История сбоев Clearsale

1. 14 августа 2026 г. в 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14 августа 2026 г. в 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13 августа 2026 г. в 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13 августа 2026 г. в 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 августа 2026 г. в 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28 июля 2026 г. в 14:46 UTCinvestigating

   В настоящее время мы испытываем нестабильность в отношении обновлений статуса заказа Shopify. Наша техническая команда ведет активную работу по анализу и решению вопроса с целью скорейшего восстановления нормальной работы.

2. 28 июля 2026 г. в 16:05 UTCresolved

   Мы рады сообщить вам, что наша техническая команда решила эту проблему, и приложение теперь работает нормально. Если проблема возникает снова, пожалуйста, свяжитесь с нашей службой поддержки по электронной почте [email protected]

Автоматический перевод официального обновления инцидента.

1. 17 июня 2026 г. в 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17 июня 2026 г. в 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 июня 2026 г. в 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17 июня 2026 г. в 18:06 UTCresolved

   This incident has been resolved.

1. 15 января 2026 г. в 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 января 2026 г. в 20:33 UTCinvestigating

   This incident has been resolved.

3. 15 января 2026 г. в 20:33 UTCresolved

   This incident has been resolved.

1. 18 декабря 2025 г. в 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29 октября 2025 г. в 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29 октября 2025 г. в 21:55 UTCresolved

   The Client Portal is back online.

1. 14 октября 2025 г. в 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 октября 2025 г. в 01:19 UTCresolved

   This incident has been resolved.

1. 16 июня 2025 г. в 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16 июня 2025 г. в 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9 мая 2025 г. в 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9 мая 2025 г. в 13:18 UTCinvestigating

   The problem was solved.

3. 9 мая 2025 г. в 13:18 UTCresolved

   This incident has been resolved.

1. 31 марта 2025 г. в 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31 марта 2025 г. в 15:39 UTCresolved

   This incident has been resolved.

1. 13 марта 2025 г. в 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12 февраля 2025 г. в 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12 февраля 2025 г. в 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 февраля 2025 г. в 19:15 UTCresolved

   This incident has been resolved.

1. 11 февраля 2025 г. в 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11 февраля 2025 г. в 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool