История сбоев Breadcrumb

1. 19 августа 2026 г. в 18:10 UTCinvestigating

   Команда Upserve Engineering выявила проблему, вызывающую увеличение ошибок онлайн-заказа. Наша команда расследует причину и обновит еще одну информацию.

2. 19 августа 2026 г. в 19:15 UTCresolved

   Инженерная команда Upserve решила проблему, вызвавшую увеличение ошибок онлайн-заказа. Если у вас возникли проблемы с онлайн-заказом, пожалуйста, обратитесь в службу поддержки.

Автоматический перевод официального обновления инцидента.

1. 23 июля 2026 г. в 19:11 UTCinvestigating

   Инженерная команда Upserve знает о проблеме, затрагивающей инвентаризацию Upserve, включая отчетность и невозможность редактирования подсчетов. Ремонт продолжается, и клиенты должны начать восстановление в течение следующих нескольких часов. До тех пор клиенты могут продолжать испытывать ухудшение производительности. Мы опубликуем еще одно обновление, как только проблема будет полностью решена.

2. 24 июля 2026 г. в 21:38 UTCresolved

   Мы считаем, что этот инцидент будет урегулирован, и система инвентаризации резерва будет работать нормально в это время. Однако первопричина инцидента привела к непоследовательным подсчетам данных и отсутствию обновлений заказов на покупку для некоторых клиентов в течение затронутого периода. Мы настоятельно рекомендуем клиентам предоставлять перекрестные счета-фактуры поставщиков для заказов, полученных или размещенных с 14 июля. Мы также рекомендуем выполнить новый подсчет, чтобы убедиться, что эти значения точны. Если вы продолжаете испытывать несоответствия после выполнения этих шагов, пожалуйста, свяжитесь с нашей службой поддержки с соответствующими деталями, включая приблизительную дату и время ожидаемого обновления и любую вспомогательную документацию (например, счета-фактуры или скриншоты), чтобы мы могли продолжить расследование.

Автоматический перевод официального обновления инцидента.

1. 21 июля 2026 г. в 21:00 UTCinvestigating

   Инженерная команда Upserve знает о проблеме, затрагивающей инвентаризацию Upserve, включая отчетность и невозможность редактирования подсчетов. Ремонт продолжается, и клиенты должны начать восстановление в течение следующих нескольких часов. До тех пор клиенты могут продолжать испытывать ухудшение производительности. Мы опубликуем еще одно обновление, как только проблема будет полностью решена.

2. 21 июля 2026 г. в 21:02 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

3. 21 июля 2026 г. в 23:14 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

4. 22 июля 2026 г. в 22:10 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 20 октября 2025 г. в 14:41 UTCidentified

   We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

2. 20 октября 2025 г. в 23:23 UTCmonitoring

   Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.

3. 21 октября 2025 г. в 02:06 UTCresolved

   This incident has been resolved.

1. 12 июня 2025 г. в 19:13 UTCinvestigating

   We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.

2. 12 июня 2025 г. в 19:42 UTCmonitoring

   Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.

3. 12 июня 2025 г. в 21:40 UTCmonitoring

   Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.

4. 12 июня 2025 г. в 23:17 UTCresolved

   This incident has been resolved.

1. 27 мая 2025 г. в 14:10 UTCidentified

   The U-Series team is aware of an issue with a third-party partner that is currently preventing access to hq.upserve.com. While we await updates from the partner, please use hq.breadcrumb.com or app.upserve.com to access your HQ Back Office. We will share more information as it becomes available. Thank you for your patience.

2. 27 мая 2025 г. в 16:43 UTCresolved

   This incident has been resolved.

1. 29 апреля 2025 г. в 20:41 UTCidentified

   Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

2. 29 апреля 2025 г. в 23:29 UTCmonitoring

   Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.

3. 29 апреля 2025 г. в 23:56 UTCresolved

   Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.

1. 29 января 2025 г. в 18:01 UTCmonitoring

   The U-Series team is aware of an issue affecting performance for Online Ordering customers. We are actively investigating and will provide an update as soon as we have more information."

2. 29 января 2025 г. в 20:03 UTCresolved

   This incident has been resolved.

1. 16 декабря 2024 г. в 18:36 UTCidentified

   The Lightspeed Restaurant U-Series team is aware of an issue affecting a small number of customers using Mobile Tap readers, which may result in payment deposit delays for some transactions. The U-Series team is actively working on a fix and will ensure that any failed authorizations are captured.

2. 17 декабря 2024 г. в 15:40 UTCmonitoring

   A fix for the payment deposit delay affecting a small number of customers using Mobile Tap readers has been released in version 3.18.2 as of 12/17/24. Please update your terminals to prevent any further disruption to payments. The U-Series team is actively working to capture any failed authorizations caused by this issue.

