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    История сбоев Clickbank

    42 Clickbank incidents · апрель 2024 г. — official updates, affected components, duration and resolution details.

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    Поставщик Upstream влияет на заказы

    Начало 21 сентября 2026 г. в 18:47 UTC · 27m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order Form
    1. 21 сентября 2026 г. в 18:47 UTCinvestigating

      В настоящее время у ClickBank возникла проблема с поставщиком услуг, которая влияет на нашу способность обрабатывать некоторые транзакции. Мы тесно сотрудничаем с поставщиком, чтобы как можно быстрее смягчить инцидент. Мы предоставим обновление, как только сможем. Спасибо за ваше терпение.

    2. 21 сентября 2026 г. в 19:14 UTCresolved

      Поставщик услуг в верхнем течении разрешил инцидент, и мы продолжим следить за ним.

    Автоматический перевод официального обновления инцидента.

    Крупные сбои

    Начало 29 июля 2026 г. в 21:16 UTC · 34m

    OutageКритический инцидент
    Затронутые компоненты
    APIAccountsMarketplaceHopsINSWebsiteCLKBankOrder Form
    1. 29 июля 2026 г. в 21:16 UTCinvestigating

      ClickBank в настоящее время испытывает серьезные перебои в доступе к нескольким услугам, включая форму заказа. Наша инженерная команда активно исследует вопрос, чтобы определить первопричину и как можно быстрее восстановить нормальное обслуживание. Мы предоставим еще одно обновление как можно быстрее.

    2. 29 июля 2026 г. в 21:39 UTCinvestigating

      Мы определили источник проблемы и реализуем меры по смягчению последствий для клиентов и ускорению восстановления обслуживания. Спасибо за ваше терпение. Скоро появится больше информации.

    3. 29 июля 2026 г. в 21:45 UTCinvestigating

      Проблема решена и все службы возвращаются в нормальное русло.

    4. 29 июля 2026 г. в 21:50 UTCresolved

      Служба полностью восстановлена. Заказы обрабатываются, как и ожидалось, а дополнительные услуги возвращаются онлайн. Мы продолжим мониторинг эффективности, чтобы подтвердить стабильность и предотвратить повторение. Спасибо за ваше терпение и понимание.

    Автоматический перевод официального обновления инцидента.

    Resolved: Issue Impacting JV Contracts

    Начало 15 июня 2026 г. в 15:00 UTC · 0m

    Pending
    1. 16 июня 2026 г. в 22:19 UTCresolved

      ClickBank experienced an issue affecting JV contracts from approximately 8 AM PT, June 15, to 12:15 PM PT, June 16. During the event duration, joint venture contracts did not process properly, and the associated JV payouts were not distributed. The root cause has been identified and resolved. JV contracts are functioning as expected. Our team is currently reviewing the impacted transactions and working to make all necessary payout corrections within each impacted nickname account. We will provide follow-up details via email to all impacted accounts. Thank you for your patience and understanding.

    Hops and Attribution issues

    Начало 11 июня 2026 г. в 21:28 UTC · 48m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Hops
    1. 11 июня 2026 г. в 21:28 UTCidentified

      We are currently troubleshooting instances of increased latency on some HopLinks, leading to reduced performance and slower load times. Our engineering team is working quickly to identify the root cause and restore normal performance. We apologize for the inconvenience and will provide another update as soon as more information is available.

    2. 11 июня 2026 г. в 22:16 UTCidentified

      The issue affecting link load times has been resolved. Full HopLink performance and load speeds have been restored. Please be aware that some account analytics data may be temporarily delayed. We appreciate your patience and support. Thank you.

    3. 11 июня 2026 г. в 22:16 UTCresolved

      This incident has been resolved.

    Marketplace Update Delays

    Начало 16 февраля 2026 г. в 19:26 UTC · 3h 9m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Marketplace
    1. 16 февраля 2026 г. в 19:26 UTCidentified

      We are currently experiencing a delay updating offer data within the ClickBank Marketplace. Please be advised that offer statistics may be slightly out of date and recent new offer listings may not be visible. Our team is working diligently on this issue and we will post an update here as soon as possible.

    2. 16 февраля 2026 г. в 22:35 UTCresolved

      This issue has been resolved and the marketplace is up to date. We appreciate your patience with this matter.

    Order Form issues

    Начало 10 февраля 2026 г. в 17:38 UTC · 15m

    OutageКритический инцидент
    Затронутые компоненты
    Order Form
    1. 10 февраля 2026 г. в 17:38 UTCidentified

      We are experiencing an order form outage and the team is currently working to correct this quickly.

    2. 10 февраля 2026 г. в 17:53 UTCresolved

      The order form issues have been resolved. We are doing an RCA to put additional safeguards in place to prevent additional outages.

    PostBack Pixel Events backed up

    Начало 17 января 2026 г. в 16:04 UTC · 1h 0m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Analytics
    1. 17 января 2026 г. в 16:04 UTCidentified

      All orders and attribution are still happening correctly, the events are just not sending externally fast enough, even though we are capturing them. The team is working on the issue and expect it to be resolved soon. Another update will be posted in 1 hour or sooner if resolution is completed.

