История сбоев Clearwater Analytics

1. 14 октября 2026 г. в 22:33 UTCresolved

   Между 21:55 и 22:21 14 октября 2026 года некоторые пользователи не смогли получить доступ к сайту Clearwater Reporting, потому что опция не появилась в их панели инструментов навигации. Наши инженеры выявили и решили проблему, и доступ был восстановлен. Пользователи, у которых сайт Reporting был открыт до начала выпуска, не пострадали. Приносим извинения за любые неудобства. Если вы продолжаете испытывать проблемы, пожалуйста, свяжитесь с клиентскими службами.

Автоматический перевод официального обновления инцидента.

1. 27 августа 2026 г. в 16:12 UTCresolved

   Между 10:16 и 10:42 UTC 27 августа 2026 года пользователи испытывали периодические задержки и тайм-ауты при входе в портал Clearwater Reporting. Проблема была вызвана инцидентом у нашего стороннего поставщика аутентификации. Пользователи, которые уже вошли в систему, не пострадали. Проблема решена, и функциональность входа в систему подтверждена нормальной работой. Приносим извинения за любые неудобства.

Автоматический перевод официального обновления инцидента.

1. 1 июня 2026 г. в 23:00 UTCinvestigating

   The Clearwater Analytics Reporting website is currently experiencing a partial disruption. Some users may encounter degraded performance or intermittent unavailability. Our engineering team is actively investigating the issue. We will provide an update as soon as additional information is available. We apologize for the inconvenience and appreciate your patience.

2. 1 июня 2026 г. в 23:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 июня 2026 г. в 23:52 UTCmonitoring

   Our engineering team has deployed a fix for the partial disruption affecting the Reporting website. We are actively monitoring the environment to confirm full service restoration.

4. 2 июня 2026 г. в 00:05 UTCresolved

   The partial disruption affecting the Reporting website has been fully resolved. All services are operating normally.

1. 5 марта 2026 г. в 10:12 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers are actively addressing the issue.

2. 5 марта 2026 г. в 10:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 марта 2026 г. в 10:16 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

4. 5 марта 2026 г. в 10:27 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

5. 5 марта 2026 г. в 10:28 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 5 марта 2026 г. в 10:42 UTCresolved

   The Clearwater Analytics website is operational.

1. 22 февраля 2026 г. в 16:29 UTCinvestigating

   The Clearwater Analytics website is facing intermittent issues. Engineers are investigating the issue.

2. 22 февраля 2026 г. в 16:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 февраля 2026 г. в 16:47 UTCidentified

   Engineers have traced the cause of the issue to a third-party provider. We are working with the third-party provider to resolve the issue as soon as possible.

4. 22 февраля 2026 г. в 17:12 UTCidentified

   We are continuing to work with the third-party vendor to resolve this issue.

5. 22 февраля 2026 г. в 17:43 UTCidentified

   We are continuing to work on a fix for this issue.

6. 22 февраля 2026 г. в 18:35 UTCidentified

   We are working with the third-party provider to resolve the issue as soon as possible.

7. 22 февраля 2026 г. в 18:47 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

8. 22 февраля 2026 г. в 18:57 UTCresolved

   The Clearwater Analytics website is operational.

1. 19 февраля 2026 г. в 21:59 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 февраля 2026 г. в 22:04 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 19 февраля 2026 г. в 22:09 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 19 февраля 2026 г. в 22:10 UTCresolved

   The Clearwater Analytics website is operational.

1. 17 февраля 2026 г. в 15:40 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 17 февраля 2026 г. в 15:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 февраля 2026 г. в 15:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 февраля 2026 г. в 15:41 UTCresolved

   This incident has been resolved.

1. 18 ноября 2025 г. в 13:10 UTCinvestigating

   We are currently experiencing service disruptions due to errors originating from a third-party provider. This issue may result in intermittent failures while interacting with the website. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

2. 18 ноября 2025 г. в 13:18 UTCidentified

   We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

3. 18 ноября 2025 г. в 15:05 UTCmonitoring

   A fix has been implemented by the vendor, and we are actively monitoring to ensure all services remain stable and fully operational.