3. 17 декабря 2024 г. в 22:12 UTCresolved

   The U-Series team has attempted the capture of all affected payments caused by the issue impacting customers using Mobile Tap payments. We will continue monitoring and capturing any new affected payments over the next few days. This issue has been permanently resolved in version 3.18.2, which is now available for download on the App Store.

1. 7 декабря 2024 г. в 00:51 UTCinvestigating

   We are currently investigating this issue.

2. 7 декабря 2024 г. в 01:36 UTCmonitoring

   We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 7 декабря 2024 г. в 02:15 UTCresolved

   Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 16 апреля 2024 г. в 21:35 UTCidentified

   We are experiencing an issue that may cause a delay in reporting for some customers on their HQ Back Office.

2. 16 апреля 2024 г. в 21:36 UTCidentified

   We have identified an issue that may cause a delay in reporting for some customers in their HQ Back Office.

3. 17 апреля 2024 г. в 00:57 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Customers should no longer have delays in reporting on their HQ Back Office.

4. 17 апреля 2024 г. в 01:07 UTCresolved

   This incident has been resolved.

1. 15 ноября 2023 г. в 21:37 UTCinvestigating

   Our engineering team is aware of an issue that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will update as soon as we have more information.

2. 15 ноября 2023 г. в 21:57 UTCidentified

   Our engineering team has identified an issue due to a 3rd party provider that is causing the Lightspeed U-Series Point of Sale to be non-operational for some merchants. We will continue to update as soon as we have more information.

3. 15 ноября 2023 г. в 23:46 UTCidentified

   Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

4. 16 ноября 2023 г. в 00:39 UTCidentified

   Our engineering team is actively working with our third-party provider to reach a resolution for the service disruption. We will provide updates as soon as additional information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

5. 16 ноября 2023 г. в 02:20 UTCidentified

   Our engineering team remains actively engaged with our third-party provider to address the service disruption. Updates will be shared as soon as more information becomes available. iOS As a temporary solution, please follow the following steps: 1. Quit the U-Series app 2. Force Offline Mode - Enable airplane mode or turn off wifi 3. Launch the U-Series app 4. Turn airplane mode off or wifi back on Android As a temporary solution, please follow the following steps: 1. Unplug the ethernet cable from the ELO terminal or from the wall. 2. Tap the “Try again” button from the error screen. 3. You should see the PIN screen. Pin in as normal. 4. Plug the ethernet cable back in and after a few moments, printing capabilities should be functional. This will enable the device to operate in Offline Mode. Operating in Offline Mode permits ongoing business operations, including the collection of credit card payments. Learn more about Offline Mode here: https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

6. 16 ноября 2023 г. в 03:12 UTCmonitoring

   Our engineering team has worked with our third-party provider to mitigate an issue causing some merchants to encounter a service disruption. We have observed a gradual recovery with some merchants returning to normal operations that were previously unable to access their Lightspeed U-Series Point of Sale. We will continue to monitor for the full recovery of all merchants before resolving.

7. 16 ноября 2023 г. в 15:11 UTCmonitoring

   Our engineering team has worked with our third-party provider to resolve an incident that caused some merchants to encounter a service disruption. We have observed merchants return to normal operations. We are still working to correct reporting inconsistencies from the outage. We will continue to provide updates on our status page.

8. 18 ноября 2023 г. в 00:24 UTCmonitoring

   Our engineering team has begun successfully capturing delayed payments from the November 15th U-Series Outage. This process will continue throughout the weekend. Note that this work only affects payments and that reporting in HQ will continue to be inconsistent until further investigation can be done into potential recovery for that data. Thank you for your continued patience as this process continues in the coming days. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

9. 18 ноября 2023 г. в 05:03 UTCmonitoring

   Our engineering team has successfully completed the capturing of all delayed payments from the November 15th U-Series outage. These payments will be deposited on Monday in correlation with the normal deposit schedule. HQ Reports remain inconsistent and our team will now shift focus to reconciling this data next week. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

10. 20 ноября 2023 г. в 16:54 UTCmonitoring

    Our engineering team is making progress on reconciling delayed reporting data in response to the November 15th U-Series outage. Our focus this week remains on recovering as much of this data as possible. While this occurs, HQ reporting will remain inconsistent. All delayed payments from the outage were captured last week and should have been deposited today in correlation with the normal deposit schedule. To view the U-Series deposit schedule, please visit https://help.upserve.com/s/article/Deposit-Schedule-with-Upserve-Payments. For the best performance, make sure all your terminals are running the latest version of the application available in the app store, if you haven't already done so. If you have any questions please reach out via chat at https://help.upserve.com/s/ or via phone at 855-664-3887.

