История сбоев Druva Insync

1. 10 сентября 2026 г. в 14:17 UTCresolved

   10 сентября 2026 2:01PM UTC Выявлено - мы определили проблему, влияющую на отчетность в консоли администратора. Мы работаем над приоритетом решения этого вопроса. Могут наблюдаться прерывистая медлительность / сбои портала администратора при применении этого исправления. Мы будем держать вас в курсе прогресса. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com. Поддержка Druva 10 сентября 2026 2:17PM UTC Решено - Мы определили первопричину этого инцидента и приняли меры по исправлению ситуации. Все службы уже работают. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com.

Автоматический перевод официального обновления инцидента.

1. 8 сентября 2026 г. в 08:12 UTCresolved

   8 сентября 2026 5:40AM UTC Выявлено - В настоящее время мы расследуем задержки резервного копирования для резервных копий Active Directory. Мы работаем над приоритетом решения этого вопроса. Мы будем держать вас в курсе прогресса. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com. Поддержка Druva 8 сентября 2026 8:12AM UTC Решено - все службы работают сейчас. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com.

Автоматический перевод официального обновления инцидента.

1. 4 сентября 2026 г. в 11:58 UTCresolved

   4 сентября 2026 10:24AM UTC Выявлено - В настоящее время мы расследуем задержки резервного копирования для резервных копий Active Directory. Мы работаем над приоритетом решения этого вопроса. Мы будем держать вас в курсе прогресса. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com. Поддержка Druva 4 сентября 2026 11:58AM UTC Решено - все службы работают сейчас. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com.

Автоматический перевод официального обновления инцидента.

1. 14 августа 2026 г. в 10:42 UTCresolved

   14 августа 2026 9:34AM UTC Мы хотим проактивно сообщить вам, что вы можете столкнуться с задержками резервного копирования / восстановления в облаке Druva inSync в течение следующего часа. Активных отключений нет. Наши команды внимательно следят за работой системы, чтобы смягчить любые потенциальные задержки и обеспечить успешное выполнение фоновых задач. Мы будем держать вас в курсе нашего прогресса. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com. Поддержка Druva 14 августа 2026 10:42AM UTC Решено - все службы уже работают. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com.

Автоматический перевод официального обновления инцидента.

1. 26 мая 2026 г. в 06:01 UTCresolved

   May 20, 2026 5:14PM UTC Identified - We have identified an issue impacting Reporting on the Admin Console. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 26, 2026 6:01AM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.

1. 25 мая 2026 г. в 16:44 UTCupdate

   March 1, 2026 4:25PM UTC Identified - We have identified degraded performance with Backup and Restore services of Insync cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 2, 2026 7:43AM UTC Identified - AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com for any assistance. Druva Support March 3, 2026 6:54AM UTC Identified - Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at support.druva.com. Druva Support March 6, 2026 9:02PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support March 9, 2026 8:32PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support March 16, 2026 6:39AM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support May 25, 2026 4:44PM UTC Identified - While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support

1. 21 октября 2025 г. в 09:33 UTCresolved

   October 20, 2025 3:42PM UTC Identified - We have identified an issue with inSync and SaaS Reports in the Druva Console, where the most recent data is not available in the reports following the AWS us-east-1 incident. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support October 21, 2025 9:33AM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.

1. 20 октября 2025 г. в 23:56 UTCresolved

   October 20, 2025 7:20AM UTC Identified - We are currently investigating intermittent backup delays and admin portal slowness with inSync cloud. The issue is due to multiple concurrent service disruptions reported by Amazon Web Services (AWS) in Northern Virginia (us-east-1) region. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support October 20, 2025 7:24AM UTC Identified - We are currently investigating intermittent backup delays and admin portal slowness with inSync cloud. The issue is due to multiple concurrent service disruptions reported by Amazon Web Services (AWS) in Northern Virginia (us-east-1) region. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support October 20, 2025 8:12AM UTC Identified - We have identified that Admin console logins are failing with internal application errors for US deployment regions due to multiple concurrent AWS service disruptions. Please note that APAC deployment regions remain operational and normal, and our engineering teams are fully engaged, in contact with the AWS team. October 20, 2025 10:18AM UTC Monitoring - Following observed recovery and updates from AWS, we are transitioning to a monitoring state. While Admin console logins for US deployment regions are now showing recovery, we will continue vigilant observation; APAC deployment regions remain operational and normal. October 20, 2025 4:34PM UTC Identified - We are observing performance degradation and intermittent failures in the US deployment regions due to the ongoing AWS service disruption. APAC deployment regions remain operational and normal. October 20, 2025 8:18PM UTC Monitoring - Based on the observed recovery and updates from AWS, we are transitioning this incident to the monitoring state. Please feel free to contact the Druva support team at https://support.druva.com. October 20, 2025 11:56PM UTC Resolved - All services are now operational. Please feel free to contact the Druva support team at https://support.druva.com.

1. 26 июня 2025 г. в 03:16 UTCresolved

   June 25, 2025 6:25PM UTC Investigating - We are currently investigating admin portal slowness impacting inSync cloud. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support June 25, 2025 10:15PM UTC Monitoring - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com. June 26, 2025 3:16AM UTC Resolved - All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.

1. 14 мая 2025 г. в 20:08 UTCresolved

   May 14, 2025 4:29PM UTC Investigating - We are currently investigating Microsoft 365 impaired jobs impacting the GovCloud. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 14, 2025 6:22PM UTC Identified - We are working on priority to resolve the issue. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 14, 2025 8:08PM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.

1. 1 мая 2025 г. в 17:18 UTCresolved

   May 1, 2025 4:01PM UTC Identified - We have identified degraded performance impacting the admin portal. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support May 1, 2025 5:18PM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.