История сбоев Cradlepoint

1. 21 августа 2026 г. в 20:58 UTCmonitoring

   Обработка данных NetCloud Manager выполняется для Geoview (как через интерфейс NCM, так и через API), что вызывает неточности в сообщаемых данных. Реализовано исправление, и мы отслеживаем результаты. Никаких данных не было потеряно, и мы ожидаем, что система будет поймана в ближайшее время.

2. 22 августа 2026 г. в 04:25 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 24 июля 2026 г. в 11:28 UTCinvestigating

   В настоящее время NetCloud Manager недоступен. Мы испытываем неожиданное отключение сети из-за отключения с одним из наших сторонних поставщиков услуг. Наша инженерная команда изучает этот вопрос.

2. 24 июля 2026 г. в 11:59 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 24 июля 2026 г. в 12:35 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

4. 24 июля 2026 г. в 12:48 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 8 июля 2026 г. в 22:49 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Configuration Editors. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 8 июля 2026 г. в 23:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 июля 2026 г. в 23:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 июля 2026 г. в 00:30 UTCresolved

   This incident has been resolved.

1. 16 июня 2026 г. в 15:15 UTCinvestigating

   The NetCloud SASE service is currently experiencing a partial outage. This is impacting a limited number of SASE customers and temporarily preventing the provisioning of new networks. Our team is actively monitoring the situation and collaborating with OCI to restore full service.

2. 16 июня 2026 г. в 15:37 UTCresolved

   This incident has been resolved.

1. 27 мая 2026 г. в 19:40 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team have identified the root cause of the issue and are implementing the fix now.

2. 27 мая 2026 г. в 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 мая 2026 г. в 20:33 UTCresolved

   This incident has been resolved.

1. 26 марта 2026 г. в 21:06 UTCinvestigating

   NetCloud Manager is currently experiencing a performance degradation, including user authentication and navigation of various areas of the user interface. Our engineering team is actively working on triaging the issue.

2. 26 марта 2026 г. в 21:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 марта 2026 г. в 22:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 марта 2026 г. в 23:56 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 марта 2026 г. в 00:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 марта 2026 г. в 01:00 UTCresolved

   This incident has been resolved.

1. 13 марта 2026 г. в 22:13 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with management of LAN Solutions devices. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 13 марта 2026 г. в 22:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 марта 2026 г. в 22:45 UTCresolved

   This incident has been resolved.

1. 3 марта 2026 г. в 00:34 UTCinvestigating

   Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.

2. 3 марта 2026 г. в 00:38 UTCinvestigating

   We are currently investigating this issue.

3. 3 марта 2026 г. в 18:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 марта 2026 г. в 16:32 UTCresolved

   Oracle has confirmed that issue has been resolved.

1. 2 марта 2026 г. в 01:46 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2 марта 2026 г. в 02:30 UTCinvestigating

   We are continuing to investigate the issue. NetCloud Manager is accessible and we are investigating the issue with Visibility, Analytics and Insights.

3. 2 марта 2026 г. в 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 марта 2026 г. в 03:23 UTCresolved

   This incident has been resolved.

1. 13 февраля 2026 г. в 17:58 UTCinvestigating

   Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.

2. 13 февраля 2026 г. в 19:37 UTCidentified

   We have identified the issue and are working with our third party provider to resolve as quickly as possible.

3. 17 февраля 2026 г. в 16:01 UTCidentified

   We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.

4. 18 февраля 2026 г. в 17:26 UTCresolved

   This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.

1. 25 января 2026 г. в 22:08 UTCinvestigating

   We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.

2. 26 января 2026 г. в 01:55 UTCidentified

   The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.

3. 26 января 2026 г. в 19:46 UTCinvestigating

   We are continuing to investigate this issue.

4. 26 января 2026 г. в 19:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 января 2026 г. в 04:38 UTCresolved

   This incident has been resolved.

1. 18 ноября 2025 г. в 11:53 UTCinvestigating

   NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 18 ноября 2025 г. в 11:59 UTCidentified

   The issue has been identified and appears to be related to an network outage with third party cloud service provider. Our engineering teams continue to triage and monitor the issue.

3. 18 ноября 2025 г. в 14:11 UTCidentified

   We are continuing to monitor the status of our third party service provider and hope to have resolution soon.

4. 18 ноября 2025 г. в 14:50 UTCmonitoring

   Our third party service provider has started to apply changes that are improving the usability of the NetCloud service, but issues are still intermittent. We continue to monitor and wait for further updates from our third party service provider for full resolution.

