История сбоев Credsimple

Jobs Processing Issue

Начало 22 марта 2024 г. в 15:17 UTC 4h 10m

OutageСерьёзный инцидент

Затронутые компоненты

Jobs Processing

22 марта 2024 г. в 15:17 UTCinvestigating
We are currently investigating an issue with the backend jobs processing system of our credentialing platform.
22 марта 2024 г. в 15:39 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22 марта 2024 г. в 19:27 UTCresolved
This incident has been resolved.

Degraded performance

Начало 11 сентября 2023 г. в 17:01 UTC 6h 23m

IssuesНезначительный инцидент

Затронутые компоненты

Web Portal

11 сентября 2023 г. в 17:01 UTCinvestigating
We are currently investigating this issue.
11 сентября 2023 г. в 17:35 UTCidentified
The issue has been identified and a fix is being implemented.
11 сентября 2023 г. в 18:47 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 сентября 2023 г. в 23:24 UTCresolved
This incident has been resolved.

androsCredentialing Partial Outage

Начало 18 мая 2023 г. в 13:52 UTC 6h 20m

OutageСерьёзный инцидент

Затронутые компоненты

Web Portal

18 мая 2023 г. в 13:52 UTCinvestigating
Credential view pages are experiencing issues. We are actively investigating the issue.
18 мая 2023 г. в 15:00 UTCinvestigating
We are continuing to investigate this issue.
18 мая 2023 г. в 15:46 UTCidentified
The issue has been identified and a fix is being implemented.
18 мая 2023 г. в 16:13 UTCinvestigating
We are currently investigating this issue.
18 мая 2023 г. в 18:33 UTCidentified
A fix for the issue has been identified and is being implemented.
18 мая 2023 г. в 19:28 UTCmonitoring
A fix has been implemented and we are monitoring the results.
18 мая 2023 г. в 20:13 UTCresolved
This incident has been resolved.

Authentication Issue - Credentialing Platform

Начало 29 марта 2023 г. в 13:01 UTC 1h 48m

OutageСерьёзный инцидент

Затронутые компоненты

APIProvider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

29 марта 2023 г. в 13:01 UTCinvestigating
We are currently investigating this issue.
29 марта 2023 г. в 13:30 UTCinvestigating
andros is aware and is working to resolve an issue with login to the Credentialing platform. Our teams are working to resolve the root cause and return to expected login experience.
29 марта 2023 г. в 14:20 UTCinvestigating
andros has identified an issue from a third party vendor. Our teams are actively working with them to resolve the issue.
29 марта 2023 г. в 14:25 UTCidentified
The issue has been identified and a fix is being implemented.
29 марта 2023 г. в 14:25 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29 марта 2023 г. в 14:48 UTCresolved
This incident has been resolved.

Reports Page Data Availability Issue

Начало 21 февраля 2023 г. в 18:41 UTC 3h 11m

IssuesНезначительный инцидент

Затронутые компоненты

APIProvider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

21 февраля 2023 г. в 18:41 UTCidentified
The issue has been identified and a fix is being implemented.
21 февраля 2023 г. в 21:21 UTCmonitoring
A fix has been implemented and we are monitoring the results.
21 февраля 2023 г. в 21:52 UTCresolved
This incident has been resolved.

Credentialing Platform Outage

Начало 6 июня 2022 г. в 14:05 UTC 3h 16m

OutageКритический инцидент

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

6 июня 2022 г. в 14:05 UTCinvestigating
We are currently investigating this issue.
6 июня 2022 г. в 15:31 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6 июня 2022 г. в 15:31 UTCmonitoring
We are continuing to monitor for any further issues.
6 июня 2022 г. в 17:21 UTCresolved
This incident has been resolved.

androsCredentialing degraded performance

Начало 26 апреля 2022 г. в 17:26 UTC 6h 2m

IssuesНезначительный инцидент

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

26 апреля 2022 г. в 19:12 UTCinvestigating
We are currently investigating this issue.
26 апреля 2022 г. в 21:46 UTCidentified
The issue has been identified and a fix is being implemented.
26 апреля 2022 г. в 23:12 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26 апреля 2022 г. в 23:28 UTCresolved
This incident has been resolved.

Credentialing Platform Outage

Начало 16 марта 2022 г. в 14:13 UTC 47m

Pending

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

16 марта 2022 г. в 14:13 UTCinvestigating
We are currently investigating this issue.
16 марта 2022 г. в 14:21 UTCinvestigating
We are continuing to investigate this issue.
16 марта 2022 г. в 14:36 UTCinvestigating
We are continuing to investigate the issue, but services have largely recovered.
16 марта 2022 г. в 14:45 UTCmonitoring
The services are operational again, and we are monitoring them.
16 марта 2022 г. в 14:59 UTCresolved
This incident has been resolved.

Partial Outage - Credentialing Platform - Files and Reports Pages

Начало 28 февраля 2022 г. в 14:24 UTC 1h 19m

Pending

Затронутые компоненты

Business Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

28 февраля 2022 г. в 14:24 UTCinvestigating
We are currently investigating this issue.
28 февраля 2022 г. в 15:43 UTCresolved
We have resolved the issue. Thank you for your patience. Please feel free to contact support at any time if you notice any issues.

