История сбоев Cybersource

1. 14 июля 2026 г. в 04:08 UTCinvestigating

   Киберресурс знает о проблеме, которая в настоящее время затрагивает порталы в нашей среде тестирования. Мы расследуем причину и работаем в срочном порядке, чтобы решить проблему. Влияние: Пользователи могут не иметь возможности войти в EBC CAS. Время начала: TBD Обновление: в течение 60 минут Мы сожалеем о любых неудобствах, которые это может причинить нашим клиентам. Мы будем предоставлять регулярные обновления до тех пор, пока проблема не будет решена. Пожалуйста, не стесняйтесь обращаться в службу поддержки Cybersource, если у вас есть какие-либо вопросы или проблемы. Центр поддержки киберресурсов Инцидент #: INC26424392

2. 14 июля 2026 г. в 04:58 UTCresolved

   Проблема, затрагивающая порталы в нашей среде тестирования, в настоящее время полностью решена. Киберресурс проводит внутренний обзор событий, чтобы смягчить будущие события. Время начала: 14 июля 2026 02:49 GMT Время окончания: 14 июля 2026 04:42 GMT Пользователи теперь могут использовать порталы в Sandbox / Testing Environment как обычно. Обновление: никаких дальнейших обновлений, проблема решена. Пожалуйста, не стесняйтесь обращаться в службу поддержки Cybersource, если у вас есть какие-либо вопросы или проблемы. Центр поддержки киберресурсов Инцидент #: INC26424392

Автоматический перевод официального обновления инцидента.

1. 8 июля 2026 г. в 19:21 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee calculation. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using the Service Fee service may experience calculation errors. Reported Start Time: 08 July 2026 18:18 GMT Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. 8 июля 2026 г. в 20:47 UTCresolved

   The issue affecting Wells Fargo Service Fee calculation is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 08 July 2026 18:18 GMT Reported End Time: 08 July 2026 19:39 GMT Impact: Customers are now able to use the Wells Fargo Service Fee as normal Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

3. 10 июля 2026 г. в 03:11 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11386)

1. 6 июля 2026 г. в 06:46 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the VPC Settlement Service. We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

2. 6 июля 2026 г. в 07:04 UTCmonitoring

   The issue affecting settlement/batching for VPC Settlement Service. is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some transactions experienced processing delays and may be settled later than originally expected. Reported Start Time: 08:00 GMT on 05 July 2026 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

3. 6 июля 2026 г. в 10:15 UTCresolved

   The issue affecting settlement/batching for VPC Settlement Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 06 July 2026, 03:03 GMT Reported End Time: 06 July 2026, 06:51 GMT Impact: Some transactions may have experienced processing delays and may have been settled later than originally expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26335380

4. 6 июля 2026 г. в 19:34 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [LINK](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11364).

1. 29 июня 2026 г. в 18:56 UTCmonitoring

   The issue affecting the Decision Manager Velocity Morphing Count is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated but Decision Manager Rules based on morphing counts may not have correctly been evaluated during the impacted timeframe. Reported Start Time: 29 June 2026, 13:00 GMT Reported Mitigated Time: 29 June 2026, 16:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

2. 29 июня 2026 г. в 19:55 UTCresolved

   The issue affecting the Decision Manager Velocity Morphing Count Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026, 07:31 GMT Reported End Time: 29 June 2026, 16:47 GMT Impact: Customers are now able to use the Decision Manager Velocity Morphing Count Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26262074

3. 30 июня 2026 г. в 21:08 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11309)

1. 29 июня 2026 г. в 15:01 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

2. 30 июня 2026 г. в 02:50 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

3. 30 июня 2026 г. в 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 30 June 2026, 02:18 GMT Reported Mitigated Time: 30 June 2026, 18:56 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

4. 1 июля 2026 г. в 02:09 UTCinvestigating

   Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

5. 1 июля 2026 г. в 04:14 UTCinvestigating

   Cybersource continues to investigate the issue that is currently affecting the Business Center, we are working urgently to resolve the issue. Impact: Clients may be experiencing issues with the transaction search feature within Business Center and also the transaction search REST API. Issues may be experienced with the monitoring, tracking, and reconciling of specific transactions. Reported Start Time: 29 June 2026 Next Update: As status changes We regret any inconvenience this may cause our customers and appreciate your patience. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

6. 1 июля 2026 г. в 06:00 UTCmonitoring

   The issue has been mitigated and we are monitoring closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

7. 1 июля 2026 г. в 12:42 UTCmonitoring

   The issue has been mitigated, and we continue to monitor closely to ensure the issue is fully resolved. Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API. Reported Start Time: June 29, 2026 Reported End Time: July 01, 2026 Next Update: As status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26252846

8. 2 июля 2026 г. в 16:45 UTCresolved

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 29 June 2026 2:18 GMT Reported End Time: 01 July 2026 5:30 GMT Impact: Customers are now able to use the transaction search feature within Business Center and also the transaction search in REST API Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