11. 22 ноября 2023 г. в 18:19 UTCmonitoring

    Our engineering team has successfully completed the reinstatement of all recoverable data in relation to the November 15th Google Cloud Platform outage that affected U-Series customers. These recovery efforts include both payments and HQ reporting. All payments are captured and all information in HQ is up to date. If there are still inconsistencies in your payments or reporting, or if you have any questions, please reach out to support via chat at help.upserve.com or via phone at 855-664-8335.

12. 22 ноября 2023 г. в 18:21 UTCresolved

    This incident has been resolved.

1. 14 ноября 2023 г. в 15:30 UTCidentified

   We identified an issue causing some customers to have difficulty generating U-Series POS Reports.

2. 14 ноября 2023 г. в 17:07 UTCidentified

   We have identified an issue that is causing a very small subset of customers to encounter difficulty when generating U-Series POS Reports.

3. 14 ноября 2023 г. в 18:07 UTCresolved

   Our engineering team has implemented a solution to address the issue that was causing challenges for certain merchants in generating U-Series POS Reports. Those merchants who previously faced difficulties in generating U-Series POS reports should now experience a return to regular operation.

1. 28 августа 2023 г. в 00:28 UTCinvestigating

   There is currently an issue with an upstream Gift Card provider, eCard Systems. Our team is reaching out to eCards for more details. They are aware and working on it currently.

2. 28 августа 2023 г. в 00:59 UTCresolved

   The incident with utilizing Gift Cards, is now fully resolved. You can continue to redeem, check balance, and load Gift Cards. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 18 июля 2023 г. в 02:24 UTCinvestigating

   Our engineering team is currently investigating syncing issues and your Point of Sale may be experiencing degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

2. 18 июля 2023 г. в 02:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 июля 2023 г. в 02:53 UTCidentified

   Our engineering team has identified an issue due to a 3rd Party Service causing some merchants to experience syncing issues on the POS & degraded performance or offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview & https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside.

4. 18 июля 2023 г. в 03:36 UTCresolved

   Since our last update, we have observed merchants that had previously been experiencing syncing issues have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com

1. 19 мая 2023 г. в 14:37 UTCidentified

   Our engineering team has identified issues with syncing on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

2. 19 мая 2023 г. в 15:05 UTCidentified

   We are continuing to mitigate syncing issues on the Point of Sale and HQ. This may cause degraded performance for loading reports and receiving Online Orders. We're actively working towards a resolution. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 19 мая 2023 г. в 15:55 UTCresolved

   Our engineering team has applied a resolution related to syncing issues on the Point of Sale and HQ. All systems at this time should be operational. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 30 марта 2023 г. в 19:33 UTCinvestigating

   Lightspeed U-Series technical operations team is actively investigating reports of chat-based support experiencing connectivity issues due to a Third Party partner. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure and remains 100% functional.

2. 30 марта 2023 г. в 19:56 UTCmonitoring

   Our 3rd party chat provider, has resolved an incident with their chat service. Customers contacting U-Series support via chat will now able to reach a support agent in-app or on help.upserve.com. U-Series platform infrastructure is and remains 100% functional.

3. 30 марта 2023 г. в 20:01 UTCresolved

   Our 3rd party chat provider, has resolved an incident with their chat service. Customers contacting Upserve support via chat will now able to reach a support agent in-app or on help.upserve.com. Upserve platform infrastructure is and remains 100% functional

1. 16 марта 2023 г. в 22:53 UTCidentified

   Our engineering team has identified an issue with the standalone analytics at app.upserve.com. Resolution is now underway.

2. 16 марта 2023 г. в 23:15 UTCmonitoring

   Our engineering team has implemented a fix to the issue that was causing difficulties for some merchants logging into app.upserve.com.

3. 17 марта 2023 г. в 00:20 UTCresolved

   Our engineering team has resolved the issue that was causing difficulties for some merchants logging into HQ at app.upserve.com. Merchants who previously encountered difficulties while attempting to log in should now be able to do so without any issues.

1. 10 марта 2023 г. в 01:42 UTCinvestigating

   Our engineering team continues to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside

2. 10 марта 2023 г. в 02:04 UTCmonitoring

   Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

3. 10 марта 2023 г. в 02:48 UTCresolved

   Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

1. 23 декабря 2022 г. в 00:41 UTCinvestigating

   There are currently reports of a 3rd party Incident for merchants utilizing gift cards. Our team is reaching out to TCC, The Customer Connection, for more details. Please note that Upserve infrastructure is 100% functional.

2. 23 декабря 2022 г. в 15:19 UTCresolved

   We have seen recovery with gift cards for TCC a 3rd party integration. Please note that Upserve infrastructure is still 100% functional. Please contact us through chat if you see any further issues.