4. 11 августа 2026 г. в 16:18 UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

5. 11 августа 2026 г. в 17:31 UTCidentified

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

6. 11 августа 2026 г. в 18:56 UTCmonitoring

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

7. 11 августа 2026 г. в 21:05 UTCresolved

   The sites have remained stable since 10:00 AM ET, with no further issues. Closing the incident.

1. 3 августа 2026 г. в 14:49 UTCinvestigating

   В настоящее время все возможности обмена сообщениями отключены. Мы проконсультируем, как только они будут введены в эксплуатацию.

2. 3 августа 2026 г. в 17:34 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 16 июля 2026 г. в 18:18 UTCinvestigating

   Мы знаем об ошибках, отображаемых в Аккредитации и Обзоре Программы при попытке редактировать стандарты или генерировать Оффлайн Отчеты. Команда разработчиков работает над решением этой проблемы.

2. 17 июля 2026 г. в 19:17 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 16 июля 2026 г. в 08:33 UTCinvestigating

   В настоящее время мы изучаем вопрос, влияющий на производственную среду для нескольких клиентов.

2. 16 июля 2026 г. в 08:51 UTCidentified

   Мы определили проблему как связанную с AWS CloudFront. Мы активно работаем с AWS для скорейшего восстановления сервиса. Наша команда внимательно следит за ситуацией и предоставит дополнительные обновления, как только появится дополнительная информация.

3. 16 июля 2026 г. в 09:40 UTCidentified

   Мы определили проблему, затрагивающую подмножество клиентов. AWS подтвердила эту проблему и активно работает над смягчением последствий. Наши команды внимательно следят за ситуацией, координируют работу с AWS и работают над полным восстановлением. Мы будем продолжать предоставлять обновления по мере поступления дополнительной информации.

4. 16 июля 2026 г. в 10:25 UTCidentified

   AWS продолжает работать над смягчением последствий, и наши команды по-прежнему активно взаимодействуют и тесно координируют свои действия с ними. Мы продолжаем следить за окружающей средой и предоставлять обновления по мере продвижения вперед.

5. 16 июля 2026 г. в 11:24 UTCmonitoring

   AWS внедрила исправление основной проблемы. Мы наблюдаем признаки восстановления, и сервис в это время кажется стабильным. Мы продолжим следить за состоянием окружающей среды и при необходимости предоставлять обновления.

6. 16 июля 2026 г. в 12:57 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 2 июля 2026 г. в 12:39 UTCinvestigating

   Некоторые клиенты Blackboard LMS в настоящее время испытывают проблемы с производительностью. Команда исследует первопричину и работает над восстановлением нормальной работы.

2. 2 июля 2026 г. в 13:14 UTCidentified

   Мы определили запрос, вызывающий проблему производительности. Команда активно работает над исправлением

3. 2 июля 2026 г. в 14:44 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

4. 2 июля 2026 г. в 21:08 UTCmonitoring

   Вопрос решен.

5. 3 июля 2026 г. в 04:33 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 16 мая 2026 г. в 06:48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 16 мая 2026 г. в 09:01 UTCidentified

   We are continuing to work on a fix for this issue.

3. 16 мая 2026 г. в 10:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 16 мая 2026 г. в 11:04 UTCidentified

   All sites are online

5. 29 мая 2026 г. в 13:24 UTCresolved

   This incident has been resolved.

1. 7 мая 2026 г. в 16:13 UTCinvestigating

   We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

2. 7 мая 2026 г. в 19:11 UTCinvestigating

   As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.

3. 8 мая 2026 г. в 02:40 UTCidentified

   We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

4. 8 мая 2026 г. в 09:28 UTCidentified

   The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

5. 10 мая 2026 г. в 08:49 UTCidentified

   Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

6. 11 мая 2026 г. в 13:42 UTCresolved

   This incident has been resolved.