5. 18 ноября 2025 г. в 16:09 UTCmonitoring

   We are continuing to monitor for further issues. Intermittent issues may still arise until services with our third party service provider are fully restored.

6. 18 ноября 2025 г. в 17:12 UTCmonitoring

   The NetCloud service continues to be operational with potential intermittent issues while our third party service provider's services fully restore. Our engineering teams continue to monitor.

7. 18 ноября 2025 г. в 17:30 UTCresolved

   The incident with our third party service provider has been resolved and the NetCloud Manager service is operational. We will continue to monitor in case further issues arise.

1. 2 сентября 2025 г. в 20:02 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with our device and group configuration management. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 2 сентября 2025 г. в 20:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 сентября 2025 г. в 21:40 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 сентября 2025 г. в 22:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 сентября 2025 г. в 22:57 UTCresolved

   This incident has been resolved.

1. 21 августа 2025 г. в 18:34 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 21 августа 2025 г. в 19:14 UTCinvestigating

   Our engineering team is continuing to work on addressing the issue

3. 21 августа 2025 г. в 20:16 UTCidentified

   We have a fix for the issue in progress and are preparing to deploy the change.

4. 21 августа 2025 г. в 22:35 UTCidentified

   We have a fix for the issue in progress and are continuing preparations to deploy the change.

5. 22 августа 2025 г. в 00:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 22 августа 2025 г. в 01:02 UTCresolved

   This incident has been resolved.

1. 22 марта 2025 г. в 01:07 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Subscription Management and Device registration. Our engineering team is looking into the issue and we expect it to be resolved quickly.

2. 22 марта 2025 г. в 01:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 марта 2025 г. в 01:58 UTCresolved

   This incident has been resolved.

1. 4 февраля 2025 г. в 21:37 UTCinvestigating

   NetCloud Manager is currently experiencing issues with subscription and license management. Subscription management through the user interface and through the API is impacted. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 4 февраля 2025 г. в 22:12 UTCinvestigating

   We are continuing to investigate this issue. We apologize for any inconvenience.

3. 4 февраля 2025 г. в 23:10 UTCidentified

   We have identified the root cause and we are continuing to work on addressing the issue.

4. 4 февраля 2025 г. в 23:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 февраля 2025 г. в 00:49 UTCresolved

   This incident has been resolved.

1. 21 января 2025 г. в 18:32 UTCinvestigating

   NetCloud Manager is currently unavailable. We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue.

2. 21 января 2025 г. в 18:49 UTCidentified

   The issue has been identified and we are working to address and restore service as soon as possible.

3. 21 января 2025 г. в 19:15 UTCidentified

   We have identified a fix for this issue and the engineering team is working to apply this update and restore service as soon as possible.

4. 21 января 2025 г. в 19:53 UTCidentified

   We continue to actively work on a fix for this issue to restore services as soon as possible.

5. 21 января 2025 г. в 20:15 UTCmonitoring

   A fix has been applied and we are closely monitoring while the services are recovering.

6. 21 января 2025 г. в 20:57 UTCmonitoring

   We have confirmed most services have recovered and are continuing to closely monitor until all services are fully operational.

7. 21 января 2025 г. в 21:35 UTCmonitoring

   We are continuing to closely monitor until all services fully recover.

8. 21 января 2025 г. в 22:44 UTCmonitoring

   We are continuing to monitor for any further issues.

9. 22 января 2025 г. в 01:39 UTCresolved

   This incident is resolved. We apologize for any inconvenience

1. 7 октября 2024 г. в 22:46 UTCidentified

   NetCloud Manager is currently experiencing performance degradation with Device Configuration and Device online state. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 7 октября 2024 г. в 23:51 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 8 октября 2024 г. в 01:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 октября 2024 г. в 03:22 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 12 июня 2024 г. в 13:19 UTCinvestigating

   NetCloud Manager is currently experiencing performance degradation with Remote Connect features. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 12 июня 2024 г. в 13:55 UTCidentified

   We have identified the issue and are implementing the fix now.

3. 12 июня 2024 г. в 14:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 июня 2024 г. в 15:05 UTCresolved

   This incident is resolved. We apologize for any inconvenience.

1. 25 апреля 2024 г. в 16:42 UTCinvestigating

   We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

2. 26 апреля 2024 г. в 03:34 UTCresolved

   This incident is resolved. We apologize for any inconvenience.