59 Clari incidents · февраль 2025 г. — official updates, affected components, duration and resolution details.
Наши инженерные команды знают об этой проблеме, связанной с отключением третьей стороны, и следят за ходом этой проблемы. Умные резюме не генерируются для звонков Копилота. Обработка звонков все еще работает, и резюме будет сформировано после устранения сбоя.
Автоматический перевод официального обновления инцидента.
Мы определили, что некоторые части системы испытывают более длительное время отклика при загрузке страниц. В настоящее время мы изучаем этот вопрос и вскоре предоставим обновленную информацию.
Реализовано исправление, и мы отслеживаем результаты.
Наши инженерные команды решили проблему, и в результате функциональность системы была восстановлена до нормального уровня
Автоматический перевод официального обновления инцидента.
В настоящее время мы расследуем этот вопрос.
Мы подтвердили, что проблема была решена для пострадавших пользователей. Резюме инцидента будет опубликовано в течение следующих трех рабочих дней в США.
Автоматический перевод официального обновления инцидента.
Мы получили сообщения от клиентов о том, что их пользователь интеграции Salesforce отключен из-за истечения срока действия токена. Наша инженерная команда ведет активные исследования.
У небольшого числа клиентов был отключен пользователь интеграции Salesforce из-за истечения срока действия токена. Когда это происходит, обычная синхронизация данных с Clari не может работать. Наша инженерная команда вместе с поддержкой Salesforce исследует проблему. С 2026-08-16 новых отключений не наблюдалось. Если ваш пользователь интеграции был отключен, вы можете повторно подключить его для решения проблемы синхронизации. Если вам нужна помощь, пожалуйста, обратитесь в службу поддержки, чтобы получить помощь.
Проблема, похоже, была одноразовым событием с Salesforce. Мы продолжаем следить за любыми рецидивами и активно участвуем в поддержке Salesforce, чтобы понять, что произошло и как избежать дальнейших инцидентов. Мы оставим этот рекорд в состоянии «мониторинга» до тех пор, пока у нас не будет удовлетворительного понимания инцидента, но мы не ожидаем дальнейших обновлений.
Мы подтвердили от Salesforce, что вызвало отключение для пострадавших пользователей. Резюме инцидента будет опубликовано в течение следующих трех рабочих дней в США.
В 2026-08-16 годах миграция Salesforce Hyperforce привела к прерыванию соединения между Salesforce и Clari через небольшую группу учетных записей клиентов. Эта проблема временно приостановила автоматическое обновление данных для некоторых организаций и потребовала от их пользователей повторной аутентификации с Salesforce. Не существует известного способа избежать этой ситуации для будущих миграций Hyperforce, но мы продолжаем работать с Salesforce, чтобы изучить варианты.
Автоматический перевод официального обновления инцидента.
Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading . The next status update will be after the fix has been applied.
Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading The next status update will be after the fix has been applied.
The underlying problem has been fixed, we are monitoring to ensure full functionality is restored.
We are continuing to monitor for any further issues.
We have confirmed the issue has been resolved for the impacted users. No new errors have been observed in last 60 minutes of monitoring. All the impacted components are fully operational now. A summary of the incident will be posted within the next three US business days.
At approximately 2026-08-05 00:02 UTC, a subset of organizations experienced errors when attempting to access the Clari application. Affected users saw the message: "Something went wrong with loading application resources." Our engineering team identified a regression introduced in a recent deployment and issued a hotfix. Systems returned to normal operations at 2026-08-05 13:30 UTC . No customer data was at risk at any point during this incident.
В настоящее время мы расследуем сообщения о периодических проблемах с доступом к платформе Clari. Клиенты могут испытывать трудности с доступом к приложению или сталкиваться с низкой производительностью. Наша инженерная команда активно работает над решением этого вопроса. Мы будем предоставлять обновления по мере поступления дополнительной информации.
Наши инженерные команды решили проблему, и производительность системы возвращается к норме. Мы продолжаем следить за исправлением.
После мониторинга проблемы в течение 3 часов мы не видели никаких повторений, и платформа была стабильной. Резюме инцидента будет опубликовано в течение следующих трех рабочих дней в США.
Примерно в 2026-07-27 13:15 UTC некоторые пользователи испытывали длительное время загрузки страницы и ошибки при попытке использовать приложение Clari. Инженерная группа смогла определить, что источником проблемы является проблема масштабирования некоторых наших облачных сервисов, и развернула исправление для восстановления производительности системы. Системы вернулись к нормальной работе по состоянию на 2026-07-27 15:30 UTC и никакие данные клиентов не подвергались риску во время сбоя.