9. 8 июля 2026 г. в 06:44 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link:  [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-11371)

1. 26 июня 2026 г. в 21:32 UTCmonitoring

   The issue affecting Thunes services is mitigated. We are monitoring closely to ensure the issue is resolved. Merchant will see errors: ics_ap_check_status, ics_ap_refund, ics_ap_capture Impact: The issue has been mitigated and customers are now able to use Thunes services as normal. Reported Start Time: 25 June 2026, 18:22 GMT Reported Mitigated Time: 26 June 2026, 20:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236325

2. 26 июня 2026 г. в 22:37 UTCresolved

   The issue affecting Thunes services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 June 2026, 19:12 GMT Reported End Time: 26 June 2026, 2015 GMT Impact: Customers are now able to use Thunes services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236649

3. 29 июня 2026 г. в 03:06 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11299)

1. 23 июня 2026 г. в 20:49 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Streamline services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience latency or performance issues with one or more of the Payment Services which may delay the processing of transactions. Reported Start Time: 23 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533

2. 23 июня 2026 г. в 22:12 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Streamline services. We continue to work with the impacted client to mitigate the issue. Impact: Merchants may experience ESYSTEM errors with Streamline/Worldpay. Reported Start Time: 23 June 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26181533

3. 24 июня 2026 г. в 16:21 UTCresolved

   The issue affecting the Streamline Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 23 June 2026, 19:32 GMT Reported End Time: 24 June 2026, 10:11 GMT Impact: Customers are now able to use the Streamline Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533

1. 18 июня 2026 г. в 20:56 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact Customers using Case Management to process their risk related orders may not be able to continue their business flow. Reported Start Time: 18 June 8:11 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #: INC26111299

2. 18 июня 2026 г. в 21:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 июня 2026 г. в 22:20 UTCidentified

   Cybersource continues to investigate the issue that is affecting the Business Center. We appreciate your patience as we work urgently to implement a mitigation. Impact: Customers using Case Management to process their risk related orders may not be able to continue their business flow. Reported Start Time: 18 June 8:11 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #: INC26111299

4. 18 июня 2026 г. в 23:17 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 18 Jun 2026 19:29 GMT Reported End Time: 18 June 2026 20:57 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26111299

5. 22 июня 2026 г. в 20:41 UTCresolved

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 Jun 2026, 19:29 GMT Reported End Time: 18 June 2026, 20:57 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26111299

6. 22 июня 2026 г. в 21:03 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11255)

1. 18 июня 2026 г. в 20:55 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the NetSuite Service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Reported Start Time: 18 June 2026, 07:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

2. 18 июня 2026 г. в 21:47 UTCinvestigating

   - CyberSource teams continue to investigate the issue affecting NetSuite service - We appreciate your patience as we urgently work towards mitigation of the issue Impact: Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Reported Start Time: 18 June 2026, 07:40 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

3. 19 июня 2026 г. в 11:11 UTCinvestigating

   CyberSource teams continue to investigate the issue affecting NetSuite service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 and wait for 26.3.1 to be released. Reported Start Time: 18 June 2026, 07:40 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

4. 19 июня 2026 г. в 15:22 UTCmonitoring

   Cybersource teams have identified the issue affecting the NetSuite service and have released an updated version of the NetSuite bundle available to install [version 26.3.1] Impact: Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 Reported Start Time: 18 June 2026, 07:40 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD

5. 19 июня 2026 г. в 19:35 UTCresolved

   The issue affecting the NetSuite Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 June 2026, 07:40 GMT Reported End Time: 19 June 2026, 10:00 GMT Impact: Customers are now able to use the NetSuite Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26160842

6. 24 июня 2026 г. в 19:06 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11276)

1. 16 июня 2026 г. в 20:04 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Cielo transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through the Cielo gateway may run into intermittent authorization ESYSTEM errors. Reported Start Time: 16 June 2026 17:40 GMT Next Update: 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. 16 июня 2026 г. в 21:26 UTCmonitoring

   The partner reports that the issue has been resolved, and processing is resuming normally. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and merchants are now able to use Cielo services as expected. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

3. 17 июня 2026 г. в 07:17 UTCresolved

   The issue affecting Cielo has now been fully resolved. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:49 GMT Impact: Customers are now able to use Cielo services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26073658

1. 7 июня 2026 г. в 23:43 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

2. 8 июня 2026 г. в 00:53 UTCidentified

   We have identified the issue affecting the transaction processing for clients/processors in North America. The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

3. 8 июня 2026 г. в 05:35 UTCmonitoring

   The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issue within Cybersource was identified as attributable to this incident. We are still monitoring the issue closely to ensure the issue is fully resolved. Impact: The issue has been mitigated for all processors and there are no further observed latency for transaction processing except for Paymentech. Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: TBD Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