    2. 17 января 2026 г. в 17:04 UTCresolved

      The postback pixel events are caught up and new events are flowing normally. We will continue to monitor for new issues.

    PostBack Pixel Events not sending

    Начало 18 декабря 2025 г. в 22:07 UTC · 0m

    Pending
    Затронутые компоненты
    Analytics
    1. 18 декабря 2025 г. в 22:07 UTCresolved

      Around 1:28 am MST our postback pixel stopped sending events externally. All orders and attribution were still happening correctly, the events were just not sending externally even though we were capturing them. Once the team became aware, the issue was fixed and all historical events were fully sent by 12:45 pm MST. We are doing a full RCA on this and putting additional monitoring and alerting in place so we can respond much quicker if this ever happens again.

    Upstream CloudFlare issues

    Начало 18 ноября 2025 г. в 15:12 UTC · 1h 38m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Knowledge BaseOrder Form
    1. 18 ноября 2025 г. в 15:12 UTCmonitoring

      ClickBank is seeing lower than normal order volume. This is related to the significant ongoing CloudFlare outage. While ClickBank does not use CloudFlare, some of our upstream service providers do rely on CloudFlare. We are working with them to resolve these issues and will continue to provide updates.

    2. 18 ноября 2025 г. в 15:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 18 ноября 2025 г. в 16:50 UTCresolved

      Resolved: Cloudflare reports continued recovery and service improvements. ClickBank order volume is improving to full and expected levels. We will continue to monitor the situation closely. For further information, please refer to Cloudflare’s status update page.

    PayPal Processing Issue

    Начало 16 октября 2025 г. в 16:29 UTC · 1h 22m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order Form
    1. 16 октября 2025 г. в 16:29 UTCinvestigating

      PayPal is currently experiencing an issue with processing payments. We are rapidly investigating scope and will provide additional details as soon as possible. We will send an update within 30 minutes.

    2. 16 октября 2025 г. в 17:52 UTCresolved

      PayPal has notified ClickBank that its payment processing issues have been resolved.

    Order issues

    Начало 29 сентября 2025 г. в 22:40 UTC · 17m

    Pending
    Затронутые компоненты
    Order Form
    1. 29 сентября 2025 г. в 22:40 UTCinvestigating

      We are currently having issues with order forms and are working to remediate the issue as soon as we can.

    2. 29 сентября 2025 г. в 22:56 UTCresolved

      We are currently working with Amazon Web Services as this appears to be an issue where no order forms were down, the orders were delayed being persisted. This was due to an issue within Amazon Web Services that they have resolved. However, we are working with them for more information to understand their root cause.

    Intermittent Postback Issues

    Начало 28 сентября 2025 г. в 17:24 UTC · 2h 30m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Analytics
    1. 28 сентября 2025 г. в 17:24 UTCmonitoring

      ClickBank has been experiencing intermittent issues with its postback service. While the underlying issue has been resolved, there is a backlog that the system is currently working through. We expect the backlog to be completed within three to four hours. Another notification will be sent when this issue is resolved.

    2. 28 сентября 2025 г. в 19:55 UTCresolved

      The backlog of postbacks has been completed and the system is functioning as usual. Please reach out to us with any questions or concerns.

    Hops and Order Form issues

    Начало 1 сентября 2025 г. в 17:56 UTC · 45m

    Pending
    Затронутые компоненты
    HopsOrder Form
    1. 1 сентября 2025 г. в 17:56 UTCinvestigating

      We are currently experiencing instability with Hops and Order form, leading to some slow loading times and errors. We are investigating the issues and will have an update shortly.

    2. 1 сентября 2025 г. в 18:41 UTCresolved

      We have figured out the root cause and put solutions in place to resolve this. Thank you for your patience.

    Significant DDOS attack

    Начало 4 июля 2025 г. в 18:32 UTC · 42m

    IssuesНезначительный инцидент
    Затронутые компоненты
    HopsOrder Form
    1. 4 июля 2025 г. в 18:32 UTCinvestigating

      12:31 PM Mountain Standard Time: ClickBank is currently experiencing another substantial DDOS attack. We are working with the AWS team to mitigate the attack. There is a potential that some order forms will be intermittently impacted. We will send an additional update within an hour.

    2. 4 июля 2025 г. в 18:53 UTCmonitoring

      12:53 PM Mountain Standard Time: Our engineering team currently has the attack mitigated and will continue to monitor. The order form is back to fully operational. Thank you for your patience.

    3. 4 июля 2025 г. в 19:14 UTCresolved

      1:14 PM MST: Our team has resolved the attack and will continue to monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.

    Significant DDOS attack

    Начало 4 июля 2025 г. в 07:51 UTC · 39m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Order Form
    1. 4 июля 2025 г. в 07:51 UTCinvestigating

      1:50 AM Mountain Standard Time: ClickBank is currently experiencing another substantial DDOS attack. We are working with the AWS team to mitigate the attack. There is a potential that some order forms will be intermittently impacted. We will send an additional update within an hour.

