История сбоев Cloudinary

1. 13 августа 2026 г. в 17:04 UTCinvestigating

   Примерно с 12:30 UTC у некоторых пользователей могут возникнуть проблемы с активами, не появляющимися при просмотре папок в Медиа-библиотеке. Пострадавшие активы остаются доступными и могут быть доступны через поиск. Наша команда изучает проблему и работает над восстановлением нормальной видимости папок. Мы предоставим еще одно обновление, как только появится дополнительная информация.

2. 13 августа 2026 г. в 19:10 UTCidentified

   We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.

3. 13 августа 2026 г. в 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 августа 2026 г. в 17:45 UTCresolved

   This incident has been resolved.

Автоматический перевод официального обновления инцидента.

1. 29 июля 2026 г. в 13:35 UTCinvestigating

   С 13:50 UTC пользователи не могут устанавливать дополнения. Попытки установки терпят неудачу и могут отображать сообщение «Установка не удалась». Наша команда исследует проблему и работает над восстановлением функциональности установки. Мы предоставим еще одно обновление, как только появится дополнительная информация.

2. 29 июля 2026 г. в 14:00 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 29 июля 2026 г. в 14:58 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 20 июля 2026 г. в 23:09 UTCinvestigating

   Мы расследуем проблему, затрагивающую соединения с Cloudinary MCP Connector. Пользователи могут получить ошибку 502 Bad Gateway.

2. 21 июля 2026 г. в 08:33 UTCmonitoring

   Для устранения сбоев соединения с нашим разъемом MCP было выпущено исправление, и мы активно отслеживаем его, чтобы обеспечить постоянную стабильность.

3. 21 июля 2026 г. в 11:25 UTCresolved

   Недавняя проблема, влияющая на Cloudinary MCP Connector, была успешно решена. Мы можем подтвердить, что все службы вернулись к нормальной работе.

Автоматический перевод официального обновления инцидента.

1. 14 июля 2026 г. в 10:17 UTCresolved

   Из-за изменения параметров безопасности некоторые клиенты испытывают сбои при попытке войти в Cloudinary через плагин Cloudinary Figma (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)

Автоматический перевод официального обновления инцидента.

1. 12 июля 2026 г. в 10:20 UTCmonitoring

   Проблема, затрагивающая запросы, которые включали преобразование g auto, привела к повышению уровня ошибок, начиная примерно с 09:00 UTC в воскресенье, 12 июля. Вопрос решен, и мы продолжаем следить.

2. 12 июля 2026 г. в 12:44 UTCresolved

   Инцидент был урегулирован. Сервисы вернулись к норме, и все ранее затронутые URL-адреса теперь работают правильно.

Автоматический перевод официального обновления инцидента.

1. 16 июня 2026 г. в 15:19 UTCinvestigating

   We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more information becomes available.

2. 16 июня 2026 г. в 17:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 июня 2026 г. в 06:36 UTCresolved

   This incident has been resolved.

1. 7 июня 2026 г. в 13:30 UTCinvestigating

   We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately, any actions taken on assets are still being applied, and the API continues to function as usual. Please continue to follow this page for updates, and contact [email protected] if you need any assistance. Thank you!

2. 7 июня 2026 г. в 13:54 UTCmonitoring

   The issue was identified, and a fix has been implemented.

3. 8 июня 2026 г. в 06:31 UTCresolved

   The issue has been resolved, and all services are operating normally.

1. 24 марта 2026 г. в 16:51 UTCinvestigating

   We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.

2. 24 марта 2026 г. в 18:18 UTCmonitoring

   We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.

3. 24 марта 2026 г. в 19:35 UTCresolved

   We confirm that the update rolled out today has fixed the issue.

1. 19 марта 2026 г. в 16:48 UTCinvestigating

   We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

2. 19 марта 2026 г. в 17:13 UTCmonitoring

   A fix for this issue has been deployed, and we are currently monitoring the results.

3. 19 марта 2026 г. в 18:38 UTCresolved

   The recent sign-up issue has been resolved. All services are now operating normally.

1. 11 марта 2026 г. в 18:19 UTCinvestigating

   We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

2. 11 марта 2026 г. в 20:36 UTCmonitoring

   We have resolved the issues and are monitoring.

3. 12 марта 2026 г. в 09:23 UTCresolved

   The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.

1. 26 февраля 2026 г. в 12:50 UTCidentified

   We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing final testing and deploying a fix.

2. 26 февраля 2026 г. в 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 февраля 2026 г. в 18:22 UTCresolved

   This incident has been resolved.

1. 10 февраля 2026 г. в 15:44 UTCinvestigating

   From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.

2. 10 февраля 2026 г. в 17:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 февраля 2026 г. в 07:04 UTCresolved

   The issue has been resolved, and system performance has returned to normal.

1. 10 февраля 2026 г. в 08:21 UTCidentified

   Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.

2. 10 февраля 2026 г. в 12:02 UTCresolved

   This incident has been resolved.

1. 8 января 2026 г. в 15:47 UTCinvestigating

   Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.

2. 8 января 2026 г. в 15:56 UTCmonitoring

   Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.

3. 8 января 2026 г. в 17:05 UTCresolved

   This incident has been resolved.

1. 4 января 2026 г. в 17:51 UTCinvestigating

   We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

2. 4 января 2026 г. в 19:03 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 января 2026 г. в 20:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 января 2026 г. в 07:52 UTCresolved

   A fix has been implemented and this issue has been resolved

1. 4 января 2026 г. в 08:06 UTCmonitoring

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

2. 4 января 2026 г. в 08:42 UTCresolved

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

1. 21 декабря 2025 г. в 10:50 UTCmonitoring

   At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.

2. 21 декабря 2025 г. в 14:43 UTCresolved

   This incident has been resolved.

1. 15 декабря 2025 г. в 15:10 UTCidentified

   We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations

2. 15 декабря 2025 г. в 16:51 UTCidentified

   We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete

3. 15 декабря 2025 г. в 17:42 UTCmonitoring

   A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.

4. 15 декабря 2025 г. в 19:32 UTCresolved

   This incident has been resolved.

1. 10 декабря 2025 г. в 12:30 UTCidentified

   Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.

2. 10 декабря 2025 г. в 12:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 декабря 2025 г. в 13:18 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 декабря 2025 г. в 13:18 UTCresolved

   This incident has been resolved.

1. 5 декабря 2025 г. в 09:16 UTCinvestigating

   We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

2. 5 декабря 2025 г. в 09:24 UTCidentified

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

3. 5 декабря 2025 г. в 09:24 UTCmonitoring

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

4. 5 декабря 2025 г. в 14:04 UTCresolved

   This incident has been resolved.