История сбоев Druva Phoenix

1. 24 сентября 2026 г. в 16:49 UTCresolved

   24 сентября 2026 1:12PM UTC Мы выявили проблему, когда набор устройств в настоящее время отключен от наших серверов, что может повлиять на операции резервного копирования и восстановления Phoenix Cloud. Наши команды активно изучают этот вопрос и работают над приоритетом для восстановления связи и смягчения последствий. Мы внимательно следим за ситуацией и будем держать вас в курсе прогресса. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com за любой помощью. Поддержка Druva 24 сентября 2026 2:07PM UTC Мониторинг - Успешно решена проблема, когда набор устройств был отключен от наших серверов. Операции резервного копирования и восстановления Phoenix Cloud работают нормально. Мы будем продолжать следить за окружающей средой, чтобы обеспечить стабильность и постоянную доступность услуг. Спасибо за ваше терпение и понимание. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com Druva Support 24 сентября 2026 4:49PM UTC Resolved - Вопрос успешно решен. Операции резервного копирования и восстановления работают нормально. Спасибо за ваше терпение и понимание. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com Поддержка Друвы

Автоматический перевод официального обновления инцидента.

1. 3 августа 2026 г. в 15:31 UTCresolved

   3 августа 2026 3:31PM UTC Resolved - Мы определили и решили проблему, затрагивающую логин портала Phoenix Cloud, резервное копирование и восстановление операций Phoenix Cloud. В настоящее время все пострадавшие службы полностью восстановлены. Мы будем продолжать внимательно следить за состоянием окружающей среды, чтобы обеспечить стабильность обслуживания и активно выявлять любые потенциальные остаточные воздействия. Все мы приносим извинения за любые неудобства, которые это могло вызвать, и ценим ваше терпение и понимание. Если у вас есть какие-либо вопросы или вам нужна дополнительная помощь, пожалуйста, свяжитесь с командой поддержки Druva по адресу https://support.druva.com. Поддержка Друвы

Автоматический перевод официального обновления инцидента.

1. 16 июля 2026 г. в 11:03 UTCresolved

   14 июля 2026 9:32PM UTC Monitoring - Мы выявили проблему, которая вызвала ухудшение производительности с помощью служб резервного копирования и восстановления Phoenix Cloud для рабочих нагрузок Oracle DTC и Nutanix AHV. Сейчас вопрос решен, и сервисы восстановлены в нормальное функционирование. Мы внимательно следим за состоянием окружающей среды, чтобы обеспечить стабильность. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com за любой помощью. Поддержка Druva 16 июля 2026 11:03AM UTC Resolved - Мы определили первопричину этого инцидента и приняли меры по исправлению ситуации. Мы завершили этап мониторинга, и все службы уже работают. Пожалуйста, не стесняйтесь обращаться в службу поддержки Druva по адресу https://support.druva.com.

Автоматический перевод официального обновления инцидента.

1. 12 июня 2026 г. в 13:16 UTCresolved

   June 10, 2026 1:32PM UTC Investigating - We have identified degraded performance with the Backup and Restore services of Phoenix Cloud. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support June 11, 2026 7:35AM UTC Monitoring - The issue impacting our services has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support June 12, 2026 1:16PM UTC Resolved - The issue impacting our services has been fully resolved and the monitoring period has been successfully completed without any further abnormalities. All affected operations are functioning normally, and service stability has been confirmed. We appreciate your patience and cooperation throughout this incident. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

1. 12 июня 2026 г. в 11:37 UTCresolved

   May 20, 2026 5:12PM UTC Identified - We have identified an issue impacting Reporting on the Admin Console. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support June 12, 2026 11:37AM UTC Resolved - The issue impacting Reporting on the Admin Console has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support

1. 25 мая 2026 г. в 16:44 UTCupdate

   March 1, 2026 4:08PM UTC Identified - We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 2, 2026 7:25AM UTC Identified - AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support March 3, 2026 5:52AM UTC Identified - Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support March 6, 2026 9:03PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support March 9, 2026 8:32PM UTC Identified - We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support May 25, 2026 4:44PM UTC Identified - While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support

1. 4 мая 2026 г. в 15:05 UTCresolved

   April 24, 2026 4:04PM UTC Identified - We have identified a partial disruption affecting the onboarding of new Azure subscriptions for Phoenix Cloud due to ongoing API service slowness reported by Microsoft Azure. This issue may impact the onboarding of new Azure subscriptions. There is no impact to existing subscriptions, and backup and restore operations continue to function as expected. Our teams are actively working with high priority to mitigate this. We are closely monitoring the situation and will keep you updated on further progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support. May 4, 2026 3:05PM UTC Resolved - All services are now operational. Please feel free to contact the Druva support team at https://support.druva.com.