Автоматический перевод официального обновления инцидента.
Некоторые клиенты могут испытывать проблемы с записями звонков Clari Copilot в Zoom. Наша инженерная команда ведет активные исследования.
Наша инженерная команда все еще активно исследует. Проблема затрагивает клиентов, полагающихся на веб-рекордеры для записей Zoom. Мы предоставим еще одно обновление, как только появится дополнительная информация.
Пострадавшие клиенты продолжают видеть проблемы с веб-рекордерами на Zoom. Наша инженерная команда активно исследует с поддержкой Zoom и рассматривает альтернативные пути для пострадавших клиентов, чтобы возобновить функциональность записи. Мы предоставим еще одно обновление, как только появится дополнительная информация.
Вопрос все еще находится под следствием. Пострадавшие клиенты продолжают испытывать проблемы с веб-рекордерами на Zoom. Наше расследование показывает, что недавние изменения в поведении платформы Zoom мешают некоторым записывающим устройствам присоединяться к встречам с клиентами. Наша инженерная команда активно работает с Zoom Support для решения этой проблемы. Мы предоставим еще одно обновление, как только появится больше информации.
Наши инженерные команды определили проблему и внедряют исправление.
Мы опубликовали руководство в приложении, направленное на то, чтобы затронутые клиенты вновь подключились к интеграции Zoom в Clari Copilot, что позволяет клиентам восстановить способность Copilot записывать встречи Zoom.
Мы работали с Zoom, чтобы решить проблему, затрагивающую веб-рекордеры. Записи сейчас работают, как и ожидалось. Наша инженерная команда следит за системой, и мы предоставим еще одно обновление, если что-то изменится. Для пострадавших клиентов, в том числе тех, кто ранее подключился к интеграции Zoom, дальнейших действий не требуется. Если вы все еще испытываете проблемы, пожалуйста, свяжитесь с нашей службой поддержки.
Мы подтвердили, что проблема была решена для пострадавших пользователей. Резюме инцидента будет опубликовано в течение следующих трех рабочих дней в США.
Начиная примерно с 2026-07-13 06:30 UTC, изменение платформы Zoom повлияло на способность веб-регистратора Zoom Клэри Копилот присоединяться и записывать встречи. В результате некоторые клиенты не смогли записать встречи Zoom в Копилоте в течение затронутого периода. Эта проблема затронула только веб-запись Zoom; другие платформы рекордеров не пострадали. Заседания, запланированные на этот период, возможно, не были записаны. После выявления проблемы команда инженеров Clari тесно сотрудничала с Zoom, чтобы исследовать изменение, определить его влияние и реализовать необходимые меры по смягчению последствий. Записи веб-регистраторов Zoom вернулись к нормальной работе, и мы подтвердили полное восстановление примерно к 2026-07-15 11:08 UTC. Мы продолжаем работать с Zoom, чтобы лучше понять изменения и укрепить нашу интеграцию, чтобы в будущем с подобными изменениями платформы можно было справиться более изящно.
Автоматический перевод официального обновления инцидента.
Our engineering team is actively investigating.
We are observing a partial outage with Copilot recordings across all platforms. Our engineering team is actively investigating.
We identified a few changes from the Copilot Infrastructure maintenance on Saturday June 20th that caused some recorders to fail. We have fixed the issue and are continuing to monitor the system. We will provide another update end of day tomorrow before we resolve this incident.
We have identified that we are not showing the consent page during call recordings. We are working on a fix and will provide an update as soon as the issue is resolved.
We have resolved the issue that was preventing the consent page from displaying during call recordings. We are continuing to monitor the system after the Copilot Infrastructure maintenance on Saturday June 20th and we will provide another update by the end of day tomorrow before we resolve this incident.
We are continuing to monitor this issue and will leave this incident open until the end of the day. If no further issues are observed by that time, we will resolve the incident. If you are continuing to see any issues with the Copilot platform please reach out to the Clari customer support team.
After monitoring Copilot performance throughout the day and not seeing any reoccurrence of the issues the Clari Engineering team is marking this incident as resolved.
Beginning around 08:23 UTC on 2026-06-22 some Clari Copilot customers experienced failures across Zoom, Google Meet, and Microsoft Teams that prevented calls from being recorded. The errors were traced back to the Copilot maintenance on 2026-06-20 and configuration changes that were not fully applied. The Clari Engineering team remediated the issue by applying the configuration changes and validating the changes. Call recording functionality was restored at approximately 18:40 UTC 2026-06-22. We continued to monitor the system for the next 24 hours to ensure that there were no further issues before resolving the incident.