4. 18 ноября 2025 г. в 15:33 UTCresolved

   The Clearwater Analytics website is operational.

1. 6 октября 2025 г. в 16:35 UTCinvestigating

   The Clearwater Analytics website is unexpectedly slow. Engineers have been dispatched to urgently address the issue.

2. 6 октября 2025 г. в 16:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 октября 2025 г. в 16:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 октября 2025 г. в 17:55 UTCresolved

   This incident has been resolved.

1. 19 сентября 2025 г. в 19:56 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 сентября 2025 г. в 20:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 сентября 2025 г. в 20:11 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

4. 19 сентября 2025 г. в 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 сентября 2025 г. в 20:12 UTCresolved

   This incident has been resolved.

1. 13 августа 2025 г. в 20:34 UTCresolved

   The Clearwater Analytics website experienced login issues from 7:36 PM to 8:01 PM UTC. The team has identified the root cause and successfully resolved the issue. The website is now fully operational.

1. 20 июня 2025 г. в 20:07 UTCinvestigating

   Clearwater is having an internal systems issue starting 11:15 that caused service Interruption for Analytics Website. Our team is currently investigating the issue.

2. 20 июня 2025 г. в 20:07 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 20 июня 2025 г. в 20:08 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 20 июня 2025 г. в 20:08 UTCresolved

   The Clearwater Analytics website is operational.

1. 18 июня 2025 г. в 15:12 UTCinvestigating

   Clearwater is having an internal systems issue starting 11:21 UTC that may delay client deliverables. Our team has identified the problem and is actively working on resolving the issue.

2. 18 июня 2025 г. в 15:15 UTCidentified

   Engineers have identified the cause of the issue. They are working on a solution now.

3. 18 июня 2025 г. в 16:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 июня 2025 г. в 16:43 UTCresolved

   The Clearwater Analytics internal affected systems are fully operational.

1. 28 марта 2025 г. в 21:11 UTCinvestigating

   The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.

2. 28 марта 2025 г. в 21:11 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 28 марта 2025 г. в 21:12 UTCmonitoring

   The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 28 марта 2025 г. в 21:13 UTCresolved

   The Prism Reporting and Prism Statements products are operational.

1. 14 января 2025 г. в 19:24 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 14 января 2025 г. в 19:24 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 14 января 2025 г. в 19:24 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 14 января 2025 г. в 19:24 UTCresolved

   The Clearwater Analytics website is operational.

1. 14 января 2025 г. в 19:27 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 14 января 2025 г. в 19:27 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 14 января 2025 г. в 19:27 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 14 января 2025 г. в 19:28 UTCresolved

   The Clearwater Analytics website is operational.

1. 6 января 2025 г. в 18:52 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 6 января 2025 г. в 18:52 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 6 января 2025 г. в 18:52 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 6 января 2025 г. в 18:53 UTCresolved

   The Clearwater Analytics website is operational.

1. 27 ноября 2024 г. в 17:21 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable for a portion of our users. Engineers have been dispatched to urgently address the issue.

2. 27 ноября 2024 г. в 17:21 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 27 ноября 2024 г. в 17:21 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 27 ноября 2024 г. в 17:21 UTCresolved

   The Clearwater Analytics website is operational.

1. 27 ноября 2024 г. в 17:14 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 27 ноября 2024 г. в 17:14 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 27 ноября 2024 г. в 17:14 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 27 ноября 2024 г. в 17:16 UTCresolved

   The Clearwater Analytics website is operational.

1. 19 июля 2024 г. в 05:04 UTCinvestigating

   The Clearwater website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 июля 2024 г. в 06:19 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 19 июля 2024 г. в 13:48 UTCmonitoring

   The Clearwater website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 19 июля 2024 г. в 14:02 UTCresolved

   The Clearwater website is operational.