История сбоев Dutchie

1. 11 августа 2026 г. в 13:16 UTCinvestigating

   We are aware of an issue affecting the discount module loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

2. 11 августа 2026 г. в 13:38 UTCinvestigating

   We are aware of an issue affecting the discount, vendor module, and Daily Snapshot Overview loading in backoffice for a subset of customers. Our team is actively investigating and will provide updates as more information becomes available.

3. 11 августа 2026 г. в 14:06 UTCresolved

   We have released a hotfix that has rectified the issues affecting the Discount, Vendor, and Daily Snapshot views. Please perform a hard refresh on your Back Office Login and all aspects of the system should be functioning as intended.

1. 10 августа 2026 г. в 17:07 UTCinvestigating

   We are currently investigating an issue affecting Business Intelligence (BI) reporting tools for a subset of customers. Some users may be unable to load data or reports within their Looker-based analytics dashboards.

2. 10 августа 2026 г. в 17:43 UTCresolved

   The issue affecting the BI Reporting tool has been resolved with a hotfix to the system. All BI Repots and Dashboards are now be functioning as intended.

1. 9 августа 2026 г. в 15:58 UTCinvestigating

   В настоящее время мы расследуем вопрос, влияющий на доставку заказов на iPad в некоторых диспансерах. Клиенты, размещающие заказы в Интернете, могут испытывать задержки с заказами, появляющимися на диспансерных экранах исполнения. Наша команда определила вероятную причину и активно работает над решением. Мы предоставим обновление, как только будет доступна дополнительная информация.

2. 9 августа 2026 г. в 16:13 UTCidentified

   We have identified the cause of the issue affecting order delivery to fulfillment iPads at some dispensary locations. A rollback is currently in progress and we expect normal order processing to resume shortly. We will continue to provide updates as the situation develops.

3. 9 августа 2026 г. в 16:22 UTCresolved

   We have resolved the issue affecting order delivery to fulfillment iPads at some dispensary locations. Orders are now processing and displaying normally. We apologize for any disruption this may have caused and appreciate your patience while our team worked to restore service.

Автоматический перевод официального обновления инцидента.

1. 6 августа 2026 г. в 23:06 UTCinvestigating

   Dutchie Engineering has observed that customers in New Mexico are experiencing failures at checkout and with delivery transactions, due to slow response times from BioTrack NM. Dutchie Engineering is working with BioTrack NM. We will provide updates as more information becomes available. Biotrack Case number: 00004158

2. 7 августа 2026 г. в 01:05 UTCresolved

   This issue appears to be largely mitigated by BioTrack NM's team. Dutchie's Engineering team is observing normal response times from BioTrack NM at this time.

1. 6 августа 2026 г. в 19:13 UTCinvestigating

   We are aware of an issue affecting New Mexico operators using BioTrack for traceability. Some customers are experiencing failures at checkout. We are actively monitoring the situation and are in contact with BioTrack to facilitate resolution. We will provide updates as more information becomes available. We will provide updates as more information becomes available. Biotrack Reference Case number 00004158.

2. 6 августа 2026 г. в 19:48 UTCmonitoring

   We are no longer seeing errors on checkout for Biotrack NM. We are continuing to monitor the situation closely and will continue to provide updates as we work toward full resolution.

3. 6 августа 2026 г. в 21:30 UTCresolved

   We are no longer seeing errors on checkout for Biotrack NM.

1. 5 августа 2026 г. в 18:04 UTCinvestigating

   We are currently investigating an issue affecting dispensaries using METRC traceability in certain states. Some locations are experiencing failures when creating, splitting, or converting packages in Dutchie POS. The error is originating from METRC’s systems, which are rejecting package creation requests with an “Explicit Shelf Life Dates” authorization error. Our team has opened a case with METRC (case #02434582) and is actively working toward a resolution. Sales transactions are not impacted at this time.

2. 6 августа 2026 г. в 19:55 UTCresolved

   We have implemented a solution for dispensaries experiencing package creation failures related to METRC’s “Explicit Shelf Life Dates” authorization error. If you are encountering this issue, please navigate to your METRC settings in Dutchie Back Office and disable both the **“Use by date”** and **“Expiration date”** options, then re-attempt the package creation. Our team continues to work with METRC on case reference: #02434582.