1. 14 марта 2026 г. в 02:27 UTCresolved

   March 13, 2026 9:04AM UTC Investigating - We have identified degraded performance with Backup services of Phoenix Cloud for Azure & AWS Workloads. There may be a potential impact on Backup and Restore operations. We will keep you updated with the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support March 14, 2026 2:27AM UTC Resolved - We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.

1. 9 февраля 2026 г. в 14:20 UTCresolved

   February 9, 2026 10:46AM UTC Identified - We have identified degraded performance with Backup services of Phoenix Cloud for VMware Workloads. As a result of this issue, there may be a potential impact on backup job operations. Teams are actively working on a priority to mitigate the issue. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 9, 2026 12:17PM UTC Monitoring - The issue affecting Backup services for Phoenix Cloud VMware Workloads has now been successfully mitigated. Backup job operations have been restored to normal. We will continue to monitor the environment to ensure stability and to proactively identify any potential residual impact. Thank you for your patience and cooperation. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 9, 2026 2:20PM UTC Resolved - The issue impacting Backup services for Phoenix Cloud VMware Workloads has been successfully resolved. All affected backup job operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support

1. 4 февраля 2026 г. в 10:08 UTCresolved

   February 3, 2026 6:38AM UTC Identified - We have identified degraded performance with Backup services of Phoenix Cloud for Azure Workloads due to an ongoing service outage reported by Microsoft Azure in the East US and West US region. As a result of this Azure platform issue, there may be a potential impact on service availability and Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support February 3, 2026 9:09AM UTC Monitoring - The Microsoft Azure service outage for Azure Workloads has now been successfully mitigated. Backup and Restore operations have been restored to normal. We will continue to monitor the environment to ensure stability and to proactively identify any potential residual impact. Thank you for your patience and cooperation. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support February 4, 2026 10:08AM UTC Resolved - The issue impacting our services has been successfully resolved. All affected operations are functioning normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding. Please feel free to contact the Druva support team at https://support.druva.com Druva Support

1. 23 января 2026 г. в 14:01 UTCresolved

   January 23, 2026 11:24AM UTC Scheduled - We will be performing unscheduled maintenance to implement a critical infrastructure upgrade with the Phoenix cloud service. This maintenance window will start at Jan 23, 2025 from 01:30 PM UTC to 02:00 PM UTC. Maintenance is applicable for APAC AWS Regions. During this maintenance period Portal login, Backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 23, 2026 1:30PM UTC Active - We have started maintenance for the Phoenix cloud service. January 23, 2026 2:01PM UTC Completed - We have successfully completed maintenance for the Phoenix cloud service. Please feel free to contact the Druva support team at https://support.druva.com.

1. 14 января 2026 г. в 17:45 UTCresolved

   January 14, 2026 4:22PM UTC Identified - We have identified degraded performance with Backup-Restore services of Phoenix Cloud for AWS Workloads. The incident started at 02:55 PM UTC. We are working on a priority to resolve the issue. We will keep you updated on the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 14, 2026 5:31PM UTC Monitoring - We identified the cause of the incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com. January 14, 2026 5:45PM UTC Resolved - All services are operational. Please feel free to contact the Druva support team at https://support.druva.com

1. 6 января 2026 г. в 19:28 UTCresolved

   January 6, 2026 5:15PM UTC Monitoring - We have identified degraded performance with Backup services of Phoenix Cloud for Azure Workloads. Time period of the impact is 03:00 AM to 09:30 AM UTC We have taken remedial steps to resolve the issue. We will keep you updated on the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support January 6, 2026 7:28PM UTC Resolved - All services are operational. Please feel free to contact the Druva support team at https://support.druva.com