Production Outage

Начало 10 февраля 2022 г. в 23:06 UTC 16m

OutageКритический инцидент

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

10 февраля 2022 г. в 23:06 UTCinvestigating
We are currently investigating this issue.
10 февраля 2022 г. в 23:21 UTCinvestigating
The issue has been resolved.
10 февраля 2022 г. в 23:22 UTCresolved
This incident has been resolved.

Service Degradation Due to AWS Outage

Начало 7 декабря 2021 г. в 17:56 UTC 10h 5m

IssuesНезначительный инцидент

Затронутые компоненты

Web Portal

7 декабря 2021 г. в 17:56 UTCmonitoring
We are monitoring service recovery in AWS systems. Until their systems recover, andros' systems will have degraded performance.
8 декабря 2021 г. в 04:01 UTCresolved
This incident has been resolved.

SFTP Service Outage

Начало 4 марта 2021 г. в 16:25 UTC 9h 5m

OutageСерьёзный инцидент

4 марта 2021 г. в 16:25 UTCinvestigating
The andros credentialing SFTP service is currently experiencing an outage. We are investigating.
5 марта 2021 г. в 01:31 UTCresolved
This incident has been resolved.

Site Is Down

Начало 5 января 2021 г. в 20:43 UTC 1h 36m

OutageКритический инцидент

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

5 января 2021 г. в 20:43 UTCinvestigating
We are actively working to fix this issue. Please check back shortly.
5 января 2021 г. в 21:00 UTCinvestigating
A fix is being deployed.
5 января 2021 г. в 21:20 UTCinvestigating
We are continuing to investigate this issue.
5 января 2021 г. в 22:18 UTCinvestigating
The issue has been resolved.
5 января 2021 г. в 22:19 UTCresolved
This incident has been resolved.

Provider Import Page Unavailable

Начало 10 марта 2020 г. в 20:49 UTC 18m

OutageСерьёзный инцидент

Затронутые компоненты

Web Portal

10 марта 2020 г. в 20:49 UTCinvestigating
There is an issue with the provider import (add providers) page. We are investigating the issue.
10 марта 2020 г. в 20:56 UTCidentified
The issue has been identified and a fix is being implemented.
10 марта 2020 г. в 21:07 UTCresolved
This incident has been resolved.

secure.credsimple.com is down

Начало 10 марта 2020 г. в 20:11 UTC 16m

OutageКритический инцидент

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

10 марта 2020 г. в 20:11 UTCinvestigating
We are currently investigating this issue.
10 марта 2020 г. в 20:27 UTCresolved
This incident has been resolved.

Web application down

Начало 11 февраля 2020 г. в 01:02 UTC 1h 2m

OutageКритический инцидент

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

11 февраля 2020 г. в 01:02 UTCinvestigating
The web application is experiencing a problem and is currently down. We are investigating the issue.
11 февраля 2020 г. в 01:28 UTCidentified
The issue has been identified and a fix is being implemented.
11 февраля 2020 г. в 01:29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 февраля 2020 г. в 02:05 UTCresolved
This incident has been resolved.

Slow Response and Timeouts

Начало 10 февраля 2020 г. в 22:46 UTC 41m

OutageКритический инцидент

Затронутые компоненты

Web Portal

10 февраля 2020 г. в 22:46 UTCinvestigating
Our monitoring systems have reported slow response times and gateway timeouts in the web portal. Our engineering teams are investigating.
10 февраля 2020 г. в 22:49 UTCinvestigating
We are continuing to investigate this issue.
10 февраля 2020 г. в 23:27 UTCresolved
We have identified a resource-intensive process which was preventing the proper functioning of the web application and have disabled and terminated the process.

Web App Down

Начало 9 января 2020 г. в 20:37 UTC 9m

OutageКритический инцидент

Затронутые компоненты

Provider ApplicationBusiness Intelligence - Files pageWeb PortalBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

9 января 2020 г. в 20:37 UTCinvestigating
The web application is experiencing a problem and is currently down. We are investigating the issue.
9 января 2020 г. в 20:45 UTCinvestigating
We are continuing to investigate this issue.
9 января 2020 г. в 20:45 UTCresolved
This incident has been resolved.

Intermittent Report PDF Access Problems

Начало 22 октября 2019 г. в 19:25 UTC 13h 48m

IssuesНезначительный инцидент

Затронутые компоненты

Business Intelligence - Files pageBusiness Intelligence - Reports (Monitors, Expirations, Turnaround Time)

22 октября 2019 г. в 19:25 UTCinvestigating
Our infrastructure provider (AWS) is experiencing problems with DNS resolution. This is causing intermittent failures in accessing PDF reports on the platform. All other platform functionality is working as expected. Stay tuned for updates.
22 октября 2019 г. в 19:29 UTCidentified
The issue has been identified and a fix is being implemented.
22 октября 2019 г. в 22:51 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 октября 2019 г. в 09:14 UTCresolved
This incident has been resolved

Site Is Currently Down

Начало 13 декабря 2018 г. в 18:53 UTC 1h 8m

Pending

Затронутые компоненты

Provider ApplicationWeb Portal

13 декабря 2018 г. в 18:53 UTCinvestigating
Our site is currently down. We are currently investigating the issue.
13 декабря 2018 г. в 20:00 UTCresolved
The incident has been resolved and the site is back up.