История сбоев Certify

1. 26 октября 2026 г. в 19:59 UTCinvestigating

   Из-за задержки миграции центров обработки данных с нашим провайдером SFTP ShareTru, хост SFTP sftp.certify.com в настоящее время отключен. Любая автоматизированная передача данных, такая как синхронизация пользователей, синхронизация проектов или экспорт отчетов о расходах, с использованием sftp.certify.com не будет работать в соответствии с графиком, пока услуга не будет возвращена нашим поставщиком. Обратите внимание, что все транзакции по корпоративным кредитным картам были перенесены в новую службу SFTP на sftp.expense.certify.com и не затронуты этой проблемой. Кроме того, некоторые организации могут использовать новую услугу SFTP (sftp.expense.certify.com) для передачи данных. sftp.expense.certify.com не затронут этой проблемой.

2. 27 октября 2026 г. в 12:31 UTCresolved

   Сервис sftp.certify.com был восстановлен нашим хостинг-провайдером.

Автоматический перевод официального обновления инцидента.

1. 29 мая 2026 г. в 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29 мая 2026 г. в 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8 мая 2026 г. в 00:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8 мая 2026 г. в 00:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22 декабря 2025 г. в 00:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22 декабря 2025 г. в 01:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30 октября 2025 г. в 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30 октября 2025 г. в 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30 октября 2025 г. в 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31 октября 2025 г. в 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3 ноября 2025 г. в 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3 ноября 2025 г. в 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22 августа 2025 г. в 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22 августа 2025 г. в 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22 августа 2025 г. в 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24 апреля 2025 г. в 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25 апреля 2025 г. в 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15 апреля 2025 г. в 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15 апреля 2025 г. в 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15 апреля 2025 г. в 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11 марта 2025 г. в 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11 марта 2025 г. в 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11 марта 2025 г. в 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 марта 2025 г. в 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21 февраля 2025 г. в 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21 февраля 2025 г. в 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21 февраля 2025 г. в 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19 ноября 2024 г. в 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19 ноября 2024 г. в 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 ноября 2024 г. в 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19 июля 2024 г. в 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20 июля 2024 г. в 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22 июля 2024 г. в 13:33 UTCresolved

   This incident has been resolved.

1. 31 мая 2024 г. в 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31 мая 2024 г. в 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31 мая 2024 г. в 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31 мая 2024 г. в 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31 мая 2024 г. в 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7 сентября 2023 г. в 14:46 UTCinvestigating

   We are investigating the issue.

2. 7 сентября 2023 г. в 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 сентября 2023 г. в 19:32 UTCresolved

   This incident has been resolved.

1. 7 августа 2023 г. в 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 7 августа 2023 г. в 21:33 UTCresolved

   This incident has been resolved.

1. 7 июля 2023 г. в 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10 июля 2023 г. в 14:12 UTCresolved

   This incident is resolved.

1. 7 июля 2023 г. в 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 7 июля 2023 г. в 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 июля 2023 г. в 20:12 UTCresolved

   This incident has been resolved.

1. 7 июня 2023 г. в 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 7 июня 2023 г. в 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 июня 2023 г. в 21:50 UTCresolved

   This incident has been resolved.

1. 30 мая 2023 г. в 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30 мая 2023 г. в 17:56 UTCresolved

   The incident has been resolved.

1. 22 апреля 2023 г. в 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 22 апреля 2023 г. в 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 апреля 2023 г. в 18:46 UTCresolved

   This incident has been resolved.