    2. 4 июля 2025 г. в 07:51 UTCinvestigating

      We are continuing to investigate this issue.

    3. 4 июля 2025 г. в 08:04 UTCmonitoring

      2:02 AM Mountain Standard Time: Mitigation efforts continue. Our engineering team currently has the attack mitigated and will continue to monitor. The order form is back to fully operational. Thank you for your patience.

    4. 4 июля 2025 г. в 08:30 UTCresolved

      2:30 AM MT: The attack has stopped and will continue to co-monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.

    DDOS

    Начало 27 июня 2025 г. в 21:54 UTC · 3h 8m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Order Form
    1. 27 июня 2025 г. в 21:54 UTCidentified

      We are currently experiencing a major DDOS event. We are working on mitigating the event with AWS.

    2. 27 июня 2025 г. в 22:30 UTCidentified

      Mitigation efforts continue. Our engineering team continues to implement additional strategies to address and resolve the attack. Thank you for your patience as we actively work to defend and restore full service.

    3. 27 июня 2025 г. в 23:00 UTCmonitoring

      Mitigation efforts continue. Our engineering team is making significant progress against the attack and order form performance is stabilizing. Although the attack is ongoing, we are monitoring the issue closely and adjusting defenses as needed. Thank you for your patience.

    4. 28 июня 2025 г. в 01:02 UTCresolved

      6:51PM MST: Our team has resolved the attack and will continue to co-monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.

    Order Form issues

    Начало 25 июня 2025 г. в 18:19 UTC · 4m

    OutageКритический инцидент
    Затронутые компоненты
    Order Form
    1. 25 июня 2025 г. в 18:19 UTCinvestigating

      We are currently experiencing issues with our order form. We are actively investigating and will have an update as soon as possible.

    2. 25 июня 2025 г. в 18:23 UTCresolved

      Temporary order form issues resolved. All systems and services are online, operational, and functioning as expected. Thank you.

    DDOS Attack

    Начало 23 июня 2025 г. в 16:40 UTC · 1h 9m

    IssuesНезначительный инцидент
    Затронутые компоненты
    AccountsOrder Form
    1. 23 июня 2025 г. в 16:40 UTCinvestigating

      10:34AM Mountain Time: ClickBank is currently experiencing another substantial DDOS attack. We are working with the AWS team to mitigate the attack. There is a potential that some order forms will be intermittently impacted. We will send an additional update within an hour.

    2. 23 июня 2025 г. в 17:24 UTCinvestigating

      11:23 AM Mountain Time: Mitigation efforts continue. Our engineering team continues to implement additional strategies to address and resolve the attack. Thank you for your patience as we actively work to defend and restore full service.

    3. 23 июня 2025 г. в 17:49 UTCresolved

      Resolved: We have successfully mitigated the DDoS attack. All systems are online and operational. Order form performance has been fully restored. Thank you for your patience and support, especially during third-party attacks of this nature, which we defend against continually and aim to resolve as rapidly as possible.

    Upstream Provider Degradation on Credit Card Acceptance

    Начало 19 июня 2025 г. в 21:45 UTC · 2h 26m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Order Form
    1. 19 июня 2025 г. в 21:45 UTCidentified

      An upstream provider has alerted us that a network traffic degradation has been detected. We are experiencing intermittent issues with credit card acceptance. We will send updates as soon as we know more.

    2. 19 июня 2025 г. в 22:24 UTCidentified

      Update: Our team continues to work closely with our merchant processing partner to resolve the credit card processing issue. We are making progress and seeing improvements. Thank you.

    3. 19 июня 2025 г. в 22:45 UTCmonitoring

      Our upstream service provider has identified the issue affecting their network infrastructure. They have taken steps to analyze and reroute traffic while working on full resolution and recovery. We will provide additional updates as we learn more.

    4. 19 июня 2025 г. в 23:39 UTCmonitoring

      Our upstream service provider continues to work diligently on the issue impacting their network, which they have confirmed as an ongoing external attack. We continue to assess and assist. Despite the intermittent CC processing issues, we continue to see healthy order performance. We will continue to update you as more information becomes available.

    5. 20 июня 2025 г. в 00:11 UTCresolved

      Resolved: Our upstream merchant service provider has resolved the network degradation issue. They are actively monitoring the situation to ensure ongoing stability. All systems and services are operational on our end. Credit card orders are processing as expected. As always, we will work closely with the provider on further root cause analysis and future prevention, as appropriate. Thank you.

    Marketplace Update Delays

    Начало 16 июня 2025 г. в 21:18 UTC · 1d 3h

    IssuesНезначительный инцидент
    Затронутые компоненты
    Marketplace
    1. 16 июня 2025 г. в 21:18 UTCidentified

      We are currently experiencing a delay updating offer data within the ClickBank Marketplace. Please be advised that offer statistics may be slightly out of date and recent new offer listings may not be visible. Our team is working diligently on this issue and we will post an update here as soon as possible.

    2. 18 июня 2025 г. в 00:56 UTCresolved

      The marketplace is now updated and the issue has been resolved.