1. 5 августа 2026 г. в 13:20 UTCinvestigating

   We are aware of an issue with Biotrack Florida where dispensaries are currently experiencing errors and timeouts when completing sales transactions and initiating deliveries. We are actively monitoring the situation and have opened a ticket with BioTrack to facilitate resolution. We will provide updates as more information becomes available.

2. 5 августа 2026 г. в 14:26 UTCinvestigating

   We are aware of an issue with BioTrack Florida where dispensaries are experiencing errors and timeouts when completing sales transactions and initiating deliveries. We have an open ticket with BioTrack and are actively monitoring the situation. Recommended Action: As advised by BioTrack, we recommend that all users log out and log back in to establish a new session, then attempt their transaction again. We will continue to provide updates as more information becomes available.

3. 5 августа 2026 г. в 14:38 UTCmonitoring

   We are currently seeing successful checkouts with Biotrack Florida and are continuing to monitor this.

4. 5 августа 2026 г. в 15:02 UTCresolved

   We are now seeing successful checkouts with Biotrack FL.

1. 30 июля 2026 г. в 18:22 UTCmonitoring

   Компания Dutchie Engineering выявила проблему, которая затронула некоторых клиентов из Нью-Мексико, где кассовые сборы терпели неудачу из-за ошибок BioTrack NM. В настоящее время проблема, по-видимому, решается BioTrack NM. Окно времени, когда эти ошибки произошли, было между 2:04 PM EDT и 2:14 PM EDT.

2. 31 июля 2026 г. в 17:06 UTCresolved

   Показатели ошибок BioTrack NM вернулись к норме.

Автоматический перевод официального обновления инцидента.

1. 24 июля 2026 г. в 23:32 UTCmonitoring

   Компания Dutchie Engineering отметила, что клиенты в Нью-Мексико сталкиваются с замедлением или задержками при посещении гостей из-за медленного времени отклика от BioTrack NM. Компания Dutchie Engineering сотрудничает с BioTrack NM. BioTrack Case #00003700

2. 25 июля 2026 г. в 00:00 UTCresolved

   Эта проблема, по-видимому, в значительной степени смягчена командой BioTrack NM. Команда инженеров Dutchie в настоящее время наблюдает нормальное время отклика от BioTrack NM.

Автоматический перевод официального обновления инцидента.

1. 21 июля 2026 г. в 20:37 UTCinvestigating

   В настоящее время мы расследуем проблему, когда продукты могут не появляться в диспансерных меню электронной коммерции. Наша инженерная команда активно исследует первопричину. Мы будем предоставлять обновления по мере продвижения нашего расследования. Мы приносим извинения за любые нарушения вашего опыта покупок.

2. 21 июля 2026 г. в 20:53 UTCinvestigating

   Меню теперь загружается правильно.

3. 21 июля 2026 г. в 20:57 UTCresolved

   Мы решили этот вопрос. Спасибо за ваше терпение.

Автоматический перевод официального обновления инцидента.

1. 10 июля 2026 г. в 17:06 UTCinvestigating

   We are aware of an issue affecting Dutchie Order Terminal App, where the application is currently failing to load for some customers. Our team is working to identify the issue and is actively investigating. We will provide an update as soon as we have more information. Please confirm orders via the [admin.dutchie.com](http://admin.dutchie.com "admin.dutchie.com") web interface.

2. 10 июля 2026 г. в 18:18 UTCresolved

   The Dutchie Order Terminal App should now be loading and functioning as expected.

1. 2 июля 2026 г. в 21:24 UTCinvestigating

   _We are currently investigating an issue with an upstream provider (AWS) effecting access to customer environments. Some users may be unable to access their environment or may be experiencing errors._ _Our engineering team is actively working to identify and resolve the issue. We will provide an update as soon as more information is available._ _We apologize for the disruption and appreciate your patience._

2. 2 июля 2026 г. в 21:44 UTCmonitoring

   We have restored service to a backup environment and are now seeing recovery for the impacted customer environments. We will continue to monitor.

3. 2 июля 2026 г. в 22:48 UTCresolved

   This issue has been resolved and all services are operating nominally.

