История сбоев Brainpop

1. 20 июля 2026 г. в 18:10 UTCinvestigating

   Сегодня мы выявили проблему производительности базы данных, которая влияет на некоторые функции, связанные с учетной записью и студенческой деятельностью. Некоторые пользователи могут испытывать ошибки или задержки при создании учетной записи, статусе учетной записи или сохранении / синхронизации активности и прогресса. Сейчас мы применяем исправление. Во время этого окна (приблизительно 1 час) некоторые функции, связанные с сохранением или синхронизацией студенческой деятельности, могут быть временно ухудшены или недоступны. Ожидается, что большинство функций сайта останутся нормальными. Мы опубликуем обновление, как только исправление будет завершено и подтверждено.

2. 20 июля 2026 г. в 20:49 UTCresolved

   Это исправление было применено, и мы подтвердили, что создание учетной записи, статус учетной записи и сохранение / синхронизация активности функционируют нормально. Все функциональные возможности вернулись к норме. Спасибо за ваше терпение, пока мы решаем эту проблему.

Автоматический перевод официального обновления инцидента.

1. 18 мая 2026 г. в 13:01 UTCinvestigating

   this is a test

2. 18 мая 2026 г. в 13:02 UTCresolved

   test complete

1. 12 мая 2026 г. в 15:56 UTCinvestigating

   We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

2. 12 мая 2026 г. в 18:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 мая 2026 г. в 18:14 UTCresolved

   We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.

1. 12 мая 2026 г. в 14:12 UTCinvestigating

   We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

2. 12 мая 2026 г. в 14:50 UTCinvestigating

   We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.

3. 12 мая 2026 г. в 15:04 UTCresolved

   BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption.

1. 15 апреля 2026 г. в 17:51 UTCinvestigating

   We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

2. 15 апреля 2026 г. в 18:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 апреля 2026 г. в 18:10 UTCresolved

   The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this.

1. 20 октября 2025 г. в 13:44 UTCinvestigating

   We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

2. 20 октября 2025 г. в 13:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 октября 2025 г. в 19:36 UTCmonitoring

   As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.

4. 20 октября 2025 г. в 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 октября 2025 г. в 23:45 UTCresolved

   As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.

1. 10 марта 2025 г. в 13:35 UTCinvestigating

   Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

2. 10 марта 2025 г. в 13:36 UTCinvestigating

   We will provide updates as we work toward a resolution.

3. 10 марта 2025 г. в 14:55 UTCinvestigating

   We are continuing to investigate this issue.

4. 10 марта 2025 г. в 15:55 UTCresolved

   Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

1. 2 июля 2024 г. в 12:55 UTCinvestigating

   Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

2. 2 июля 2024 г. в 14:25 UTCinvestigating

   We are continuing to investigate this issue with our provider.

3. 2 июля 2024 г. в 16:30 UTCidentified

   A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

4. 2 июля 2024 г. в 17:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 июля 2024 г. в 17:29 UTCresolved

   This incident has been resolved.

1. 20 мая 2024 г. в 15:21 UTCinvestigating

   We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

2. 20 мая 2024 г. в 17:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 мая 2024 г. в 18:02 UTCresolved

   This incident has been resolved.

1. 11 января 2024 г. в 21:25 UTCinvestigating

   Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

2. 11 января 2024 г. в 22:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 января 2024 г. в 15:36 UTCresolved

   This incident has been resolved.

1. 17 августа 2023 г. в 14:14 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 17 августа 2023 г. в 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 августа 2023 г. в 14:46 UTCresolved

   This incident has been resolved.

1. 28 ноября 2022 г. в 14:42 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 28 ноября 2022 г. в 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 ноября 2022 г. в 16:01 UTCresolved

   This incident has been resolved.

1. 1 августа 2021 г. в 00:00 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

2. 1 августа 2021 г. в 00:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 августа 2021 г. в 00:06 UTCresolved

   This incident has been resolved.

1. 19 июля 2021 г. в 19:54 UTCinvestigating

   We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

2. 19 июля 2021 г. в 20:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 июля 2021 г. в 20:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 19 июля 2021 г. в 21:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 июля 2021 г. в 21:25 UTCresolved

   This incident has been resolved.

1. 12 января 2021 г. в 19:01 UTCidentified

   Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 12 января 2021 г. в 19:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 января 2021 г. в 19:29 UTCresolved

   This incident has been resolved.

1. 4 декабря 2020 г. в 19:16 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 4 декабря 2020 г. в 20:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 декабря 2020 г. в 22:23 UTCresolved

   This incident has been resolved.

1. 19 ноября 2020 г. в 18:21 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 19 ноября 2020 г. в 18:38 UTCmonitoring

   Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

3. 19 ноября 2020 г. в 19:16 UTCresolved

   This incident has been resolved.

1. 9 октября 2020 г. в 11:41 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 9 октября 2020 г. в 12:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 октября 2020 г. в 13:54 UTCidentified

   Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

4. 9 октября 2020 г. в 15:14 UTCidentified

   We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

5. 9 октября 2020 г. в 17:01 UTCidentified

   We are continuing to work on a fix for this issue.

6. 9 октября 2020 г. в 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 9 октября 2020 г. в 17:49 UTCmonitoring

   We are continuing to monitor for any further issues, but site service has been restored.

8. 9 октября 2020 г. в 18:10 UTCresolved

   This incident has been resolved.

1. 1 октября 2020 г. в 20:07 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 1 октября 2020 г. в 20:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 октября 2020 г. в 20:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 октября 2020 г. в 23:58 UTCresolved

   This incident has been resolved.

1. 2 сентября 2020 г. в 19:33 UTCinvestigating

   Some users may be experiencing connection failed errors, or other issues loading parts of our sites.

2. 2 сентября 2020 г. в 20:21 UTCidentified

   We have identified network related issues with our provider, and have mitigated the issues while we work on a resolution. Dynamic content on the sites should now be loading as expected.

3. 2 сентября 2020 г. в 20:36 UTCresolved

   This incident has been resolved.