Наша инженерная команда активно исследует первопричину на всех трех платформах. Мы внимательно следим за показателями успеха записи звонков и будем предоставлять обновления по мере того, как мы узнаем больше.
Мы подтвердили, что проблема была решена для пострадавших пользователей. Резюме инцидента будет опубликовано в течение следующих трех рабочих дней в США.
Начиная примерно с 08:23 по 2026-06-22 некоторые клиенты Clari Copilot испытывали сбои в Zoom, Google Meet и Microsoft Teams, которые предотвращали запись звонков. Ошибки были прослежены до технического обслуживания Копилота 2026-06-20 и изменений конфигурации, которые не были полностью применены. Команда Clari Engineering устранила проблему, применив изменения конфигурации и валидировав изменения. Функционал записи звонков был восстановлен примерно в 18:40 UTC 2026-06-22. Мы продолжали следить за системой в течение следующих 24 часов, чтобы убедиться, что до урегулирования инцидента не было никаких дальнейших проблем.
Автоматический перевод официального обновления инцидента.
Clari is currently experiencing longer load times and errors than normal. Our engineering team is actively investigating the issue.
The engineering team is continuing to investigate the issue. At this time users may still be experiencing longer page load times or increased errors.
We have identified and fixed a problem that was overloading database queries and resulted in slow performance throughout the application. All systems should be functioning normally again.
At approximately 23:44 on 2026-06-05 UTC some Clari users experienced long page load times and errors when trying to use the application. The Clari Engineering team was able to determine that a database operation was continually executing and overloading one of the databases. Once the database call was stopped and the stuck connections were cleared, system performance was able to return to normal at around 04:33 on 2026-06-06 UTC.
Some customers may be seeing problems with connectivity to Salesforce CRM Integration. Our engineering team is actively investigating.
We are continuing to investigate this issue.
Update: Resolution Requires Customer Action Our engineering teams have resolved the issue and we are monitoring the fix. However, customers who continue to experience an impact must take action to fully restore functionality. Required Action: Salesforce Administrators (Role: Full System Administrator) must: * Navigate to **Workspace Settings > Integrations** in Clari Copilot. * Re-authenticate the Salesforce integration. Resolution Process: After re-authentication - Our systems will automatically re-sync your Salesforce data from the impacted window. - Full functionality will be restored within the following hours. Who Should Take Action: Customers who continue to experience Salesforce CRM connectivity issues after this update. If you encounter any issues or need assistance during the re-authentication process, please reach out to our Support Team.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Starting at approximately 15:25 on 2026-06-04 UTC, a code defect in Clari Copilot's internal integration maintenance process caused Salesforce integrations to become disconnected for a subset of customers. This impacted Salesforce data sync only. All other Copilot functionality continued to operate normally. The Clari engineering team identified the cause and rolled out a fix at 18:29 on 2026-06-04 UTC. Affected customers were provided re-authentication instructions to restore their Salesforce connection, after which full functionality resumed. No customer data was lost during this incident
Some customers using Copilot with Google Meet are not seeing their meetings recorded. Our engineering team is actively investigating.
Our engineering teams have identified the issue and are implementing a fix. Due to a recent change on Google Meet copilot bots are unable to join some of the Google Meet meetings. Team has found a fix and is working on implementing it. The next status update will be after the fix has been applied.
Our engineering teams have resolved the issue and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Starting at approximately 02:00 on 2026-06-02 UTC Google began rolling out a change that was incompatible with Clari Copilot Google Meet recorder bots. This impacted a subset of customers using Google Meet preventing the bots from joining calls. Clari engineering team identified the change and rolled out a fix at 12:47 2026-06-03 UTC resolving the issue.
The Clari Revenue platform is currently seeing an increase in errors in Inspection and Forecasting modules. Our engineering team is actively investigating the issue.
Our engineering teams have implemented a fix which has addressed the observed errors. We are monitoring the system to confirm the issue has been resolved.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
On 2026-05-11 at approximately 18:55 UTC, a number of Clari customers encountered errors connecting to the Salesforce integration within the Clari application. Engineers identified a configuration change that enabled a 30-day idle timeout for Salesforce refresh tokens, which caused integration user sessions to be invalidated and disconnected across multiple organizations. The setting was disabled at approximately 19:15 UTC, after which availability began recovering. Full service availability was confirmed for all affected organizations by approximately 20:52 UTC. Other areas of the Clari application were unaffected during this time.
CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
On 2025-05-08 at approximately 02:52 UTC, customers experienced delays of several hours with RevDB CRM sync jobs due to an internal service connectivity issue impacting the workflow system responsible for processing syncs. The affected services were restored and the backlog was fully cleared. No data was lost or compromised during the incident. Additional monitoring and recovery safeguards have since been implemented to reduce the risk of recurrence.
Groove is currently experiencing intermittent performance issues, and you may notice some slowness. Our engineers are actively investigating and will share updates as soon as possible.
Our engineering teams have resolved the issue and we are monitoring the fix.
This incident has been resolved.
Our engineering team is actively investigating reported issues with the Analytics module.
We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health.
We have confirmed the issue has been resolved for all impacted users. A summary of the incident will be posted.
On 2026-04-09 at approximately 14:48 UTC, users were unable to load Analytics modules in the Clari application. Clari engineers quickly identified the cause and took action to restore the affected functionality. During this time, a small number of other areas of the application were also impacted as a result of the same underlying issue. Engineers performed rolling restarts of the affected Analytics services, restoring full Analytics module availability by approximately 16:21 UTC. Isolated issues in a small number of other dependent services were subsequently identified and resolved through additional targeted restarts, with all issues fully cleared by 17:52 UTC.
Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.
We have identified the cause of the missing Forecasting tabs and are working to resolve.
We have restored the Forecasting tab and are monitoring to confirm that all users have access.
We have confirmed the issue has been resolved for all impacted users.
On 2026-04-08 at approximately 18:53 UTC, all Clari customers lost access to the Forecast tab in the Clari application. Other areas of the application were unaffected and continued to operate normally. Clari engineers quickly identified the cause as the unintended deletion of configuration data required to display the Forecast tab, and restored the affected data. During the restoration process, there was a brief period of increased latency as service capacity scaled back up to handle returning traffic. Full access to the Forecast tab was confirmed for all affected users by 23:20 UTC.
Clari Copilot users are currently not receiving any email notifications. Our engineering team is actively investigating the issue. The issue is only limited to the Clari Copilot product.
We are continuing to investigate the issue. Email notifications remain impacted.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At 14:30 UTC on March 25, 2025, Clari Copilot experienced an interruption in email notifications due to an exhausted email delivery quota. As a result, email notifications scheduled during this period were not delivered. Clari was able to increase the delivery limit and service was fully restored as of 14:55 UTC on March 27, 2025. All systems are now performing as expected and emails are being delivered. Please note that missed notifications from the outage window cannot be retroactively delivered. At no time during this incident was user data at risk.
We are currently investigating an issue where Clari Copilot is not recording some Zoom calls
Some Clari Copilot calls via Zoom continue to not be recorded. Our engineering team is currently working with Zoom to resolve this issue.
We are continuing to work with the Zoom engineering team to resolve this issue. We will provide additional details about the progress as they become available.
Our engineering teams have resolved the issue together with the Zoom engineering team and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At approximately 2026-03-04 15:00 UTC, a subset of Clari Copilot customers experienced an issue where the recording bot was unable to join Zoom meetings. This was caused by an account authentication error within the Zoom platform that prevented the bot from successfully joining calls. This was a reoccurrence of the issue that prevented Copilot from joining Zoom calls on 2026-02-11 and was caused by Zoom not fully updating the Copilot authentication across their entire platform. The Clari engineering team worked with Zoom’s Support and Development team to correctly update the authentication process platform wide and resolve the issue. An RCA from Zoom on this issue is pending. Recording functionality was fully restored and confirmed operational at 2026-03-05 11:28 UTC.
We’re aware of an issue affecting links in some email content, and our engineering teams are actively working to resolve it as quickly as possible.
We've spotted that something has gone wrong. We're currently working our partners to remediate the issue, and will provide an update soon.
We’re aware of an issue affecting links in some email content,. We're actively working with our partners to remediate the issue, and will provide an update soon.
The issue affecting links in some email content, has been resolved. Thank you for your patience and understanding.
Around 2026-02-11 09:51 UTC an issue affecting links in some email content resulted in bounced or spam-foldered emails by a third party vendor \(Google\). The team has worked closely with the vendor \(Google\) and successfully remediated the situation by 2026-02-12 06:00 UTC.