1. 25 июня 2026 г. в 17:50 UTCinvestigating

   We are currently investigating an issue affecting BioTrack traceability integration for dispensaries operating in Arkansas. Specifically, the `sync_inventory` action is returning 500 errors, which may cause inventory-related pages within Dutchie POS to display incorrectly or fail to load. Sales transactions are continuing to process successfully and are not impacted. Our team has identified that the issue appears to originate with BioTrack's systems. We have opened a support case with BioTrack (Case #00003093) and are actively monitoring for resolution. No customer action is required at this time.

2. 2 июля 2026 г. в 17:26 UTCresolved

   **Resolved: BioTrack Inventory Synchronization Degradation** We are pleased to confirm that the issue affecting BioTrack inventory synchronization has been resolved. Between June 25 and July 2, 2026, customers using BioTrack integration in Arkansas experienced failures with integration audit and package destruction workflows. Sales transactions were not impacted during this period.

1. 22 июня 2026 г. в 13:55 UTCinvestigating

   We are currently investigating reports of customers being unable to log into Dutchie POS on select servers. We have identified this as a regional internet outage affecting numerous online services, including Dutchie POS.

2. 22 июня 2026 г. в 14:51 UTCresolved

   Cloudflare has confirmed this is resolved

1. 20 июня 2026 г. в 04:35 UTCinvestigating

   We have reached out to Biotrack for further investigation.

2. 20 июня 2026 г. в 15:53 UTCinvestigating

   We wanted to provide an update regarding the BioTrack connectivity issues affecting New Mexico operators. We are beginning to see BioTrack return **successful transactions**, and our engineering team continues to actively monitor the situation. We have an open ticket with BioTrack (ticket **#0000349**) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

3. 20 июня 2026 г. в 15:56 UTCinvestigating

   We are encountering issues with BioTrack in New Mexico that are surfacing at checkout as an "Invalid username or password" We have an open ticket with BioTrack (ticket #0000349) and have reached out to additional contacts at BioTrack directly to reinforce urgency. We appreciate your patience and will continue to provide updates as we have them.

4. 20 июня 2026 г. в 17:08 UTCresolved

   Issues with BioTrack in New Mexico at checkout as an "Invalid username or password" error is now resolved.

1. 18 июня 2026 г. в 18:28 UTCinvestigating

   When attempting to update users within Dutchie Admin an error is displayed and the user is not properly updated. We are currently investigating this issue and working toward rectifying the problem.

2. 18 июня 2026 г. в 21:04 UTCresolved

   The issue with updating users in Dutchie Admin has been resolved and users can be updated without error now.

1. 18 июня 2026 г. в 13:47 UTCinvestigating

   We are currently investigating an issue affecting menu syncing across our platform. Some dispensaries may be experiencing menus that are not reflecting current inventory, new products, discounts, and other updates. We will provide updates as our investigation progresses.

2. 18 июня 2026 г. в 15:40 UTCmonitoring

   We have deployed a fix to address the menu syncing issue affecting some dispensaries. Our engineering team has identified and resolved the underlying cause, and we are actively monitoring menu sync cadence to confirm full recovery across all integrations. We will provide a final update once we have confirmed the issue is fully resolved.

3. 18 июня 2026 г. в 15:51 UTCresolved

   This has been resolved and menus should now be syncing at a normal cadence.

1. 11 июня 2026 г. в 15:04 UTCinvestigating

   We are currently investigating delays affecting the delivery of SMS and email marketing campaigns. Some customers may experience delayed sends or temporary pauses in campaign processing. Our team is actively working to restore normal delivery, and we will provide updates as the situation progresses.

2. 11 июня 2026 г. в 16:54 UTCresolved

   SMS and email marketing campaigns are now processing and sending as expected.

1. 9 июня 2026 г. в 19:16 UTCinvestigating

   We are aware of an issue impacting orders syncing for dispensaries using Cova. Orders placed through Dutchie may not be syncing to Cova. Our team has confirmed there are no issues on Dutchie's end and Cova is actively investigating and working toward resolution. We will provide updates as more information becomes available.

2. 9 июня 2026 г. в 20:06 UTCresolved

   We are now seeing orders sync to Cova as expected.

1. 2 июня 2026 г. в 14:16 UTCinvestigating

   We are currently investigating reports of intermittent access issues affecting **Dutchie POS** and **Back Office** in specific regions**.** The issue appears to be related to a regional disruption with our network provider, Cloudflare. Our team is actively working with Cloudflare to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 2 июня 2026 г. в 14:44 UTCresolved

   This has been resolved by CloudFlare.