4. 9 июня 2026 г. в 17:33 UTCresolved

   The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident. The service has stabilized, and monitoring confirms that normal transaction processing has resumed. Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: 07:00 GMT on June 08, 2026 Impact: -The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech. Next Update: This is the final notification. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193

1. 3 июня 2026 г. в 00:06 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with installment payments for Prosa. Reported Start Time: 01 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

2. 3 июня 2026 г. в 00:40 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Prosa services as expected. Reported Start Time: 15:27 GMT on June 01, 2026 Reported End Time: 00:56 GMT on June 03, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

3. 3 июня 2026 г. в 05:11 UTCresolved

   The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15:27 GMT on June 01, 2026 Reported End Time: 00:23 GMT on June 03, 2026 Impact: Customers are now able to use Prosa services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447

4. 4 июня 2026 г. в 00:04 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10751)

1. 24 мая 2026 г. в 17:17 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Concardis transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages processing through Concardis. Reported Start Time: 24 May 2026 at 12:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

2. 24 мая 2026 г. в 18:03 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis services as expected. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

3. 27 мая 2026 г. в 11:15 UTCresolved

   The issue affecting Concardis transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Impact: Customers are now able to use Concardis transaction processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816

1. 21 мая 2026 г. в 20:49 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Case Management within the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Case Management Assignment of cases may intermittently take longer than normal. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. 21 мая 2026 г. в 22:32 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: TBD Reported End Time: 21 May 2026 21:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

3. 27 мая 2026 г. в 00:17 UTCresolved

   The issue affecting Case Management within the Business Center, has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 January 2026, 11:00 GMT Reported End Time: 21 May 2026, 21:33 GMT Impact: Customers are now able to use Case Management within the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25684644

4. 27 мая 2026 г. в 00:21 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10724)

1. 21 мая 2026 г. в 16:57 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. We are investigating the cause and working urgently to resolve the issue. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539

2. 21 мая 2026 г. в 17:54 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. Investigation into the cause continues as teams work towards mitigation. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539

3. 21 мая 2026 г. в 18:59 UTCresolved

   The issue affecting Unified Checkout services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 May 2026, 10:30 GMT Reported End Time: 21 May 2026, 18:14 GMT Impact: Customers are now able to use the services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC25679539

4. 22 мая 2026 г. в 00:02 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10723)

1. 21 мая 2026 г. в 09:16 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

2. 21 мая 2026 г. в 10:03 UTCidentified

   We have identified the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

3. 21 мая 2026 г. в 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) services as expected. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

4. 22 мая 2026 г. в 08:14 UTCresolved

   The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Impact: Customers are now able to use Concardis (Payworks) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366

1. 14 мая 2026 г. в 21:55 UTCresolved

   Cybersource was aware of an issue that affected the Decision Manager Case Search and DMDR Service. The issue affecting the Case Search and Decision Manager Detail Report (DMDR) Service have now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. For approximately 2 hours, some transactions with a “Declined” status were incorrectly saved and made visible in Case Search and DMDR. These transactions are typically excluded from these views, such as declines from banks, 3DS, or other external services. Impact: Some merchants may have seen a “Declined” transaction status in Case Search and Decision Manager Detail Report (DMDR) that were not normally displayed. This was a display-only issue. Transaction processing, fraud decisioning, and all other Decision Manager functionality are operating normally. Reported Start Time: 14 May 2026, 05:45 GMT Reported End Time: 14 May 2026, 07:45 GMT Next Update: No further updates, issue resolved. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25591515

2. 18 мая 2026 г. в 23:17 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10691)

1. 14 мая 2026 г. в 20:42 UTCidentified

   We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally. Reported Start Time: 27 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902

2. 15 мая 2026 г. в 02:28 UTCresolved

   The issue affecting the Order Status Notification Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 March 2026 Reported End Time: 14 May 2026, 23:34 GMT Impact: Customers are now able to use the Decision Manager Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902

3. 16 мая 2026 г. в 03:29 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10681)

1. 12 мая 2026 г. в 00:02 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

2. 12 мая 2026 г. в 00:24 UTCidentified

   Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

3. 2 июня 2026 г. в 19:53 UTCresolved

   The issue affecting Payment Services - Alternative Payments has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: 02 June 2026 2:49 GMT Impact: Merchants are now able to process refund Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703

4. 9 июня 2026 г. в 01:14 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10755)

1. 9 мая 2026 г. в 10:40 UTCinvestigating

   Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers

2. 9 мая 2026 г. в 10:46 UTCinvestigating

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants, acquirers, and technical partners may be unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 9 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

3. 9 мая 2026 г. в 11:02 UTCmonitoring

   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200

4. 9 мая 2026 г. в 15:04 UTCresolved

   The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200

5. 14 мая 2026 г. в 20:48 UTCpostmortem

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10670)