1. 27 апреля 2026 г. в 16:51 UTCinvestigating

   We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 28 апреля 2026 г. в 11:36 UTCresolved

   This incident has been resolved.

1. 24 апреля 2026 г. в 21:19 UTCinvestigating

   Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

2. 24 апреля 2026 г. в 23:29 UTCresolved

   The issue has been resolved.

1. 21 апреля 2026 г. в 13:47 UTCidentified

   We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

2. 21 апреля 2026 г. в 17:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 апреля 2026 г. в 18:56 UTCresolved

   Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.

1. 16 апреля 2026 г. в 07:37 UTCinvestigating

   We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

2. 16 апреля 2026 г. в 09:19 UTCmonitoring

   We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability

3. 16 апреля 2026 г. в 10:08 UTCresolved

   The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally

1. 13 апреля 2026 г. в 13:41 UTCinvestigating

   Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

2. 14 апреля 2026 г. в 12:44 UTCmonitoring

   Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.

3. 17 апреля 2026 г. в 12:39 UTCresolved

   This incident has been resolved.

1. 30 марта 2026 г. в 17:30 UTCidentified

   We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 30 марта 2026 г. в 21:12 UTCmonitoring

   The Ally development team has scaled up resources based on demand and will continue to monitor progress.

3. 1 апреля 2026 г. в 11:28 UTCmonitoring

   Real time processing queues have returned to normal levels while the team continues to monitor.

4. 3 апреля 2026 г. в 20:11 UTCresolved

   This incident has been resolved.

1. 26 марта 2026 г. в 19:56 UTCidentified

   We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 27 марта 2026 г. в 11:30 UTCresolved

   Real time queues have returned to normal levels.

1. 18 марта 2026 г. в 12:53 UTCinvestigating

   We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.

2. 18 марта 2026 г. в 13:19 UTCresolved

   The issue has been resolved and users should now be able to log in to Illuminate without issues.

1. 11 марта 2026 г. в 16:53 UTCinvestigating

   We are experiencing issues on AI image generation within Blackboard LMS. Instructors receive an error when attempting to generate new images. Previously generated images applied to courses are fine and not effected. We are investigating and working with our service provider towards a solution.

2. 11 марта 2026 г. в 21:13 UTCidentified

   We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.

3. 12 марта 2026 г. в 14:43 UTCmonitoring

   We have found a fix for AI image generation in Blackboard LMS. This has been through our QA process, the rollout has begun with positive initial signs of service restoration in production instances. We aim to post a final status on this once the rollout process to all instances has completed and post rollout QA is successful.

4. 12 марта 2026 г. в 19:06 UTCresolved

   We can report that the rollout to all production instances and final QA testing is now complete. Image generation is fully restored in all instances of Blackboard LMS. As part of this fix, you may notice an improvement in the generated image quality. If you have any further concerns or still are experience image generation issues, please raise a support ticket through the usual channels.

1. 2 марта 2026 г. в 07:31 UTCinvestigating

   We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

2. 2 марта 2026 г. в 08:41 UTCidentified

   Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.

3. 2 марта 2026 г. в 18:37 UTCidentified

   Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

4. 3 марта 2026 г. в 04:11 UTCidentified

   Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

5. 3 марта 2026 г. в 08:09 UTCidentified

   We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.

6. 3 марта 2026 г. в 11:44 UTCidentified

   Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.

7. 4 марта 2026 г. в 19:52 UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

8. 17 марта 2026 г. в 17:22 UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

9. 23 марта 2026 г. в 12:59 UTCidentified

   All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

10. 25 марта 2026 г. в 21:36 UTCidentified

    We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

11. 6 апреля 2026 г. в 09:19 UTCresolved

    We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.

1. 23 февраля 2026 г. в 05:10 UTCinvestigating

   We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.

2. 23 февраля 2026 г. в 06:04 UTCidentified

   We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.

3. 23 февраля 2026 г. в 06:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 23 февраля 2026 г. в 14:35 UTCresolved

   This incident has been resolved.